Ultra Mobile Customer Service Number Complaints and Reviews
Ms. Angie Says Nov 18, 2014
45 minutes on the phone trying to reach customer service?
Bad customer service experience, unable to help our customers.
Mr. Carl Bray Says Nov 18, 2014
Your company is terrible. The customer service line is not customer service at all, it's a store locator. Which provides zero technical support. Your coverage is terribly inconsistent, text messages and emails repeatedly are delivered late or not a all. What a travesty of an operation.
Mr. Binod Roka Says Nov 13, 2014
We have two service line from Ultra (husband and wife) which are 6466626193 and 6468811777. Last week of October, 6468811777 number was switched to Tmobile. Payment of two lines phone service used to be paid directly from bank account. We would like to request you to charge for only one service line which is 6466626193. We wanted to update information by login on Ultra Mobile website, but could not do so. Please stop charging service on 6468811777 from switching date of this number to T-mobile.
Mr. Jean Paul Says Nov 12, 2014
I bought an iPhone five and the SIM card from my old phone is not fit. What you can do for me?
Mr. Ozzie Ziesmann Says Nov 11, 2014
I am in Costa Rica and it is not a valid number for me to call. I cannot use my number any more and want to cancel it. I have not had coverage since I left Idaho into Montana on 17th of October 2014 and then into Canada. I am now in Costa Rica and have a local number here. Please cancel my ultra number and refund the last credit card charge and stop the automatic charge as i will contact my cc company to reverse charges. My ultra number was 484-716-9891 and my name is Ozzie Ziesmann and my contract number was 8901260962110816300F.
Thank you for your prompt action in this matter. My email address is email@example.com and would like to receive confirmation in this matter.
Mr. Dr. Tom Thomas Says Nov 09, 2014
My name is Dr.Tom Thomas. My phone number is 8472178614. I have a plan of $29. But i have been paying 32. 76 with $1 Regulatory recovery fee and $2.76 sale tax. That was not the term. We agreed upon.Sincerely, Dr. Tom.
Mr. Delwar Says Nov 07, 2014
I called for register my number, but it was not welcome.
Mr. Haitao Pan Says Oct 26, 2014
My ultra mobile account has been temporarily blocked. My phone number is 832-339-5120. Please let me make a payment for next month.
Mr. Angel Andrade Says Oct 23, 2014
I bought a phone from your company and I can not activate it. Is there any website from where I can activate ?
Ms. Loree Says Oct 22, 2014
I just got a new T-Mobile phone and I am not able to access the internet with it. This is a newer phone, LG Optimus L90/D415. I took out the SIM and hoped that reset it. Do you need the Serial number of the new handset? Do I need a newer/updated SIM card? I wouldn't think so. Do you need to reset on your end? I look forward to a reply.
Answer to Ms. LoreeMs. Diana Says Nov 05, 2014
You need to change the APN settings on your phone. You can look at the ultra mobile website for those settings since they are varies by device.
Mr. Osafo D'zulu Says Oct 22, 2014
I want to speak to Ultra customer service staff to change my payment plan. My number is 443-985-7900.Osafo D'Zulu.
Mr. Arefin Says Oct 21, 2014
My name is Arefin. I need my phone bill copy on my firstname.lastname@example.org. Please help me to get the last month bill copy. It is urgently needed. Your help is appreciated.Thanks and Regards Arefin.
Ms. Wonu Ogundele Says Oct 13, 2014
Trying to call 611 and after a merry-go-round of instructions, you should be able to speak to someone. I am very disappointed about how accessible Ultra Mobile makes itself. I found no functioning number online and had to call a dealer who told me to call 611. Very frustrating.
Mr. Abu Rahman Says Oct 11, 2014
I have $29 dollars monthly plan having number 1-347-753-5692. My plan is auto renewable and almost every 10th or 11th day of the month my plan renews automatically from my credit card. Before some months, i bought additional $2. 50 data. Last month after ten days of renewal, i got two or three texts that i have already used 100% data and i have to buy more data. So on 24th of September 2014 i paid $5. 94(including tax), but till today this is not activated. Now, if i do not get satisfactory result within 12 hours i have to switch over to another cell phone carrier with my wife, son and daughter's ultra services.
Mr. Hiep Says Oct 09, 2014
I called this number and i heard only that please wait, please wait, then only dial tone existed. No ringing tone, no help.
I just want to recharge my spouse phone.
Ms. Jaime Wilson Says Sep 29, 2014
I lost my phone and called the ultra mobile to turn it off and today there was a payment on the phone maid to the card on the account, please contact me at 773-798-1026. Please need to clear this up as soon as possible.
Mr. Jack Peter Rozario Says Sep 14, 2014
My ultra-mobile account is temporarily blocked and cannot log in to my account.
My phone number is 346-821-6904
Please do something for me. When i log in to my account it says that cannot log in due to inactivity.
Ms. Regina Shanley Says Aug 20, 2014
Your phone does not work. Your technical support and customer service personnel do not help. They never call back when they say they will. They promised to send me a SIM card within five working days. That was five weeks ago! i have had a phone that does not work consistently for two and a half months. The mobile phone number is 347 730-3531. My name is regina shanley.
Mr. Salvador Petez Says Jul 02, 2014
Why you lower my 4g data i page 59 dollars every month and i have only 1. 22 gb and my 4g data is finish this my phone number 224 5350958 i need you to fix this problems or i am going to change to a different company.