Hi I'm here to complain regarding my prepaid load. I loaded P300 just to maintain a P100 required balance load for roaming numbers to keep it activated, but I cant maintain due to the network who keeps on sending me messages i have not even subscribed to. They get P20 load per text or more everyday until it gets to 0 maintaining balance. Nor i have not used every single centavo out of this P300 load. Ni hindi ko pa po nagagamit yung load eh nauubos na. I tried sending a stop alert, but everytime I do so, it fails from sending and it says that they wont charge you a load if you unsubscribe which definitely i did. Then I checked my balance everytime i resend it, they put some charges. When i got up this morning, I received again a message from 483 and when i checked my load balance, i got P0. 00. How could that be? Now I cant send an emergency text to my loved ones back home due to this. This is not the first time that happened and i hope you could resolve this issue.
I've had this issue for more than a month now (running two months). I disputed my bill last June 2015 and after two bills I still have no resolution nor did I get any feedback from Smart. All I got was "we understand" and "we've forwarded this to support".
Good day. My smart prepaid roaming is always receiving trivia from number 8947 and I was found that it always deducted three or five pesos from my load as what I have observe. I doubt also maybe there is another thing that my load was deducted through ringtone maybe. So please help me to deactivate all possible cause of deduction of my load. My cell number is 09282853055. Thank you very much.
Good Day, I like to inquire the possibility to improve the signal reception for Smart communications in the Antique provincial area near Sebaste and Pandan. We have our residence near Sebaste, Antique, but experience very low Smart signal, sometimes none at all, in our place. This makes it very hard to contact my wife and baby when i am working abroad. Perhaps there is already a plan for improvement which would be very much appreciated from our side. Thank you for considering this important issue.
Please advice how to activate my roaming no. 09283804301. i didn't roam on before i left the Philippines to Switzerland.
I forgot to roam on my smart buddy SIM card when i left the Philippines, what should i do to because its not working anymore, thank you for your kind assistance.
Roaming off instructions from California to Naia Philippines. Is it before my departure at LAX or When I Arrive in Naia Phl.
I need instructions on roaming off of smart buddy prepaid, I'm now in California USA. Will this be before my departure from Lax to Manila ? Or when i arrive at Naia phl airport. Thank you.
My international roaming number was i think terminated, i can't received messages since a week ago. Can this be activated again or not? My number is 09084342766. Please help. Thank you so much.
Just want to ask if roaming services is active in Saudi Arabia. I mean when you dial will it ring?
I am Cherie Sanchez. I am here in Philippines. My friend roaming number was deactivate. He is in Ryadh Saudi Arabia. How to activate his roaming again?
My OLS account number 0719488080 has a 508. 25 PHP. I had terminated and applied new post paid plan with account number 0741921995 and has a current bill of 42.66 PHP. Will it be possible that my old account be consider as my new bill be deducted from the over paid amount? and so follows with my incoming bills. Please give me a number where i can talk with my concern.
Can you please block my old number 09294041624 I lost my mobile then until now my number was active can you please deactivate that number. Thank you.
I got 200php to have my roaming on before leaving the Philippines. I got my roaming active while waiting three hours for the boarding time, but when i get my first layover in japan my signal was lost until i reached my destination country canada. I already tried removing the SIM and transfer to another phone. I switched it off and turned it on. For 15 minutes still no signal. I really need my roaming number. I cannot received SMS from my family. Help me please. Thanks!.
I just arrived five days ago. 1st day i loaded 500 pesos then i just had a subscription for bb daily for 50 pesos per day then the next day same subcription i had, but then again i loaded 300 in the morning my balance was 400++ pesos then when i check my ballance in the evening it was just 8pesos then i loaded another 300 and didnot subscribe for anything again at night time my balance runs out again..what are you guys doung with my credit, youve been stoling a big amount in a day! Can somebody from your call center explain this me!.
Could you please checked smart roaming # to which in the present time I am using this as my roaming here in saudi arabia. Unfortunately few months ago I was not able to receive my incoming messages from here in our home country philippines. So in this connection I please to ask your favorable action regarding this matter and expection your immediate attention. My smart roaming number +639217635862 SIM serial number 0312062165723900
i register the promo of brodband in smart bro i register the ON 199 for 15days", but i used it for one day only?why this promotion is offer the amount of 199 if the service is good for one day only??" and for 15 days?can you please answer my question clearly"
my phone using smart SIM prepaid doesn't receive a text from other networks, and if it is happen to receive a text, it was delay for 1-2 days in other words, super delay. (09085327170 and 09282642087)
I have a problem, I just want to ask if my current SIM is still active. I can receive calls, I can receive text, but If I buy load, it failed.
Hi My number is 09194663012, I used to load all text 10, 20 so on, but notice that the load is failed to received. Is my number already de activated? I can receive calls, and text. , but If I load, it failed.
My number is 09193708260. I called the *888 to find out how to sign up for UNLI- SURF 1200 and was charged 300 pesos automatically.i call and the agent tell me they will not refund my money.i do not know why I am charged this.when your website says to call this *888 to find out more info on mobile internet it says nowhere about this charge.this is very bad business to treat customers this way.i have a SUN SIM also.from now on i use it.
Currently I am in Doha and I've been using my smart SIM for almost two years now. Recently my daughter (currently in the Phil.) trying to reload 30PHP, but unfortunately it's not getting thru. I am still receiving SMS from Smart and other communication company from PHL.
Hi Nanakaw yung phone ko tapos ginagamit nung nagnakaw para maka panloko. The problem is for business purpose yung number..Please pano po ba madidis-able yung smart number para wala syang makontak na kahit na sino..Solution for this please tumawag nako sa customer care pero wala daw ganung service ang smart..Please very improtant to.
hello good morning... every time i use combo AT30 i'cant use the free call,so i tried mega250 and the result is still same icant use the call., but whenever I am using 15c 5mins call its working . whats the problem? when i ask help in your smart center here in olongapo city they cant solve my pronlem they suggest to call *888, but still i cant contact it. i am very disappointed
When I arrived in Bangkok, May 11, 2013 my smart number did not automatically roam. Until now my smart SIM is useless here in Bangkok. I was assurred that my post paid plan would automatically roam when abroad. I am rather disappointed and frustrated with this kind of service. It is also difficult to contact you, unlike Globe that has a " talk to globe" online and acts promptly on customers' concerns. My globe SIM did not give me any problems here in bangkok. I will be here until may 22. Hoping for your prompt response on this matter. My number is 09209636037. Thank you
i forgot to reload my roaming number#+639085121550.we tried to reload the SIM 30pesos. can i still use my SIM and reactivate it.
thank you for the help,
Mr. carlito s. sadsad jr.
Hi! I am here in Canada for abt nine mants now, but I am still using my old smart# thru roaming, but two days ago suddenly, i cant receive any messages... any solution for this please. Thank you!