Zuku Customer Service Phone Number

0 205 205 205 , 0732132200/0719028200

What was the response after calling on this number ?To Write Click Here

Zuku

Zuku brand is the leading service provider of cable television and Internet related services in Kenya. Zuku in Kenya has become one of the leading service providers which started the service like WiMAX, with the help of latest hybrid coaxial fibre, SimbaNET, VSAT and VPN services.

Operations


Zuku has been operating many domestic and government organizations in Kenya and Tanzania. The company started out its services in the year 2000 and is headquartered in Nairobi, Kenya. Since then it serves large number of people in different cities of Kenya. Its other central office is located in Nanyuki, Diani, Mombasa, Nakuru and Nyeri. The company provides its all services under the group ‘Wananchi Group Limited’.

Service and Channels


Zuku supports broadband internet, pay-TV and telephony service, etc. in Nairobi. The user can avail the download speed of 8 Mbps with error free connection, high quality of audio and video call, unlimited local calls and others etc. Its other service named as Zuku satellite TV also offers high quality television experience all across the country in digital satellite format. The satellite service is offered in Kenya, Uganda, and Tanzania as well. Talking about the television shows, its consists of 70 different channels on satellite and more than 120 channels on other cable service provider. It covers almost all major channels covering sports which are Fox Entertainment, etc. MTV Base, Nickelodeon, KidsCo, Fashion for young generation people, documentary channels, Nat Geo Adventure, Fine Living Network channels to covers wildlife activities. The postal and official address, email address and phone number (helpline) of Zuku Service Center and Zuku customer service number is given below. The helpline of Zuku customer service number may or may not be toll free.


Zuku Phone Number Customer Service
If the contact information is incorrect, please let us know Here

Is your problem solved after calling ?

Your Complaint

Complaint
  
Your Name
Email Address
(Optional)
Your Photo
(Optional)
Error Screenshot
(Optional)
Gender
Male
Female
Image Text
Customer care captcha

Allcustomercarenumbers.com Advertisements

Zuku Customer Service Number Complaints and Reviews

Customer care male
Mr. Charles Lwanga SaysJun 27, 2014

My decoders are not working. I had requested for one to be disconnected, but unfortunately, they disconnected both decoders. Now i cant watch TV channels, but i have internet. My account number is 104058.

Reply
Customer care male
Mr. baker Says Dec 12, 2014

Mr charles we are so sorry about that, but you are kindly advised to give in both of you decorder ids so you can be helped and incase of situations where the customer wants a voluntary disconnection, you call the customer care for further assistance.

Reply
Customer care male
Mr. Sumiy Bamel SaysAug 03, 2014

My internet is working very slow and keeps disconnecting. Can you please check the same as i am suspecting issue with internet modem. My account number is 96161 and i am residing at e-53, kengen rbs apartment.

Reply
Customer care male
Mr. John odhiambo omondi SaysSep 01, 2014

Hello, I will be away from my zuku decoder for sometimes. I therefore request you to deactivate my account for sometimes. The account number is 467051 .

Reply
Customer care male
Mr. baker Says Dec 12, 2014

Contact customer care for any voluntary disconnections. Thank you for using zuku tv.

Reply
Customer care female
Ms. Irene Owili SaysSep 28, 2014

Hi zuku customer care team, i paid my bill on friday 26th September and received a message confirming the payment. 48 hours later am still disconnected! my account is 98315, can somebody explain what could be the matter?
Irene.

Reply
Customer care male
Mr. baker Says Dec 12, 2014

We are so sorry about that ms irene, i suppose you try calling the customer care for assistance coz that means your not reconnected!!! your account needs to be reconnected.

Reply
Customer care male
Mr. baker Says Dec 12, 2014

Your account was credited but you have to contact the customer care for your reconnection.

Reply
Customer care male
Mr. Benjamin Gitoi SaysOct 14, 2014

We have been trying to access merchant energy outlook to no success hence we have a domain with you. We need to access our mail at info@merchantenergy.com

Reply
Customer care male
Mr. Lawrence SaysOct 24, 2014

Kindly give us a contact we can easily access you. I have been calling the above number and several others, but the feedback i am getting is really disappointing. Not in service. We need urgent connection at Nyali Kenol station. Call me on 0727 557 802 ASAP.

Reply
Customer care male
Mr. Errol Fernandes SaysNov 01, 2014

re account number 59682. I wish to report internet and TV services have been off since yesterday, there has been Zuku Staff on sight after which the connection to all services have gone off.

Reply
Customer care male
Mr. Deogratius Dotto SaysNov 22, 2014

I am your customer i have lost my Zuku account number my name is DeogratiusDotto and the pin of my decoder is 4340.

Reply
Customer care male
Mr. S. Maul SaysNov 27, 2014

Internet down for four weeks. No one solved it via phone (I called at least 20 times the past month). No one came despite several requests. Am now fed up and will not renew unless problem is solved soon.

Reply
Customer care male
Mr. Edward Murithi SaysNov 30, 2014

I have been complaining for two weeks now nothing is done my channels are only showing during the day at all are scrambled or no signal others blank screen please help my account 463999.

Reply
Customer care male
Mr. Yahya Karama SaysDec 10, 2014

I need Zuku to install for me internet only in my home at Mombasa in Ganjoni area, i spoke with your people in phone they took my phone number and ID number waiting for them to issue me an account number, but its more than a week no answer. I am steal waiting if you can do this for me. My number 0701852298my ID 16072115Tangana road, Ganjoni, Mombasa.

Reply
Customer care male
Mr. Jonathan Tshimwang SaysDec 11, 2014

I have been calling the Zuku customer care to expose my problem to them, but I couldn't reach them. However my problem is I've recently made my payment for the next month, but unfortunately some channels still do not work properly, hence if you will so kind to call me at this number phone 0762431353. Look forward to hearing from you. Regards, Jonathan Tshimwang.

Reply
Customer care male
Mr. baker Says Dec 12, 2014

We are so sorry about that mr jonathan but you are advised to call the customer center so as to help you and do a scan on you decorder.

Reply
Customer care male
Mr. Davidm SaysDec 13, 2014

Account Number 537721 Requesting to be changed to the premium channels NOW. I paid for its subscription on 4th December 2014. I can not get through your cc lines in Kampala and the advert on it is used to take all our credit on phone. It is too long and unnecessary and also not understandable at all.

Reply
Customer care female
Ms. Rebecca SaysDec 18, 2014

My phone has never worked since i installed Zuku last year. I have called severally and lodged the problem, but nothing has been done to date. I am always told the internet is down and they will call me once it is up to fix the problem. My Account number is 101327. How patient can one really be?

Reply
Customer care user complaints