Zuku Customer Service Phone Number

Zuku


Zuku brand is the leading service provider of cable television and Internet related services in Kenya. Zuku in Kenya has become one of the leading service providers which started the service like WiMAX, with the help of latest hybrid coaxial fibre, SimbaNET, VSAT and VPN services.

Operations


Zuku has been operating many domestic and government organizations in Kenya and Tanzania. The company started out its services in the year 2000 and is headquartered in Nairobi, Kenya. Since then it serves large number of people in different cities of Kenya. Its other central office is located in Nanyuki, Diani, Mombasa, Nakuru and Nyeri. The company provides its all services under the group ‘Wananchi Group Limited’.

Service and Channels


Zuku supports broadband internet, pay-TV and telephony service, etc. in Nairobi. The user can avail the download speed of 8 Mbps with error free connection, high quality of audio and video call, unlimited local calls and others etc. Its other service named as Zuku satellite TV also offers high quality television experience all across the country in digital satellite format. The satellite service is offered in Kenya, Uganda, and Tanzania as well. Talking about the television shows, its consists of 70 different channels on satellite and more than 120 channels on other cable service provider. It covers almost all major channels covering sports which are Fox Entertainment, etc. MTV Base, Nickelodeon, KidsCo, Fashion for young generation people, documentary channels, Nat Geo Adventure, Fine Living Network channels to covers wildlife activities.

Zuku Address


The address of Zuku is Post Box 10289, 1st Fl. Apic Centre, Muthithi Road, Westlands, Nairobi, 00200 Kenya.

Zuku Website


The Website of Zuku is www.zuku.co.ke.

The postal and official address, email address and phone number (helpline) of Zuku Service Center and Zuku customer service number is given below. The helpline of Zuku customer service number may or may not be toll free.

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Zuku Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Siddharth SaysApr 01, 2015

What response are you talking about. One of the number is not valid number and another number out of coverage. Useless service. Response time on email is too long with no fruitful answers.

Reply
Customer care female
Ms. Esther Kamau SaysMar 24, 2015

Dear Sir/Madam, I requested for our invoices for the Account 063987 for the last one month without any feedback. I have tried to call customer care several times, but what i get is empty promises. How can we get our invoices? Payment is done every month without invoices. Is it possible to get the previous invoices (Jan-Mar 2015)?Kindly let us know. RegardsEsther.

Reply
Customer care male
Mr. Kiragu SaysMar 17, 2015

Account no 499234 connect I have paid 0728584636.

Reply
Customer care female
Ms. Nancy Githugu SaysMar 01, 2015

62125 like paid this morning and it's not working. Your phone's do not go through.

Reply
Customer care male
Mr. Joel Baguma SaysFeb 18, 2015

Last week I paid Zuku TV my account 512675 to be reconnected, but up to now am not connected. Please connect me.

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Customer care female
Ms. Susan SaysFeb 13, 2015

I have been calling customer care since yesterday because i had a problem with my decoder, not showing some channels which i have subscribed. I understand the process needs password which i requested them to reset, but all in vain. The last time i called thats today at around 9. 30 they picked the phone and i could hear them discussing that "sasa nitamuambia nini"am shocked, where can i get the assistance?

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Customer care male
Mr. Peter Owalla SaysFeb 05, 2015

Today I have been unable to watch TV because of the message 'SCRAMBLED' which keeps appearing on the screen. Secondly some channels which are part of the package for which I pay like Al Jazeera just to mention one I have never watched because its scrambled. Could you kindly send the full list in this package. My account number is 499139. Thanks.

Reply
Customer care male
Mr. Alex SaysJan 25, 2015

Am Alex from Taveta, i paid my Zuku services five days ago however it has not been reconnected since then. I have tried in vein to contact customer care, but nothing has been done, kindly help and improve your customer care services to improve effectiveness an efficiency.

Reply
Customer care female
Ms. Happy SaysDec 23, 2014

No one picked my call for two day i do not know if the number is valid.

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Customer care male
Mr. John Magere SaysDec 21, 2014

I have got nothing because of wrong number it seems owned by ex employee. My issue is i have paid since yesterday, but nothing have done customer ID 731994.

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Customer care female
Ms. Rebecca SaysDec 18, 2014

My phone has never worked since i installed Zuku last year. I have called severally and lodged the problem, but nothing has been done to date. I am always told the internet is down and they will call me once it is up to fix the problem. My Account number is 101327. How patient can one really be?

Reply
Customer care male
Mr. Davidm SaysDec 13, 2014

Account Number 537721 Requesting to be changed to the premium channels NOW. I paid for its subscription on 4th December 2014. I can not get through your cc lines in Kampala and the advert on it is used to take all our credit on phone. It is too long and unnecessary and also not understandable at all.

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Customer care male
Mr. Jonathan Tshimwang SaysDec 11, 2014

I have been calling the Zuku customer care to expose my problem to them, but I couldn't reach them. However my problem is I've recently made my payment for the next month, but unfortunately some channels still do not work properly, hence if you will so kind to call me at this number phone 0762431353. Look forward to hearing from you. Regards, Jonathan Tshimwang.

Reply
Customer care male
Mr. baker Says Dec 12, 2014

We are so sorry about that mr jonathan but you are advised to call the customer center so as to help you and do a scan on you decorder.

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Customer care male
Mr. Yahya Karama SaysDec 10, 2014

I need Zuku to install for me internet only in my home at Mombasa in Ganjoni area, i spoke with your people in phone they took my phone number and ID number waiting for them to issue me an account number, but its more than a week no answer. I am steal waiting if you can do this for me. My number 0701852298my ID 16072115Tangana road, Ganjoni, Mombasa.

Reply
Customer care male
Mr. Edward Murithi SaysNov 30, 2014

I have been complaining for two weeks now nothing is done my channels are only showing during the day at all are scrambled or no signal others blank screen please help my account 463999.

Reply
Customer care male
Mr. S. Maul SaysNov 27, 2014

Internet down for four weeks. No one solved it via phone (I called at least 20 times the past month). No one came despite several requests. Am now fed up and will not renew unless problem is solved soon.

Reply
Customer care male
Mr. Deogratius Dotto SaysNov 22, 2014

I am your customer i have lost my Zuku account number my name is DeogratiusDotto and the pin of my decoder is 4340.

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Customer care male
Mr. Errol Fernandes SaysNov 01, 2014

re account number 59682. I wish to report internet and TV services have been off since yesterday, there has been Zuku Staff on sight after which the connection to all services have gone off.

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Customer care male
Mr. Lawrence SaysOct 24, 2014

Kindly give us a contact we can easily access you. I have been calling the above number and several others, but the feedback i am getting is really disappointing. Not in service. We need urgent connection at Nyali Kenol station. Call me on 0727 557 802 ASAP.

Reply
Customer care male
Mr. Benjamin Gitoi SaysOct 14, 2014

We have been trying to access merchant energy outlook to no success hence we have a domain with you. We need to access our mail at info@merchantenergy.com

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Customer care female
Ms. Irene Owili SaysSep 28, 2014

Hi zuku customer care team, i paid my bill on friday 26th September and received a message confirming the payment. 48 hours later am still disconnected! my account is 98315, can somebody explain what could be the matter?
Irene.

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Customer care male
Mr. baker Says Dec 12, 2014

Your account was credited but you have to contact the customer care for your reconnection.

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Customer care male
Mr. baker Says Dec 12, 2014

We are so sorry about that ms irene, i suppose you try calling the customer care for assistance coz that means your not reconnected!!! your account needs to be reconnected.

Reply
Customer care male
Mr. John odhiambo omondi SaysSep 01, 2014

Hello, I will be away from my zuku decoder for sometimes. I therefore request you to deactivate my account for sometimes. The account number is 467051 .

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Customer care male
Mr. baker Says Dec 12, 2014

Contact customer care for any voluntary disconnections. Thank you for using zuku tv.

Reply
Customer care male
Mr. Sumiy Bamel SaysAug 03, 2014

My internet is working very slow and keeps disconnecting. Can you please check the same as i am suspecting issue with internet modem. My account number is 96161 and i am residing at e-53, kengen rbs apartment.

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Customer care male
Mr. Charles Lwanga SaysJun 27, 2014

My decoders are not working. I had requested for one to be disconnected, but unfortunately, they disconnected both decoders. Now i cant watch TV channels, but i have internet. My account number is 104058.

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Customer care male
Mr. baker Says Dec 12, 2014

Mr charles we are so sorry about that, but you are kindly advised to give in both of you decorder ids so you can be helped and incase of situations where the customer wants a voluntary disconnection, you call the customer care for further assistance.

Reply
Customer care user complaints