Square Enix Customer Service Support Information

1 (858) 790-7529    call by skype, if installed6-27-30 Shinjuku, Shinjuku-ku, Tokyo, Japan.www.square-enix.com

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More Customer Service Information

Main Phone number:+81-3-5292-8000
Alternate Contact:+81-3-5292-8100
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Square Enix User Queries

Customer care male
JoshuaSep 01, 2015

Dear SQ. I recently heard that cyberconnect2 was working as a co developer for the Final Fantasy VII Remake. Although the news is somewhat old, I had to know, is this true?.

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Customer care male
Wayne WhittingtonFeb 11, 2015

I want to cancel my Square Enix account. My grandson no longer lives with us so I do not need to be paying for something that is not used anymore.

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Customer care male
SeanJan 04, 2015

I want to cancel my Square Enix account. I am being charged for a game a do not play anymore. (FF14).

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Customer care male
Common SenseOct 14, 2013

you people bitch bawling about FF14 need to get the fuck over yourselves. you sound like whiny, self-entitled children who are throwing temper tantrums because you didn't get the cookie you demanded. go drink drano and stop wasting oxygen.

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Customer care male
DragonSep 06, 2013

i purchased ffxiv waited three days to get my registration code. finally got the code the day of the release.

I got logined to the game from 8-26 - 8-29 I tried on 9-1 Then i was unable to log in it complained about my account and made me change the password so I did that through the launcher.. Then when I tried to log in again I cant even log into the ffxiv client cause its asking me to go through all the steps again and enter my registration code... i type in the code and it says its already been used so now i cant get through to the number posted here or get live help on the customer support page has to go through email only which is entirely a load of B.S.


So am am right there with you Mr. pissed off

And there email was auto reply saying that they had a update go out and it should have fixed the error.. I did not see my launcher download any new update and I am still having the same error its rediculas

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Customer care male
paul cSep 04, 2013

i forgot my gaurdian cross password. i worked so hard to get my team to the level where they are now and while i was in a battle the apop closded and updated then it said please enter your team name and password all i remember is my team name i do not remember my password so ive beem trying for like the last hour to get in, but its not working. my gaurdian cross team name is ragnaroc17. my email is paulc2450@gmail.com. please is there any kind of back up cause i really like this game and its really fun. is there like a way you can send my password to my email or transfer my data to a new user name and password or sum. ill even tell you my team i had a level 50 cait sith a level 46 suzaku a level 46 angel sum leftover three star cards. and pazuzu a byakku and i had 29 friends.

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Customer care male
ryanSep 03, 2013

I spend money on this game played it for one day went away for the weekend came back and it wont let me play at all sayin every world is full like wtf is that do not over populate the worlds so not everyone can play not only will i not continue to play for 15$ a month, but i would also be asking for a refund this is bs

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Customer care male
JencieAug 31, 2013

My account is deactivate and the damm customer support not work i try to register the serial code and say is invalid

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Customer care male
pissed offAug 30, 2013

i purchased ffxiv waited three days to get my registration code. finally got the code the day of the release. now i cant even log into the ffxiv client cause its asking me to go through all the steps again and enter my registration code... i type in the code and it says its already been used so now i cant get through to the number posted here or get live help on the customer support page has to go through email only which is entirely a load of B.S.

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Customer care male
HarryAug 28, 2013

Horrible support for final fantasy XIV NA. Asked them to help me a before, but nobody answered with a proper e-mail it was all bots that was sending me e-mails. I do not even know if my purchase is sent or not.

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