Zuku Customer Service Number

 : +254-20-329-2900
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Office Location
Post Box 10289, 1st Fl. Apic Centre, Muthithi Road, Westlands, Nairobi, 00200 Kenya
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Zuku brand is the leading service provider of cable television and Internet related services in Kenya. Zuku in Kenya has become one of the leading service providers which started the service like WiMAX, with the help of latest hybrid coaxial fibre, SimbaNET, VSAT and VPN services for both corporation and domestic government organizations of Kenya and Tanzania. The company started out its services in the year 2000 and is headquartered in Nairobi, Kenya. Since then it serves large number of people in different cities of Kenya. Its other central office is installed in Nanyuki, Diani, Mombasa, Nakuru and Nyeri. The company provides its all services under the group ‘Wananchi Group Limited’. The company provides its service in which is Zuku Triple play in which supports broadband internet, pay-TV and telephony service etc in Nairobi. The user can avail the download speed of 8 Mbps with error free connection, high quality of audio and video call, unlimited local calls and others etc. But its other service which is named as Zuku satellite TV also offers high quality television experience all across the country but in digital satellite format. The satellite service is offered in Kenya, Uganda, and Tanzania as well. Talking about the television shows its consists of 70 different channels on satellite and more than 120 channels on other cable service provider. It covers almost all major channels which covers sports which are Fox Entertainment, FX, BET, E! for entertainment it consists of Star Plus, Colors and SAB etc. MTV Base, Nickelodeon, KidsCo, Fashion for young generation people, documentary channels, Nat Geo Adventure, Fine Living Network channels to covers wildlife activities, MGM Channel, Zee Cinema, African Movie Channel for all entertainment loving citizens. The postal and official address, email address and phone number (helpline) of Zuku service center is given above. The helpline of Zuku service center may or may not be toll free.
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Zuku Complaints and Reviews

Male ImageMr. Benjamin Gitoi Says Oct 14, 2014

We have been trying to access merchant energy outlook to no success hence we have a domain with you. We need to access our mail at info@merchantenergy.com
Female ImageMs. Irene Owili Says Sep 28, 2014

Hi zuku customer care team, i paid my bill on friday 26th september and received a message confirming the payment. 48 hours later am still disconnected! my account is 98315, can somebody explain what could be the matter?
Male ImageMr. John odhiambo omondi Says Sep 01, 2014

Hello, I will be away from my zuku decoder for sometimes. I therefore request you to deactivate my account for sometimes. The account number is 467051 .
Male ImageMr. Sumiy Bamel Says Aug 03, 2014

My internet is working very slow and keeps disconnecting. Can you please check the same as i am suspecting issue with internet modem. My account no is 96161 and i am residing at e-53, kengen rbs apartment.
Male ImageMr. Charles Lwanga Says Jun 27, 2014

My decoders are not working. I had requested for one to be disconnected but unfortunately, they disconnected both decoders. Now i cant watch tv channels, but i have internet. My account number is 104058.
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