Ultra Mobile Customer Service Phone Number

1-855-238-5872

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Ultra Mobile

Ultra Mobile is a privately owned company, which is engaged in telecommunication services including Mobile, International Long Distance, 4G data, MVNO, Telecom, Mobile Money. The company was established by telecom industry entrepreneurs in the year 2010. Headquarters of the company is located in Brooklyn, New York, United States. It is a multinational company which sells more than 500,000 SIM cards. The objective of the company is to provide convenient solutions at the reasonable prices. The company operates in many countries such as Bangladesh, Canada, China, India, Pakistan, Philippines, United Kingdom and United States. The postal and official address, email address and phone number (helpline) of Ultra Mobile Service Center and Ultra Mobile customer service number is given below. The helpline of Ultra Mobile customer service number may or may not be toll free.


Ultra Mobile Phone Number Customer Service
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Ultra Mobile Customer Service Number Complaints and Reviews

Customer care male
Mr. Salvador Petez SaysJul 02, 2014

Why you lower my 4g data i page 59 dollars every month and i have only 1. 22 gb and my 4g data is finish this my phone number 224 5350958 i need you to fix this problems or i am going to change to a different company.

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Customer care female
Ms. Regina Shanley SaysAug 20, 2014

Your phone does not work. Your technical support and customer service personnel do not help. They never call back when they say they will. They promised to send me a SIM card within five working days. That was five weeks ago! i have had a phone that does not work consistently for two and a half months. The mobile phone number is 347 730-3531. My name is regina shanley.

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Customer care male
Mr. Jack Peter Rozario SaysSep 14, 2014

My ultra-mobile account is temporarily blocked and cannot log in to my account.

My phone number is 346-821-6904

Please do something for me. When i log in to my account it says that cannot log in due to inactivity.

Best regards.

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Customer care female
Ms. Jaime Wilson SaysSep 29, 2014

I lost my phone and called the ultra mobile to turn it off and today there was a payment on the phone maid to the card on the account, please contact me at 773-798-1026. Please need to clear this up as soon as possible.

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Customer care male
Mr. Hiep SaysOct 09, 2014

I called this number and i heard only that please wait, please wait, then only dial tone existed. No ringing tone, no help.
I just want to recharge my spouse phone.

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Customer care male
Mr. Abu Rahman SaysOct 11, 2014

I have $29 dollars monthly plan having number 1-347-753-5692. My plan is auto renewable and almost every 10th or 11th day of the month my plan renews automatically from my credit card. Before some months, i bought additional $2. 50 data. Last month after ten days of renewal, i got two or three texts that i have already used 100% data and i have to buy more data. So on 24th of September 2014 i paid $5. 94(including tax), but till today this is not activated. Now, if i do not get satisfactory result within 12 hours i have to switch over to another cell phone carrier with my wife, son and daughter's ultra services.
Thank you.

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Customer care female
Ms. Wonu Ogundele SaysOct 13, 2014

Trying to call 611 and after a merry-go-round of instructions, you should be able to speak to someone. I am very disappointed about how accessible Ultra Mobile makes itself. I found no functioning number online and had to call a dealer who told me to call 611. Very frustrating.

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Customer care male
Mr. Arefin SaysOct 21, 2014

My name is Arefin. I need my phone bill copy on my asrarularefin@gmail.com. Please help me to get the last month bill copy. It is urgently needed. Your help is appreciated.Thanks and Regards Arefin.

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Customer care male
Mr. Osafo D'zulu SaysOct 22, 2014

I want to speak to Ultra customer service staff to change my payment plan. My number is 443-985-7900.Osafo D'Zulu.

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Customer care female
Ms. Loree SaysOct 22, 2014

I just got a new T-Mobile phone and I am not able to access the internet with it. This is a newer phone, LG Optimus L90/D415. I took out the SIM and hoped that reset it. Do you need the Serial number of the new handset? Do I need a newer/updated SIM card? I wouldn't think so. Do you need to reset on your end? I look forward to a reply.

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Customer care female
Ms. Diana Says Nov 05, 2014

You need to change the APN settings on your phone. You can look at the ultra mobile website for those settings since they are varies by device.

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Customer care male
Mr. Angel Andrade SaysOct 23, 2014

I bought a phone from your company and I can not activate it. Is there any website from where I can activate ?

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Customer care male
Mr. Haitao Pan SaysOct 26, 2014

My ultra mobile account has been temporarily blocked. My phone number is 832-339-5120. Please let me make a payment for next month.

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Customer care male
Mr. Delwar SaysNov 07, 2014

I called for register my number, but it was not welcome.

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Customer care male
Mr. Dr. Tom Thomas SaysNov 09, 2014

My name is Dr.Tom Thomas. My phone number is 8472178614. I have a plan of $29. But i have been paying 32. 76 with $1 Regulatory recovery fee and $2.76 sale tax. That was not the term. We agreed upon.Sincerely, Dr. Tom.

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Customer care male
Mr. Ozzie Ziesmann SaysNov 11, 2014

I am in Costa Rica and it is not a valid number for me to call. I cannot use my number any more and want to cancel it. I have not had coverage since I left Idaho into Montana on 17th of October 2014 and then into Canada. I am now in Costa Rica and have a local number here. Please cancel my ultra number and refund the last credit card charge and stop the automatic charge as i will contact my cc company to reverse charges. My ultra number was 484-716-9891 and my name is Ozzie Ziesmann and my contract number was 8901260962110816300F.
Thank you for your prompt action in this matter. My email address is oziesmann@gmail.com and would like to receive confirmation in this matter.
Ozzie Ziesmann.

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Customer care male
Mr. Jean Paul SaysNov 12, 2014

I bought an iPhone five and the SIM card from my old phone is not fit. What you can do for me?

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Customer care male
Mr. Binod Roka SaysNov 13, 2014

We have two service line from Ultra (husband and wife) which are 6466626193 and 6468811777. Last week of October, 6468811777 number was switched to Tmobile. Payment of two lines phone service used to be paid directly from bank account. We would like to request you to charge for only one service line which is 6466626193. We wanted to update information by login on Ultra Mobile website, but could not do so. Please stop charging service on 6468811777 from switching date of this number to T-mobile.

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Customer care male
Mr. Carl Bray SaysNov 18, 2014

Your company is terrible. The customer service line is not customer service at all, it's a store locator. Which provides zero technical support. Your coverage is terribly inconsistent, text messages and emails repeatedly are delivered late or not a all. What a travesty of an operation.

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Customer care male
Mr. the man Says Nov 21, 2014

Here is the number brother
888-777-0446
Hope that helps.

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Customer care female
Ms. Angie SaysNov 18, 2014

45 minutes on the phone trying to reach customer service?

Bad customer service experience, unable to help our customers.

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Customer care male
Mr. The Man SaysNov 21, 2014

For all of you who are looking for ultra mobile phone number for customer service here it is
888-777-0446. I hope for help.

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Customer care male
Mr. Saw Moo SaysNov 23, 2014

I can not login to my account and try to contact customer service, but is not easy.

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Customer care male
Mr. Hector Choc SaysNov 24, 2014

Is the worst mobile phone company, is Sunday 9. 30 P. M. And called to customer service number and what I got, was store locater is ridicules.

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Customer care male
Mr. Shity Company SaysNov 25, 2014

How can i get my account number. I really want to change from company. I just need to get my account number.

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Customer care female
Ms. Sherril Jones SaysNov 25, 2014

Your overseas call center SUCKS They are a pack of irresponsible, incompetent, lying, fools they couldn't find their butts with both hands behind them. It took them over five days to correct a problem they created and cost me over $40, 000. 00 in lost contacts during my busiest week of the year.

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Customer care female
Ms. Phyo SaysNov 29, 2014

My name is Phyo and my number is 2604450216. I need to be closed that account today and I do not need to any more for recharge for this account please close for my account and remove for my auto recharge. Thanks you.

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Customer care female
Ms. Khaleda A Keshi SaysNov 29, 2014

I need my mobile account number. My mobile number_3479624161.

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Customer care male
Mr. Sam Paul SaysDec 03, 2014

My phone has been stolen from my work location. Please cancel the service till I could have an other phone. The number is 4074912078. Thank you.

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Customer care female
Ms. Shashi SaysDec 03, 2014

I used to use Ultra Mobile plan $39, now i am using plan $19. But i can not make international call. Every time it says "enter your account number "So, I had to contact with them, but still having the same problem. After the day i called ultra customer care, I got a call from the number 518 566 1200 about 11pm (that time i was about to sleep). That was Matt, one of the employee of Ultra-mobile customer service. However, two days ago i got another call around 2am said that Mr. John from Ultra-mobile customer service. I live in NYC and think that they have no idea about "time zone". What a great customer service.

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Customer care male
Mr. Oswald Ziesmann SaysDec 06, 2014

My name is Oswald Ziesmann and I subscribed to your service in Phoenixville, PA on August six, 2014 and the number issued was 587-998-6520 for the time I was traveling in the US as I am a CANADIAN. When I entered Montana on my return in October, I lost all service. I have now been back in Canada and am traveling in Costa Rica and have not been able to use this number since October. I have sent an email requesting cancellation last month and asking for a refund for that charge. I notice another charge going on to my credit card. Please cancel and issue a refund for the past two months. Sincerely,

Oswald Ziesmann.

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Customer care female
Ms. Stella SaysDec 09, 2014

I paid my plan now, but I do not have internet, what happened?

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Customer care female
Ms. Hajra SaysDec 16, 2014

I paid for the service and you guys gave me a new number even though I said that I want to keep my exiting number and now one of the representative told I have to pay again and when asked for manager or supervisor she said that he is on meeting. You guys cheat me. This is not a fair at all. I need my money back which I have paid first.

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Customer care user complaints