TM Customer Service Support Information

+603 2240 9494 / 603 2240 4848 / 7366    call by skype, if installedLevel 51, North Wing, Menara TM, Jalan Pantai Baru, 50672 Kuala Lumpur, Malaysia.investor@tm.com.my   Click to Gmailwww.tm.com.my

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More Customer Service Information

The users can visit the corporate office of the TM on the below mentioned address or can make a call on the given number as:
Telekom Malaysia Berhad
Level 51, North Wing,
Menara TM, Jalan Pantai Baru
50672 Kuala Lumpur
Malaysia.
Call: +603 2240 9494

Investor Relations of TM


For the investor relations of the TM, the customers can use the below mentioned contacts including as:
Rohaila Mohamed Basir
Head of Investor Relations
Level 11 South Wing Menara TM,
Jalan Pantai Baharu, 50672 Kuala Lumpur
Tel : 603 2240 4848 / 7366
Fax : 603 2240 0433
Email : investor@tm.com.my
For shareholders:
Danapalan Vinggrasalam: sid@tm.com.my

TM Convention Center of TM


The users can use the below mentioned contacts for the info of the Convention TM Center which is located at the below mentioned address as:
Ground Floor, Admin Office
Jalan Pantai Baharu,
50672 Kuala Lumpur
Tel: 03-2240 1007/ 03-2240 1013 / 03-2240 1015 / 03-2240 1004 / 03-2240 1050
Fax: 03-2240 3442

The users can use the below mentioned contacts of TM in order to get the info of the Yayasan and its services including as:
Yayasan Telekom Malaysia
Floor 14 (South) Menara TM
Jalan Pantai Baharu
50672 Kuala Lumpur
Tel : 03-2240 0661
Fax : 603-79565299
Email : ytm@tm.com.my
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TM User Queries

Customer care female
GenMar 07, 2016

Why I can not register to a promo since five am until now what happened to your network.

Reply
Customer care female
GenMar 07, 2016

Hi kaninang umaga pa po ako nagpa register sa CA10 puro later nalang po ang reply ano po ba ang nangyari sa system ninyo bat hindi pa po ako makapag register.

Reply
Customer care female
Ooi Ai HwaDec 10, 2013

As regards, we have lodged reports three times, from phones to visit to Telecom main Office located at Burma Road, on 04th November 2013, over faulty phone line for 04-6434104; , but till today, after a week from my official complaint at Telecom main office; nothing has been done on rectification.
The commitment from Telecom is within 24 hours, work will be in progress on rectifying the issue, but despite my contact had been provided, not even a single update was given to me. I wish to emphasized again that this problem arises since mid of November 2013 and besides faulty phone line, my internet connection was affected as well. The phone number was registered under my father’s name, Ooi Hock Lee.

Sincerely wish to say that this kind of service seems to be very disappointing, and as a customer of Telecom, do hope that drastic action can be taken immediately to solve the problem and nevertheless, please keep us updated with the progress.Thank you.

Reply
Customer care female
Kala RaniDec 10, 2013

My TM Net connection(Broadband) not able to access to internet, but able to get connection and its an intermittent. I am a mobile user and this issue only occurs when working from home. I wish my problem will be fixed by TM Net team / service technician.

Kala Rani a/p Mutu Raman Chettiar
Jalan Tok Ungku.
Blossom Heights
70100 Seremban.Ng9
012 660 4282
066317854.

Reply
Customer care male
Andy GohOct 05, 2013

Covillea Condo at Jln. Perkasa 7, Bukit Jalil, KL.was fully completed with CFO in Oct.2012. Until today one year has lapsed and there is still no Telekom phone lines nor streamyx or unifi installed. Just across the street is Savanna Condo and its fully equipped with Telekom phone lines and internet. Can the person in charge please look into this matter as the Condo is almost 50% occupied and many of the residents are waiting earnestly for the phone lines and internet services. Thank you.

Reply