Complaints and Reviews of Digi
Mr. aswinee Says
gd after noon sir/madam... Thanks for giving us digi pack facility at low call rates. I love to use service.but since 3 days it has not been working properly.when i try to make a call, it is showing number not in use.It is not connecting... May we know,what problem has been occured there? This is my tune talk no:01115156657 that which is i am currently using&having problem..
Mr. Kartini Says
There has been no service connection to my h.p all day...I called your customer service and all it did was put me on hold it seems indefinitely . My number is 0168119167 , I cannot believe I am paying through my nose every month for this kind of service...
Mr. deeva Says
I'm using new digi easy.. i gt received a message that i've been utilised the monthly free 2000 mins total buddyz calls. so, my next call to buddyz have been charged 5sen/min.. how can i check my total usage minutes calls in phone ??
Ms. Lim Says
Good afternoon, Sir/Mdm. There's someone using the number 0163961480 to call me every one hour, day and night for days. I want to make a report to the police soon but I think I must first inform you first. Need to know how to bar this number from calling urgently. Hope to get a solution from your service. Thank you.
Lim Tel: 0162152027
Mr. Capt Shankar Vaodyanathan Says
Dear Sir/Madam, I am currently overseas. I was trying to reload my digi prepaid account (016 8624841) online. But it seems my number has been deactivated either yesterday 10.06.13 or today 11.06.13 due to non-usage.
Would appreciate if same can be reactivated for one or two days at least, so that I can reload the account. Kindly intimate me (email : captshankar@gmail) if re-activating for short period, so that I will reload immediately. Since I am overseas have not been using the mobile. I am coming back to Malaysia in early July 2013 and would be using the mobile number again. Warm Rgds.
Ms. vicky Says
i nvr active my voice mail bt it sudly active start 4m yesdy n i wana it cancel...
Mr. prabesh Says
My WiFi is not working and there is red sign in router what should I do
Ms. tan phooi cheng Says
I have been receiving missed calls from this number:
+8801828843582 since the 6th of June. I checked the internet and discovered that its a phone from Bangladesh,
There was one day I received as many as 16 missed calls.
It's a real nuisance because sometimes I have to switch off my handphone to deter the person from calling. Is there any way to block that phone number. My phone number is 0165467867. E-mail address is firstname.lastname@example.org.
Mr. Tay Jui kwang Says
I have tried to transfer my number 0168674160 to my wife Kho Phing, 500120-13-5278, then port out of Digi to Maxis. But my request has not been approved.
It seems all documents are properly signed on 12 June 2013 and submitted by Maxis agent.
Please kindly proceed with my request.
Tay Jui Kwang
Ms. TAN Says
There have no line and connection service at kawasan kapar 42200. HP:016-3367057
Mr. Ming Says
i just want to know that, is it digi service centre's staff nvr inform the customer about the hidden charges for prepaid service? but what i get from ur customer service is "we never inform customer if customer didn't ask". i cannot believe that im paying every month for this kind of service.
Ms. sim Says
Dear sir, I receipt sms from 36886 dated 29.06.12 morning, time 10.32am, RM 5 appr03, this charges for what ? some many time I receipt this sms, now I check my outstanding for this month bill untill to day is RM 183.73. normal use in maxis line only RM 30.00 / month.
Please call me back.
Mr. Chain Says
Please Digi i sub my blackberry internet subcrtion today, uptill now its still not working, please help in this
Mr. kumar Says
i received sms that i have free 150 mb . today since i got a new card . later i was charged 8.00 RM for this . pls help . MY NO. IS 0149238591
Ms. Prema ML Says
I HAVE BEEN TRYING TO GET IN TOUCH WITH A PROFESSIONAL INDIVIDUAL IN DIGI WHO CAN ATTEND TO MY ISSUES WITH DIGI'S BAD SERVICE SINCE 2012, I HAD ALSO VISITED YOUR DIGI CENTRE IN BUKIT TINGGI KLANG AND WAS ASSURED I WILL RECEIVE AN EMAIL FROM YOUR CUSTOMER SERVICE- THIS WAS 3 MONTHS AGO!! I AM STILL WAITING!!
CAN A SENIOR MANAGER OR EVEN THE CEO KINDLY CALL ME TO SETTLE MY ISSUE WITH DIGI PLEASE AS MY PATIENCE HAS BEEN TESTED AND REFUSE TO BELIEVE THAT THERE ARE NO PROFESSIONAL INDIVIDUALS IN DIGI COMPANY WHO CAN UNDERSTAND MY ISSUE AND ATTEND TO IT PROFESSIONALLY. PLEASE CALL 012-312 5395.
Ms. nursaadah Says
good morning sir/madam... there has been no Internet connection to my h.p... i've make the payment for the data mobile but it still doesn't work....my number is 01114717550..
Ms. Angie Says
Hi, I would like to enquire about this;
My son bought a LG NEXUS 4. Less than two weeks, he saw a crack on his phone.
He send it to the digi shop and the personnel concern verified that the phone was not dropped. So the phone was send back to LG for further action.
My question is , the phone was send to LG for about two weeks already and still no news from them. May I know , in such case;
1) do I have to pay for the monthly bill?
2) how long we need to get back the phone?
Mr. Marcus Says
I bought a LG nexus weeks ago and after 1.5 weeks I found a crack on my new phone. I then sent the phone back to DiGi shop and the staff had verified that the phone was not dropped. He sent it back to DiGi. It's already more than 2 weeks now and I don't have my phone until now. My questions are: 1. Do I have to pay my monthly bill when I didn't fully utilize my phone?; 2. How long does DiGi or LG need to replace my phone?
Mr. benedict Says
Hello, i own a digi line. suddenly my line is not receptive to network again.i had to call 0162211800 and was not getting meaningful response. this is my personal digi number please let me know what the problem is. 0146455098
Mr. paul wong Says
I am currently in oversea and would like to request to activate ineternation roaming service for my phone (0107669777). Please advice urgently.
Mr. paul wong Says
2. I hv been trying to call digi service hotline from oversea 0162211800 & 1800182222 for almost half an hour but still nobody my call. Dissapointed with yr customer service.
Ms. Angie Says
Bought a LG NEXUS 4 on 09/06/2013. On 19/06/2013, found a crack on my phone. Sent back to DIGI on 22/062013. They promised me to send back to LG but till today, no news from DIGI. Disappointed.
1) Since I didn't utilize my phone, do I need to pay my bill?
2) When can I get back my phone?
My email; limangie88@gmail
Hope will hear from you real soon.
Ms. Kelly Says
Why my money inside my phone suddenly had been deducted ? Can I know how to stop it so that my money won't suddenly been deducted ?
Ms. shirley lim Says
Why my 017867 7818 even though ppl call in , my phone din have write have any incoming call ... even i call out, my device no givw any ring sound but the receiver only know i call them but without any sound . Can you help me to check the line?
Mr. saiman Says
Hello sir/madam i don't know that my phone balance suddenly deducted? When i reload balance then automatic deduct my balance. Can u help me how to stop it please suggest me how to stop it? My number is 0102183416
Ms. natasya Says
I am using bb and I use the internet every month plan rm18 and I can't connect to the internet since yesterday and instead they deducted already 8ringgit of my credit whereas I haven't use any. I am so pissed off right now as this is not the first time. I called the customer service many times and cldnt connect too. Please do something immediately I need to use my phone. My number: 0147257414
Ms. Law Lian Sze Says
Kindly terminate my Broadband account immediately. Broadband Number : 60143304560?.
Kindly inform any outstanding for my account.
Law Lian Sze
Ms. Rama Says
Hello Digi Customer Care,He/She
Let Me Explain My Problem.When I Am Calling From Malaysia To India The Call Takes 5secs To Go,And Itz Not Goes Directlly..
And When Call Goes Then In Network Conjucation Problem Accurs...The Call Automatically Dropped..And Then I called Any India No The India No Says That Network Buzy.
Plz Itz A Humble Request That Plz Resolve This Issue As Soon As Poosible
Mr. Solehin Says
I have problem ..i work at 7 eleven i want know the topup digi number serial number 1000001470146. who use number this topup digi RM100 .give me number phone the user.
Ms. Jyun Gan Says
I've brought RM20 digi prepared card to reload but it keep send me the msg that the
16digit number is invalid!!!
Please solve this problem ASAP!!!!
Ms. Francesca Teh Says
I have just found that i have been charged RM4.00 for
25-Jul-13 09:01:25 00:00:00 SMS36660-MT,Value Added Services 36660,1
Please advise what is this item stated in my itemised statement bill?
Please also advise if i were to reload RM300 or RM400 or RM500 for the birthday special reload, what is the validity of the reload and also the reload bonus of value stated above?
I have been given conflicting answers of the validity of the birthday reload & 50%birthday bonuses?
Francesca (016-246 0866)
Mr. Simon Yel Yel Says
my simcard had been deactivated. may you please reactivate it.I also forgot my number can you late me know
my serial no. 161210048300859264k(20)
Mr. muthu Says
Actually I got a no. I am now in India was changed to Tata docomo in roming but I don't know how to make call to India no. So plz help me
Mr. Dr Nikazmi Says
Digi Mobile Connection intermittent /unstable at Bangsar South City.Kerinchi KL.Need your kind attention to fix it up.Problem affected at all DIGI no and FYI people here mostly in corporate sector.
Ms. Thanusha Ponnusamy Says
Hai, good day
i have never apply for caller ringtone but yesterday the digi centre was deduct rm 3.00 for using caller ringtone and now i dont know the way to delete the caller ringtone hope that you can help me to delete the caller ringtone from my handphone, thank you.
Ms. Thanusha Ponnusamy Says
yes, i'm very disappointed to using Digi, i call customer service department since yesterday and no respond form them, what a service???????
Mr. shadikahamed Says
I recharged my digi number from CIMB click on 7 AUGUST 2013
but till now not recharged.
when i check with CIMB they are asking for DIGI check number.
So kindly provide the Digi check number
My mobile number:010 2819378
I recharged for 30RM.
Ms. Miss Tham Says
Good afternoon, I have a problem regarding to the RM30 buy 1 year expiry date for my Digi prepaid. Few months ago I still can buy it through *128# but now I can't do so? Is it the service cancel by Digi? Else where can get the service back for my Digi prepaid? Thank you.
Ms. sally Says
why digi always send such an unindentified msg to download when i did not subcribe it and it will charge me for $1 /msg. even i already stop all the subcribtion to service centre.
Ms. Ms Tan Siew Bean Says
I received a prompt on 14/8 at 5.43am informing me of my usage of Rm1. I would like to find out how it was possible of this usage when I was asleep and my
Phone was with me with no other people around! Please clarify as this is not the first time that this is happening. Thank you
Mr. Tamil Chelvam Says
My phone number 016 3620030.
My the other numbers are 016 9708824, 010 3620655, 010 2638571, 016 3262719. Please disconnect all voice mail messages to this phones. I don't need this voice mail messages.
Ms. fariesha Says
Dear sir/madam… . Why there has been no service connection to my handphone… there always show me emergency call only why eh ? My number is 0169394250
Mr. Wong Keng Liang Says
My mobile could not receive any incoming calls or make any outgoing calls on 2 of my mobile phones when I am overseas in Indonesia. My mobile numbers are 016-6659-026 and 014-3023119. Does digi have a roaming device in Africa? I have to travel to Africa in 2weeks time. I do not want the same problem to arise. Anson Wong Keng Liang
Mr. William Says
On saturday 17Aug 2013,i switch to monthly plan RM58 with data and calls.It will only activated after 24hrs supposing on sunday.On monday i try to connect mobile data and was not connected.I try to call 016-2221-1800 but only give statement and amounts and also call 1800-18-2222 but not available.
Mr. Mr Aaron Says
Good Afternoon Sir/ Madam. Before That i already went to digi centre and deactivate my Auto billing in my other device. But i receive a message that is deduct from my debit card because of auto billing. Can i have an explanation? Please kindly give me a call for the explanation. My Contact Number is 010-5669226
Mr. siraj Says
i do not download movies digi take daily take RM.3 in my prepaid this my no 0166720840
Mr. Shaikat Debnath Says
I want to deactivate my voice-mail. How can I do that?
Please let me know at "email@example.com"
Thanking you in anticipation.
Mr. Shaikat Debnath Says
I want to deactivate my voice message service.
My phone no is: 01126197184
Thanking you in anticipation.
Ms. Wan Nur Azalina Says
Hi afternoon, just to check whether digi can reactivate the prepaid no? My son has not been reloaded since 3 months ago...need your advice. My son hp # 0162680527.
Mr. josiegreenrene Says
our connection is not good its been 4 days now im lossing money because i cant access the internet and my work is depending on it please try to check if i need to pay 17 just say so.. this is not acceptable to me.. pls do your job properly or dont do it at all!!!
Ms. haleemat Says
pls what going on with my line? i subcribe to my BB MOnthly internet but they re not connecting me why? since 3days now 0149493129
Ms. Loke Ping Tyng Says
Recently I received lots of 2900 messages & these messages has charges which is draining from my credit everyday. The messages that I received are:
1. you have reached RM1 daily total usage. Immediately enjoy 1sen/sms to all digi numbers until the end of the day.
2.have more fun connecting with your friends and family with video calls. only 36sen/min to all networks.
3. you have reached rm1 daily total usage. immediately enjoy local voice rate of 12sen/min or 10sen/min(for super 10) to all networks until the end of the day.
I get these messages very often even though i did not make any calls. I don't surf net either. Kindly take action asap & I find it annoying.
I've also call digi customer service line 016-2211800 but when I was transferred to another level officer in charge there was no one to attend my call even though I've waited for about 15minutes. It's such a bad service I think DIGI should look into this matter too.
Loke Ping Tyng
Mr. Sebastian Martin Says
Hi Digi.. Im converting my number from Digi to Maxis.. and I have a problem that I can't converting my number.. I got a messaged from Digi just now " Sorry your request to port out was not successful. Please call Customer Service for further Assistance".. Please call me and this is my number 0109792399
Ms. anis Says
i really upset with digi today.... i already subcribe for 7 day internet cost me 7.00 promotion.... (1day rm1)... but today no connection at all please let me know y??????? call or msg me 0123427376.ASAP
Ms. Ms Nurul Says
Good morning,sir/madam..my simcard suddenly deactived since 1a.m.,24th sept,it was can’t forward call/sms but incoming call/sms is ok..when i wanna call cuatomer helpline it was no respond.this is my personal no.hp:01126294174..plzz help for solve the problem..it’s urgt...
Ms. Jenny kong Says
I was shocked when i get the bill (014-699 6010) since last month! The charges is extremely high. After calling to ur center at Kl they told me it was because i'd subscribe certain program with code 33444 (BATTLE/ CINE CANTIK...) may I know what is that? I never subscribe anything!! my husband hv settled the bill by credit card without checking on it. Can I get the rebate on what i had paid??? I been using digi for more than 10 years i really hope management can check and feedback to me immediately. me n my husband really disappointed with the unknown charges!
Ms. Irene Says
hi, there a digi number (normal cell phone number, 0162991151) called me earlier and states that he is calling from the DIGI Hq, the caller offered me a Digi plan and I just want to have verification from Digi whether does this number is a number calling from the hq to reach for customers? Tq
Mr. James Loke Says
I have enquiry regarding my phone bill. What is " Value Add Service"? I never apply any of this service and it cost me RM5 percall .This month alone I got 5 of this call. Please notify me 012 426 8589. Thank You
Mr. peh keow eng Says
This problem has been bugging me for sometime;my balance
is depleted almost immediately after topping up.I found out the problem is due to the message sent to me & the no. bearing 33088.
I insist that the above-said no be blocked from my android (010-4674063).
Looking forward to receive your message soon.
Thank you for your assistance.
Mr. ACE Says
Hi, my blackberry prepaid internet service is down since yesterday afternoon and i have been calling Digi helpline all day with no luck. what is going on? Everytime i top-up and when i want to make a call, Digi will tell me i should reload and when i check my balance...its 0.00 or 0.40. This is not the 1st time..or the 4th or 5th and frankly its getting on my nerves. My number is 0169651398 and if i dont get answer soonest, i'm lodging a formal complain to Consumer Forum Malaysia (CFM).
Mr. GUNA SEELAN RETHINAM Says
I am in oversea and wanted to disconnect the service. I am paying for last 24 months for zero usage via credit card. I have emailed customer service and yet to receive any reply. Believe, atleat there are action from digi to get in touch with me via firstname.lastname@example.org.
Mr. Benny Says
DiGi Telecommunications, you are such horrible, I had pre-order for the Note 3, but until today, give me many excuse that not delivery the set to me, The payment was successful done and what the meaning of the Sim converted got problem? What the shame of yours. And also, the hotline 016-2211800, always been connected for few second then the line will drop, ask you call back. If I call the number 016-2291128, there is nobody pick-up. When I complaint to any Digi Center, there say not their business, there is online store problem. It's fools customer, no ways can be compliant even need to get the status also no ways to get. Anyone can help on that? I am truly mad on Digi.
Ms. Sri Says
My husband left to Indonesia this morning, he called me n said he's both digi no not active I not sure y, I try customer service but could't get anyone there. Please help me. Email to email@example.com
Mr. Patrick Says
I have not been able to call out since one week now.I can also send message. It keeps giving me back 'sorry service is temporary unavailable. Please try to rectify urgently.MY no- 0102688490
Ms. Uma Says
i see here so much of complains. is digi management have been taking steps to do the needful. i m having a problem where my line has been barred due to overdue bills amounting to above RM300.I was shocked because i have never used that much before.
Mr. Patrick Says
Please, I am having problem calling out. This has continued for the past 3 weeks and when my validity ends you cut me off. It is rather unfair having credit on my phone and I can not use it until my validity expires, please this is very very annoying.You have to do something urgently about this.This is my second message to you.My no: 0102688490
Mr. Patrick Says
This is my third message to you and it seems you are not going todo anything about it.I still cannot call out, this has been on for about 3 weeks.I expect you to have done something about it all I get from you each time I try to make a call is sorry service is not available temporary, pls try again. Is this fair enough. Please be reminded that customer do have right to seek redress. My no: 0102688490, Thank you.
Mr. az Says
this 33663 has 'eaten' my pre paid credit as much as myr 60 plus in 2 weeks times. I only realize when i call your customer service line. The customer services centre give me this no company no 0379557736 to lodge a complaint. I heve been trying to call this no but to no avail.
How on earth this can take place ? this is 'day light robbery'
Mr. az Says
My prepaid credit has been 'stolen' by this 33663. I only realize this when I made a complaint to your customer service center todat (8/10/13). For the past 2 week almost MYR 60 of my credit has been 'missing from my pre paid no.
How on earth this take place. Your customer service centre give me this office no 0379557736 to complaint. I try to call the no but to no avail. How can I recover back my credit ?
Mr. Vaidhyanathan Says
I have been charged 5.38RM today. I dont know why it has been debited from my account. Here is my number 01136060079. Plese help me
Ms. shirley chong Says
Hi, this is regarding the super10 subscription. The unsubscribe is supposed to be with immediate effect. But my experience is that when I unsubscribe at dawn, say before 8am, and even though I did receive a confirmation sms that I have successfully unsubscribed, I still received, later in the morning, another SMS saying that 50sen has been deducted from my credit for the subscripton of super10. That's unfair. my number is 0109303652.
Ms. WAN Says
!.)Please don simply cut down my credit! I did not online via handphone! This is not the first time!
2.)Digi company please Comply with commitments! I reloaded RM30, digi should offer 30mins free calling time from digi-digi! It also not the 1st time!
Mr. lateef Says
i am new in malaysia, this is my second month and i have been using Digi line since i came. but my problem is that one time i saw a promo that if you send a given code you will be having 100MB free of internet everyday and the promo message did not specified that it will cost me 3RM daily at every day i load airtime. And now i did not use the internet service and your system continue to remove 3RM every time i load, so i want to unsubscribe this promo but i don't know how to do it. i have stopped loading airtime since about 2weeks ago in order to avoid the removal, my number is 60163856519,so please help to unsubscribe from the promo immediately
Ms. Ubie Says
now is 6.53pm, and we are having prob with BIS (Digi) plan, so who should we talk to? The Digi Helpline business hours only from 9-6pm. We are having difficulties to contact Digi helpline in this hours.
1) My BlackBerry Internet Service (BIS) for Digi has been unsubscribed, after wipe all my data on my bb.
2) Line Coverage was very crappy.
3) Helpline should be able to reach at any time.
Mr. vasanthan Says
may I know the reason, why there is no line in the area Taman Merak, Kulim Kedah. this problem more than a week, please get help immediately because we can not contact anyone by telephone.
tel no: 0164728634.
Mr. pramono Says
i am using DIGI and i am not complaining actually but just need clarification regarding the deduction of the balance which is still not clear is due to what reason ?
sometime i receive SMS like this RM3.00 and click to download.....i never click but they still deduct my balance with RM3.00.
Mr. Anup Malik Says
My prepaid phone number is +60102662644. From last few days I am not able to send text messages but I can receive text messages and my whatsApp is also not working. I am also not able to receive or send any mails. I have RM 80.00 balance. I am using blackberry phone and my subscription for blackberry unlimited monthly is also renewed. I don't know what to do to solve this problem.