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Airtel Kenya Customer Service Number

 : 254733100111
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About Airtel Kenya
Airtel is most impressive cell cellphone owner in South Africa. Airtel was released in South Africa in 2000 as Kencell and renamed to Zain in 2008. Airtel is a creative cellphone owner offering a host of top quality value added telecoms solutions through a wide network to a constantly growing consumer platform. Airtel is the first biggest cellular owner in the world in terms of usage and has a commercial presence in 20 countries. Airtel provide Set range and cellular telephone systems, high speed internet and fixed-line internet solutions, digital television and IPTV solutions. Sunil Bharti Mittal is the founder of the Airtel company and he founded the group in 1983. The postal and official address, email address and phone number (helpline) of airtel kenya service center is given below. The helpline of airtel kenya service center may or may not be toll free.
Contact Details
Contact number
254733100111
Office Location
Post BOX 73146-00200, Nairobi, Kenya
Email address
customercare.ke@airtel.com
Website
www.africa.airtel.com
Your Complaint
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Complaints and Reviews of Airtel Kenya
Male ImageMr. wambua mbithi Says

my sim card 0734846429 has been suspended
Male ImageMr. peter k gathuka Says

My line not receiving r making call plz help n am registerd my no is0788172072 my id no is22480564
Female ImageMs. Sharanjeet dhanjal Says

Hi , not happy with Airtel never get my bills so how do I pay and I don't know what am paying for . If I call you for help it takes 30 mins to get though and when I do your system is down . I am not happy with west gate they asked me to pay for may when we are still in may . I hope you are not charging me for blackberry and I have asked to buy bundles for 1700 a every month and not more . Please help me or I don't need this any more . Not happy to pay more money when I have to pay my hospital bill
Sharanjeet dhanjal
0733841262
Female ImageMs. Mwanaulu Says

i subscibed for airtel tosha bt am not getting the benefits, the tosha balance is there but am stil being charged for calls. is this offer for real and this is the second time its happening..my no is 0731433274
Male ImageMr. HICHAM MOURTADA Says

I have put a request to port my number from safaricom to airtel, but no action has been taken yet even though i am told that i will be contacted soon. MY NO. IS 0732786111.
Male ImageMr. Gabriel Says

I am being deducted Kshs 1/- per day. I do not even know for how long this has been going on.
Number is 0733690365.
Female ImageMs. Maeni Says

Hi. Im shocked, I've just discovered that Airtel takes money from customers through your sms you sent to people. Every morning when I check my airtime balance i realized that I 1/= to 2/= are missing per day.
Sometimes you call and when I answer I find that its Airtel Advertisement going on. In that process airtime cash is being deducted.
Please stop this is not good. There is no need for us to buy airtime and you are the same people Co. taking it back without us using it. Its very disturbing. I feel like I should not have your line if this is the case.
Unhappy client.
Female ImageMs. Kutoyi Says

Hi Airtel, you are taking money from your clients. Every day I loss 1/= or 2/= form my phone. I don't know for how long this has been. Its shocking. Can you also please stop sending those sms every now and then. They are annoying.
Male ImageMr. Makuti Says

Hi, Airtel. Whats happening? Why are you taking money from your clients through sms messages and your calls which are only for advert. Every day 1/= or more is gone. Pls stop this habit. Its very annoying.
Male ImageMr. Hosea Says

What is happening with Airtel? Pls stop deducting money from your clients. Every day is 1/= or more. Its shameful to steal from your client.
Male ImageMr. Mwau Says

Hi, I hope this complain reaches the people concerned. Pls Airtel we are loosing so much money from you. We buy credit but you are the same people taking from us. Every morning I check my balance and I discovered 1/= or 2/= per day are gone. Pls stop this.
Male ImageMr. kamlesh Says

i subsribed date bundles on my phone which again decided to unsuscribe.But since then you have been deducting 10/=from me. Why????????????? Could you stop this.my nomber is 0733825199
Female ImageMs. joyce Says

733997874 post paid line barred, what could be the problem?
Female ImageMs. Wanjiku M Says

I get strange advert calls and I have been ignoring them and have only realised that my airtime is down to 0/=. This is very annoying. I am also not impressed because I ignored a call inviting me to subscribe to Love Poems, which I really do not need. After ignoring the call, I found a text saying 'Thank you for subscribing'. Please stop this. This is robbery without violence! Please let us know if it will stop otherwise we will move to other phone companies!
Male ImageMr. Charles Bett Says

i have accidentally bloked my sim card. my number is 0731 391937. iam charles bett id no 12557896

kindly help to sort me soonest, will truly appreciate.

charles.bett@aku.edu
Female ImageMs. CHRISTINE MUTULA Says

MY NAMES ARE CHRISTINE MUTULA, PHONE NO.0735657724. MY PROBLEM IS THAT AM NOT ACCESSING ALL MY AIRTEL NUMBERS FROM MY LINE FOR A NUMBER OF DAYS NOW. I HAVE CONTACTED YOUR CUSTER CARE LINE 111 SEVERALLY AND WAS TOLD TO BE QUOTING ORDER NO. 830170 WHENEVER I CALL ABOUT THE PROBLEM. I RECEIVED A TEXT MSG TELLING ME THAT MY LINE HAD BEEN REPROVISIONED AND THAT II SHOULD RESTART MY PHONE. I HAVE RESTARTED MY PHONE SO MANY TIMES BUT THE PROBLEM STILL PERSISTS. I HAVE REPORTED AGAIN AND AGAIN BUT NO ONE HAS BEEN ABLE TO SORT ME OUT. AM SO FRUSTRATED! KINDLY HEEEEEEEEEEEELP.
Female ImageMs. CHRISTINE MUTULA Says

AM NOT ABLE TO CALL AIRTEL NUMBERS FROM MY LINE. ORDER NO.830170. AV REPORTED SEVERALLY BUT THE PROBLEM IS STILL PERSISTING. KINDLY HELP!
Female ImageMs. CHRSTINE MUTULA Says

MY PHONE REFUSES TO CONNECT TO ALL MY AIRTEL CLIENTS. ORDER NO. 830170. KINDLY HELP ME SORT OUT THE IRRITATING PROBLEM.
Female ImageMs. CHRISTINE MUTULA Says

MY AIRTEL LINE NO. 0735657724 IS NOT ABLE TO CALL AIRTEL NUMBERS. I NEED YOUR HELP
Male ImageMr. Irene Kariuki Says

urgently reconnect my line, payment was made at your sarit centre office in Nairobi, number 0731091998 (blixen professionals
Male ImageMr. Jusper Says

I am customer mobile phone no 0735396670. I have been receiving SMS from 2340 without my permission. Please stop this messages with immediate effect or i stop being an airtel customer henceforth. Confirm positive action via jusperomwenga@yahoo.com or via my phone!
Male ImageMr. Jusper Says

Reminder!
Effect this or you loose my nnumber!
I am customer mobile phone no 0735396670. I have been receiving SMS from 2340 without my permission. Please stop this messages with immediate effect or i stop being an airtel customer henceforth. Confirm positive action via jusperomwenga@yahoo.com or via my phone!
Male ImageMr. ali Says

hi
irecently bought an airtel postpaid number 0789830633 .I have used it for about one week very well but suddenly am out of reach and cannot make calls.Pleasew advise.

Kind regards

Ali
Male ImageMr. gerald Says

i subscribed for bundles and was deducted airtime but got no bundles
Male ImageMr. Fred Nyanga Says

Please connect my no +254738615990 to internet
Female ImageMs. Gladys Says

I cannot access the kopa credo services i.e. airtime yet I don't have any debt.
0735966084
Male ImageMr. Dr Paul Karanja Mbugua Says

My phone is a Nokia E90 Communicator. When I am out of Nairobi and environs (beyond Arthi River and Limuru) network signal disappears. I have had this problem for the better part of this year.

What could be the problem?
Female ImageMs. Salamata Sall Says

No service/ no network my line is registered in Nairobi but I can't get no network in Kigali was roaming but now it's completely off ? My # 0786588305 Kindly assist ASAP your customer care line is just playing music n your ads for a good hour really annoying !!!!
Male ImageMr. OLIECH Says

My name is Joseph Oliech.I registered for post paid line since 3/7/13 and todate my line has not been activated.I call airtel agent every day but the same story persits.I have been calling the customer service number today from 8.00am but there has been no response.My safaricom line is 0715870666.Can someone call me to tell me thebway forward.
Female ImageMs. DAMACLINE Says

MY NAME IS DAMACLINE PHONE NO. 0736285821. I DON'T KNOW WHO SUBSCRIBED ME TO LOVE TIPS??? I HAVE TRIED TO UNSUBSCRIBE TO NO AVAIL. EVERYDAY AM CHARGED 5/=
TAFADHALI I DONT NEED LOVE TIPS IN MY LIFE....UNSUBSCRIBE THIS DAMN THING .HELP MEEE?/
Female ImageMs. Margaret Machio Says

Dear Sir / Madam

I am / was registered owner of line 0733453884.

It has been off for a while as someone who was using that phone had travelled and the phone was off for some months.

I switched it on yesterday, loaded credit, which was successful.

I was therefore surprised that today the line was not working and upon calling it gives the message that the line is no longer in service.

Could I please have this line reactivated asap?
Male ImageMr. Robin Mwenda Says

My company number (BARBOW Development society)+254731390712 has been disconnected for reasons not clear to me. I am out of Kenya for a while, but the number will be very useful when i return. please activate it
Female ImageMs. Mary Says

Atnn:Customer Service,

I have found this number informing me,i've worn gifts from you.
The number is 0736628752,please be informed for i'v no idea if it's fake information.

regards
Female ImageMs. susan Says

Hi,
I have received a call from a person purporting to be a member of your staff, through telephone number 0789 309 613. The information was that I had won some money but got suspicious when they wanted to know about my Safaricom line and whether I was a registered M-pesa user. If this is a group of fraudsters, kindly find a way of informing your customers so as to avoid any unnecessary scams.
Female ImageMs. Ngina Says

My Postpaid airtel line was disconnected for no good reason. all Payments were made on time. My problem is that it has taken too long for the problem to be sorted out albeit confirmations by the customer care officers that the reconnection would be immediate.
Male ImageMr. ANDREW Says

I bought a top up card of ksh 50 yesterday and scratched it.
After topping to my phone it did not go through so the notification was that ( sorry ! this voucher is currently unavailable). my phone number is 0735744629.
Male ImageMr. T Anthoney Swamy Says

Whenever I recharge, you are constantly deducting money from my mobile no. +254786471557. Please deactivate if any offer is activated.
What is happening with Airtel? Pls stop deducting money from valuable customer. We have four airtel customer in my family, if you continuing like this, we are NOT going to use your services.
Female ImageMs. Jane Says

I bought a top up card of ksh 50 yesterday and scratched it. After topping to my phone it did not go through so the notification was that ( sorry ! this voucher is currently unavailable) i contacted the customer care n was told to return the card where i bought am abit far from there so please help. my phone number is 0732807438.
Male ImageMr. jacob njagi Says

Am jacob njagi and my airtel no. is 0733316036 Am writing to complain about the number of promotional/notificational messages i have been receiving from you." They are really a nuisance to me. I became your customer to enjoy your services not to be disturbed by unsolicited messages. The frequency at which u send them is really annoying. Please kindly exempt me from this annoyance. Otherwise i will have to give up your line- Sadly though!. It would be very unfortunate for a company like yours if u push me to such a decision.
JACOB NJAGI
Male ImageMr. Barnabas Says

Please stop this service 31313 from my line which deducts 10 bob daily or else you lose me after 12 years.ANnd stop sending me any other irrelevant messages or calling me only to realise my credit has been deducted unknowingly.My phone number is 0733844404,email barnabaskoros@yahoo.com.

Yours Barnabas.
Male ImageMr. Laban Shivogo Says

Dear Airtel,

I made payments of Ksh 775 for my DSTV account number 46391309 on 16th August 2013 using my line 0737500068. The reference number is 2630816183319. As I write this mail, the money has not reached Multichoice and they has gone ahead and disconnected my account.My calls to your customer service number 0733100111 are not being answered but instead are adding to my misery as the only thing I get is a tired irritating tune to my ears which eats my airtel for a dozen or minutes before I disconnect.
Please, let me know what you chose to do with my money instead of fowarding it to Multichoice.
You have really messed me up and I must tell you to your face that am throwing away your line and will never want to associate myself with you again.
Female ImageMs. Mary Says

Our organisation is on Postpaid service. No.0733 123 995
The company needs to pay the bill at the end of each month. Airtel does not send us the bill inspite of sending emails.The customer care numbers are never answered.
Female ImageMs. janet Says

My Gradma's line has a problem she puts credit and its consumed without her making any calls
So customer care line is unreachable.
Actually you should let us wait on line like before or call the Customer back . We have been calling since evening. Her number is 0738793057
Thanx as you rectify the issue.

Janet
Female ImageMs. lydiah Says

- I CANNOT SEND SMS USING MY AIRTEL LINE.
- I ignored a call inviting me to subscribe to Love Poems, After ignoring the call, I found a text saying 'Thank you for subscribing'. PLIZ STOP THIS!
my no. is 0788359168
Male ImageMr. Peter Says

I was the original owner of 0733-741326. I would like to re-claim this number for business use. I visited your shop in town but the sales lady could not be of assistance unless I gave the serial number as it appeared on the sim card plate. I for sure could not avail the number. My ID number is 0988652. I am Kenyan. I had filled a form at your Mombasa road shop a while ago, hence I believe you can link that number to my ID. You can reach me on 0722 313880. Many thanks
Male ImageMr. EMMANUEL Says

GOOD MORNING,AM EMMANUEL MY AIRTEL NO. IS 0736188009 AND IT GOT BLOCKED BUT WRONGFUL ENTRY OF PASSWORD KINDLY ASSIST ME WITH THE PUK AS I CANT TRACE THE SIM PLATE. MY ID IS 24373114 MY E-MAIL emmanueloyunge@gmail.com
Female ImageMs. NKKY Says

Concerned Kenyan,

This is to inform airtel Company that there is a group of people going around and using your Company's name to steal from Kenyan.
I saw them today stealing from an elderly man and i felt so bad.They said a man had won a pick up and they took Kshs 500 from him.I was unable to catch up with them.
Two months ago they stole from my colleague Kshs3000 by confusing her to give them her m-pesa password.They also sold to her airtel line loaded with Kshs 20 airtime.

Kindly do something to safe many Kenyan

ALL these incidences happened at Pangani near Oilibya Petrol station.
Female ImageMs. Patricia Says

Thank you for your services. I wanted to be using airtel money but this has been difficult for me. I deposited ksh.1000 last saturday but when i put the pin twice i was told it was wrong. On monday i went to Airtel money customer care and told to reset the pin, when i did that it was blocked.

Since then i have been to the Airtel money customer care along Koinange street three time but am told the system are down. After calling 111 twice i could not get through coz of long wait. My no. is 0733246465. Is there any help?

You can retain more customers if your services are more efficient. Kindly help
Male ImageMr. PETER Says

HOW DO I DEACTIVATE SKIZA TUNE IN MY AIRTEL LINE,IT'S DISTURBING AS MY CLIENTS ARE COMPLAINING.
Female ImageMs. GA Says

Hi

Can someone contact me and let me know why my line 0733753403 is still down since yesterday.

I was informed of some problem with some lines but its now almost 24 hours. Like seriously im in communicado
Male ImageMr. Billy Says

Terrible service for those who need to reach you urgently!! information on how to report a con man is non- existent. Somene called me claiming he is from your office and as soon as I received the call I called customer care. No response 15 minutes later! His number is 0732621145
Male ImageMr. Gabriel Says

October 1st 2013 i loaded my line with kes 250, this made my balance to rise above kes 700. I have made less than 10 lacal calls to airtel and safaricom number most below 1minute except my last call that lasted only 5 mins to local an airtel number. The last call ended due to luck of credit on my line on october 5 2013. There are accidental calls on my call logs Can some body explain to me where all my credit has gone. Is Airtel taking money from customers? Or are they charging for calls received too. Airtel customer number are not working why make us stay listen to those advats. Please stop sending advats to our lines. 0735944056
Male ImageMr. Samm Githuka Says

Right after you deduct shs.10 of airtime for a club 10 subscription, you later on announce to your workers(customer care dept.) but not to your customers that the service is no longer available but still keep the option to subscribe open.Thats just one example.Your service management is highly questionable, watch your step before you trip and fall...with a thud.The blackberry hardware dept. Tells the tale as I write this message
Male ImageMr. maureen Says

i was trying to send money via me2u then my pin is 0000 and when i entered it my line was blocked please help ,e coz its really important that i send the money
Male ImageMr. Kimutai Rono Says

I can't register my line since whenever i dial *700# and *800# im told they cant assist me and the customer care is not picking my call.
Male ImageMr. Joseph Musili Says

I have reported the text msg from 22707 fora period of over a month.Every time i do am given ref;then told it will be addressed.To date it has not been done.
My cellphone no; 0734502278.This msg deducts Khs 10 from my account every time its send.
Kindly advise on way forward as have been told to write stop and UNSUB but these dont work out at all.If i try to send them to the same number,does not go through.
Male ImageMr. wilfred seki Says

My name is wilfred seki...i had a registered airtel number 0732750101...i lost my phone a couple of months back..it is now out of service i am askin if it is possible to retrieve tht number back
Female ImageMs. rupali Says

Dear Sir/madam
I have brought 600 seconds for shillings 25 for international call on oct 15 at 12.47pm,after that i have called india at 1.21pm,money has been dedected from my account this is not the first time it has happen to be last time also i have lodge complain,but no action has been done,contact person at that time was david,so i think airtel is cheating the people,if you not return my money this time i am not going to use airtel any more,my mobil number is 0736362228,you can send me mail also
sandeepchit@yahoo.com
Female ImageMs. Lilian Munyiri Says

My line is barred your customer care is inaccessible and even your email is not going through. What is going on i need to you e my phone. Could you rectify the problem immediately. My number is. Lilian.
Male ImageMr. Peter Irungu Says

I have been paying for dstv services through airtelmoney but one transaction has not reflected and as a result i have had the service disconnected a number of times. Am requesting for the last transaction details from my cell phone number to dstv to enable me sort out this issue with them. The dstv reference number is. For the assistance. Peter irungu.
Male ImageMr. Prof. Mwakio Tole Says

Twice, within the last six months, I have lost internet bundles, now totalling about 1000MB, because I was late in renewing by 1 day.

In the industry best practice, internet bundles are never lost. Once someone renews their bundles, the balance of bundles that was there is credited.

I hope Airtel can adopt the best practices in the industry.

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