Zuku Customer Service Phone Number

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Zuku brand is the leading service provider of cable television and Internet related services in Kenya. Zuku in Kenya has become one of the leading service providers which started the service like WiMAX, with the help of latest hybrid coaxial fibre, SimbaNET, VSAT and VPN services.


Zuku has been operating many domestic and government organizations in Kenya and Tanzania. The company started out its services in the year 2000 and is headquartered in Nairobi, Kenya. Since then it serves large number of people in different cities of Kenya. Its other central office is located in Nanyuki, Diani, Mombasa, Nakuru and Nyeri. The company provides its all services under the group ‘Wananchi Group Limited’.

Service and Channels

Zuku supports broadband internet, pay-TV and telephony service, etc. in Nairobi. The user can avail the download speed of 8 Mbps with error free connection, high quality of audio and video call, unlimited local calls and others etc. Its other service named as Zuku satellite TV also offers high quality television experience all across the country in digital satellite format. The satellite service is offered in Kenya, Uganda, and Tanzania as well. Talking about the television shows, its consists of 70 different channels on satellite and more than 120 channels on other cable service provider. It covers almost all major channels covering sports which are Fox Entertainment, etc. MTV Base, Nickelodeon, KidsCo, Fashion for young generation people, documentary channels, Nat Geo Adventure, Fine Living Network channels to covers wildlife activities.

Zuku Address

The address of Zuku is Post Box 10289, 1st Fl. Apic Centre, Muthithi Road, Westlands, Nairobi, 00200 Kenya.

Zuku Website

The Website of Zuku is www.zuku.co.ke.

The postal and official address, email address and phone number (helpline) of Zuku Service Center and Zuku customer service number is given below. The helpline of Zuku customer service number may or may not be toll free.
Zuku Phone Number Customer Service
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Zuku Customer Service Number Complaints and Reviews

Customer care male
Mr. Siddharth SaysApr 01, 2015

What response are you talking about. One of the number is not valid number and another number out of coverage. Useless service. Response time on email is too long with no fruitful answers.

Customer care female
Ms. Esther Kamau SaysMar 24, 2015

Dear Sir/Madam, I requested for our invoices for the Account 063987 for the last one month without any feedback. I have tried to call customer care several times, but what i get is empty promises. How can we get our invoices? Payment is done every month without invoices. Is it possible to get the previous invoices (Jan-Mar 2015)?Kindly let us know. RegardsEsther.

Customer care male
Mr. Kiragu SaysMar 17, 2015

Account no 499234 connect I have paid 0728584636.

Customer care female
Ms. Nancy Githugu SaysMar 01, 2015

62125 like paid this morning and it's not working. Your phone's do not go through.

Customer care male
Mr. Joel Baguma SaysFeb 18, 2015

Last week I paid Zuku TV my account 512675 to be reconnected, but up to now am not connected. Please connect me.

Customer care female
Ms. Susan SaysFeb 13, 2015

I have been calling customer care since yesterday because i had a problem with my decoder, not showing some channels which i have subscribed. I understand the process needs password which i requested them to reset, but all in vain. The last time i called thats today at around 9. 30 they picked the phone and i could hear them discussing that "sasa nitamuambia nini"am shocked, where can i get the assistance?

Customer care male
Mr. Peter Owalla SaysFeb 05, 2015

Today I have been unable to watch TV because of the message 'SCRAMBLED' which keeps appearing on the screen. Secondly some channels which are part of the package for which I pay like Al Jazeera just to mention one I have never watched because its scrambled. Could you kindly send the full list in this package. My account number is 499139. Thanks.

Customer care male
Mr. Alex SaysJan 25, 2015

Am Alex from Taveta, i paid my Zuku services five days ago however it has not been reconnected since then. I have tried in vein to contact customer care, but nothing has been done, kindly help and improve your customer care services to improve effectiveness an efficiency.

Customer care female
Ms. Happy SaysDec 23, 2014

No one picked my call for two day i do not know if the number is valid.

Customer care male
Mr. John Magere SaysDec 21, 2014

I have got nothing because of wrong number it seems owned by ex employee. My issue is i have paid since yesterday, but nothing have done customer ID 731994.

Customer care user complaints