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Tiger Airways Singapore Customer Service Number

 : +65-3157-6434, 1-800-81-6756, 1-800-852-7146
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Contact Details
Contact number
+65-3157-6434, 1-800-81-6756, 1-800-852-7146
Office Location
Changi Airport Post Office, Post Box: 181, Singapore 918147
Website
www.tigerair.com
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Tiger Airways Singapore

Tiger Airways Singapore Pte Ltd is a well known airline based in Singapore which provides low-cost airline services to approximately 50 national and international destinations worldwide. The airline is doing air-travel business as Tigerair. It primarily serves to several regional destinations in China, Southeast Asia and Australia. The airline has its main hubs at Singapore Changi Airport. It is a business part of Tiger Airways Holdings, a Singapore based leading airline and aircraft management company. Tiger Airways Singapore offers flights to routes over 14 countries in the Asia Pacific. The airline has a fleet of 49 aircrafts which comprised in Airbus A320-family aircraft.

Tiger Airways Singapore Pte Ltd was originally embarked on December 12, 2003. The airline was commenced its air-travel business in 2004 through launching flights from Singapore to Bangkok. Today, Tiger Airways Singapore Pte Ltd provides high-standard flight services from Singapore to Hong Kong, Guangzhou, Penang, Ho Chi Minh City, Kuala Lumpur, Bangkok, Haikou, Taipei, Jakarta, Chennai, Tiruchirapalli, Shenzhen, Manila and Krabi destinations with safety and reliability. The postal and official address, email address and phone number (helpline) of Tiger Airways Singapore service center is given above. The helpline of Tiger Airways Singapore service center may or may not be toll free.
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Tiger Airways Singapore Complaints and Reviews

Female ImageMs. Yoon Nwe Oo Says Jul 21, 2014

Hi,

I bought ticket round trip to myanmar online purchase. But i do not buy luggage upsize. Now i want to buy laggage upsize. Can i know how to buy it. Please resend to me.

Thanks,.
Male ImageMr. Muralidheen Ganesan Says Apr 30, 2014

Dear sir,
yesterday i am booking a flight ticket singapore to tiruchirapalli. My ticket reference number is cb7e9k
booking date is tuesday 29 april 2014 (utc ).
My name is muralidheen ganesan. But my name is wrongly
one letter. Maralidheen ganesan. How can i change
this letter. Could you help me please?.
Female ImageMs. Jenny Chan Says Nov 12, 2013

How to enter and book for my indonesian maid who does not have a first and last name. She only has one name tarni and nothing else but when i try to book online for her the system does not accept with no last name besides entering a full name for her. Please advise accordingly and quickly as i need to book for her return airfare from singapore to yogjarkata. And regards, Jenny chan.
Female ImageMs. Han Juat Boey Says Oct 21, 2013

Hi,

I booked and paid online for a one-way ticket dated 14 December 13 to Jakarta last night for Ms Hayani. Up til now, I have not received any air ticket (pdf) yet.

Her name is a single name - Ms Hayani but the system is unable to accept this, please check and advise.

My email address is juathan@gmail.com
Male ImageMr. Zaheer Hussain Says Oct 20, 2013

Dear Tiger Airways I made a booking ref - UF4R5B but unfortuantly typed in the wrong E mail address. the correct address is zaheer.hussain@Pfizer.com Can you please send me the confirmations to this e mail address and the online tickets
Male ImageMr. bhaskar naidu Says Oct 19, 2013

I booked ticket yesterday for next month 12 November for TR2638 from singapore(SIN) to chennai(MAA)but i havent received any confirmation message to my mail id. My reserved seats are 5E and 5F and mail id is basineni.bhaskar@gmail.com
Male ImageMr. James Tench Says Oct 11, 2013

I have requested an email of our PDF itinerary many times, but have not received this. The booking # is E1WHQL for James Tench and Charleen Tench. Please send to the following addresses:
bill.chofw@cox.net and chofw@cox.net
Female ImageMs. Katrin lukas Says Oct 09, 2013

I. Booked a flight 11.10.13 from phnom penh to singapore. Refernce number D2DUYY. Katrin Lukas.
But you didnt send me some pdf itinerary. I need this pdt. Thank you
Kat-kat@gmx.ch
Female ImageMs. Cheah Choy Hoong Says Oct 08, 2013

My flight was delayed from Taipei on six October to Singapore. The airline counter gave us a flight delay letter which indicate the wrong timing and i cannot use this letter as a support for insurance claim. Tried to call the Customer Service, the staffs are not able to assist me promotly.
Male ImageMr. Subramaniam Vijayan Says Oct 07, 2013

Please refer to my Booking K88FSW I was bill twice for the change of flight .It cannot be charged twice for Fare ,pASSENGER security Services Charge Avation Levy ,Passenger Service Charge ,Passenger Service and Security Charge Services Fee .My Details are available in my Booking referance
Male ImageMr. Baskar Says Oct 06, 2013

Dear sir. I book flight ticket on 1st oct. My Ref no- E7JC9G. Now I got one problem.My passport was missing.So I apply new passport can get on 10th oct. So any possible to change my passport no in my ticket. Pls let me know & help me sir. My e-mail id-baskarrajas78@gmail. com.
Male ImageMr. Lee Guan Hui Says Sep 23, 2013

Our luggage size is 54cm×38cm×23cm and weight is not above 10kg and is allow to bring to airplane and no need to chagre any fee for check in.When we check in at SG changi airport,staff of tiger airways is allow check in luggage without any fee and my luggage is qualified. But when check in at KL LCCT airport at tiger airways counter to come back SG changi airport, the staff call us to pay RM75 to check in ,but my luggage is qualified . She say is different rules between SG and KL. It cant be have this kind of rule in same company. My girlfriend was asking name of the staff,  she just piont out supervisor and say take phote of her go for complain. Even supervisor is not politenes with bad word reply to my girlfriend. It was so not professional treat us.Our flight depart time is 18.35 but even on 17.25 we havent get our luggage to check in. On the situatuon we have no choice to pay for check in.
I want have a nice explain & apologize to us asap.
My email address qp345792@nate.com
Male ImageMr. Lye Soon Chan Says Sep 09, 2013

On 27th August 2013, my wife and I flew from Penang to Singapore on TR2427. My baggage was damaged on arrival in Singapore and a report was filed through your agent at Changi Airport terminal 2. I completed the form and the gentleman said that he would send it to the claims dept. I followed up with an email to tigerclaims@ctplc.com and received a computer generated reply.

I return to Perth on 2nd Sept 2013 and follow up with another email and to date has not receive any response.

Your kind attention to the mater is much appreciated.
Female ImageMs. Coco tan Says Sep 04, 2013

I have tried seven times but when I want to proceed the payment. It shown " error loading page
Male ImageMr. Vinoth Says Sep 02, 2013

I delete my ticket copy in my mail.so please one more time sent me ticker copy in my mail.Mail ID
is vino.s@icloud.com.i go India this week Saturday .my booking reference no:y59cgs
Male ImageMr. Chester Keiji Muraoka Says Aug 29, 2013

I just moments ago tried to pay for online booking of ticket from Bangkok to Clark on the 22nd of November.
I used two different Bank of Hawaii debit cards but was declined both times.
I do not have a credit card.
HOW DO I PAY.
For many years, as your steady customer, I've been using debit cards only. Why is your website refusing it this time?
Can I call a certain number and make my reservation by phone?
My email: mokeckm@aol.com
Female ImageMs. Maria Socorro Perez Says Aug 22, 2013

X97B5T is our booking reference no. one of the passenger, Leonardo Flores, my 80 year old father cannot make it and we would like to request consideration to get a full refund of his ticket. We live in pasay city in Manila. We experienced heavy flood brought about by the typhoon last Auugust 20 and 21. My father experienced great deal of stress, physical fatigue and he developed skin a skin disease on his feet which makes it very painful for him to walk caused by prolonged submersion in flood water. He can no longer join us and we have been trying to send an email to your manila office but is not lucky enough to send it successfully. I hope to hear from you soonest.

Thanks

Maria Socorro F. Perez
mimifperez@gmail.com
Male ImageMr. ERIC CHEW Says Aug 21, 2013

I am a regularly customer of Tigerair, I find it very difficult to call in, or even change my Vietnamese friends air ticket. My phoe no. 65 81802392. My email: ericchew246@gmail.com My name is ERIC CHEW, a Singaporean often help friends to purchase airtickets from Tigerair for friends in Singapore and Vietnam. I appreciate very much if can arrange for regular customer supporting Tigerair. Thank you. Hope to hear from you soonest.
Male ImageMr. Alan Gomez Says Aug 18, 2013

Dear Sir,
I had nearly two weeks ago sent an email with regards to my leaving a pair of spectacles on board a Tiger Air flight from Bangalore to Singapore.
I had lodged a complain to Lost & Found but until now there has not been any acknowledgement or reply.

Appreciate if you could reply soonest.
Thank You.

Regards
Alan Gomez
Mobile: 98558987
Male ImageMr. Pankaj Dhoka Says Aug 18, 2013

Not receive PDF Itinerary. Confirmation number is ZZKCPE. Please inform about my booking and send me my itinenary on email address-Pankaj_dhoka@rediffmail.com.
Male ImageMr. Savarimuthu Arokkiasamy Says Aug 13, 2013

hi sir, This is Savarimuthu Arokkiasamy.Actually i booking for this friday 16.08.13 tigerairways.I forget my booking id and also unfortunately i delete my mail the air ticket.Pls resend for me in my mail id. My mail id: c832c.sg@gmail.com Name: Savarimuthu Arokkiasamy.Actually Departure: Singapore ,Arrival: trichirapalli Date: 16.08.13 Time:9.20 pm and Departure: Trchirapalli , Arrival: Singapore Date:21.08.13 Time :11.45pm
Male ImageMr. Michael Lee Says Aug 12, 2013

Dear Sir,

My confirmation number JEVNPB
4 Pax - Lee Tuck Teck Michael
Chua Siew Geok Maureen
Chua Hoe Soon
Lim Sai Ngoh

Due to an unforeseen circumstances, both Chua Hoe Soon & Lim Sai Ngoh ( both 85 years old, are unable to travel.

However both Lee Tuck Teck Michael & Chua Siew Geok Maureen, remains unchanged.

Kindly let me know the refundable sum as per stated aforesaid. Your reply shall be much appreciated.

HP 91457629
Male ImageMr. li haohan Says Aug 09, 2013

hi.my name is li haohan.i have booked my ticket from singapore to guangzhou on13 aug.is it possible to change my flight to one sep?
Female ImageMs. meena Says Aug 08, 2013

justnow i book ticket online.i didn't notice the boardmefirst
&booked.now i don't want the boardmefirst.can u change the boardmefirst amount to the extra luggage
Male ImageMr. Fabio Says Aug 08, 2013

Good morning, My name's Fabio D'Souza. I'm writing from Italy. Yesterday i booked a flight on your site from Singapore to Krabi (confirmation number I48B9C) but the confirmation mail with PDF file didn't arrive... I tried many times to resend the email but it still doesn't arrive.. I don't know what to do please help me thanks
Male ImageMr. Raymond Taylor Says Aug 08, 2013

No PDF of official itinery received yet. Booking confirmation no M3CKUI Flight RI836 Raymond Taylor.
Please send urgent to raymond2u@aol.com

Thanks
Female ImageMs. Marzena Says Aug 07, 2013

Dear Mrs/Mr
I bought four tickets from Singapore to Denpasar, I have had confirmation but I haven't had official itinerary (admissible for check in). I was calling to Call Center and despite promises, I haven't received tickets.
Could you help me and send itinerary? Confirmation nr Q11YRB,TR 2288, 20 October 2013,4 passangers.
My email: marzena@campio.info
thank you :)
Female ImageMs. CHERYL PEARSON Says Jul 30, 2013

Have been waiting over two months for a refund due to the flight being returned back to Melbourne because of fog in Perth. Tiger staff a Melbourne Airport offered passengers a refund but as yet nothing has been received. Have phoned your call center twice only to be told that they will mark it urgent. When quizzed how long does this process usually takes I have been told 3-4 weeks - THIS SITUATION IS UNACCEPTABLE AND IT WAS NOT OUR FAULT. Come on Tiger and pay our refund!!!!!!! We paid you in good faith to get us from A to B which didn't happen. two MONTHS WAITING IS OVER THE TOP!!!!!
Female ImageMs. sanly Says Jul 29, 2013

When 23th june 2013 me and my friends flight back to jakarta, and tiger airways in singapore allocate our seat which I had a reservation because the seat is full they said.and they promise to give us a compensation $600 for three person and will post it to our house. But it has been pass one month, the voucher still don't reach my house.
Male ImageMr. md masiur rahaman Says Jul 29, 2013

Hi,
My booking reference no is KDBS5E, when i was booking, I type wrong email ID,so i have not received the itinerary. The correct ID is mdmasiur35@yahoo.com ,for forther information pls call me +65 81378070

pls email me the itinerary this ID mdmasiur35@yahoo.com

thanks
md masiru rahaman
Email mdmasiur35@yahoo.com
HP number 65 81378070,
Male ImageMr. Mr Louis Muller Says Jul 26, 2013

I have been trying to book a flight to Singapore on the 31st july . I am in Phuket and I have had many attempts using my Australian debit mastercard with no success. I must fly on this day at 9.35 local time
Can you help ..? You will see I have made a few attempts for that booking
My Thai cell number is +66816079332.
Please contact me and lets fix this problem..

Many thanks,

LOUIS MULLER...
Male ImageMr. Saravanan Says Jul 16, 2013

Hi I want cancel my flight ticket. But you contact numbers is not working

Please call me

Cell no 86133343

Saravanan
Singapore
Male ImageMr. Veluchamy Saravanan Says Jul 16, 2013

hi sir, This is veluchamy saravanan .Actually i booking for yesterday 15.07.13 tigerairways.I never receive my booking thicket and also i never note conformed number the air ticket.Pls resend for me in my mail id. My mail id: vsaravanan2011@yahoo.com Name: Veluchamy Saravanan Departure: Singapore ,Arrival: trichirapalli Date: 05.10.13 Time: sin 08:40 -trz 10:25 am and Departure: Trchirapalli , Arrival: Singapore Date:13:10:13 Time trz 11:10 to sin 18:05
Male ImageMr. Shaik Riyaz Says Jul 15, 2013

Hi This is Shaik Riyaz

I purchased a flight ticket from Singapore to Hyderabad.But, I forgot to take print out and save it in my system. So, Kindly send a copy of my flight ticket as I need to fly on 16-07-2014. Following are my booking details
My flight no : TR2624
Departure time: 22.30
Pass Port no : E8691044
Pass port Expiry Date : 19-07-2014
Name as in travel document: Shaik Riyaz
Email : skshafi25@yahoo.com.sg
Hp : +65 98325556, 90520097

Kindly send the copy of my ticket as today I need to departure.
Thanks alot for your cooperation and support to us.
Shaik Riyaz.
Female ImageMs. lakshmi nellanat Says Jul 15, 2013

An error has occurred. Please try again. If the error persists, please contact the airline.
This booking is a duplicate of an existing booking, please call the call centres to retrieve your original booking.

Problem Id: L4142535177252459
Male ImageMr. BALASUBRAMANIAN CHINNATHAMBY CHETTI Says Jul 08, 2013

NO PDF ITINERARY RECEIVED YET.
BOOKING DATE 27 June 2013

RESERVATION STATUS CONFIRMED
CONFIRMATION NUMBER F1LJGY

MY E MAIL ID balu.masha@gmail.com
URGENT PLEASE
CHINNATHAMBI C BALASUBRAMANIAN
(VIJAYALAKSHMI KRISHNAN)
1. TRV TO SIN TR2613 12 July 2013
2. SIN TO TRV TR2612 20 July 2013
Female ImageMs. Ryz Says Jul 06, 2013

I was really upset today,I was late15mins before clOsing gate because I came from night shift & rushing for my flight sched,I asked one staff from tiger airways to help me but then he was scolding me back eventhough I exPlained my side he was rude in answering me...I had been a loyal passenger of tigerairways for 2years plus already but because of this incident it made me sad & think not to book in this airline again! one incident I ignore after my flight,my luggage was totally wrecked,I never filed any complaint but this incident tigerairways made me really upset & stressed!...no empathy:(((
Male ImageMr. Liu Rui Lin Says Jul 04, 2013

Dear Sir/Madam,

I have been trying to book my flight to Cebu for the 15th July since yesterday using my Master Card and was not able to do so. I have done it many times using my Master Card and i would appreciate if you can enlighten me as to what the problem is this time round. My email address is rickyandrocky@gmail.com. Your early reply to my inquiry would be appreciated. Thanking you in advance
Male ImageMr. Richard Lim Says Jul 03, 2013

WHERE TO GET HELP TO CORRECTION OF PASSENGER NAME WRONGLY SPELL DURING ONLINE BOOKING??
I give up hope after trying every portal and link!!
Time spent of over ten hours trying to reach tiger to ask for correction of passenger!!
There must be a more friendly service while trying to maximize profit!!!
I this complaint still get no response.. i will put on facebook, twitter and any other media to broadcast to the world!!!
Since Tiger started flying to Vietnam, I spend no less than 100 trips between Sin-Sgn, Sin Hainan, Sin QZ. sIN CAMBODIA
Female ImageMs. neolin Says Jun 24, 2013

It been a month on 26/5,no reply or response from Hadijah or any tiger air officer until now.......
Despite several call to yr customer service officer. they were unable to assist me nor do not know any person contact at your HQ office.
Pls follow up my case
Tiger Airways Singapore: TR1368503008-T77NSM
for refund status.
Female ImageMs. neolin Says Jun 24, 2013

It been a month,no reply or response from Hadijah or any tiger air officer until now.......
Despite several call to yr customer service officer. they were unable to assist me nor do not know any person contact at your HQ office.
Pls follow up my case
Tiger Airways Singapore: TR1368503008-T77NSM
for refund status.
Male ImageMr. Satish Kamath Says Jun 23, 2013

I booked three tickets using my Master card.Details as follows:

11-08-2013 Bangalore Singapore return singapore Bangalore on 13-08-2013. Passengers names:
1. Mr. Satish Kamath
2. Mrs.Sheila Kamath
3. Ms. Nayana Kamath.

Master card assure me that the payment has now been made to yourself.I have not received any confirmation from yourself.Kindly arrange to send the e tickets to my email address.
Many thanks.

Mr. S. Kamath.
Male ImageMr. mathi Says Jun 21, 2013

Hi sir my name is mathi my son seven years old. He went to india now he want come back to Singapore. How do apply air ticket.
Female ImageMs. X9WM8D Says Jun 20, 2013

Dear Sir/ Mdm,
I have booked online two tickets to Bali today at 21.10pm & 21.22pm.

During the 1st booking when I have keyed in the verification number for my payment the page turned blank. Trying to get back to the page but in vain. So I key in all over again and gotten the confirmation quote of X9WM8D on my 2nd try.

When I call the card centre they inform that there were two (two) deductions. The deduction quote is at 21.10pm T38950 and on 21.22pm T40617.

We would appreciate it, if, Tiger Airway would refund the duplucate deduction as soon as possible due to the technical fault.
Male ImageMr. manoj Says Jun 15, 2013

I am flying Tiger from Kochi India to Singapore and back .I would like to buy additional services.I don't find any links on your web to buy from my existing booking .Your call center numbers are not reachable at any time. There has been no response to my earlier e-mail either.Take note that your airlines looses extra revenue by not responding.I can fly with my existing options but thought of add ons just for comfort .Please revert back to manoj.vm@sify.com or call me on 0097433245445
Male ImageMr. SOLAIRAJ CHANDRASEKARAN Says Jun 13, 2013

hi
I had changed my ticket date from 08-07-2013 to 17-06-2013. but there is know shown the seat selection option. I want to book my seat 6A. MY booking reference number is F6DV5J
Female ImageMs. Aanchal Says Jun 11, 2013

I am flying on 12-06-2013, Bangalore-Singapore via Tiger Airways. On checking with the call centre today morning, a Tiger Airways executive informed me that i could upsize my check in luggage ANYTIME (4 hours prior to Departure) via the call centre. My flight is at 1.05 am on 12-06.13 and i have been tryign to call the call centre since 7.30 pm which is 5.5 hours before my departure however, only after calling i got to know that the Call Centre is closed already and i cannot upsize my check in luggage, unless at the check in counter which is much much more expensive than upsizing via the call
Female ImageMs. Marivel Rodero Says Jun 08, 2013

The amount PHP 2,333 June 8, 2013 was deducted to Mr. Ahmad abdrabalnabi and he have acknowledge by the bank.. but we don't get confirmation from Tiger Airways for booking of Marivel Rodero, booking date for June 10, 2013 from Clark (Manila) (CRK) to Kalibo (Boracay) (KLO) Please send feed back on his email (ahmed711s@gmail.com) as soon as possible thank you
Male ImageMr. manoj Says Jun 08, 2013

I am flying Tiger from Kochi India to Singapore and back .I would like to up size my Check-In baggage.I don't find any links on your web to amend the booking .How do I change this .Please revert back to manoj.vm@sify.com
Female ImageMs. Terri Says Jun 06, 2013

Due to the death of my mam in Europe I am unable to go to Perth in June 2013, I do not want a refund, just change my ticket to another time, why all the charges for me, I have supported your airline in the past and have had numerous trips within Australia, and to want me to pay ?? For changes...
Have a hearth Tiger Airways....
Female ImageMs. Evelyn Bonganay Says Jun 05, 2013

Customer Service lady requested for my full details of my Visa Card including the Card Security 3-digit number. Is this a normal request from your staff to all customers?
Male ImageMr. ganesh Says Jun 04, 2013

Hi can I bring my desktop pc monitor in my hand language
Desktop top pc. LCD monitor size is 40cm/50cm/35cm
Weight 3kg
Female ImageMs. Sangita Tandon Says Jun 03, 2013

My Booking No. is K6IBPM. Travelling on 4th June Jakarta-Singapore by Flt RI 1861 and returning Singapore-Jakarta
on 6th June by Flt TR 2272.
I would like to change my dates to 9th June JKT-Sin and 11th June Sin-JKT using the same flights.
I am unable to change flights online. Pls help.
Male ImageMr. Ramasamy Nagarajan Says May 11, 2013

hi sir,
This is Ramasamy Nagarajan.Actually i booking for this friday 17.05.13 tigerairways.I forget my booking id and also unfortunately i delete my mail the air ticket.Pls resend for me in my mail id.

My mail id: rnaga5000@yahoo.co.in
Name: Ramasamy nagarajan
Departure: Singapore ,Arrival: trichirapalli
Date: 17.05.13 Time:9.25 pm

and
Departure: Trchirapalli , Arrival: Singapore
Date:09.06.13 Time :11.45 pm
Male ImageMr. Tham Tat Chong Says May 06, 2013

This is to enquire regarding my request for refund of online booking number R465HF.I ve wrote in, and have spoke to customer service officer Kavin on 24/4/13 and was told that it will be processed.Pse update me regarding refund status
Male ImageMr. David Adi Prasetyo Says Apr 19, 2013

My baggage is lost somewhere between Hongkong Singapore, Jakarta.
My Case Number: 1366342648
Where is my bag and how can I retrieve it? No response from tiger until now ....
Male ImageMr. Maricor Says Apr 18, 2013

From: Maricor Sulit maricorsulit@yahoo.com
To: ccare.sg@tigerairways.com"
Subject: Follow up for Case Number:1364961717 - CANLAS MARICOR/Offloaded due to overbooking

Can you please refer to the case number above.

Its been three wks and hoping to get a response from asap.
 
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