Smart Communication Philippines Customer Service Number Complaints and Reviews
Mr. email@example.com Says Mar 14, 2013
Hi! I am here in Canada for abt nine mants now, but I am still using my old smart# thru roaming, but two days ago suddenly, i cant receive any messages... any solution for this please. Thank you!
Mr. Carlito Says Apr 10, 2013
i forgot to reload my roaming number#+639085121550.we tried to reload the SIM 30pesos. can i still use my SIM and reactivate it.
thank you for the help,
Mr. carlito s. sadsad jr.
Mr. Giselle Valderrama Says May 17, 2013
When I arrived in Bangkok, May 11, 2013 my smart number did not automatically roam. Until now my smart SIM is useless here in Bangkok. I was assurred that my post paid plan would automatically roam when abroad. I am rather disappointed and frustrated with this kind of service. It is also difficult to contact you, unlike Globe that has a " talk to globe" online and acts promptly on customers' concerns. My globe SIM did not give me any problems here in bangkok. I will be here until may 22. Hoping for your prompt response on this matter. My number is 09209636037. Thank you
Mr. noel Says May 22, 2013
hello good morning... every time i use combo AT30 i'cant use the free call,so i tried mega250 and the result is still same icant use the call., but whenever I am using 15c 5mins call its working . whats the problem? when i ask help in your smart center here in olongapo city they cant solve my pronlem they suggest to call *888, but still i cant contact it. i am very disappointed
Ms. chichi Says Jun 12, 2013
Hi Nanakaw yung phone ko tapos ginagamit nung nagnakaw para maka panloko. The problem is for business purpose yung number..Please pano po ba madidis-able yung smart number para wala syang makontak na kahit na sino..Solution for this please tumawag nako sa customer care pero wala daw ganung service ang smart..Please very improtant to.
Mr. along Says Jun 29, 2013
lost SIM card. please blocked it. thank you, thank you, thank you. my number is 09212064478.
Ms. Donna Says Jul 31, 2013
Currently I am in Doha and I've been using my smart SIM for almost two years now. Recently my daughter (currently in the Phil.) trying to reload 30PHP, but unfortunately it's not getting thru. I am still receiving SMS from Smart and other communication company from PHL.
Ms. almie luz Says Sep 04, 2013
My number is 09193708260. I called the *888 to find out how to sign up for UNLI- SURF 1200 and was charged 300 pesos automatically.i call and the agent tell me they will not refund my money.i do not know why I am charged this.when your website says to call this *888 to find out more info on mobile internet it says nowhere about this charge.this is very bad business to treat customers this way.i have a SUN SIM also.from now on i use it.
Mr. Lemuel Says Sep 19, 2013
Hi My number is 09194663012, I used to load all text 10, 20 so on, but notice that the load is failed to received. Is my number already de activated? I can receive calls, and text. , but If I load, it failed.
Mr. Lemul Says Sep 19, 2013
I have a problem, I just want to ask if my current SIM is still active. I can receive calls, I can receive text, but If I buy load, it failed.
Mr. ronald Says Oct 05, 2013
my phone using smart SIM prepaid doesn't receive a text from other networks, and if it is happen to receive a text, it was delay for 1-2 days in other words, super delay. (09085327170 and 09282642087)
Ms. acle Says Oct 14, 2013
i register the promo of brodband in smart bro i register the ON 199 for 15days", but i used it for one day only?why this promotion is offer the amount of 199 if the service is good for one day only??" and for 15 days?can you please answer my question clearly"
Mr. Jesie Pombo Says Oct 20, 2013
Could you please checked smart roaming # to which in the present time I am using this as my roaming here in saudi arabia. Unfortunately few months ago I was not able to receive my incoming messages from here in our home country philippines. So in this connection I please to ask your favorable action regarding this matter and expection your immediate attention. My smart roaming number +639217635862 SIM serial number 0312062165723900
Ms. Smad Says Nov 25, 2013
I just arrived five days ago. 1st day i loaded 500 pesos then i just had a subscription for bb daily for 50 pesos per day then the next day same subcription i had, but then again i loaded 300 in the morning my balance was 400++ pesos then when i check my ballance in the evening it was just 8pesos then i loaded another 300 and didnot subscribe for anything again at night time my balance runs out again..what are you guys doung with my credit, youve been stoling a big amount in a day! Can somebody from your call center explain this me!.
Ms. Arianne Says Sep 27, 2014
I got 200php to have my roaming on before leaving the Philippines. I got my roaming active while waiting three hours for the boarding time, but when i get my first layover in japan my signal was lost until i reached my destination country canada. I already tried removing the SIM and transfer to another phone. I switched it off and turned it on. For 15 minutes still no signal. I really need my roaming number. I cannot received SMS from my family. Help me please. Thanks!.
Mr. Melanie dela Cruz Says Sep 30, 2014
Can you please block my old number 09294041624 I lost my mobile then until now my number was active can you please deactivate that number. Thank you.
Ms. Estrelita Gotos Says Oct 20, 2014
My OLS account number 0719488080 has a 508. 25 PHP. I had terminated and applied new post paid plan with account number 0741921995 and has a current bill of 42.66 PHP. Will it be possible that my old account be consider as my new bill be deducted from the over paid amount? and so follows with my incoming bills. Please give me a number where i can talk with my concern.