Vodafone Italy Customer Service Phone Number

Phone Number of Vodafone Italy is +39 3482002323, 800011810 .
Vodafone Italy is a privately owned mobile communication company that was established in 1995 under the name of Omnitel Pronto-Italia. The company changed its name to Vodafone Italia in the year 2003. Vodafone Italy is headquartered in Amsterdam, Netherlands.

Connect To Vodafone Italy

Customers, particularly form Italy are recommended to follow the hassle free path to make official contact with the authority, capable to serve legitimate information regarding exclusive services and amenities. The enterprise is taking pride to resolve the queries of customers and prescribes to reach out for assistance through the following given numbers:
Customer Service Number of Vodafone Italy
Phone Number: +39 349 2000 190,190(In Italy From Mobile)
Additional Contact Number for Additional Information
Phone Number: +39 3482002323
Contact number for General Support
Phone Number: 800011810

Vodafone works in the area of telecommunication and offers services such as mobile telephony, mobile Internet, prepaid services, SMS service, voice mail service with the use of latest technologies GSM, UMTS, HSDPA, HSUPA. Vodafone Italy is one of the largest providers of telecommunications services in Italy. The company serves more than 29 million mobile and 2.5 million fixed network subscribers.

Vodafone Italy operates as a subsidiary of Vodafone Group which is the world's leading telecommunications services company. The group together with its subsidiaries operates in over 21 counties around the world line India, Spain, New Zealand, Ireland, United Kingdom, Egypt, Greece, Australia, Turkey, Germany, Romania, Netherlands, Ghana etc.

Precise Role of Vodafone Italy

Vodafone Italy is the prestigious telecom enterprise, devoted to embark activities to furnish a platform of connectivity. Vodafone Italy is premier in rendering uninterpreted cellular network and internet amenities to enable customers to stay connected with outside world. The enterprise in energetic in providing specific perks of classified amenities at convenient cost. However, the undertaking is committed to please customers with authentic services such as:
  • High Speed Internet
  • Broadband Plans
  • Low Call Tariff
  • Cellular Network

Features of Vodafone Italy

Vodafone Italy is authorizing customers to pay telecom expanses online and recharge devises in quick time frame. Vodafone Italy is committed to serve an atmosphere of connectivity up 4G. The customers are bound by nothing to annex legitimate perks of precise services, recommended to stay linked beyond the boundaries.

Vodafone Italy Address

The address of Vodafone Italy is Vodafone Omnitel B.V., Via Lorenteggio nr. 240, 20147 Milan, Italy.

Vodafone Italy Website

The Website of Vodafone Italy is www.vodafone.it.

Vodafone Italy Customer Support Service Phone Number

The customer support phone number of Vodafone Italy is +39 3482002323, 800011810 (Click phone number to call).

The postal and official address, email address and phone number (helpline) of Vodafone Italy Service Center and Vodafone Italy customer service phone number is given below. The helpline of Vodafone Italy customer service phone number may or may not be toll free.
Vodafone Italy Phone Number Customer Service

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Vodafone Italy Source of Knowledge


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Vodafone Italy Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Melissa CallsNov 24, 2016

Mr. Melissa On Phone To Vodafone Italy Service
Vodafone bolzano italy is not good. I bought wifi router and they tell me a technician will come out shortly to install it. I wait two weeks, and no word from the store, so i go into the store and ask what is going on. They tell me i must wait 20 days from purchase. So i wait till day 20, and still no word. Then on day 29 after purhase, i go to store and they tell me my plan was cancelled so i must wait 20 more days. I still have yet to get it installed and i bought it 2. five months ago. That is really bad customer service. Please do not use vodfone bolzano.

Vodafone Italy Customer Service Care Phone Number 297888
Mr. Kwangrae Kim CallsNov 14, 2016

Mr. Kwangrae Kim On Phone To Vodafone Italy Service
Hello We are travelliers currently bought Vodafone SIM card in Genoa, Italy. We are in Germany now and our 4g internet is not working. The clerk told us and the leaflet indicates that the plan we bought will let us use our data internationally. We HD no problem in switzerland with data before we came to Germany. Please help us solve this problem. Below is our phone number, both bought on the same day. +39 340 146 7318
??+39 340 146 9711??

Thank you :).

Vodafone Italy Phone Number Customer Care Service
Customer care male
Mr. Jean Marc Deshouillers-delmer CallsNov 10, 2016

Madam, Sir,

I bought a week wifi-connection with Vodafone Italy on November 5th, giving my e-mail address (jm. Deshouillers@free. Fr), but could never get a connection. I notice that the credit card I gave for this deal has been debited by 14. 90 euros. I am at your disposal for any further information, but you will easily understand that the quickest the refund, the best for both of us. Sincerely yours


Customer care female
Ms. Cynthia CallsNov 03, 2016

Ms. Cynthia On Phone To Vodafone Italy Service
Good day

I contacted Vodafone a week ago about ADSL line and was told in a weeks time will get activated. Today a week later i got a call from one of the agents whom i told i am need to speak in English and she said i should therefore call the 190 number for activation. I called and then was informed that my application was cancelled so i have to wait for 48 hours so that the process starts again because i could not speak in Italian when they called me. The gentleman i spoke to said he cannot explain to me anything as the option is either i just wait 48 hours or then cancel. I have highlighted that this means i will be waiting for an extra week as i was expecting activation today.

Vodafone Italy Customer Service Care Phone Number 292743
Mr. Arie Goldfeld CallsOct 20, 2016

Mr. Arie Goldfeld On Phone To Vodafone Italy Service

my three Gb data SIM card I purchased on Oct 14 in Rome for 35 euro has stopped working. I have used less than 10% of the data limit. I keep getting text messages with warning that one euro credit is insufficient. Yesterday I posted a complaint, but got no answer. I need the data access to navigate in Campania. Please help me to resolve this issue, this is *urgent*. Thanks.

Vodafone Italy Phone Number Customer Care Service
Customer care male
Mr. Arie Goldfeld CallsOct 19, 2016

Mr. Arie Goldfeld On Phone To Vodafone Italy Service

on Oct 14 in Rome I purchased a SIM card (PUK 14685327) with three Gb of data. Today it stopped working, and I keep getting text messages: "Il tuo credito di one euro, non e non e' sufficiente. Per ricaricare chiama il 42010. " My data usage since the moment of purchase is only 214 Mb. Please help me to resolve the problem. It is urgent as I need to navigate. Thank you.

Vodafone Italy Phone Number Customer Care Service
Customer care female
Ms. Simran Ahluwalia CallsOct 11, 2016

Ms. Simran Ahluwalia On Phone To Vodafone Italy Service
I bought a portable WiFi last week in Italy and a SIM card for cellular just because it gave me additional GB on the portable WiFi. I have the Giga Start plan which is 10€ for five GB if I'm a Vodafone client. Now when I try to use the internet, it says I have used up all my gigs, wheb it shows that I have only used 2. 5gb. I have tried to call the helpline numbers, but they are all pre-recorded in Italian and I do not understand the language. Nor is there an option to switch languages or even speak to an actual person.

Customer care male
Mr. John Albert Kirindage CallsOct 02, 2016

Mr. John Albert Kirindage On Phone To Vodafone Italy Service
Dear Sir/Madam,
I am a disabled person. Not understand much Italian. I do not use a Credit Card. Always pay at the Post Office on Bill received by Post. Your Bill sent by an e-mail on 29 September 2016. I am not able to pay on line. Please send a Bill by Post for payment, if time is insufficient for date of expiary as 11 October, 2016 please give an extended date:
Client Code one 13504931
Billing Address: 42 Via Delle Fonti, 40128 Bologna
Invoice No:AG 14740752
Owned By: John Albert Kirindage
Billing Period From 22/7/016 To 15/9/2016
Date of Issue: 21 September 2016
Amount 60, 00 Euro.

Customer care female
Ms. Barbara CallsOct 01, 2016

Ms. Barbara On Phone To Vodafone Italy Service
I have been sold a phone and SIM from a Vodafone storebin Italy. I was told the number would be texted to me which it has not. I am now in Florence and have been told by another Vodafone store that the SIM is useless and the store in Rome has a history of doing this. I was also told they can not activate it on account of the Rome store being a franchise. I cannot believe Vodafone allows this to happen under their name. Can you help please.

Customer care male
Mr. Ennio Torresan CallsSep 24, 2016

One of my mobiles has suddenly run out of funds. I received a call at 3am from Vodafone Italy and within five minutes a text advising that I paid six Euro to connect to smart passport which I do not want. I tried to send a text in reply only to be told there were insufficient funds. Before leaving Italy, there was a credit of over 40 Euro and an additional recharge of 20 Euro on 22/07/2016. The phone number with the problem is 3485405800 (Sim Number 8939103530010085770). My other Italian mobile number is 3451382424. Please advise via email, as I am unable to log in to the Vodafone IT website. (user name VICKYENNIO)
E Torresan.

Customer care male
Mr. Trevor Kissane CallsSep 22, 2016

Mr. Trevor Kissane On Phone To Vodafone Italy Service
Hi I have purchased a Vodafone SIM from Vodafone Matera, was told that it would be activated next day, has not avicatedyet two days since purchase, I am now in another part of Italy cannot return to point of purchase how do I get this phone activated?
Phone number3489218571
Sim 8939104170014908674
Name Trevor Kissane

Contact tmkissane@gmail.com
Thanks Trevor.

Customer care female
Ms. Maryam CallsSep 13, 2016

Ms. Maryam On Phone To Vodafone Italy Service
Hello. I just bought the holiday package. As instructed I switched my phone off for an hour. Turned it back on and put the four digit pin. I switched off my mobile data till I received the message in English regarding my package. I turned the data back on, but it's still not working. I've been trying to contact helpline, but it's all in English. Please help me as I am a tourist and I need the Internet as emergency.

Customer care female
Ms. Olivia CallsAug 29, 2016

Ms. Olivia On Phone To Vodafone Italy Service
You guys have locked my number to a pin I did not assign when my phone died and I turned it back on after charging. I am assuming this is the pin that was given to me upon purchase of this Italian SIM card which I did not keep as I thought my pin I assigned to it would be the end of it. The phone number to contact Vodaphone in Italy is extremely unhelpful. Now my phone is PUK locked and I have no idea what that means so I have a phone I cannot use and need someone to contact me ASAP to fix this. I'm on the other side of the world with no phone. Thanks.

Customer care male
Mr. Ashkan Baghai CallsAug 28, 2016

Mr. Ashkan Baghai On Phone To Vodafone Italy Service

I signed up for the Vodafone offer below and I have received a message that my data only, unlocked SIM card does not have any additional data. This is despite that I have hardly used it. Please correct this mistake on your end. My client code is 1. 42219590. The assigned number for this SIM card is 3409731862. I look forward to your response,
Ash Baghai.

Vodafone Italy Customer Service Care Phone Number 282896
Mr. Roger Simister CallsAug 25, 2016

Mr. Roger Simister On Phone To Vodafone Italy Service
On the 12/8 we arrived in Rome for the start of a six week holiday. I purchased the number 348534038 costing about E $35
And was assured the SIM would work in Italy, France and Spain. To date I have not been able to use it. Today in Nice I asked at several mobile stores, but they did not understand Italian to see what the text message said. Il tuo credito sta terminando, verificalo al 414. Senza credito non puoi usare la tua offerta. Se non puoi ricaricare subito chiama il 42010 o il +393482002010

This problem has cost me a lot of time and energy and inconvenience to correct with no luck

Please advise how I can be refunded for the error

regards Roger

Owner / Tour Guide
Arrow Tours and Shuttles

http://www. Arrowtours. Co. Nz
Email : roger@arrowtours. Co. Nz.

Vodafone Italy Phone Number Customer Care Service
Customer care female
Ms. Eleni Papandreou CallsAug 23, 2016

Ms. Eleni Papandreou On Phone To Vodafone Italy Service
I have a Vodafone chiavetta
The SIM I bought on one July is 3475028283
On 14 July the 5GB finished
I bought a new SIM at Siena Vodafone shop (G. Garibaldi, 6) number is 3496816324
They said that the old SIM was not usable anymore
I did not use the chiavetta since 23 July
Now I need to use it again, but I put ten Euro to 3475028283
I forgot that in the Siena shop we threw this SIM to the garbage
I called 190
He saw that I put the money to the old SIM
I asked to transfer it to the new, but he said it is not possible
I am angry if I lose ten Euro due to the wrong information I got in the Siena shop
I am asking to transfer my ten Euro from 3475028283 to the 3496816324 which is the ONLY internet SIM I have right now
I want to cancel the 3475028283 SIM because I do NOT have it anymore and I do not want it to be used by anyone else
I also have a mobile 342 0477593. If you do not help me save my ten Euro, I will consider changing both to another company.

Customer care male
Mr. Shanesh CallsAug 04, 2016

Mr. Shanesh On Phone To Vodafone Italy Service
I bought an iPhone 6plus from a branch of yours in italy and the display of it issent working and when i showed the phone for them they took the phone to claim warranty and they told they will hand over the phone in ten days and now they are saying that they cant repair this phone what is this are you doing this because i have already paid the total amount that i have to pay you
I really trusted you and this was my first and is this how you help people .

Customer care female
Ms. Catherine Hill CallsAug 02, 2016

Ms. Catherine Hill On Phone To Vodafone Italy Service
Non riesco spegnere il smart passport. Non uso questo telefonno tranne per ricevere delle telefonate. Ogni volta che mando un sms, scatta il three euro al giorno per avere il smart passport. Non mi serve, e sono costretto a non usare il telefono quiei poche occasione che mi serve. Quando rientro in Italia lo utilizzo ma non al'ester. Per cortesia mi dica come lo posso disattivare il smart passport.

Vodafone Italy Customer Service Care Phone Number 275054
Ms. Catherine Dorrance CallsJul 10, 2016

Ms. Catherine Dorrance On Phone To Vodafone Italy Service
I purchased a 3G data and 300 minute plan in Rome June 22, 2016 with number 3499770569. Ii was told it would cost $30, but then the assistant said he would give me a discount to $25 and was told it would be activated by 11am on June 23. I was able to use the phone to call, but not once could I use the data. I also turned off all my data when I was not trying to get online. When I went to a vodaphone store I was told I used all my data yet not once was I able to get online. I was very disgusted in this service. When I go to Australia I always use vodaphone without any problem, but in Itsly it was a different story. I will never again buy a useless SIM card and service from vodaphone. I feel I wasted my $25 on no data I should have gone with Tim and will
Next time as the service with vodaphone was useless.

Vodafone Italy Phone Number Customer Care Service
Customer care male
Mr. Anthony William CallsJun 26, 2016

Mr. Anthony William On Phone To Vodafone Italy Service
I need your help to find out my Vodafone number. I somehow cant find my own number and without any credit inside i cant make a call nor SMS. So that the situation. I am planning to travellingin the next two days to europe so if i you can help me i can still use my voda number. My barcode number is 8939103890017323107
If you need further info please call me in +6282112077610

Wait for your help.

Customer care male
Mr. Pete Trimble CallsJun 25, 2016

Hoping you can help I purchased a pre-paid promotion with Vodafone Italy ?+39 342 0994459?. I have tried calling numbers provided, but can understand italian so unable to work through menus
I have been to a number of Vodafone stores, but no one really seems to understand me/what they are doing. While I apparently have a international promotion, all calls seem to be charged against standard credit so I keep running out. But then in the store they tell me to renew the international promotion. I also seem to have two data plans instead of a 6G I was promised with the international promotion (300mins to Australia and italy, 3G + 3G additiinal data. Can you help?

Kind regards
Pete Trimble

Sent from mobile device and often please forgive grammatical errors.

Vodafone Italy Phone Number Customer Care Service
Customer care male
Mr. Jason Graham CallsJun 25, 2016

Hello. I purchased a prepaid SIM yesterday in Italy. I only use it for data. I do not think I have a phone number. The phone was working all day with no problems. I turned my phone off to save the battery because I needed to save some battery to operate my GPS after I left the restaurant since I am new to Italy. When I turned the phone back on, the SIM card was locked. The customer service lady never told me about a SIM card lock. I was stuck at the restaurant with no way to get home because I didn't have my GPS. I still cannot get into my phone. Please let me know what this SIM card lock code is. I only have one more attempt it says. My SIM card serial number is: 89391 04170 00926 0305

I have tried to go to Vodafone Italy, but it's all in Italian and I do not speak italian. Please email me this code.

Customer care male
Mr. Jhulius Aparecio CallsJun 16, 2016

Mr. Jhulius Aparecio On Phone To Vodafone Italy Service
I was buy a Vodafone simcard number 3470552095 and serial number 8939104310004788674, with 300 minutes call and 2gb data internet, after few calls and using data. Around five hours the SIM card is out of service. And i do not know the reason. Is it possible to activate my Vodafone simcard? So that i can use my remaining Data and call, ? I hope please to activate my Vodafone SIM. Thanks.

Customer care male
Mr. Amit Bhatt CallsJun 03, 2016

Mr. Amit Bhatt On Phone To Vodafone Italy Service
Good day, My number is 3457088554 and after using my package for almost a month, I recharged the phone with ten euro in Sicily and today in Florence my phone didn't work. I went to a Vodafone store and the a lady helped me to fix my account through customer care and got the balance of euro three with 300 free minutes to India and 2gb internet. But after a call and some internet the phone stopped working again. I went back, but the store was closed. I work on cruise ship and its difficult for me to be out in port everyday. I do not speck Italian and can not contact the customer care through phone. Can you kindly help me to fix my account so I can use my phone tomorrow in Rome. Thank you.

Vodafone Italy Customer Service Care Phone Number 266644
Mr. Dr Srihari Dutta CallsMay 27, 2016

Mr. Dr Srihari Dutta On Phone To Vodafone Italy Service
i purchased a vodaphone sim on 15t may night 22. 00 hrs from t3 internataion airport)leonardo da vinci) counter of rome from the counter of exactta group. e mail info. roma@exacttagroup. com. other adress is cs@exactta. comitaly ph no-800-789776. sim card no 8989104240003376744. this sim card was purchased with 75 euro for one week with 5gb data. but this sim card was never activataed till end of my stay upto 20th of may. ispoke to vodaphone store of roma termini and they told it is not yet activataed. till 20th evening it was not activataed. i wrote to the agency but no response. i tried to spoke to the agency but i could not. kindly look into it. it is acase of fraud and cheating and vodaphone name is becoming bad.

Vodafone Italy Phone Number Customer Care Service
Customer care male
Mr. Dr Srihari Dutta CallsMay 20, 2016

Mr. Dr Srihari Dutta On Phone To Vodafone Italy Service
I am dr. srihari dutta, traveled from kathmandu on 15. 05. 2016 purchased a vodaphone sim from the rome t3 airport on 15. 05. 2016 with number 8939104240003376744 sim trio 4g from the excatta group. italy number 800789776. i purchased it with 75 euro with the one week validity. i was told it will be activated with an hr ie by 23. 00 hr of 15th may 2016. but this was not activated. i visited rome roma termini traian stataion vodaphone store and they refused to help me in any way, they told that this number is not activvated. to day is my last day of stay in rome. i could not use this sim. what to do? i spent 75 euro but my purpose was not solved. contact details of the vender is : info. roma@exacttaggroup. com web site : www. exactta. com.

Customer care female
Ms. Reshma CallsApr 16, 2016

Ms. Reshma On Phone To Vodafone Italy Service
Hello Sir/Madam,

This is Reshma Soman EA to Mr. Subhash Goel, of Goel Ganga Developments, Pune, India

We have a International Pre-paid Calling Card of Vodafone and wanted to trace the call records for the same. The number printed on the card is 8939103680027125018 and it was purchased from CATANZARO city, Italy. Could you please let us know whats the procedure for the same. Also attaching the scan copy of the calling card for your reference. Awaiting your reply,

?Thank You?


Ms. Reshma Soman

Goel Ganga Developments.

Vodafone Italy Customer Service Care Phone Number 260958
Mr. Majid Shabpar CallsApr 07, 2016

Mr. Majid Shabpar On Phone To Vodafone Italy Service
Dear Sir or Madam, Re:Samsung Galaxy Tab four I bought the above device early in October in Piza main shopping centre, Italy, from Omnitop )a Vodafone shop). When I paid for the device, the shop failed to provide me with the VAT duty free form for me to claim the 22% vat paid on the item. I complaint to the shop assistant, she was neither prepared to reimburse the money, nor was able to do anything about it. However dissatisfaction with the item is that I discovered in the UK on my return that the device that I have been supplied with is an old version of Galaxy Tab 4. I can not help feeling that I was taken for a ride by your staff at the shop, getting rid of the old stock, recognizing that I was not a local person. I have already raised my complaint with Samsung Customer Services. They asked me to take up the matter with Vodafone Customer Services. M. Shabpar, Thur., seven April 2016.

Vodafone Italy Customer Service Care Phone Number 259113
Mr. Jiun Dien Lim CallsMar 22, 2016

Mr. Jiun Dien Lim On Phone To Vodafone Italy Service
I do not have a phone to call customers service. I am from Malaysia, just registered Vodafone with number 3426660437. I lost my PIN number. I need it urgently, what can I do now? My Sim number is 8939104250004866577. My name : Jiun Dien Lim
Passport number : A30994538
Date of Birth : 28 Sep 1964

Please reset my Pin and email to

Many thanks.

Vodafone Italy Customer Service Care Phone Number 256127
Ms. Astha Dhanda CallsFeb 29, 2016

Ms. Astha Dhanda On Phone To Vodafone Italy Service
I recharged my phone with ten and five euros, but my balance is showing to be negative. I do not speak Italian and want to speak with Vodafone customer care in english. I had gone to the store near my house and they said that customer care will call me in english in an hour, but they didn't. Please solve my problem as I am not being able to use my 4g at all.

Vodafone Italy Customer Service Care Phone Number 251143
Ms. Eustachia Mariconda Suvari CallsJan 13, 2016

Ms. Eustachia Mariconda Suvari On Phone To Vodafone Italy Service
Per favore vorrei sapere come devo fare per attivare questi due telefoni mentre mi trovo in ingliterra. 00393460866189 che e di mio padre il signore Nicola Mariconda
00393476450523 che e mio Eustachia Mariconda entrambi di Serino Avellino. Vi sarei molto grata per una vostra risposta, aspettiamo telefonate dal italia e non arrivano e non possiamo farle. GRAZIE.

Vodafone Italy Customer Service Care Phone Number 249788
Mr. Ayush Gupta CallsDec 31, 2015

Mr. Ayush Gupta On Phone To Vodafone Italy Service
URGENT PLEASE HELPA Vodafone SIM was bought from Vodafone store in Roma termini station in Rome under the name of Akshat Jain. It was for international calling throughout the world. The SIM was working fine in Italy, but not working in Interlaken, Switzerland. The number Purchased is 393457957933. It was purchased for 30 euros. It provides 300mins, 300 messages and 2GB data. Less than 20 minutes calling and very low data has been used, still on calling it shows the message 'Your credit is running out. If you cannot reload immediately call 42010 or 393482002010. The guy who answers this number Speaks Italian, whereas we can understand only English. Please do something ASAP as we are not able to contact our family members in India, AND WE URGENTLY NEED TO CONTACT THEM.

Vodafone Italy Customer Service Care Phone Number 247088
Mr. Vincent Heng CallsDec 07, 2015

Hi Vodafone Italy I purchased a SIM card for ten day use for data connection only when travelling in Europe (Italy, Switzerland, France, london). Paid €80 for 10day use at €6 per day €20 (one charge). Was told before purchase tt I will have one GB of data outside Italy. But I can not connect / use data since in Switzerland and France. Please help as I had need for data with this paid service. Please correspond with me on my email vjmg2778@gmail.com for assistance. Urgently need yr help. Regards VINCENT Heng.

Vodafone Italy Customer Service Care Phone Number 243341
Mr. Mouzannar Claude CallsOct 30, 2015

Mr. Mouzannar Claude On Phone To Vodafone Italy Service
I bought two recharge lines for a mall next to the airport in Rome internet prepaid card for 30€ each, from a Vodafone shop in the mall it says that we have internet 20gb for 20€ and 10€ for card and activation, and now 20gb after 48 hours are finish I am sure your shop stole me and gave internet maximum 1gb, but to take 60€ from your shop for two cards and after 48 hours empty the 20gb I think it's just a thief, just want you to know how you steel your customers.

Vodafone Italy Customer Service Care Phone Number 240755
Mr. Eugene Bachinski CallsOct 04, 2015

I have two questions. First, I have Vodafone Italy SIM number 344-135-0076, which I use in an LG 4G cellphone for a month or more each year in Italy. Is it possible to top off my account online from the United States? Please explain the procedure. Second, I will be in Italy and France again this November and December. Is it possible to use my Vodafone SIM on the SFR network in France without complication? If not, please explain what I must do to use my Vodafone Italy account in France. Thank you.

Customer care male
Mr. Toon De Wit + Veronica Tescione CallsSep 28, 2015

Mr. Toon De Wit + Veronica Tescione On Phone To Vodafone Italy Service
Maranola di Formia (LT), 28 September 2015Dear Sirs, In Italy we are clients of Vodafone Internet since June 2010. As we live / are staying only for ca five or six months in Italy we don’t use our full abonnement. For the rest of the year (6 or seven months) we live in the Netherlands. Moreover in Italy we have also Vodafone-mobil. In the Netherlands we have also a Vodafone Internet –connection (ALL-in-ONE = TV phone Internet). So, we are paying double to Vodafone. Now we are trying to reduce out Internet-costs and we are searching for a better solution. The most simple solution could be to pass to another Internet-provider who is taking in consideration our situation. Our demand is to reconsider the contract that we have with Vodafone. Please let us know if there is a better solution. With kind regards, Toon de Wit Veronica Tescionempobil number 0039 3490864324.

Vodafone Italy Customer Service Care Phone Number 232177
Ms. Johnine Avery CallsJul 11, 2015

Ms. Johnine Avery On Phone To Vodafone Italy Service
I had 3. 75 in my Vodafone 346 7966157 I put in five euro and tried to activate the 500 in. Offer. It was impossible as all they talked about was the summer offer. I do not know what that is. So, no phone. I then entered electronically at a bar, five euro and ten euro equaling 15 euro + the previous five euro + the initial 3. 75. I received a message that they had received the euro and now I could use the 250 minute offer. So I thought all was well. I live in a zone completely ignored by Vodafone. There is not a single Vodafone in this area. In spite of having 23. 75 euro in my phone it is not usable and I am blocked from calling. I do not know how to do textiing. I receive text, but do not text.

Customer care male
Mr. Vittorio Delceppo CallsApr 09, 2015

Mr. Vittorio Delceppo On Phone To Vodafone Italy Service
Good morning, I am afraid I don’t speak or write fluent Italian so I am writing in English. I will be shortly coming for a holiday in Italy, I would like to have a 4G connection of Internet, the main reason would be so that I will be watching English Premier Football on my laptop. I will be living in Dronero. I can purchase a 4g key for a month because I will be staying in Dronero only for about fifteen days. If you need to contact me, I come from Malta and my mobile number is 00356 99807633Best Regards, Victor Delceppo.

Customer care male
Mr. Kofi CallsApr 08, 2015

Mr. Kofi On Phone To Vodafone Italy Service
Dear, I am Kofi from Ghana west Africa and friend sends me a phone form Italy which is having a Vodafone SIM on it. There is a Vodafone network service here, but I can not use any SIM from Ghana. The phone is Nokia Numia 530 with IMEI356476060348713. Anytime I put a different SIM in it the SIM ask me for pin code and asked to contact the service provider. I will be glad if you can help me with the pin code so I can use a different SIM over here in Ghana. Thank you and hope to hear from you.

Customer care male
Mr. Bidhan Chandra Dhar CallsMar 05, 2015

Mr. Bidhan Chandra Dhar On Phone To Vodafone Italy Service
Dear Sir, Madam, My name is BidhanChandraDhar from Bangladesh and currently in Italy for scientific research in University of Brescia. On March five, 2015 I activated a Vodafone SIM Card with International option. My number is 3403631104. I tried to access the Vodafone 190 area through internet in order to get access to my account,, but everything is written in Italian. Would it be possible to let me know whether any option and where should I go to get all information in English to get access to my Vodafone number through internet?Waiting to hear from you soon. I appreciate very much in advance for your kind efforts to help me. Sincere Regards, Bidhan Dhar.

Customer care male
Mr. Mike Clark CallsFeb 23, 2015

Mr. Mike Clark On Phone To Vodafone Italy Service
Not really a complaint, but can not find anywhere to ask the following question. Am trying to get a technical support e-mail address where I can ask a question (in English) about an upcoming trip to Italy. I live in the US and bought a Vodafone 252 in 2012 in Ireland and want to use it in Italy. Do I need to get this phone unlocked or will the phone readily accept a Vodafone SIM card purchased in Italy?Thanks.

Customer care female
Ms. Louise Paris CallsFeb 12, 2015

Ms. Louise Paris On Phone To Vodafone Italy Service
I'm really sorry to bother you,, but there is no way to contact a responsible person in Italy, most operators that call daily are rather ill-mannered. My complaint is about this: I've been called often and today I've been told off by "Elia" at 5:28 pm. He told me i was "very unintelligent". I do not want to be contacted ever again by your operators.My name is Louise Paris.

Customer care female
Ms. Fiona Scott Brown CallsFeb 09, 2015

Ms. Fiona Scott Brown On Phone To Vodafone Italy Service
Please help I cancelled a 24 month contract 08/06/11 on 29/08/14 You have sent a debt collection agency to harass me to pay money I do not owe for service I have cancelled. A telephone call to Customer support confirmed you are in receipt of my cancellation. What is going on? This is the situation I need to resolve urgently. I am being billed for internet and telephone services which I cancelled effective from the 30th September. 1. I filled in the cancellation form and sent it off to Vodafone at the beginning of August requesting cancellation from the 30/9/14 2. As directed, I returned the Vodafone Station (router) to The appointed shop in Fornacci on 25/9/14 and have a receipt documenting this. No 199803868 from TNT Global Express.

Customer care male
Mr. Nestor FabioMartinez CallsNov 17, 2014

Nestor FabioMartinez On Phone To Vodafone Italy Service
Hello, my name is Nestor Fabio Martinez.I am calling the C/S # 39-349-2000 and I can not get thru. I just need Vedafone to contact me so you could cancel the service on a phone # 348-278-1630 that hasn't been active since 2013. The name that shows on your files is under Fabio Martinez. The contract was supposed to be for 1 year, in which It was 2012 and cancel automatically in 2013. In the meantime, Vedafone still charging my American Express. I sent register letters to different Vedafone offices locations in Italy. I have posted my complaint on the complaint site since Sep 27, 2014 and I haven't gotten a reply. I need you to cancel the phone service immediately and stop charging my Amex card. I need you to call me at 647-866-4236 as soon as you get this message. Or at least give me a phone # where I could speak with some one that could take care of me on the spot. It is enough! Regards, Nestor Fabio Martinez

Customer care female
Ms. Rimma Dankova CallsJul 02, 2014

Ms. Rimma Dankova On Phone To Vodafone Italy Service
I live in rome and have a prepaid service with Vodafone in italy, cell number 3428717887. My credit card is charged monthly and the last charge was done on June 28 (for the service to provided in July 2014). However from July one i am not able to receive a 3g service as well as to make calls from my phone.

Please restore the service.

Rimma dankova

Customer care female
Ms. Rita williamson CallsSep 18, 2013

Ms. Rita williamson On Phone To Vodafone Italy Service
In February Vodafone terminated the contract we had with them for land line and adsl, because they said that they couldn't provide the service because the physical line was unfit. I later received a call from them asking me to return the router. When I asked where to return it to I was told that someone would contact me and let me know. No one contacted me so I forgot about it until I noticed that my bank account had been debited with129 euros. I wrote to Vodafone explaining that I was still waiting to hear how I was supposed to return the router and asking for a refund. I have just received a call telling me that they will not refund the cost and I might as well keep the router.
I am absolutely disgusted with this attitude. Having spent months with no phone lie and no Internet I now find that I have paid for a router that I do not want.
Ps I now have a perfectly good service with another provider using the same 'unfit' line!

Customer care male
Mr. Edward Comaita CallsAug 21, 2013

Mr. Edward Comaita On Phone To Vodafone Italy Service
Dear Vodafone , I have the whole month August a lot of problems with your internet It do not work I get two gb for use, but it is inpossible to used it. We pay, but all for nothing. Next year i go to TIM. I am very sorry i used Vodafone in the Netherlands without problems, but Italy is for Vodafone to much difficult. We stay in Buttogno Valle Vigezzo and the signal is ok (very good!)
My number od internet 345 416 55 56 If you have another idee pleas contact me with the phone 345 903 38 25. Via internet is imposseble. Edward Comaita (from Olanda)

Customer care male
Mr. Clive Ilich CallsAug 14, 2013

Mr. Clive Ilich On Phone To Vodafone Italy Service
good morning I purched a wireless stick for my computer while I am in Italy the first stick did not work and finally in Milano I was given a second stick which did work well for two weeks,then the second stick stopped working, I could receive mail, but could not open also I could not send mail,I then went to many Vodafone shops and no one would help me ,yesterday I went to Rapparlo Vodafone shop all I got there was a laugh in my face because they said that they could send it to Milano for fixing, but proberbly I would have left the country befor it got fixed I received NO customer service and I ask this please either give me a new stick or refund my money I am in Italy until October I trust that you can assist me with a little customer help

thank you
Clive Ilich

Customer care female
Ms. Joann Tocci CallsAug 07, 2013

Ms. Joann Tocci On Phone To Vodafone Italy Service
Mio marito è in Milano,Italia, e ha Vodafone per la sua casa e il servizio di cellulare, è in Puglia, visita a parenti e da venerdì non è stato in grado di contattare me, o quando provo a chiamare il suo cellulare risposte le operatore di Vodafone ogni volta come quando perse servizio a casa ... c'è qualcosa che puoi fare per lui ... Io sono in America il mio numero di cellulare è 520-344-1605 ha ancora due settimane prima che lui torna a casa a Milano ... sinceramente dovuto aspettare tanto tempo per comunicare fu venduto una chiavetta per il internet e non può nemmeno usarlo ..mahhh

Customer care male
Mr. Eseosa Patrick Omorodion CallsAug 03, 2013

Mr. Eseosa Patrick Omorodion On Phone To Vodafone Italy Service
Sometime in February this year in Bologna,I signed a contract with Vodafone for an offerta, but in the process of activation,I found out that I couldn't continue with the said contract.I therefore wrote a letter of DISDETTA to Vodafone office in Como.To my greatest suprise Vodafone has continued to pester me with a debt that I am not in a position to pay more so as I never received any material from them.Recently Vodafone has withdrawn some ammount of money from my account knowing fully well that I do not owe them.Please look into this complaint of mine as I may have to resort to legal actions.