Ultra Mobile Customer Service Phone Number

Ultra Mobile

Ultra Mobile is a privately owned company, which is engaged in telecommunication services including Mobile, International Long Distance, 4G data, MVNO, Telecom, Mobile Money. The company was established by Telecom industry entrepreneurs in the year 2010. Headquarters of the company is located in Brooklyn, New York, United States. It is a multinational company which sells more than 500,000 SIM cards. The objective of the company is to provide convenient solutions at the reasonable prices. The company operates in many countries such as Bangladesh, Canada, China, India, Pakistan, Philippines, United Kingdom and United States.

Services And Specifications Of Ultra Mobile

Ultra Mobile is a renowned telecom undertaking offering world class services. The main goal of the company is to provide an effective communication mechanism to people living far from their families. Ultra Mobile has achieved a milestone of serving 40 million, people who are living in USA, and regularly connect to families through the service of Ultra Mobile. The Ultra Mobile is looking forward to strengthen its services and bonds with the customers, Retailers, Distributors and Partners. The main services deliver by Ultra Mobile are fallows:
  • Mobile Freedom: Ultra Mobile allows customers to avail services without any hectic procedures. Customer do not need any Cards to make international calls. The mobile network of Ultra is well devised and a customer don't need to dial any access number before calling. All the terms and conditions are discussed with customers well before, registering and no hidden fees are charged for any service.
  • Global Connectivity: Ultra Mobile offer communication beyond boundaries as it operates all over the world Through partners and stake holders. Ultra Mobile provide freedom to connect anywhere across the globe anytime at very affordable and reasonable prices.
  • Customization: The mobile house produces a special plan for customer convenience, known as UltraUp. The plan enables a customer to start with any ordinary plan of Ultra mobile then customize it, add the extra features according to the needs.
  • Facilitation: Customer portal is another special feature Of Ultra Mobile that empower a customer to check Balance and recharge mobile plans monthly. The portal also allows to set desired language and also remain 24x7 accessible.
  • Vast Coverage: Ultra Mobile is a leading 4G network Company Of USA, providing access to 60 international destinations. The mobile undertaking works hard to provide hassle free connectivity to its customers.
  • Customer Support: Ultra Mobile is there for every one be it an international Retailer of company or a customer, Ultra Mobile assures all the needed customer support to every member of its vast business family.

Core Values Of Ultra Mobile

  1. Serving World: Ultra Mobile regards its vast human resource as one family. The company treats all its customers, Partners and employees as one unit beyond borders.
  2. A Team: Ultra Mobile has engaged a highly dedicated and professional team of employee to render services. The employee of Ultra are appreciated for excellence not for getting ranks.
  3. Customer Friendly: All the plans of Ultra Mobile are customer centered as the international rates are equal to local rates. The aim of Ultra is to provide cost effective services.
  4. Innovative: Ultra Mobile always come with dynamic plans and offers in order to meet the ever changing needs of customers. The company always strives to make its services more and more customer centered.
  5. Entertainment: The undertaking not only provide communication services but also of entertainment. It is a core value of Company to entertain its customers by offering Music plans, Daily Jokes, Horoscopes and much more.

Terms And Conditions Of Ultra Mobile

  1. The First condition is that a customer accepts all the terms of company and agrees upon the conditions set by company.
  2. The second point is that customer and company resolve all of its issues or disputes over plans or charges of company bi-laterally with mutual understanding. Whereas if the dispute is severe one both can approach to a lower court.
  3. The Company is can not be held to refund on pre-paid plans. A customer is free to cancel any pre-paid plan anytime but will not be authorized to claim refunds.
  4. Company is authorized to change any of its plan without any prior notice to customers.
  5. The company provide coverage maps and customers can not claim the coverage beyond the networking area. However under the networking area the Network coverage depends on feasibility and weather conditions.
  6. Customers must agree to pay all the dues at time and the company is authorized to charge late fees on the Bills if not paid on time.

Social Media Port-Folio Of Ultra Mobile

Twitter Link Of Ultra Mobile

Facebook Link Of Ultra Mobile

Ultra Mobile Address

The address of Ultra Mobile is 37 Greenpoint Avenue, Brooklyn, New York, 11222, United States.

Ultra Mobile Email Address

The email address of Ultra Mobile is agentinfo@ultra.me.

Ultra Mobile Website

The Website of Ultra Mobile is www.ultra.me.

Ultra Mobile Customer Support Service Phone Number

The customer support phone number of Ultra Mobile is 1-855-238-5872, +61 2 9299 9655.

The postal and official address, email address and phone number (helpline) of Ultra Mobile Service Center and Ultra Mobile customer service number is given below. The helpline of Ultra Mobile customer service number may or may not be toll free.

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Ultra Mobile Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Sangita SaysSep 25, 2015

I am on 29$ plan, all of sudden calls to India is not going, always get line busy, even some times it dials, unable to hear from other end.

Customer care female
Ms. Archana Khedkar SaysSep 24, 2015

Hi, I am using Ultra Mobile since March 2015 and facing network issues frequently. The call gets dropped often and usually I cannot hear the conversation from other end due poor network coverage. I would really appreciate if you can help me with this.

Ultra Mobile Customer Service Care Phone Number 237168
Mr. Maurya Mehta SaysSep 02, 2015

Hi, I, Maurya Mehta had gotten a SIM Card from UltraMobile on 31st August. Now I am using iPhone 6. And your SIM Card is not a nano SIM. So, I did cut it by myself manually. And I was able to insert the SIM Successfully into my iPhone 6. However, it does not catch the signals. On the top left corner, I can only see "NO SIM" sign. I tried many things like restarting the phone and inserting the SIM again and again. So all in all, what should be done in this situtation?Regards, Maurya.

Ultra Mobile Customer Service Care Phone Number 229512
Mr. Amalan Tharmarasa SaysJun 02, 2015

sir/madamI recharge on 5/16/2015 to my friend Ultra Mobile (516 450 0053) by my credit card. Unfortunately by my mistake i did recharge double time one st 05/16/2015, 2st 05/18/2015. But the recharge plan was recharged only for a month. Now I Need your help to get money backthank you.

Ultra Mobile Phone Number Customer Care Service
Ultra Mobile Customer Service Care Phone Number 227142
Mr. Khalil Abadou SaysMay 02, 2015

Please I want the phone bill for the period from 01 January 2014 until 31 December 2014 for taxes. Thank you.

Ultra Mobile Customer Service Care Phone Number 225146
Mr. Nabil Echchari SaysApr 09, 2015

I do have two accounts phones and I just move to different location in Illinois: previous address was 1463 Mercury Dr apt 217, Schaumburg, IL60193. New Address is 260 East Lake ST unit1W, Bloomingdale, IL 60108. Recently since I have moved to the new address, our phones lost the connection inside the apartment. Would you please set up my new address as(260 E. Lake ST, unit 1W, Bloomingdale, IL60108). Also I try to open my two accounts on line, but I can not access;because the password or account is failed. Thank you in advance. Nabil Echchari .

Ultra Mobile Customer Service Care Phone Number 220957
Mr. Rickardo SaysMar 09, 2015

What the hell is that I just buy 20 dollars international call the next day my plans was expired I changed my plans in tomorrow. They take my all money. I can not believe that shit. You guys butter know how to serve a costumer.

Customer care female
Ms. NyalingCamara SaysJan 29, 2015

I received an Unidentified call at 11:52 PM on 12!28/15 for 14 seconds. It was abusive and I want to trace the phone number call was made from. Thanks

Customer care female
Ms. adnaneouro gbele SaysJan 21, 2015

I am in Vacation in Africa for 2 months. My plan will be renewed today. I would like to change my plan to the lowest price you have. Can you call me please.my number is 228 90742953.thanks

Customer care male
Mr. Mark SaysDec 21, 2014

I have just got a new LG L23 and will like to have mobile internet. I will like to have directives on how to activate internet in my phone.

Customer care female
Ms. Hajra SaysDec 16, 2014

I paid for the service and you guys gave me a new number even though I said that I want to keep my exiting number and now one of the representative told I have to pay again and when asked for manager or supervisor she said that he is on meeting. You guys cheat me. This is not a fair at all. I need my money back which I have paid first.

Customer care male
Mr. Oswald Ziesmann SaysDec 06, 2014

My name is Oswald Ziesmann and I subscribed to your service in Phoenixville, PA on August six, 2014 and the number issued was 587-998-6520 for the time I was traveling in the US as I am a CANADIAN. When I entered Montana on my return in October, I lost all service. I have now been back in Canada and am traveling in Costa Rica and have not been able to use this number since October. I have sent an email requesting cancellation last month and asking for a refund for that charge. I notice another charge going on to my credit card. Please cancel and issue a refund for the past two months. Sincerely,

Oswald Ziesmann.

Customer care female
Ms. Shashi SaysDec 03, 2014

I used to use Ultra Mobile plan $39, now i am using plan $19. But i can not make international call. Every time it says "enter your account number "So, I had to contact with them, but still having the same problem. After the day i called ultra customer care, I got a call from the number 518 566 1200 about 11pm (that time i was about to sleep). That was Matt, one of the employee of Ultra-mobile customer service. However, two days ago i got another call around 2am said that Mr. John from Ultra-mobile customer service. I live in NYC and think that they have no idea about "time zone". What a great customer service.

Customer care male
Mr. Sam Paul SaysDec 03, 2014

My phone has been stolen from my work location. Please cancel the service till I could have an other phone. The number is 4074912078. Thank you.

Customer care female
Ms. Phyo SaysNov 29, 2014

My name is Phyo and my number is 2604450216. I need to be closed that account today and I do not need to any more for recharge for this account please close for my account and remove for my auto recharge. Thanks you.

Customer care female
Ms. Sherril Jones SaysNov 25, 2014

Your overseas call center SUCKS They are a pack of irresponsible, incompetent, lying, fools they couldn't find their butts with both hands behind them. It took them over five days to correct a problem they created and cost me over $40, 000. 00 in lost contacts during my busiest week of the year.

Customer care male
Mr. Shity Company SaysNov 25, 2014

How can i get my account number. I really want to change from company. I just need to get my account number.

Customer care male
Mr. Hector Choc SaysNov 24, 2014

Is the worst mobile phone company, is Sunday 9. 30 P. M. And called to customer service number and what I got, was store locater is ridicules.

Customer care male
Mr. The Man SaysNov 21, 2014

For all of you who are looking for ultra mobile phone number for customer service here it is
888-777-0446. I hope for help.

Customer care female
Ms. Angie SaysNov 18, 2014

45 minutes on the phone trying to reach customer service?

Bad customer service experience, unable to help our customers.

Customer care male
Mr. Carl Bray SaysNov 18, 2014

Your company is terrible. The customer service line is not customer service at all, it's a store locator. Which provides zero technical support. Your coverage is terribly inconsistent, text messages and emails repeatedly are delivered late or not a all. What a travesty of an operation.

Customer care male
Mr. Binod Roka SaysNov 13, 2014

We have two service line from Ultra (husband and wife) which are 6466626193 and 6468811777. Last week of October, 6468811777 number was switched to Tmobile. Payment of two lines phone service used to be paid directly from bank account. We would like to request you to charge for only one service line which is 6466626193. We wanted to update information by login on Ultra Mobile website, but could not do so. Please stop charging service on 6468811777 from switching date of this number to T-mobile.

Customer care male
Mr. Ozzie Ziesmann SaysNov 11, 2014

I am in Costa Rica and it is not a valid number for me to call. I cannot use my number any more and want to cancel it. I have not had coverage since I left Idaho into Montana on 17th of October 2014 and then into Canada. I am now in Costa Rica and have a local number here. Please cancel my ultra number and refund the last credit card charge and stop the automatic charge as i will contact my cc company to reverse charges. My ultra number was 484-716-9891 and my name is Ozzie Ziesmann and my contract number was 8901260962110816300F.
Thank you for your prompt action in this matter. My email address is oziesmann@gmail.com and would like to receive confirmation in this matter.
Ozzie Ziesmann.

Customer care male
Mr. Dr. Tom Thomas SaysNov 09, 2014

My name is Dr.Tom Thomas. My phone number is 8472178614. I have a plan of $29. But i have been paying 32. 76 with $1 Regulatory recovery fee and $2.76 sale tax. That was not the term. We agreed upon.Sincerely, Dr. Tom.

Customer care male
Mr. Haitao Pan SaysOct 26, 2014

My ultra mobile account has been temporarily blocked. My phone number is 832-339-5120. Please let me make a payment for next month.

Customer care male
Mr. Angel Andrade SaysOct 23, 2014

I bought a phone from your company and I can not activate it. Is there any website from where I can activate ?

Customer care female
Ms. Loree SaysOct 22, 2014

I just got a new T-Mobile phone and I am not able to access the internet with it. This is a newer phone, LG Optimus L90/D415. I took out the SIM and hoped that reset it. Do you need the Serial number of the new handset? Do I need a newer/updated SIM card? I wouldn't think so. Do you need to reset on your end? I look forward to a reply.

Customer care female
Ms. Diana Says Nov 05, 2014

You need to change the APN settings on your phone. You can look at the ultra mobile website for those settings since they are varies by device.

Customer care male
Mr. Osafo D'zulu SaysOct 22, 2014

I want to speak to Ultra customer service staff to change my payment plan. My number is 443-985-7900.Osafo D'Zulu.

Customer care male
Mr. Arefin SaysOct 21, 2014

My name is Arefin. I need my phone bill copy on my asrarularefin@gmail.com. Please help me to get the last month bill copy. It is urgently needed. Your help is appreciated.Thanks and Regards Arefin.

Customer care female
Ms. Wonu Ogundele SaysOct 13, 2014

Trying to call 611 and after a merry-go-round of instructions, you should be able to speak to someone. I am very disappointed about how accessible Ultra Mobile makes itself. I found no functioning number online and had to call a dealer who told me to call 611. Very frustrating.

Customer care male
Mr. Abu Rahman SaysOct 11, 2014

I have $29 dollars monthly plan having number 1-347-753-5692. My plan is auto renewable and almost every 10th or 11th day of the month my plan renews automatically from my credit card. Before some months, i bought additional $2. 50 data. Last month after ten days of renewal, i got two or three texts that i have already used 100% data and i have to buy more data. So on 24th of September 2014 i paid $5. 94(including tax), but till today this is not activated. Now, if i do not get satisfactory result within 12 hours i have to switch over to another cell phone carrier with my wife, son and daughter's ultra services.
Thank you.

Customer care male
Mr. Hiep SaysOct 09, 2014

I called this number and i heard only that please wait, please wait, then only dial tone existed. No ringing tone, no help.
I just want to recharge my spouse phone.

Customer care female
Ms. Jaime Wilson SaysSep 29, 2014

I lost my phone and called the ultra mobile to turn it off and today there was a payment on the phone maid to the card on the account, please contact me at 773-798-1026. Please need to clear this up as soon as possible.

Customer care male
Mr. Jack Peter Rozario SaysSep 14, 2014

My ultra-mobile account is temporarily blocked and cannot log in to my account.

My phone number is 346-821-6904

Please do something for me. When i log in to my account it says that cannot log in due to inactivity.

Best regards.

Customer care female
Ms. Regina Shanley SaysAug 20, 2014

Your phone does not work. Your technical support and customer service personnel do not help. They never call back when they say they will. They promised to send me a SIM card within five working days. That was five weeks ago! i have had a phone that does not work consistently for two and a half months. The mobile phone number is 347 730-3531. My name is regina shanley.

Customer care male
Mr. Salvador Petez SaysJul 02, 2014

Why you lower my 4g data i page 59 dollars every month and i have only 1. 22 gb and my 4g data is finish this my phone number 224 5350958 i need you to fix this problems or i am going to change to a different company.

Customer care user complaints