I haven't been able to get on the my family mobile site to view my activity for weeks now. When will this site problem be resolved? It let's me log in, but says information unavailable.
Gee, thanks for crippling me due to your incompetency. I understand why you have no live customer support, opting instead for useless automation. Walmart Family Mobile is uber ridiculous. After a week of talking with NINE yes NINE people who could not speak English well enough to pronounce my name properly, each and every one of those people assured me that my bill was paid, which it was not, thanks to their stupidity. The outcome? No phone for over ten days. But why should you compensate me for your mistake? The company is always right, yes? A Family Mobile experience is an absolute horror. If anyone has the courage to respond to me, I would like to speak personally with someone in a managerial position who has a clue about their business. I will leave you with this comment:Your customer service is obscene, your outsourcing reps from god-knows-where are liars and possibly thieves. Shame on you. ;.
I just paid my phone bill and my Internet is acting stupid.
I'm tired of dealing with the sane people for almost a wear.
I was charged $0. 22 extra after I paid my bill in full from Family Mobile. Customers are always right even if they are wrong. I thought the object of being in business was to try to make the customers happy or keep loyal paying customers. In the world today these business will kiss up to non paying customers and loyal paying customers can go straight to hell as for as they are concern. I was told I am free to go other places its my choice. The business care about the one that do not pay their bills. I am not mad at you Thank you Family Mobile for telling me where to go.
I got a family mobile phone at 34. 95 amonth. But was told to pay 41. 09 amonth. Why.
The Alcatel One Touch Evolve is the worst phone I have every had, I bought this phone at Walmart 2-22-14 and i have been having problem every sent the people in Walmart try to help me, but could not so i call 18774409788 this they gave me and know help. So I am closing my account as soon as i can get a ride to my Walmart store. A bad experience with this phone, I tell all my friend do not buy this phone.
I am not getting internet I called three times telling it fixed, but not same problem since two days ago.
For two months i have been waiting for a code to return my Alcatel cellphone, because it will no longer charge although its under warranty, and i had to down grade, because i could not afford to purchase the same kind.