Complaints and Reviews of Agoda Malaysia
Ms. Chan Su Mei Says
Pls refer my hotel booking at Munlustay 88 Hotel Penang on 11 July 2013, the booking date should be on 14th Nov, 2013 to 16th Nov, 2013, your book confirmation no. 33103825 received date shown 14th July 2013 to 16th July, 2013 and payment had charged to my card RM 330.00, pls check my booking rate is RM 207.00 2 night on 14th Nov 2013 to 16th Nov, 2013, I wish to stay in this hotel on Nov not this month, I am not understanding why the date had been change to this month, pls double check immediately, your attention is much appreciation, thank you
Ms. shiha Says
kindly please be informed that i still didnt received any email from agoda. My booking ID number is 33571291.
from 24 to 29 july 2013
Mr. Erik Rous Says
I paid Agoda with Paypal, but the hotel did not recieve a reservation.
Reservation made; Parkland Hotel, Camaron highlands Malaysia.
Name: Erik Rous
Ms. sharon Says
Good evening, I searching for the hotel at Bali Indonesia name is the tusita hotel i not very sure that the total i have to pay for two rooms with extra beds. It is RM758.04 x 3 night, pls reply asap
Ms. yap kwee lan Says
I have made a booking to slipi Hotel Jakarta on 11 July. But until today i have not receive any hotel booking voucher yet.
I have check with my credit card bank, the payment has charged to my credit card
please advise what shall i do now.
janice yap kwee lan
Ms. Lim Yee ling Says
Ive just made a booking at Vio Durapati, Bandung from 30/8-2/9. However, I just got to know that my friend wanted me to book Amatis Hotel, Bandung instead on the same date. I wonder if it'sossible to change the hotel since the booking has just booked only 30min ago?
Your prompt advice is very much appreciated.
Mr. Mr Jim Says
Kindly please be informed that i still didn't received
any email about my hotel booking voucher from agoda.
My ID No. 34281213.
Ms. rachel Says
is it possible to advise how to use the reward point to redeem for the hotel which i need to book for my holiday? Is there any contact number that i can call?
Mr. Georges Mourad Says
I made a new booking and did not received my Voucher after 30 minutes, maybe i have used awrong email? please check this booking ref: 34763680 (visa last 4 digit 3444) should be sent to email@example.com.
Mr. sundar Says
good feed given from frustrated people booked in agoda,i was about to book through them to malaysia,,,had to revert my decession to avoid frustration...
Thanks all for the feed back.
Mr. Omon Says
I do not remember making online purchase, dated 04May2013 favoring Agoda Hotel Reservation London for RM301.60 equivalent
Please reconcile against my credit card details as follows:
Card numb 5222 2200 0126 4295
Issuing Bank UOB
Expiry Date January 2018
omon bin main
Ms. Lisa Ong Says
Booking ID No. 35815600
I have just made a booking for 13/9/13 - 16/9/13 for Corpthorne Hotel in Penang. There is a typo mistake should be 13/12/13 - 16/12/13.
Kindly advise how to cancel it.
Awaiting for your prompt and urgent reply.
Mr. Dr M Prasada Rao Says
We have booking Ref ID No. 34901081 want to postpone the Booking from 18.10.2013 to 20.10.2013
Could you help me in this isuue Pl... What is the procedure and other terms and conditions. Let us Know
Mr. Zamri Nasiri Says
Refer to booking number 35559158. I am Zamri Bin Nasiri (IC: 721001015299) want to cancel my booking immediately because my company already booked one apartment for my family
Ms. Rosnani Says
Made booking ID No. 35839152 on 03 Sept. 2013, have not received hotel voucher. Please send asap as I need to check in 05 Sept. 2013.
Ms. ginny soh Says
need to cancle booking .JUST 4/9/2013..traver date 20/10 to 23/10 2013 .booking no 35921108 .VS hotal .need to cencle but
forgot email password
Mr. Ng Says
To whom it may concern
I need an urgent call from you as i want to speak abt my bad experience in sydney recently.
Ms. Ms Lee Says
I booked Lexus Service Suite (booking ID:33913143 check in:9/8/13 check out:10/8/13 ) but received a call from Agoda (03-22986650 - 8/8/13 16:05) told that the room at Lexus Service Suite got some problem. After that Agoda offer me extra one night and will get 10% discount on next booking. Please send me e-mail how I use this offer?
Mr. Abdul Rahman Says
My booking ID 36085830 . I went to the apartment but the door was closed. The owner call me and apologised to me due to the miscomunication and agree AGODA to refund me back my money. AGODA can contact him for the confirmation. I made a police report today as i think i should not be charged as this is not my mistake.
Ms. WEI CHUANG CHUAH Says
My booking ID is 35559364, my check in date is 7 Oct & check out date is 11 Oct in Marrison Hotel and the payment had been made. I would like to check out earlier one day which is 10 Oct,the charges for one night is it will refund back to my card after i change my booking date in agoda self service?please reply asap.
Mr. Kelvin Lu Says
I was booking a hotel via agoda on last week...and after my booking,until now I haven receive any booking Id and information from agoda.. And I already sent four email also haven get any reply....can u tell me how to do???my email is firstname.lastname@example.org
Mr. Kelvin Lu Says
If I have without booking...how do I contact agoda???i had done a booking on last week...and until now I even not yet get any information..and I already sent four email to agoda....but didn't get any reply....what going on now???
Mr. Bin Dhaliwal Says
Pls note that i hv. Not received an email on my booking. My booking id is 36343107..4 night stay in jakarta from 17 october to 21 october.
Mr. Ba Beanat singh Says
I have several times request for an email to me regading my booking id no. 36343107 from the 17 oct to 21 oct in jakarta.
Ihave fail to recieved the email of my booking voucher. My email is email@example.com
Mr. Harudin Mj Says
Kindly be informed that I still not received my hotel voucher for Baron Hotel Langkawi . My Booking ID No is 36809923.
My email address - firstname.lastname@example.org
Mr. Joseph Says
Dear customer care,
Please be informed that how can I get the garanty from you if we already booked the hotel . We worry that when we arrived in the hotel which we have booked , the hotel doesn't have our reservations and they just say we are sorry . And how can I contact you when we are getting some problem with the hotel about the reservation issue. Whether we have to pay it again or we will be loss my money ?
My Email : email@example.com
Mr. Anthony Manuel Says
To whom this may concern:
My name is Anthony Manuel and I am an agoda member.
Someone has been using my credit card to make reservation to Agoda Hotel in London. This happened 3 times already and my credit card has been credited.
The dates are as follows:
5th June 2013- RM 1267.77
6th June 2013 - RM 992.09
21st August 2013 - RM 138.00
I visited London once only last year and haven't gone or purchased anything since then! How is this possible? I have cancelled my credit card yesterday due to this.
I have also spoken to my bank and they are conducting an investigation now.
Kindly contact me for further clarification on this matter as I do not wish to drag this any longer!
My mobile : 6 012 5078737
My spouse's mobile : 6 017 3958737 ( Mala )
I do not have agoda's contact number in Malaysia , therefore I am sending you this complaint in the hope that someone will give me a return call.
Mr. anshul jain Says
i am anshul jain,today morning booked hotel in KL .id no 37061881.i mentioned in form that i need extra bed and was written there that this price includes extra bed.i paid the amount and after recieving the reciept found out that there was no extra bed included. kindly solve my problem, as i will be travelling with two kids ,i dont want any kind of problem there .
also kindly suggest the way to reach the hotel thru monorail.
Ms. Tee Chin Yin Says
Please be informed that I still not yet received hotal booking voucher from agoda. My Booking ID : 37075360 dated 29/9/2013.My email : firstname.lastname@example.org.Thank you.
Ms. Hotel voucher in patong Says
Hello..I have problem with my payment..when I check, my payment was charged 2 times..my booking id 37238396.. Please give a feedback in my email email@example.com
Mr. Jorge Vaca Says
we have a Liis Banus from spain in our Apart hottel in Santa Cruz Bolivia. Our company name is Apart Hotel Premium Suites
We explained you that the bank systems don't let us to charge credit cards codes... so you charged all the Luis Banus's booking but our hotel don't recive any money.
banus have to leave this monday, so if we don't recive the full payment we will call a police and mr. banus can not leave our Hotel.
if you want to resolve the problem contact us as soon as posible
Ms. Sales office Says
Dear Agoda Customer Service Team,
Warm greeting from Romance Hotel, Hue, Vietnam.
Could you please advise us contact person who in charge hotel partner in Vietnam (not Thao or Quoc)?
Please send us email to firstname.lastname@example.org
Thank you for your kind support always.
Looking forward to receiving your feedback soon.
Ms. Tan Hooi Cheng Says
- bath room floor,of both rooms, is wet after each shower; housekeeping not able to solve problems.
- bath tub is too high from floor level;
-not friendly for pregnant mom who needs help in and out of shower.
Ms. jayesree veerasamy Says
i didnt receive my booking voucher for hotel sentral, kuantan, pahang made on 15/10/2013 at 6.25 pm fot hotel sentral, kuantan. hotel didnt receive it too but credit card was made payment. kindly refund.
Mr. matthews nachimuthu Says
Dear sir I place a booking tune hotel in Jln. Tuanku Abdul Rahman on the 12th october 2013,I did not receive the confirmation and the hotel vaucher the boking ID 37706927 card No.6853 check in date 24th Oct.chech out 25th oct 13. the payment has been made through my credit card. kindly reconfirm and do the needfull.thany you
Mr. mawardi Says
Pls resend me the booking voucher for Federal Villa Langkawi dated 17 Oct 2013 to email@example.com.
Booking under Mohamad Mawardi bin Abdul Rahim 810507-07-5429
Urgently need this to present to hotel
Ms. Alilah Says
I did not received email confirmation for hotel booking booking id 38166914 even after 2 hours waiting. Please response urgently.
Ms. Lily Chey Says
Please refer to my booking ID number is 38228249 for hotel sun inns kuala selangor. I had make the booking few days ago, but i have not received my hotel voucher until today. could you please check and reply me by email? Thank you.
Ms. noorulazwa ayuni Says
I made a reservation at Pulai Spring Resort suite for 2 rooms & 2 nights from 3-5 November 2013 but your book confirmation no 38456068 received from 4-6 November 2013. The payment had charged to my credit card. I even cannot call the resort. Please reply soonest possible. Thank you.
Ms. ms ooi Says
Kindly please be informed that i did'nt received any email about my hotel booking voucher from Agoda. Maybe i have used wrong email,please sent to me the hotel booking voucher to firstname.lastname@example.org. My ID No :38493762. please reply (urgent).
Mr. NANTHAN MANUEL Says
Booking id i have been trying to postpone or cancel my hotel booking through your website but a message says we are sorry, But the current status of your booking does not allow you to use this function of agoda self service. I also understood that the first nights charges would be forfeited, But the cancellation says that the would be no refund. Would appreciate your clarification and assistance asap. Thank you.
Mr. Chang Hoon Leng Says
Why I can't sign in to my account in ENGLISH version, but only in Bahasa Malaysia is allow?
Why there is a pending reward points 18,518 still did not cerdit to my account.
Please revert soonest.