Gee, thanks for crippling me due to your incompetency. I understand why you have no live customer support, opting instead for useless automation. Walmart Family Mobile is uber ridiculous. After a week of talking with NINE yes NINE people who could not speak English well enough to pronounce my name properly, each and every one of those people assured me that my bill was paid, which it was not, thanks to their stupidity. The outcome? No phone for over ten days. But why should you compensate me for your mistake? The company is always right, yes? A Family Mobile experience is an absolute horror. If anyone has the courage to respond to me, I would like to speak personally with someone in a managerial position who has a clue about their business. I will leave you with this comment:Your customer service is obscene, your outsourcing reps from god-knows-where are liars and possibly thieves. Shame on you. ;.