Walmart Family Mobile Customer Service Phone Number

+1-800-925-6278

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Walmart Family Mobile

Walmart Family Mobile is a cell phone service offered by the worldwide chain of shopping Malls (Walmart) via the T Mobile cellular network. The company operates large discount department stores across the world with the partnership of local companies. Walmart is third largest corporation in the world in Fortune Global 500 list. The company provides the employment to more than two million people. Founded in 1962, is family owned odd dealer in the world. Walton family managed the whole valuable company and has 48% share in it. The corporate head office is located in Bentonville, Arkansas, United States. The company has more than 8,500 stores nearly in 15 nations having 55 names.

Walmart Family Mobile Brands


Walmart offers wide range of mobile brands including T-Mobile, Walmart Family Mobile, Sparq, Nokia, LG, Alcatel and Samsung. The company offers mobile phone that ranges from minimum $10 to maximum $750. Walmart mobile phones includes Walmart Family Mobile Galaxy S III, Alcatel, Samsung Galaxy S738 C, Nokia Lumia 635, Samsung T199, LG Optimus L90 and Concord Smartphone.

Walmart Company Profile


Walmart is one of the largest retail corporation located in the United States. The company is publicly traded listed on New York Stock Exchange and has annual revenue of more than $480 billion according to the year2013. The corporation provides services through various warehouse stores and discount department stores. Walmart was established in the year 1962 and has corporate head office in Bentonville, Arkansas, United States. The company has more than 12,000 stores, approximately 50 brand names in nearly 25 countries. Walmart operates various divisions including Walmart International, Walmart Express Vudu, Entertainment, Sam’s Club, Walmart Globe ecommerce and Walmart Stores. The company offers services included footwear, apparel, hyper market, cash, discount stores, supermarket and e-commerce. The postal and official address, email address and phone number (helpline) of Walmart Family Mobile Service Center and Walmart Family Mobile customer service number is given below. The helpline of Walmart Family Mobile customer service number may or may not be toll free.


Walmart Family Mobile Phone Number Customer Service
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Walmart Family Mobile Customer Service Number Complaints and Reviews

Customer care male
Mr. Richard SaysJul 24, 2013

my speaker phone and sounds do not work. ( alarms, speakerphone and notifications tones ), but i can hear when calling.

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Customer care male
Mr. anthony pallatto SaysJul 26, 2013

please revise bill, account # 823558574. we had 20 days of service from 5/15/13 to 6/4/13, and we were charged for 29 days. we had no service from sat.5/25/13 to wed 5/29/13. we spoke with several representatives and they could not restore our service, this went on for four days. we had no choice, but to purchase other phones.we were told repeatedly that the phone towers were down. please revise bill accordingly. please deduct four days from the bill of 85.82.when this is taken care of we will send you the appropriate amount.we have spoken with many representatives and sent several letters .

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Customer care female
Ms. kristy SaysJul 28, 2013

I get absolutely no reception. I cant make any calls, receive any calls, make or receive any texts. I am so unhappy with this service I cant believe I wasted my money on it. Its a joke

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Customer care female
Ms. bernice SaysJul 29, 2013

need to request refund of the second line that was not use the phone was a track phone with SIM card it did not work walmart took it back and i have call many time and e-mail to have the number taken off my plan please help

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Customer care female
Ms. yawn medows SaysAug 01, 2013

My name. Is yawn meadows and I was told that I could do a partial payment on Monday the 5th that my phone would not be cut off .my phone was cut off the next day. The customer services is very bad they talk to you like you're slow . And talk down to you I ask for a manager on on June 29 th at 2230 pm I was left on hold for 30min no one every came so I call when I got home and still retardy service.my number is 6783084110 I would like to talk to some one in cooperate office

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Customer care male
Mr. Clay SaysAug 08, 2013

This is clay Norris I went to Walmart three mo's ago to change my service from AT&T to t- mobile, the tmobile rep told me they did not have service in my area and she counld not port my number over to tmobile, so I stayed with AT&T, well three mo's ago I got a bill from Walmart family mobiles or approximate $171.00. Was told to call customer service, but when I call customer service I am prompted to enter my cell number and it does not reconize my number because I never had a number with tmobile, never stopped my service with T&t, never got a bill from t mobile please call me 270945511 clay.

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Customer care female
Ms. Joycelyn SaysAug 09, 2013

My speakers on my phone quit working i can not hear when it rings i have to put it on vibrate i want it to ring the sound just quit

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Customer care male
Mr. SMITH SaysAug 15, 2013

I AM BEING CHARGED FOR A T MOBILE PHONE CONTRACT THAT HAS BEEN CANCELLED. I AM FILING A COMPLAINT WITH THE DISTRICT ATTORNEY

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Customer care male
Mr. Motee SaysAug 17, 2013

My phone is not making any calls my internet is not working at all and my txt are not sending. I am very unsatisfied.

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Customer care female
Ms. Lisa SaysAug 20, 2013

Why I can not make phone calls? The message is 'Not register on Network'. I had this service for about a year and a half.

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Customer care female
Ms. mobile phone SaysAug 24, 2013

Browser does not work at all. I have tried everything.

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Customer care female
Ms. Maria Huffman SaysAug 31, 2013

My phone was lost, I was given the impression that this was a pay as you go service, so I was not expecting a bill. I expected that the service would just be discontinued if payment wasn't made.

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Customer care female
Ms. Angry Customer SaysSep 02, 2013

Wmart Family Mobile lowered rates a few months back, but did not update existing customers plans to reflect the change. They keep billing at the previous higher rate until the customers call in themselves and request the lower rate. When I finally did call and request the lower rate, they told me since my new billing cycle started two days ago that I have to wait an entire month to switch to the new rate and pay another whole month at the higher rate. Their customer service was rude and nasty and unapologetic. Even the supervisor. They had a thick accent hard to understand and sounded East Indian. When I asked which country I was calling to, the supvsor told me he could not tell me due to policy. Really? There's no such policy. He was making stuff up as he went along and unwilling to offer any credit to my account for the nxt month. Totally unacceptable. Will be switching companies and not paying the rest of my bill on purpose. Bye Wmart Family Mobile! Enjoy the grave you have dug for yourself.

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Customer care female
Ms. Yvette Lanier SaysSep 04, 2013

I have phone service through this service and I am having problems sending text messages internationally. I paid $10 + tax on an Extra Pack Card and I still can not send messages internationally. I am very disappointed in this service; and it is very misleading to say that this service includes unlimited talk,text and web; when I can not send any text messages internationally. I paid a $10 payment for this extra pack service and it does not work. I am very upset and disappointed and feel that this phone service is a waste of time and money if I can not get what I paid for.

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Customer care male
Mr. Elisha Walton SaysSep 05, 2013

I cancelled my service on July ten 2013,I paid my last bill on July 15 2013.Family Mobile wants to charge me $46.61,my service was up on July nine 2013,(419)973-0328 #890621802,my contract was over at that point family mobile billed me for July to August.

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Customer care male
Mr. Donald Ford SaysSep 08, 2013

My name is Donald Ford 864-517-0174 I had T-Mobile for less than two weeks and could not get a signal unless we were in town it would not work.I had to go outside in the hot heat and call to cancel.it would only come in here at home on the front porch.it took several calls hrs,and hrs with your people to even get my number back.After three of four days I finally got your co,to givve n=my number back,Today I received a bill for 24.47,This is ridiculious,I had the phone very little and had nothing, but trouble,It blows my mind that you would send me a bill and the service was no good to me.email is fdonald69@yahoo.com

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Customer care female
Ms. Nigelle SaysSep 13, 2013

I reported my phone lost I just finally bought another phone. The phone service had not been in use for the month and my phone is now suspended and it's only been actively working for nearly one week.

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Customer care male
Mr. Michael Davis SaysOct 11, 2013

please review my acct i had a verizon wireless cellphone and tried family mobile the first day family mobile cellphone gave me problems i took the phone back within 24 hours and ask family mobile numbert to port my phone number from verizon wireless the lady at Wal-mart called it in she assured me that my cell phone wouldn't port over to family mobile. my verizon wireless cell phone was ported over to family mobile and verizon wireless closed my account and i lost my 54.00 that i had just put on my verizon wireless account due to family mobile porting my cellphone number which is 251-487-8870. my cell pone 251-487-8870 was ported today 10/10/13 back to verizon and i would like to have my 54.00 dollars replaced by family mobile because you family mobile ported my number in result i lost 54.00 and would like to be refunded Michael Davis 414 Baybridge Rd. Prichard Al 36610 and i could be reached at 251 487-8870 or 251 457-8022. re account number with family mobile 913259642 pin 4646

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Customer care female
Ms. Karen Byrum SaysOct 31, 2013

I have tried for two months to change my T Mobile plan. I was unable to talk to live customer service person. Today 10/31/13. I finally got through she finally understood I wanted to change my plan,she did. I told her the problems I was having and that she need to let someone no and she hung up on me. I am not a happy customer. You need to put a number you can actually talk to a real person, there is not a action on your menu on #611 or on # 1-877-4409-758. I like my T-Mobile phone, but being hung up on is not good service. Thank you for your time.

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Customer care male
Mr. Dois Wayne Cordell SaysSep 25, 2014

The wal-mart associate cancelled my family mobile while i waited for an hour or better and now i am being billed from family mobile for services. I returned the phone before the grace period for returns ran out and had to purchase a new phone.

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Customer care female
Ms. Tishawn SaysOct 23, 2014

For two months i have been waiting for a code to return my Alcatel cellphone, because it will no longer charge although its under warranty, and i had to down grade, because i could not afford to purchase the same kind.

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Customer care male
Mr. Donald SaysDec 06, 2014

I am not getting internet I called three times telling it fixed, but not same problem since two days ago.

thanks

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Customer care female
Ms. Rosa SaysDec 09, 2014

The Alcatel One Touch Evolve is the worst phone I have every had, I bought this phone at Walmart 2-22-14 and i have been having problem every sent the people in Walmart try to help me, but could not so i call 18774409788 this they gave me and know help. So I am closing my account as soon as i can get a ride to my Walmart store. A bad experience with this phone, I tell all my friend do not buy this phone.

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