Complaints and Reviews of Walmart Family Mobile
Ms. Karen Byrum Says Oct 31, 2013
I have tried for two months to change my T Mobile plan. I was unable to talk to live customer service person. Today 10/31/13. I finally got through she finally understood I wanted to change my plan,she did. I told her the problems I was having and that she need to let someone no and she hung up on me. I am not a happy customer. You need to put a number you can actually talk to a real person, there is not a action on your menu on #611 or on # 1-877-4409-758. I like my T-Mobile phone, but being hung up on is not good service. Thank you for your time.
Mr. Michael Davis Says Oct 11, 2013
please review my acct i had a verizon wireless cellphone and tried family mobile the first day family mobile cellphone gave me problems i took the phone back within 24 hours and ask family mobile not to port my phone number from verizon wireless the lady at Wal-mart called it in she assured me that my cell phone wouldn't port over to family mobile. my verizon wireless cell phone was ported over to family mobile and verizon wireless closed my account and i lost my 54.00 that i had just put on my verizon wireless account due to family mobile porting my cellphone number which is 251-487-8870. my cell pone 251-487-8870 was ported today 10/10/13 back to verizon and i would like to have my 54.00 dollars replaced by family mobile because you family mobile ported my number in result i lost 54.00 and would like to be refunded Michael Davis 414 Baybridge Rd. Prichard Al 36610 and i could be reached at 251 487-8870 or 251 457-8022. re account number with family mobile 913259642 pin 4646
Ms. Nigelle Says Sep 13, 2013
I reported my phone lost I just finally bought another phone. The phone service had not been in use for the month and my phone is now suspended and it's only been actively working for nearly one week.
Mr. Donald Ford Says Sep 08, 2013
My name is Donald Ford 864-517-0174 I had T-Mobile for less than 2 weeks and could not get a signal unless we were in town it would not work.I had to go outside in the hot heat and call to cancel.it would only come in here at home on the front porch.it took several calls hrs,and hrs with your people to even get my number back.After three of four days I finally got your co,to givve n=my number back,Today I received a bill for 24.47,This is ridiculious,I had the phone very little and had nothing but trouble,It blows my mind that you would send me a bill and the service was no good to me.email is firstname.lastname@example.org
Mr. Elisha Walton Says Sep 05, 2013
I cancelled my service on July 10 2013,I paid my last bill on July 15 2013.Family Mobile wants to charge me $46.61,my service was up on July 9 2013,(419)973-0328 #890621802,my contract was over at that point family mobile billed me for July to August.
Ms. Yvette Lanier Says Sep 04, 2013
I have phone service through this service and I am having problems sending text messages internationally. I paid $10 + tax on an Extra Pack Card and I still can't send messages internationally. I am very disappointed in this service; and it is very misleading to say that this service includes unlimited talk,text and web; when I can't send any text messages internationally. I paid a $10 payment for this extra pack service and it does not work. I am very upset and disappointed and feel that this phone service is a waste of time and money if I can't get what I paid for.
Ms. Angry Customer Says Sep 02, 2013
Wmart Family Mobile lowered rates a few months back but did not update existing customers plans to reflect the change. They keep billing at the previous higher rate until the customers call in themselves and request the lower rate. When I finally did call & request the lower rate, they told me since my new billing cycle started 2 days ago that I have to wait an entire month to switch to the new rate and pay another whole month at the higher rate. Their customer service was rude & nasty & unapologetic. Even the supervisor. They had a thick accent hard to understand & sounded East Indian. When I asked which country I was calling to, the supvsor told me he could not tell me due to policy. Really? There's no such policy. He was making stuff up as he went along and unwilling to offer any credit to my account for the nxt month. Totally unacceptable. Will be switching companies and not paying the rest of my bill on purpose. Bye Wmart Family Mobile! Enjoy the grave you have dug for yourself.
Ms. Maria Huffman Says Aug 31, 2013
My phone was lost, I was given the impression that this was a pay as you go service, so I was not expecting a bill. I expected that the service would just be discontinued if payment wasn't made.
Ms. mobile phone Says Aug 24, 2013
Browser does not work at all. I have tried everything.
Ms. Lisa Says Aug 20, 2013
Why I can't make phone calls? The message is 'Not register on Network'. I had this service for about a year and a half.
Mr. Motee Says Aug 17, 2013
My phone isn't making any calls my internet is not working at all and my txt are not sending. Im very unsatisfied.
Mr. SMITH Says Aug 15, 2013
I AM BEING CHARGED FOR A T MOBILE PHONE CONTRACT THAT HAS BEEN CANCELLED. I AM FILING A COMPLAINT WITH THE DISTRICT ATTORNEY
Ms. Joycelyn Says Aug 09, 2013
My speakers on my phone quit working i can't hear when it rings i have to put it on vibrate i want it to ring the sound just quit
Mr. Clay Says Aug 08, 2013
This is clay Norris I went to Walmart 3 mo's ago to change my service from AT&T to t- mobile , the tmobile rep told me they did not have service in my area and she counld not port my number over to tmobile , so I stayed with AT&T , well 3 mo's ago I got a bill from Walmart family mobiles or approximate $171.00. Was told to call customer service , but when I call customer service I'm prompted to enter my cell number and it does not reconize my number because I never had a number with tmobile , never stopped my service with T&t , never got a bill from t mobile please call me 270945511 clay.
Ms. yawn medows Says Aug 01, 2013
My name. Is yawn meadows and I was told that I could do a partial payment on Monday the 5th that my phone would not be cut off .my phone was cut off the next day. The customer services is very bad they talk to you like you're slow . And talk down to you I ask for a manager on on June 29 th at 2230 pm I was left on hold for 30min no one every came so I call when I got home and still retardy service.my number is 6783084110 I would like to talk to some one in cooperate office
Ms. bernice Says Jul 29, 2013
need to request refund of the second line that was not use the phone was a track phone with sim card it didnt work walmart took it back and i have call many time and e-mail to have the number taken off my plan pls help
Ms. kristy Says Jul 28, 2013
I get absolutely no reception. I cant make any calls, receive any calls, make or receive any texts. I am so unhappy with this service I cant believe I wasted my money on it. Its a joke!!
Mr. anthony pallatto Says Jul 26, 2013
please revise bill, account # 823558574. we had 20 days of service from 5/15/13 to 6/4/13, and we were charged for 29 days. we had no service from sat.5/25/13 to wed 5/29/13. we spoke with several representatives and they could not restore our service, this went on for 4 days. we had no choice but to purchase other phones.we were told repeatedly that the phone towers were down. please revise bill accordingly. please deduct 4 days from the bill of 85.82.when this is taken care of we will send you the appropriate amount.we have spoken with many representatives and sent several letters .
Mr. Richard Says Jul 24, 2013
my speaker phone and sounds don't work. ( alarms, speakerphone and notifications tones ) but i can hear when calling.