Hello good evening, please i bought airtime worth GHC100, i bundled GHC90 and later bundled GHC10, but later when i checked with *700*2 to know the total data i have, the system said i have only 400MB which in monetary terms is GHC10. I do not understand this. Kindly help out. 0206559375thanksJoyce.
My name is Leo. I will like to ask if i can use a broadband number as a fixed landline and if i can what are the procedures. I have decided not to use my broadband again, but i wan to maintain the broadband number as a fixed line. The broadband is being used in a school called Bonfield college. The number is 0303211590
Dear All, MOBILE DATA SIM NO. 0508848615I am the owner of the above named SIM ID and i am having two different figures as bundle balance on my SIM which is strange. I have on several occasions called the Customer center to make a complaint of loss of data credit on a large scale. Today i lost almost 800MB in few hours just doing email and browsing. Being tired of complaining, i again as usual recharged my SIM with GHc20 credit and tried to bundle a weekly package of GHc15 for 1G only to realize that your system would not allow me to Rebundle because of an interfering with an existing bundle, but at the same time the system also says i had zero data credit balance. I suspect that it is the strange loss of data credit that is interfering with my ability to re bundle. I once again made a complaint to a Vodafone agent and alas i have two different figures as bundle balance. Can someone explain. Frustrated Customer.
My paramount chief, Osie Adza Tekpor vii of Avatime traditional area, sent the MD an Ems letter dated 13th jan. 2015. to date no acknowledgement received. can you honor us with a reply please?.
Since yesterday 16-02-15 my company is unable to use our main office line to either make or receive any calls. This is seriously affecting the flow of work. We thus plead with you to do something about this urgently. Our number is 0302 689 893/4.
I want to subscribe to Vodafone X. But it seems not to be working on my SIM with the number 0501359614.
Ever since I traveled to the US 10th of January 2015, the network on my fon reads " no service" even though I have enough credit units on my phone (024 111 4824 ). Is Vodafone roaming service no longer working?
The line at Electoral Commission Operations Room has been down for about a months now, i called your men several times, but no turn up. The number is 0302-220494 and others. Can you do something about it urgently.
I tried your email because i cant seem to make any calls or. No response.
Please i bought a GHC five Vodafone recharge card, but when i was scratching, the numbers got scratched off. The serial number is 0000012516-52371. Please if the credit could be loaded to my number or the original number sent to my number 0505176312.
I have more than one cedi worth of credit, but i can not call my dad in Italy. Why. Kindly help me cos i need money for school fess. Thanks.
Please when ever i tried to text a message it do not go through and i do not know why because i am having enough airtime so kindly work on it for me Thank you.
I am trying to get the credit balance on our broadband internet. I tried *900
Dear valued Vodafone Customers, We appreciate your feedback and complaints and have responded to them below. As this website is not a Vodafone Ghana website we would appreciate you contact us through the following channels:
Twitter: https://twitter.com/AskVodafonegh @AskVodafonegh
GOOD MORNING ,PLEASE MY NAME IS CORDELLIA. I NEED INTERNET CONNECTION TO MY PHONE. PHONE TYPE: GT S6012PHONE NAME: SAMSUNGPHONE NUMBER: 0205778339.
Please i need internet connection to my phone. Phone type Samsung GTS6012.
My SIM is missing, when I call someone picks the call I won't it to be block the number is 0278550731. The number worse ported six months ago.
Hi Dela, kindly visit any nearest Vodafone retail shop so you can be assisted with blocking your number. Thanks.
I bought 4GH credit credit yesterday. I make two calls with the credit and all the credit vanished in the evening. I went to your office in Bolga and l was informed that the first call l make consumed all the credit, but in reality the duration for the call was six seconds. I showed her the call duration and she said is a mistake and that they will work on it. Please l want know how you charge per minute and a refund of my call credit. Thank you.
Hi Abdul, we are sorry for the inconvenience you have incurred. Kindly send us your number via @askvodafonegh on twitter or vodafoneghana on facebook so we can investigate. Thanks.
I paid for one broadband and installation fee on 18th of September of this year with account number 27448260 and receipt number 0000302. Unfortunately, the installation has become a problem. I live at Dormaa Ahenkro in the Brong Ahafo Region. All efforts to get the Manager at sunyani or to get my broadband be installed have proved futile. He was even annoyed at me. The last time, I went to his office in Sunyani. Someone should please help before the situation gets worse.
I phoned from Geneva, Switzerland, and wanted to know if there is a problem with connections to Skype, as i have tried over the past ten days to make a connection. I shall be thankful for your response, and what the status of the connection is. My Wi-Fi bundle expires on October 18, 2014.
I did not get a response from my phone call that's why i am writing.
Hi Mr. Adrian, we are sorry you are having problem connecting to Skype. Kindly send us your number, location and details of the problem (do you have 2g or 3g on your device? what device to you use to browse? can you access other websites?) via @askvodafonegh on twitter or Vodafone ghana on Facebook, so we can investigate. Thanks.
Vodafone text at 12:55
Your porting request is being processed. Thank you
Vodafone text at 12:55
Your number is being ported now. Please switch to the chip or service from your new operator.
Now is 21:13 message not registered on network.
My name is Jerzy Pawlowski, number is 0244711313.
We are sorry for the inconvenience you incurred in porting your number. Your account was checked and it is now active. Please confirm if you can now use your number. Also for any complaints on the network, kindly send to @askvodafonegh on twitter or vodafoneghana on facebook. Thanks.
I requested for relocation four weeks ago. I was ask to come and pay an amount of 99 ghc for relocation which i did. I have been several times Call there, but up to now they have not connected the line i am really disappointed in your service. After this weekend if will not be connected. I will withdraw my connection and my money and move to another network.
Below are my details.
Land line : 0302244663
Mobile number : 0267771231.
Hi vijayakumar, we are sorry for the inconvenience you have incurred. Your account was reviewed and it is now active. Kindly confirm if your internet is working after the installation. Also, for any complaints, visit @askvodafonegh on twitter or Vodafone Ghana on Facebook. Thanks.
Bought credit of ten Ghc unit. On loading, i was informed that the number had been used.
number is 41090904770653
My cell number is 0202415508.
Hi Lamine, we are sorry for the inconvenience. Kindly send us the serial number of the scratched card and the date you reloaded the credit via @askvodafonegh on twitter or vodafoneghana on facebook, so we can investigate. Thanks.
Good afternoon,i have subscribed to the monthly services on voice however, i have been having challenges since yesterday, 25/9/2014 that i do not have enough credit on my phone to make voice call though my subscription was renewed/recharged about a week ago. I cannot make calls and it is frustrating.
Hi Akua, we are sorry you are unable to make calls. Kindly send us your number via @askvodafonegh on twitter or vodafoneghana on facebook, so we can investigate. Thanks.
There happen to be a problem with Vodafone network today at amrahia on the dodowa road. We are finding difficulties making phone calls not even contacting your help line (100). This is so serious. I have no other network than Vodafone . And this is the situation i find myself in today. I will be very glad if you attend to us quickly, since this gives people like me a whole lot of problems. I am so sad because this is not the first time and i run through a big time loss as a result of this. Thanks!.
Hi Owusuaa, we are sorry you are having network problem. Kindly send us your number and details of the problem (the number of bars on your phone; do have 2g or 3g? what type of phone are you using) via@askvodafonegh on twitter or vodafoneghana on facebook, so we can investigate. Thanks.