I am on 29$ plan, all of sudden calls to India is not going, always get line busy, even some times it dials, unable to hear from other end.
Hi, I am using Ultra Mobile since March 2015 and facing network issues frequently. The call gets dropped often and usually I cannot hear the conversation from other end due poor network coverage. I would really appreciate if you can help me with this.
Hi, I, Maurya Mehta had gotten a SIM Card from UltraMobile on 31st August. Now I am using iPhone 6. And your SIM Card is not a nano SIM. So, I did cut it by myself manually. And I was able to insert the SIM Successfully into my iPhone 6. However, it does not catch the signals. On the top left corner, I can only see "NO SIM" sign. I tried many things like restarting the phone and inserting the SIM again and again. So all in all, what should be done in this situtation?Regards, Maurya.
sir/madamI recharge on 5/16/2015 to my friend Ultra Mobile (516 450 0053) by my credit card. Unfortunately by my mistake i did recharge double time one st 05/16/2015, 2st 05/18/2015. But the recharge plan was recharged only for a month. Now I Need your help to get money backthank you.
I do have two accounts phones and I just move to different location in Illinois: previous address was 1463 Mercury Dr apt 217, Schaumburg, IL60193. New Address is 260 East Lake ST unit1W, Bloomingdale, IL 60108. Recently since I have moved to the new address, our phones lost the connection inside the apartment. Would you please set up my new address as(260 E. Lake ST, unit 1W, Bloomingdale, IL60108). Also I try to open my two accounts on line, but I can not access;because the password or account is failed. Thank you in advance. Nabil Echchari .
I received an Unidentified call at 11:52 PM on 12!28/15 for 14 seconds. It was abusive and I want to trace the phone number call was made from. Thanks
I am in Vacation in Africa for 2 months. My plan will be renewed today. I would like to change my plan to the lowest price you have. Can you call me please.my number is 228 90742953.thanks
I have just got a new LG L23 and will like to have mobile internet. I will like to have directives on how to activate internet in my phone.
I paid for the service and you guys gave me a new number even though I said that I want to keep my exiting number and now one of the representative told I have to pay again and when asked for manager or supervisor she said that he is on meeting. You guys cheat me. This is not a fair at all. I need my money back which I have paid first.
My name is Oswald Ziesmann and I subscribed to your service in Phoenixville, PA on August six, 2014 and the number issued was 587-998-6520 for the time I was traveling in the US as I am a CANADIAN. When I entered Montana on my return in October, I lost all service. I have now been back in Canada and am traveling in Costa Rica and have not been able to use this number since October. I have sent an email requesting cancellation last month and asking for a refund for that charge. I notice another charge going on to my credit card. Please cancel and issue a refund for the past two months. Sincerely,
I used to use Ultra Mobile plan $39, now i am using plan $19. But i can not make international call. Every time it says "enter your account number "So, I had to contact with them, but still having the same problem. After the day i called ultra customer care, I got a call from the number 518 566 1200 about 11pm (that time i was about to sleep). That was Matt, one of the employee of Ultra-mobile customer service. However, two days ago i got another call around 2am said that Mr. John from Ultra-mobile customer service. I live in NYC and think that they have no idea about "time zone". What a great customer service.
My phone has been stolen from my work location. Please cancel the service till I could have an other phone. The number is 4074912078. Thank you.
My name is Phyo and my number is 2604450216. I need to be closed that account today and I do not need to any more for recharge for this account please close for my account and remove for my auto recharge. Thanks you.
Your overseas call center SUCKS They are a pack of irresponsible, incompetent, lying, fools they couldn't find their butts with both hands behind them. It took them over five days to correct a problem they created and cost me over $40, 000. 00 in lost contacts during my busiest week of the year.
How can i get my account number. I really want to change from company. I just need to get my account number.
Is the worst mobile phone company, is Sunday 9. 30 P. M. And called to customer service number and what I got, was store locater is ridicules.
For all of you who are looking for ultra mobile phone number for customer service here it is
888-777-0446. I hope for help.
45 minutes on the phone trying to reach customer service?
Bad customer service experience, unable to help our customers.
Your company is terrible. The customer service line is not customer service at all, it's a store locator. Which provides zero technical support. Your coverage is terribly inconsistent, text messages and emails repeatedly are delivered late or not a all. What a travesty of an operation.
We have two service line from Ultra (husband and wife) which are 6466626193 and 6468811777. Last week of October, 6468811777 number was switched to Tmobile. Payment of two lines phone service used to be paid directly from bank account. We would like to request you to charge for only one service line which is 6466626193. We wanted to update information by login on Ultra Mobile website, but could not do so. Please stop charging service on 6468811777 from switching date of this number to T-mobile.
I am in Costa Rica and it is not a valid number for me to call. I cannot use my number any more and want to cancel it. I have not had coverage since I left Idaho into Montana on 17th of October 2014 and then into Canada. I am now in Costa Rica and have a local number here. Please cancel my ultra number and refund the last credit card charge and stop the automatic charge as i will contact my cc company to reverse charges. My ultra number was 484-716-9891 and my name is Ozzie Ziesmann and my contract number was 8901260962110816300F.
Thank you for your prompt action in this matter. My email address is email@example.com and would like to receive confirmation in this matter.
My name is Dr.Tom Thomas. My phone number is 8472178614. I have a plan of $29. But i have been paying 32. 76 with $1 Regulatory recovery fee and $2.76 sale tax. That was not the term. We agreed upon.Sincerely, Dr. Tom.
My ultra mobile account has been temporarily blocked. My phone number is 832-339-5120. Please let me make a payment for next month.
I bought a phone from your company and I can not activate it. Is there any website from where I can activate ?
I just got a new T-Mobile phone and I am not able to access the internet with it. This is a newer phone, LG Optimus L90/D415. I took out the SIM and hoped that reset it. Do you need the Serial number of the new handset? Do I need a newer/updated SIM card? I wouldn't think so. Do you need to reset on your end? I look forward to a reply.
You need to change the APN settings on your phone. You can look at the ultra mobile website for those settings since they are varies by device.
I want to speak to Ultra customer service staff to change my payment plan. My number is 443-985-7900.Osafo D'Zulu.
My name is Arefin. I need my phone bill copy on my firstname.lastname@example.org. Please help me to get the last month bill copy. It is urgently needed. Your help is appreciated.Thanks and Regards Arefin.
Trying to call 611 and after a merry-go-round of instructions, you should be able to speak to someone. I am very disappointed about how accessible Ultra Mobile makes itself. I found no functioning number online and had to call a dealer who told me to call 611. Very frustrating.
I have $29 dollars monthly plan having number 1-347-753-5692. My plan is auto renewable and almost every 10th or 11th day of the month my plan renews automatically from my credit card. Before some months, i bought additional $2. 50 data. Last month after ten days of renewal, i got two or three texts that i have already used 100% data and i have to buy more data. So on 24th of September 2014 i paid $5. 94(including tax), but till today this is not activated. Now, if i do not get satisfactory result within 12 hours i have to switch over to another cell phone carrier with my wife, son and daughter's ultra services.
I called this number and i heard only that please wait, please wait, then only dial tone existed. No ringing tone, no help.
I just want to recharge my spouse phone.
I lost my phone and called the ultra mobile to turn it off and today there was a payment on the phone maid to the card on the account, please contact me at 773-798-1026. Please need to clear this up as soon as possible.
My ultra-mobile account is temporarily blocked and cannot log in to my account.
My phone number is 346-821-6904
Please do something for me. When i log in to my account it says that cannot log in due to inactivity.
Your phone does not work. Your technical support and customer service personnel do not help. They never call back when they say they will. They promised to send me a SIM card within five working days. That was five weeks ago! i have had a phone that does not work consistently for two and a half months. The mobile phone number is 347 730-3531. My name is regina shanley.
Why you lower my 4g data i page 59 dollars every month and i have only 1. 22 gb and my 4g data is finish this my phone number 224 5350958 i need you to fix this problems or i am going to change to a different company.