I ordered a kit on may 31st and went to cancel that order less than 24 hours later only to find that after the money for this order had been immediately deducted from my bank account, I was unable to cancel this order or have my money refunded. I was not in the "system" yet? This makes no sense I was nowhere in the system to have this order cancelled or to get a refund. This is outrageous I feel a bit robbed here and this is a very shady business practice. No supervisors available? I will report this to the proper authorities. Terrible experience.
Wen has a scam system when ordering. if you do ordering on line they "automatically enroll you into a replenishment program" that's a fancy term for ripping you off every month by automatically sending you the product, when you don't even order ti this is an unfair business practice that must be stopped.
The customer service reps were polite and assured me they were canceling my membership as I requested. Problem was, that information somehow didn't reach the part of the company that does shipping and billing. In other words, YOU CANNOT CANCEL YOUR MEMBERSHIP BY PHONE, even though that is their prescribed method. I entered a complaint on the Contact Us screen. Still didn't work. Finally found the Corporate Escalation Team web page. Don't know where I found it -- and can not seem to locate it again --, but here it is: http://bit. Ly/1iGOu3I (copy and paste because it's a tricky URL with lower case i and l and numeral 1). Also lodged a complaint with Better Business Bureau. Also changed my credit card number, but that might have not been necessary. They will still bill you, even if they can not charge your card. I sincerely hope this information helps someone, because there are hundreds of customers out there caught in Wen Hair Care's web of lies.
They do not answer. Have been trying for five days now. All of the numbers give the same response. Higher than normal volumes,, but they are open24/7 so try again. It is 8:27 pm. How many people are ordering WEN.
There was no response when I called this number.
I called to cancel my account completely, as I no longer wish to receive shipments. At first the customer service representative tried to convince me to just put a hold on it and I had to be very firm about cancellation. He assured me that it will be cancelled and I will not receive anymore shipments, so I hope that this has been taken care of.
I canceled this order almost a year ago within the 90 day window, way before actually. I didn't like the product, had a reaction to the lavender, so I canceled. I woke up this morning and saw a charge on my bank account, I called and this dane guy said it was never canceled and the product was mailed out yesterday and once I return it they will credit me. I haven't lived at the address they are sending it to in over six months, not even sure how they got authorization on my card to go through being that the address wouldn't match to what they have. All I know is because of their unauthorized charge my rent check might bounce.
Not one of the phone #'s I found on any website are in working order. Plus no one has returned my email in four days. This is unacceptable. There is a problem with an order and we Need to fix it. Please reply with with a contact number I can call back on, I am in canada. Thank you
Trying to cancel me recurring orders because the product wasn't working for me. Was told I couldn't when I called and was hung up on three times. Money back guarantee satisfaction is non existant.Finally had to go to bank to cancell my card so you would quit charging me. Total scam.
I do not remember my password, your broken website won't allow me access once I type the twisted-weird-fonted words into it, the berbal instructions sound like Charlie Brown's friggin teacher is saying them (totally unintelligible), and I am now holding for going on five friggin minutes!
WTF is the matter with you people?! do not you WANT my business?! !@#$%^&* I guess friggin not.
Screw you and have a nice friggin day.