Virgin Mobile USA Customer Service Phone Number

1-888-322-1122, +1 908-607-4000

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Virgin Mobile USA

Virgin mobile USA is a wireless communications entertainment industry. It was founded October 2001 and having headquarters situated in New Jersey, United States. Sir Richard Branson, and Dan Schulman was the founder of the company. Jeff Auman was the Vice President (Virgin Mobile USA Business Line), Mark Lederma was Business Line Director of the industry. It has 500 employees and provides service such as Beyond Talk Unlimited Data and Messaging plans, PayLo Talk and Text plans, Broadband2Go plans. The company product are Samsung Galaxy S II 4G, iPhone 4S, Novatel MiFi 2200, Samsung Galaxy Victory 4G LTE. The company having 40,000 (handset retail partners) and 150,000 (Top-Up card retailers). Virgin mobile USA Company is the joint venture between Virgin Group, Singapore Telecommunications Limited and Sprint Corporation. Virgin Mobile also offers inclusive SMS bundles on pre-paid packages throughout its operating territories.

Products and Services


Virgin Mobile USA offers various No Contact voice and data plans which are labeled as Virgin Mobile, Custom, Broadband2Go, and Assurance Wireless. Virgin Mobile USA all provides its services to all subscribers using Sprint Network in the USA, Puerto Rico and Hawaii. The company operates its services on the platform like CDMA, LTE, EVDO, and CDMA. The customer can buy its products and services at retail outlets or thorough its website. Besides cell phone plans, Virgin Mobile is the vendor of various smartphones and features phones of the companies like Samsung, LG, Apple, HTC, and Kyocera.

Brief History


Virgin Mobile USA was incorporated as the joint venture between Sprint Corporation, Singapore Telecommunications Limited and Virgin Group in 2001. It was officially started next year and emerged as the first MVNO in the USA. It went public in 2007 and was turned into wholly owned subsidiary of Sprint Nextal in 2009. Virgin Mobile USA started to sell mobile phone handsets and first one was BlackBerry Curve 8530. The postal and official address, email address and phone number (helpline) of Virgin Mobile USA Service Center and Virgin Mobile USA customer service number is given below. The helpline of Virgin Mobile USA customer service number may or may not be toll free.
Virgin Mobile USA Phone Number Customer Service
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Virgin Mobile USA Customer Service Number Complaints and Reviews

Customer care male
Mr. Salvatore Anzalotti SaysMay 30, 2013

To whom it may concern,

I am writing this letter because I am being overcharged for the cell phone service that I have with virgin mobile. My cell phone telephone number is area code 413-221-0946 I very rarely use my cell phone and it is usually off. I only use it for emergencies. My land line number is area code 413-786-3825.

My complaint is I am being overcharged. My email address is anzalottis@gmail.com. It is difficult for me to email because I use a voice activated computer. Please contact me or give me an 800 number in United States that I can use.

Thank you

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Customer care female
Ms. Cynthia trejotrujillo SaysJul 03, 2013

Package returned and I have not received my refund

Tracking # ek-vupp719056785
6/17/2013 order date and returned to fed x branch Postal planet in garden grove 6/26/2013

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Customer care male
Mr. neil SaysOct 14, 2013

A while ago, I bought a Galaxy SIII phone from the VM website and activated it to start an account with Virgin Mobile for my wife. I could have bought the phone for less money elsewhere, but I chose to buy from the VM website because they were advertising a promotion offering a $70 account credit with purchase of the phone. After activation, I checked my account and the credit had not been applied. I then communicated with Virgin Mobile Customer Service and received assurance, without qualification, that the credit would be applied within a month. A month passed and no credit. I then called Customer Service and was again assured that I was going to get the credit within a couple of business days. I let a week pass and called again yesterday (Oct 12). I was told that the credit had not been applied because it had been decided that I was not eligible! (I did not get any notice from VM of this decision.) They cared nothing about their original assurance.

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Customer care male
Mr. Will Smith II SaysDec 09, 2014

was refused access to a supervbisor or manager by several people ummm wht thwe fuck am I talking to people in mexico?

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Customer care user complaints