Mr. Stanley Bett On Phone To Multichoice Kenya Service
My go TV as a problem please reset it for me my iuc no 2018900938 it just come go TV live love it then after a minute it goes off and back repeat the same problem.
Mr. Justus Onderi Mayora On Phone To Multichoice Kenya Service
Hi, i paid on 20/11/2016, but up to now i can not watch. Can you please help. My iuc number Is 2018735271.
Mr. Sande Munga On Phone To Multichoice Kenya Service
I have paid for my gotv decorder today 1st Nov 2016, but there is a message appearing on my TV screen reading"E16-service is currently scrambled" I have tried to reset it by sending my iuc number to 22688 and even following the instruction by dialling 0711066000, but all these efforts have not been Successfully. So kindly I need your assistance. My iuc number is 2018842459.
Ms. Mary On Phone To Multichoice Kenya Service
I called and it went through alright, but won't clear error code, response, iuc number invalid, but it's valid, and I paid and got a confirmation message, what's this, iuc no, 4623190356.
Ms. Caroline On Phone To Multichoice Kenya Service
Am trying to pay my dstv through mpesa and through the same account i always use, but its stating that my account is not valid. My main TV is showing, but my extra view is not. Pliz help.
Mr. Wallace Ngugi Mbugua On Phone To Multichoice Kenya Service
I Paid for my GOTV monthly subscription, but am yet to be reconnected. When i try to clear the error on my TV Using my phone, it's telling me there were no active services on the device '2018800450'
My IUC Number is 2018800450.
Mr. WYCLIFF M. JOHN On Phone To Multichoice Kenya Service
I made payments for gotv lite amounting to ksh 555 on 14/7/2016 to ICU NO. 2018575261 and every time I try to clear the e16 error am told the ICU NO is incorrect and its the same number I have been using all along. Kindly assist.
Mr. James Ododa On Phone To Multichoice Kenya Service
paid monthly subscription for gotv (for two moths) july and august 2016, via (m-pesa kg6469gx6y) amounting to ksh 1, 800 on july 6th 2017. the viewing program are scrambled and error cannot be cleared using mobile phone option. i am loosing my entertainment rights. please do the needful.
Ms. Rebecca Wanjiru Muturi On Phone To Multichoice Kenya Service
My Name is Rebecca Wanjiru Muturi i paid for my Go Tv Account Yesterday Night Account Number 2017033429 But instead confused the Number To 20170333429. I Received a Message from Mpesa that the money had been paid to the Go Tv ACCOUNT. Ineed Help Urgently
Mr. Bett Kiprotich On Phone To Multichoice Kenya Service
Hi, for the past two weeks I have been having problems watching supersport select one I. E it is full of scratches throughout. I have tried contacting customer care, but numbers are on voice mail. Kindly do something the soonest. I have tried scanning, but all in vain.
Ms. Millicent Zennah On Phone To Multichoice Kenya Service
I paid my subscription on Friday, but until now my device has never been reconnected. All your Tel. Numbers are not going through and the email address is not working. I'm disappointed. My device number Is 2016879145. Thank.
Mr. Festus M.nthenge On Phone To Multichoice Kenya Service
MY NAME IS FESTUS M. NTHENGE MOBILE NO 0734929140 GOTV IUC NO. 2016213314 I PAID FOR MY DECODER KES 599 ON 02 JUNE 2016 MONTHLY CONTRIBUTIONS VIA MPESA REF; KF22W351H0 BUT MY DECODER IS NOT ACTIVATED TILL TODATE.
Mr. Benson Kakuu On Phone To Multichoice Kenya Service
I paid my monthly subscription by mpesa on 28. 5. 16 an amount of 850/- and to date cant clear the error on TV. UIC 4624047038. Tel number 0729483368. Would like to know for the days not used thebservice what will happen and why surely we have to be forced to cleae errors when you pay.
Ms. Alice Waithaka On Phone To Multichoice Kenya Service
Please connect me someone from gotv. There is no contact phone number One can use and this is very frustrating for busy people who can not manage to go to westlands
i paid my subscription fee of 850 via Mpesa, and for a whole 12 hrs the payment did not reflect, i paid a second time and the payment reflected in an hours time. I would like to know what will happen to my extra payment and if a refund is possible
my UIC NO. Is 2009350146
i also didn't receive an acknowledgement message for any of the payments from multichoice
These are the receipt numbers for both payments, one and two respectively
Mr. Charles On Phone To Multichoice Kenya Service
my decoder USG NO is 2016150556. I Paid standing balances of 1434kshs on Sunday 22nd, 2016 through mpesha but
my decoder was not activated E16 even after following *423. PLEASE ASSIST ME.
Mr. Bren On Phone To Multichoice Kenya Service
Hi, My service has been off fro January 17th. I have sent messages on facebook, tweeter and phone calls, but to date no response has come. My account is 42049227. Finally today I spoke with a Ms. Gloria who said she would call me back at 6. 30pm. Your customer service pathh is totally ineffective and unfriendly. Bren da (a very frustrated customer).
Mr. Patrick K. Masiga On Phone To Multichoice Kenya Service
Hi, On 29th August 2015 i bought two Go Tv decoders from your stand at mombasa international show. I was sold those two decoders at 1400 Kenya shilling each and promised by your team six month free subscription. On 5th October i started receiving some alerts that telling me i have five days remaining for my decoder to be disconnected and on 11th October it was disconnected. Before 11th October 2015 between 5th and 6th October 2015 i took an initiative i visited your Nyali office for assistance where i managed to talk to the boss there who promised to look to the issue and get back me, but he hasn't upto now. The IUC number 2017347537 and registered under Sheillah Inyimili. My phone number 0722217873Points1. Why you staffs do not give right information to customer which is against customer rights within customer protection?2. Why i have been given those six months or two months free subscription?3. Why i haven't gotten replies from your Nyali office?.
Mr. Victor On Phone To Multichoice Kenya Service
Why do you charge free to air channels? it is called free to air for the reason that they are supposed to be free, these are local channels when I was buying this box, I was assured that local channels will be free. Why then am I charged?.
Mr. Francis Kungu On Phone To Multichoice Kenya Service
My names are Francis Kungu , mobile number 0727329258. My decoder uc number Is 2018779365. I purchased the GOTV VALUE product yesterday and to my suprise and dismay am getting ERROR code 66-32. Last night i called two customer care numbers who assisted me in resetting the decoder, but all was in vain. Can i have this mess sorted out please?Rgds, Kungu.
Mr. Omondi On Phone To Multichoice Kenya Service
I bought Gotv decorder two months a go and recently I paid 1, 800 for Go TV light package to go for one year only to be surprised to be given Gotv plus package to go for one month. M Pesa reference number JFG3KHZQTBI cannot pay 1, 800 for Gtv plus when the rate is 849 per month. Kindly correct the error in package and also the error in charging. My IUC number is 2018840551mobile number 0725612818.
Ms. Robert Mwangi On Phone To Multichoice Kenya Service
I am not happy that even after paying for i got a message keep coming on my screen saying my subscription has expired this has happened even after calling the so called customer care service my Iuc number is 2018532492
Mr. Meshack On Phone To Multichoice Kenya Service
First of all your customer care is horrible guys, so disappointing. I paid my GOTV yesterday, but i paid to the wrong account, i paid to 2016161923 instead of 2016161922. The transaction number is GV59PJ690. Kindly assist.
Ms. luka wafula On Phone To Multichoice Kenya Service
I paid yesterday my monthly subscription but l have not gotten the confirmation of receiving this money.Please help GM23VA784 confirmed. Ksh850.00 sent to GO TV for account 2014144054 on 14/2/15 at 9:54 PM New M-PESA balance is Ksh131.00.
Ms. Francis Mugo On Phone To Multichoice Kenya Service
I bought a GO TV along moi avenue. The decoder is not activated and when we call 0701 216244 FRED the contact we were given he never picks the phone. We are stuck we cant activate nor is it picking the stations.
Mr. Ibraim Voroga Iiliga On Phone To Multichoice Kenya Service
I requested suspension of my account number 41335920553 of Ibraim Iliga ID number 0157293 mobile 0722723406.
My connection dish and decoder smart card are intact. I would like to return the account number what procedure to follow. Regards,
Ms. Betty On Phone To Multichoice Kenya Service
I am in Nairobi and my TV has been displayed a message that says that my smart card could has been incorrectly inserted. I have switched off the decoder and gently cleaned the card, but the message persists. I have called your helplines and when I key in my account number, the recorded message says: the number is invalid and that I should try later what is all this?? I have paid my bill in advance up to DecemberMy cell is 254 722 324 177. A/C number 42809725.
Mr. Thomas Bett On Phone To Multichoice Kenya Service
Hi,MY account number is 35402190. My decoder is not working and showing an error 139 inverted. Your technician advised that i require a new decoder altogether. Kindly advise if it is possible to get a replacement decoder in view of the very longstanding relationshipRegardsThomas.
Mr. Michael On Phone To Multichoice Kenya Service
My Sister-in-law paid for Goplus for account number 2018650890 and didn't get the service last week. When she contacted the local dealer at Diani she was told her decoder was not functional. She was told therefore to contact multichoice Nairobi, since she paid her subscription through Mpsa, to have her account suspended. Can that be done until she buys a new decoder before her subscription ends without her using the services? We tried calling trough 0204236000, but couldn't get to a customer care agent, only the voice prompts.
Mr. Daniel Kamau On Phone To Multichoice Kenya Service
There are people claiming to be working for GO TV and they are going round asking for plots to put up masts and they claim to be paying six million immediately and 40 thousand Kenya shilling for ten years lease. They are claiming to have their offices in Karen. They have Company identification cards (GO TV)They are conning people money by telling them that they can speed up the contract if you give them money.
Mr. Paul On Phone To Multichoice Kenya Service
I paid for my account on Friday and it is still suspended. I have tried to use the call center, but i have not received any assistance. My iuc number is 2017406782. I sent an email over the same to Multichoice email, but no reply so far. Kindly help solve this problem.
Mr. Manminder Jandu On Phone To Multichoice Kenya Service
I am experiencing problems with my extra view decoder. I have been calling the call centre and i must say the person attending to me is OK, but the problem is not sorted out. Cannot carry on like this. Surely there is a solution. My account number 30007541.
Mr. Ritesh Patel On Phone To Multichoice Kenya Service
I called twice from my cell number 0713 565 141, but the answering machine hangs up, when transferring to sales.
Landline number keeps on ringing, no person picks the phone. i simply wanted to know, what channels you provide for the Indian package? Can we view only the Indian package or provide options, how much?
Mr. Eric Mwangi On Phone To Multichoice Kenya Service
My gotv decoder have lost most of channels. For the last two days, i did pay 850/-. My IUC number is 2002987334. i have tried calling and resetting to no avail. Please connect me back.
Mr. Ezekiel On Phone To Multichoice Kenya Service
I have been trying your customer care number endlessly. Would like to know where to get a DStv decoder in Nairobi. The one had for sometime now just is not responding to the remote anymore.
Kindly mail me the information at orangae@yahoo.Com
Mr. Williams On Phone To Multichoice Kenya Service
Dear dstv customer service, I paid for my dstv subscription yesterday on 3rd August 2014, but i still have the e16 error. My account number is 48687454. I have tried reaching you on the customer care help line in, but no one answers. Can you please reconnect my account as soon as possible?
Ms. Sr Hellen On Phone To Multichoice Kenya Service
I was at you offices on 5th February to change all our accounts from premium package to family package. For this i had to fill a form at the customer care desk, but it seem you have not updated this in your system because i have received the message the account is due and even yesterday i had to call customer care to find out what was happening because our accounts were suspended. The following are the accounts: 35307942; 35559878; 39587604 and 52527227.
Could you please do something to avoid inconveniencing your customers. I will truly appreciate your help.
Dear Multichoice Kenya,
Yesterday I topped up my account for DSTV access ($10-880ksh) and had my account numbert activated until I talked to your customer care representative.
The Account was activated at around 7.30pm.
In the morning as I wanted to catch the morning news, the E16 error code appeared again. Efforts to revive/reset were futile and was totally disappointed.
Can you please ensure I get my services efficiently without having to call you again and again. I know how to use the SMS format of reset, but I don’t want too because it is your obligation to ensure I receive my services.
Please confirm if the decoder has been reset because I left it on and am at work expecting to find it working when I return home in the evening.
Please find my details.
Names: Mildred Liyayi
Account number 40243614
Smartcard number 40236199259
please revert as soon as possible.
Mr. Dick Okoth On Phone To Multichoice Kenya Service
I applied, Paid and subscribed for dstv installation at tmall over the weekend and was given a reference number smart card serial this was at around ami was promised that a technician by the name of samuel cellphone was to e to fix the dish at around pm, Continuous munique with both samuel and the sales agent one maureen with promises of the same shall be done by the cause of the day only for the two to refuse to pick my calls when it got to around pm question is why did they have to lie and especially the technician who kept on saying that he was on his wayyet no apologies were ever given and no explanationim reconsidering this service as this is not the level of service i expected. Is it soo hard to install and configure a potential client.
Mr. Edwin Odhiambo On Phone To Multichoice Kenya Service
Good evening, kindly find out for me what is wrong with our connection which was suspended on saturday,I was at your offices in Westlands on monday and was told there was aproblem with the credit cards which has been paying the account for a year now and that the problem will be sorted by the end of business monday. Its now past 17hrs and the account remains suspended.The account is under Mr Frank Glettenberg.
Mr. jacinta On Phone To Multichoice Kenya Service
My decorder number 20030337925.I have already paid even before the due date and there is no signal.its been 2days calling your office and nothing has been done
Kindly rectify the problem.
have loaded my dstv using m-pesa as per the message "ED54BW339 Confirmed. Ksh4,000.00 sent to Multichoice Kenya Limited for account 50066655 on 27/10/13 at 9:28 AM
New M-PESA balance is Ksh337.00."but the channels are not showing.kindly assist.
Mr. Kinara Enock On Phone To Multichoice Kenya Service
I am Dstv client account number 49342307. I experience disconnections every month even after I have fuly paid. Right now I am disconnected on account of my account having been suspended. I paid shs. 4500/- via Mpesa on 29th September. Kindly permanently resolve this problem and restore the services right now.
I am greatly inconvenienced by the blackouts when I am fully paid up.
E O Kinara
Ms. renee On Phone To Multichoice Kenya Service
cannot get through the Kenya office would like to know the status of account number 41555800. I have another account 51605640 which is under my name, but I would like that they are separated. please provide the procedure. your urgent response would be highly appreciated since the due date is 10th October.
Mr. Juma Balah On Phone To Multichoice Kenya Service
Dear Customer Relation,
We are unable to view local channels except for Citizen TV here in Somalia now for like seven months. What could the problem be and how can this be sorted out since these channels are what brings home next to us though away. Any assistance will be highly appreciated.
Ms. Ahmed awadh ahmed On Phone To Multichoice Kenya Service
Am a gotv seller,my line is not active on clicatel,0707460461,id no 29874156,and i need to be officially an agent/trusted dealer.customer in my area are requesting Q tv,islamic channel,boollywood,arabic and ss3,and ss7
Mr. MWANGOLO MWAMBAO On Phone To Multichoice Kenya Service
changing from premium package to Access package (890)
kindly consider my complaint.
account number 47411929
smart card number is 42540788959
mobile : 0728305373
email : firstname.lastname@example.org
Mr. Pablito On Phone To Multichoice Kenya Service
I am a subscriber to the multichoice compact bouquet where i pay USD45.00 a month. To my dismay, i find myself unable to watch my beloved FC Barcelona open their La Liga campaign tonight, reason: the game is on Ssp5 which is blocked on this bouquet.
My only interest are the sports, news and documentary channels. I therefore find myself very restricted even after paying that hefty amount, given that the following are blocked:
Sports:Ssp1,2,4,5 and 6
Besides, my viewing hours are very limited, save for weekends. And now that the ESPN channels were removed, you have not provided alternative channels in compensation.
My account number is 35772775.
Mr. john puentes On Phone To Multichoice Kenya Service
my Dstv has always this error even after a few days correction from the service care E76 and E16-4 when i check my balances, it seems am alright. this has gone for months and i spend a lot of money. i use only very few times my DSTV because of the errors. what can i do now?
Mr. LION IN THE SUN On Phone To Multichoice Kenya Service
PLEASE COULD YOU URGENTLY PAIR THE DECORDER AND SMARTCARD TO RESTORE AS THE PHONES ARE NOT ANSWERED.
1. card number42612809766, PAYMENT number 2646009
CONFIRMATION number 20130812;322308124608, DATE 11 August 2013.
2. CARD number 42612809741, PAYMENT NO.2646005
CONFIRMATION NO.20130812;322308124607, DATE 11 August 2013
LION IN THE SUN RESORT
MARINE PARK ROAD
Mr. PETER ASELI On Phone To Multichoice Kenya Service
I bought my decoder in may, installed it, but up to now i can only access CCTV and Dish TV, when i try other channels am told my Smart card and Decoder are not paired. up to now i do not have an account number my Smart card number is 42737250722
Ms. Cindy On Phone To Multichoice Kenya Service
Neither of your numbers is picked both landline and mobile. The check balance SMS using 22688 gives a response indicating balance cannot be determined. Please advise how we am check he balance so we can pay.
Ms. Damaris On Phone To Multichoice Kenya Service
I paid my decorder number 39368007 today morning through Mpesa and its still disconnected upto this moment.Please reconnect.Have tried calling your lines 0711 066 000 and 020 42 36 000 they are also not working.
Mr. Geoffrey On Phone To Multichoice Kenya Service
To whom it may concern,
My name is Geoffrey and i am very frustrated since i stopped using your service from the month of May and yet you are deducting money from my account. In the month of May i had requested the service to be terminated so that June would be the last month but, clearly this did not happen and it was pushed to July which money was again deducted.
i was given a reference number 977648 and a lady called Loise Mirobi on July 1st 2013 was the lady i last talked with. Honestly, i am not happy about this and this matter should be handled as soon as possible.
Mr. barnabas mwithia On Phone To Multichoice Kenya Service
My name is Barnabas phone 0724845683, account number 50870262 I changed from Family compact(2,700/= to Compact plus 4,500/ by paying by M-pesa transaction D28AV734 which was confirmed at 8.15p.m today.Can you you kindly enable me to receive the value for my money(compact plus bouquet channels.
Mr. peter nyaga On Phone To Multichoice Kenya Service
how long does it take to create an account for new installations.who is this person by name Freddy of tel 0720589384 that i was told that he would connect me, but all along he keeps on giving me an ending promises.cant you people have responsible sales people who do what they promise customers.my smart card number is 42822194710,decoder no - mcmw7v104620707x2,names peter nyaga marigu ID 11694067,box ten marimanti.bought at tskeys meru,pliz contact br.manager on 0720927740.
Mr. BENEDICT On Phone To Multichoice Kenya Service
I am trying to upload a subscription form to customer care email. (email@example.com), but it is not going through,it is returning an failed sent message,advice me what to do.Advice though my email (firstname.lastname@example.org)