Complaints and Reviews of Mtn South Africa
Mr. Dumisani Says
I jus purchased 60rands BIS for my blackberry 9320 mobile 0717163875 but its not activated yet still not working it is in offline mode.
Mr. TT Says
I've been a loyal MTN customer for 14 years but staying with mtn is no longer a option. There is no enough network coverage, when I download things from the net it fails because there is no network coverage again but my MB decreases any way. How much of this poor service should we handle. I'm disappointed!!! What is the point really staying with the network that doesn't deliver on their promises!
Mr. mohammed Says
I am very upset. I get 200 mb per month and airtime but then why is my airtime getting cut together with my megabytes. It is not supposed to be getting cut at the same time. Please reply
Mr. arnold haasbroek Says
Hi I have a problem with my blackberry 8520 curve when ever I want to use the wap it says THIS IS A WI-FI SERVICE PLEASE ENSURE YOUR DIVICE HAS AN ACTIVE WI-FI CONNECTION AND TRY AGAIN. I do not understand this because every one I know can go on with no problem can u please help me I can't even use my whatsapp because of this my email is email@example.com my cell number is 0731724024. Thank you hope to hear from you soon
Ms. keshnie pillay Says
Hi my name is Keshnie. I am subscribed to MTN R50 top-up. I received my top-up yesterday,27 May 2013,I had R50.00 and today,28 may 2013, my airtime is now R29.44. I didn't call anyone. I don't know how my airtime is disappearing. Please help ASAP. Email me at:firstname.lastname@example.org.
Mr. Gideon Says
I'm buying an mtn is taking my airtime if it is not gonna stop an I want my airtime back coz I don't make calls an my bis is always on but u always an every day take airtime y plse stop it or I'm chance 2 another network.
Mr. Mr TP Says
I have the same problem as Mr TT below except that I only started to support MTN from March this year. I took ou a contract on a 2 Gig data packet which is absolute worthles to me, because I don't get 3G signal at my home.
I have spoken to customer care numerous time as well as to the network co-ordinator in my area. He gave me an antenna and I have try get hold of him since then. 3 Days ago I spoke to him again and he promised to contact me to make arrangements. Needles to say nothing happened.
My question is : Why must I pay for a service that I'm not getting?
Ms. Nicole Says
Why don't you guys have a Customer service Email address????
Ms. chantelle Says
it is impossible to get hold of a service agent. All the numbers in your site is not working.I can't complain about service with MTN because that would imply that I actually received some. I am changing to vodacom. Service shocking!! If anybody is interested in solving my query, please contact me 0739028018. The only thing that sets you apart from your competitors is service.. How sad that you're customers can't reach you.
Ms. Shiela Says
I bought two sililar contract phones in December 2012. In April one of the phones went in for repair, few weeks after it went dead and I took it in for replacement as it was still under warrantee. It was rejected but I do not think it was checked because there was no note explaining why it was rejected. I also think it was rejected because they noticed that it was almost end of warrantee. The answer the lady who was assisting me got from them was that it was rejected because of the minor scratches. I was not given any other option (e.g. repair) and I believe now they expect me to pay.
Mr. J A Barkhuizen Says
I am in cyprus and dont have a signal. Had the same problem last year in Croatia . Had to buy a local sim then.dont tel me to phone I cannot. Can only do Wifi. My number is 0844664366 I am J A Barkhuizen.
Ms. liza Says
I am a mtn user, I have a blackberry and I am suscribed to blackberry services and yet when I go on the internet to download videos or songs, the networkcoverage is always bussy or not responsive why is that?what a waste of my money maby I should think of switching back to vodacom
Ms. Debbie Says
Can you tell me if there is a current competition Exxonmobile Mahala 2013 Reno E79RSA. We have been notified we are winners but want to check it is not a scam. The Call Centre contact no we have been given is 0787516089.
Ms. ms Q Says
I fil like th agents wu answer our calls do not know a thing coz all th ever say is "call after 3 hours. We also dnt know whts happening" . "Its a technical problem restart your phone" my BIS is not working and its bin hours and these are the answers I get. These ppl answering our calls!!!!!!
Ms. Alyson Says
I renewed my bis yesterday and it is still not working and I got a messge to say it has been loaded but still won't work
Mr. Cobus Says
NO One is answering the customer care line
Waiting for over an hour
I wanted to see if I can upgrade to Samsung S4, Now i won't. I'd rather go to vodacom
Ms. kay Says
It was said that the system without unlimited downloading is back how far is this true or must we still suffer and pay for downloading I'm not geting any joy from this network I'm using mtn for the ast 13years I would hate to change please. Email me correct information is the old system coming bck email@example.com
Ms. Noxolo Says
I have been loyal to mtn for year most of the time there's problems with the network coveraged but lately my problem has escalated to dealing with some of your rude agents they are not helpful at times they are unprofessional and rude and I end up nt having my quiry solved.
Ms. mmathoto lephadi Says
I tried to connect to sms roaming while in South Africa befoe boarding to the USA on Friday 28 June 2013. I have received a message to call 173 , but i am already in the USA and am i do not have connectivity at all. Kindly assist as i want to roam on sms. My number is 082 828 74552; Ms Mmathoto Lephadi; ID 5609260858082
Ms. Anathi Says
I entered an airtime for about 3x and it was incorrect now when am entering it for the 4th time iam told that iam no longer allowed to use this service i should contact the customer service whats wrong?
Ms. Anathi Says
I entered an airtime for about 3x and when i was about to enter it for the 4th time i was told that am no longer allowed to use this service i should contact the customer service whats wrong?
Ms. runasha botha Says
I wish to blacklist my phone with number 0710012461. I have been robbed a hour ago.
Ms. Thabisa Says
Hello! I've recently bought airtime for my Mtn starter pack my number is 0780297850 but I couldn't find blackberry bundle options on your customer service. your customer care service line doesn't seem to work and I cannot get help on why my airtime keeps disappearing without any use. And why I can't buy bundles
Mr. Zano Says
VERY VERY DISAPPOINTED IN MTN, 3 MONTHS OF OUT CELLPHONE.
5 TIMES IN FOR THE SOME PROBLEM, DONT WANT TO REPLACE CELL WITH ANOTHER KIND OF HANDSET.
MTN IS JUST GONA IGNORE IT LIKE ALWAYS!!!!!!!!!!!
Ms. Lemeez Says
I just took out a contract deal that MTN was advertising for 2GB of data,a router and a 3D tv. MTN told me it would take 3-5 working days for the tv to be delivered I am still waiting!
Mr. Tshepiso Says
I have been contacted by someone claiming to be from from a debt collector representing MTN claiming I owed MTN for a cellphone contract, the no used to call is 0871501841, I went to MTN Bedford centre spoke to a gentleman by the of Thabo who confirmed using my id no that I don't have a profle with mtn. But I'm insettled.
Mr. Tshepiso Says
I have been contacted by someone claiming to be from from a debt collector representing MTN claiming I owed MTN for a cellphone contract, the no used to call is 0871501841, I went to MTN Bedford centre spoke to a gentleman by the of Thabo who confirmed using my id no that I don't have a profle with mtn. But I'm insettled. Contact 0826653612
Mr. MTN SUCKS Says
Thank you guys,if been with MTN for years now got the same number since Ericsson just came to Play some time in the 1994/96 i think.But recently I just got troubles from them,after paying R1000.00 per month i think i deserve better service.They don't get back to you they always trying to ROB me.once they got you hooked they don't care about you any more.When last did a contract user get free weekend or something like that we Just need to pay and they just collect. The call center is a waste of good time 30min to 1 hour on hold I might be no1 to them But In community im followed.
Ms. Annah Says
Hi,my name is Annah and I'm using a BB 9320 the thing is I was using 8520 and everything was ok I could access eveyrthing without extra charges but now I found out that my whatsapp is the one making my airtime to be deducted,so I don't understand I thought BIS covered averything jusy like it did with my 8520 so I'm not happy because I didn't experience this while I was using my 8520.
Mr. shaheen Says
hi i've been trying to sort out my mail and the outgoing server which is mail.mtn.co.za is not responding , what do I do ? how do I go about sorting out this problem ? email me on firstname.lastname@example.org
Ms. Sakina Says
Good morning. My name sakina and im actually complaining that yesterday 24 july 2013 i have recharge with R30 mtn voucher and selected the service of R30 for my blackberry till than i have not been connected yet i reboothed my phone twice. Please can u ceeck on the problem my cell number is 0733968397. Thank you i would really appreciate it.
Mr. Gregory Smith Says
I was contacted by a MTN sales agent to do an upgrade.During the call I asked if this was the best package on offer at the time and he indicated that it was.I noticed a better package and contacted the call center to cancel the upgrade. A week later the cancellation had still not been action-ed. I went to the N1 City MTN Store in Cape Town and spoke to Anele Ref# 101839473 he promised to escalate. This did not happen. Two weeks later I spoke to Mr. Minaar at the same store REQ # 2410775. Two weeks later and still no cancellation. Could someone please assist.
Ms. Mandisa Yolanda Mkhize Says
My name is Mandisa Yolanda Mkhize. I'm sad to say I'm a very un-happy customer who has been treated unfairly regards to my Mtn loyalty points. I urge I please be called back about my query regarding my loyalty points as I have had no help whatsoever from the consultants aswel as the supervisors I have spoken to. My cell no 0788655586
Mr. Mr Nkonyeni Says
After I lost my phone a month ago, I tried to do a sim-swap. It was impossible because of the irrelevant questions they asked me like when last did you buy airtime and how much was that airtime.
Ms. francina snyman Says
I sended my phone away for repair by Swellendam MTN shop. After they send my phone away, the technical assessment report says,'' BEYOND ECONOMICAL REPAIR and NOTE: A BER DETERMINATION IS MADE WHEN THE COST OF LABOUR SPARE PARTS EXCEEDS 75% OF THE CURRENT REPLACEMENT VALUE OF A NEW DEVICE AND WHEN THERE IS NO ECONOMICALLY VIABLE REPAIR SOLUTION OR ALTERNATIVE AVAILABLE. IT IS RECOMMENDED THAT THE DEVICE BE SCRAPPED AND DISPOSED IN AN ENVIRONMENTALLY FRIENDLY MANNER'' and also when my phone came back my front cover was loose. My contract at MTN are not yet expired. What must I do? 0787882200
Ms. Evangeline Says
Hi,my name Evangeline Belcher,I wanted to port my moblie number,to mtn network,Last friday I phone 173 tthey told me to port my number to this 083port2us.I did message was delived,but till this day I did not get no message telling me to change my sim card,I really want to change to Mtn network and keep my number,please help.my Email is email@example.com ,contact no 0820777104.thank you.
Ms. Tired Says
My husband renewed his contract with mtn, and took out the deal where he get the samsung galaxy pocket plus phone and with it you get the Samsung TV he took the contract out on 30June 2013 and up till todays date which is 2013-08-06 we have not received the TV???
Ms. Steph Says
I did a number swap at Centurion Branch phone still inactive and all mtn are saying is that they are off line. I asked for a refund of money already paid for the service but they refused!!!!What is a person to do. Head Office also could not assist me. Now I have an inactive sim card.
Ms. palesa Says
I haven't being using my sim card for six months and my yesterday transfer me 50rand airtime. Today I wanted to use my sim card it said sim not provisioned.the number I'm enquire is 0780319494.
Mr. lindiwe Says
i hav a contract cellphone why im a unable to transfere airtime to other mtn uses?
Ms. Andrea Ferris Says
MTN is robbing me and my friends!
Yes, implementing the new BIS program that is not BIS anymore for all blackberry's. Our blackberry's are not downloading and our BIS isn't being paid for, yet we still pay our monthly contract punctually. And the contract states that we are paying for the BIS + R100 AIRTIME + 25 FREE SMS'S. Now why isn't it working? And why are we being robbed? And why can't anyone at any MTN shop give us an answer?? This is an outrage.
Mr. jACOBUS Says
mY NUMBER 0833724811 j.d. jONKER mY PROBLEM IS THAT i CONSTANLY LOAD AIRTIME TO MY PHONE AND THEN FIND THAT SOMEHOW MY AIRTIME GETS LESS WITHOUT ME USING ANNY.CAN YOU PLEASE INVESTIGATE AND STOP THIS FROM HAPPENING?
Ms. genolee Says
Its been two nights in a row that my network just disappear. I can't use my social networks after 20:00 and its really making me angry. I have been with mtn all my life but if this is what their internet services going to be like. I'm hardly considering to swop to a other network. I'm unhappy and disappointed.
Ms. Desiree Naidoo Says
Good day, I am not sure what subscription in on my number at the moment and it is eating my airtime...the only subscription I want to have is for my 3 monthly caller tune update please assist by cancelling all other subscriptions...I tried calling the 173 number but its saying the number is incorrect....your assistance will be greatly appreciated...
My cell number is 0783178407...my email is firstname.lastname@example.org
Mr. Takalani Says
Can you please refer to Req:2444443 after I have done an upgrade on the 14/06/13, from bb to sumsung my contract hasn't been changed, went to the store so many times still not resolved to date.
Ms. Kelly Says
I bought a new phone from mtn and I've been trying for two days to activate my simcard and everytime I dial the number they cut me off! So if that's the service from mtn its pathetic because I have wasted so much of airtime from another phone trying to activate my simcard
Ms. Nthabeleng Says
My airtime keeps on disappearing everytime I recharge eversince the 50% mahala airtime promo ended. I brought R30 airtime lastweek and it was finished in less than 4days and I just made on call under a min. I brought R15 airtime today afternoon and after making a call to mtn numbers under a minute, I'm left with R5, what is going on. Dissatified customer. My number is 0837232504
Ms. rani Says
I need to add R60 for my biz but I don't know what number to sms blackberry to so I can excess to blackberry and internet...pls help...
Mr. alex Says
Mtn have said that they have brought back the unlimited data plan, then why am I still being charged my airtime for downloads?
Mr. janco Says
I received very poor service from your MTN cape gate branch.
I want to do a account swap from one account holder to another, 6 months ago I handed in all the papers what needed to be handed in for the account swap, but they lost the papers and for a second time in April 2013 I handed in papers and also got lost now for the third time they said everything get done online and I just sign the papers for the account swap and it would only take 24 – 48 hours.
I was by Anel at the cape gate branch 15 September 2013 and now it’s 25 September 2013 and still waiting for a response. I did phone the cape gate branch and ask for the manager and Nadia said she will try to speed things up but no response yet. I’ am getting fed up and wondering if I rather should change to another cellular network.
Account No: A0823025
Cell No: 0832754136
Account swap from SF de Bruin to J de Bruin
Janco de Bruin
Ms. jabsile Says
On the 26/09/2013 I went to Harrismith Mtn shop to upgrade my contract, only to find that I can't upgrade because it is already upgraded.
Now, following this message what package was I suppose to receive from Mtn and what am I upgraded for because I haven't receive anything.
An urgent respond and clarity is needed here, please
------ SMS ------
Received: Sep 6, 2013 10:19
Subject: MTN N1 FACILITY CENTURION has been...
MTN N1 FACILITY CENTURION has been unable to contact you regarding delivery of your package. Please contact our office on 011-552-1491. OF222177089 is your ref
Ms. phiwe Says
I have a problem with mtn customer service I've been calling mtn customer service about my fone which is having a problem of not receiving a landline number which start with017 it my work contact number i reported last year September it been a year now i don't get a reply I'm still waiting if i call them they will say it stil with technical department all i need is my fone to be fixed because it a network problem or to update me. My cell number is 0838431892
Mr. Mr Arendse Says
Wow!!! I'm seriously disgusted by the way call centre agents handle queries,and to top it all off a person has to wait so long for your call to be answered,let me guess(too little staff?)I don't think so?provide staff with proper training and specially focus on phone etiquette,because I am not sure if I spoke to a agent or whomever that person consider's herself to be within ur company.Problems will always arise but it needs to be dealt with in the most professional manner within the shortest space of time where possible.This not my first complaint too mtn although it is my first time too actually mail my complaint because seemingly there is always problems with agents that cannot here you clearly or they asking you to call from another number and then they just conveniently drop the phone.
Ms. cathrine Says
Hi I applied for a contract phone in july at jabulani mtn store in soweto my application was approved 2 days after, they told me thayt they will call me to come and collect my phone as soon as thy receive stock. It's been 2 months now and thy haven't called me I called the shop last month and they told me that they haven't received stock yet.my number is 0782720024
Ms. Nadine Says
I renewed my BIS a week ago and now I received a message from MTN that I must renew my service in 48hours. What's happening? It normally needs to be renewed in 4weeks time!! Please get back to me asap. This is not the first time!!!!
Ms. Lisa Says
Im in the Eastern Cape Im using a prestigio tab i bought airtym amounting to R30 when i checked it was R20 I then converted R10 into MB when Im trying to transefer the R10 to my sister it kept on telling me about system problems when i check my airtym now its only R2.28 where is my airtym this is not the first tym my airtym just vanishes into space plsss can you explain my no 0732271300
Ms. Miss C Joseph Says
Sim swap query not resolved after upgrading on the 3/10 call centre operator assisting named Leseko Tsele was very rude , argumentative with disrespectful tone.
The call was made around 2.33pm, he placed me on hold for 15 minutes whilst I could hear his entire conversation.
I had to end the call and call back for further assistance.
He could of politely suggested my details need updating and handled the call professionally instead he provoked a negative conversation and was very unhelpful.
I still have no resolution on my query and was tole by another operator that my query has been escelated.
Mr. Stanley Smith Says
I am very sorry if i am on the wrong site but if you can please forward this to the relivant department. I was on 1 October at the Zevenwacght shopping mall mtn store and was helped by Jason. This is not the first time that i have been helped by him. The experiance was one of the best i have ever had by customer care personal. I would like it that you please take note of his excelent customer srevice and always willing to help a person. I was helped just before closing time and this did not even bother him one bit. He is a real assit to mtn and i wish him the best. So 10000% to mtn Zevenwacght mtn`s Jason well done and keep it up.
Mr. Kenneth John Smythe Says
I have emigrated to the U.K. and am no longer in position to use my MTN cell phone and number. Is there any way of terminating my contract with MTN. My cell number 0832908147 and my I.D. number is 5202275006085.
Ms. Mrs Hauwa Agunbiade Says
Stolen phone, request to block my contract phone number 0738287213 and STOP Topup of R50 credited on 20th of each month immediately pls
Mr. Cassiem Says
I had a top up contract which came to an end i did`nt renew it now both of my phones says sim not provisioned.I when to the forchini store where i took out the top up contract i was told that i need to rica the card.That dont make any sense because it was rica before i took out the top up contract.I did what i told.Even called the mtn call centre they told me that i have to wait for 48 hours.It is two weeks now i am just contacted you telling you that your services stinks and buying me today two new sims card on another network.had enought of mtn even with the top up there were always problems.customer care not helpful and problems don`t get sorted.uphappy was loyal customer.
Ms. meagan Says
my cellphone have a alot of time no network?whats the problem.Ive got a nokia e 63 and it wont download whatsapp messenger again like before
Mr. Kenneth Says
my sim card with the number 0732150771 was damaged and i bought a new sim card with the number 0718247649 and i want to sim swap my new numbers (0718247649) to my old numbers(0732150771) but when i call the customer service 173 for help they ask me '1)when was the last time i load airtime' 2) give your three numbers that you called 3) whether i was on callpersecond or zone etc. How would i know those questions cause my sim is damaged with the info and the numbers were on that sim cars, is there other way that i can get help cause i really need those numbers. PLEASE help me im desperate. Reply ASAP to email@example.com
Mr. Bill Says
Trying to contact MTN service thru 808 is lije trying to penetrate Fort Knox!!!
Selection 1 just takes you back to tge STUPID "Yello" message.
Trying one of my alternate numbers also does not HELP
Try getting set up on Website - an absolute pain!!
Mtn do notknow how to spell customer service being spojen trough a numeric selection snd getting niwhere is Pretty useless
Ms. Emma Ndala Says
This morning I bought air to the amount of R24.00.From that balance used R10.00 to buy data bundles.However I have discovered that the bundles amount hasn't been deducted from but my airtime has.Why is this?As it's not the first time it happens.
Ms. Miss NP Nxumalo Says
Hey, my account was credited with my monthly airtime and buddle on the 17th..but now i have no internet connection. When i make a phone call..they say my account has been suspended. My debt order comes out on the 31. My number is 0810220714..please help because now i can't make or recieve phone calls.
Ms. Marlene Volschenk Says
I renewed my Top Up contract. Still had R260.00 airtime from previous contract. Now that is just taken away (stolen). It is the same contract I had just renewed for another 2 years. What happened to my airtime.
Ms. Deleney Says
This is my 4th Re-furbished phone and this Blackberry 9300 model is the problem, MTN could of advised me to take another model and I would of paid the different, So tired of the waiting period which, I lost too many clients over the 4 times I have sent my phone in.
Mr. Tumo Says
Hi, i have a problem with my number 0734319940, i have being using it for 8 years but now its seems as if i am sharing it with someone, please can you please check for me which this number belongs to. I will be pleased to have your respond soon.
Ms. A M Manuel Says
My husband passed away in nov. 2013. I went to cancel our contract, asked to keep my number, mtn said ok bring death certificate. I did and mtn changed their story, have to pay full amount to settle contract then i can keep my number. I do not want to change my number as there are many things to finalize because of my husbands passing. I need to cancel his part of the contract. Please help.
Ms. Qaqamba Says
Hello i have a problem with my phone whenever i buy airtime it doesn't last long. Can you please check if i have any subscriptions and get rid of them for me?.