I have spoken with five agents since Saturday morning and my issue has still not been resolved. I was told on each occasion a Manager would call me back. It still has not happened. Your customer service is absolutely appalling. I am seriously considering closing my sky account and moving to an alternative provider. In my opinion you really do not care about your customers, happy to take the money, but no support. I am really very disappointed with your lack of service for such a large organization.
My father died in December 2014 and we cancelled his account in January 2015. I have received my bank account statement which tells me that Sky Ireland has systematically taken €29 from my account since January. I request that you stop this immediately and reimburse me for the money taken. I suggest you contact me as soon as possible as my family and I are seriously annoyed by this blatant abuse and pilfering of funds. Ruth Sullivan , Cornamona, Co. Galway.
I am the account holder for a Sky Ireland subscription. I am currently in Australia. I cannot find my account details. I have tried to call every number given on the website. I have looked for an email address, but there is none. Live chat is unavailable. Girl on Twitter tells me to check the website I have had to contact my bank to tell them to stop all payments to Sky as a result. Given the fact that it is impossible for me to currently contact anyone in Sky to get my account details, can someone please email them to me? As regards my account details, here is all I can provide you with right now:Address: 19 Vernon Street, South Circular Road, Dublin 8Contact Number used to set up the account: 0871184910.
When is it available to book the May weather Pacquaio event? Sky is already advertising it on their screens, however when I call, there is no option at all to book it. Please explain.
No picture - message in square:"Mini TV unavailableNo satellite signal" What is a mini TV? I live in a complex of flats - so far, have not found a neighbor who is having the same problem. Hellen Heffernan Account number is 400020277887.
I waited nine minutes at the end of which I was talking to someone in Cardiff He gave me a number for Ireland which turned out to be for Sky Business Ireland, but in Scotland What is the right phone number to actually talk to an Irish person about changing my account?
Hello, last year I called and emailed you regarding my Tv and Internet asking for it to be shut down as I'm no longer utilizing it, it however has not been shut down and I'm not willing to pay for services I'm not using. Please email me as soon as possible.Thank you.
I called sky customer services on 0810719819, got through fairly quickly. I informed them i wanted to leave sky after 14 years. I was transferred to cancellations dept. Where after much pleading to stay including at a reduced rate i eventually managed to cancel my account free at last.
My TV says i am going to be disconnected because of non payment, but i have a mastercard direct debit so this should not happen. Now my mastercrd was hacked and they issued me with a new card. Something like this happened before though, but direct debits continued without any action on my side.
I have been trying to call you. Can you contact me on 0876263136? I am an existing customer of Sky.
I am trying in vain to cancel my sky TV (which I've learned hasn't been working for the last year (a friend is occupying the house)), but I am not getting through on the recommended number 00353818 719819. Please can you let me know how to successfuly disconnect. Thank you
Hi, just few weeks ago i switched my broadband to sky. Over the last one week there is no internet signal or phone tone. I called number of times to sky broadband service, but they are unable to help. By saying I need to be near my phone, but how I could do so since I have to call them from somewhere else as my landline number is dead. I am so upset and wanted to cancel my contract with sky broadband.
I have just got sky installed after ten years with UPC.it was a big mistake as in the day of wireless I have a 60 foot electric cable thrown over my house and drilled through the front red brick which is now broken and I am informed this is standard instillation. Will you let me know if your company can send a professional trades man to refit correctly for me.
I have a problem with my Sky box not receiving a satellite signal and have called sky to discuss. the tell me that my Skyplus box is out of warranty and will need a sky engineer to call at €100 fee and it cannot be scheduled until 23rd of October. This is very poor service and it is prompting me to leave Sky and setup free to air as I will not allow myself to be ripped off by this company.I am a customer for 11 years, but after this evening chat, it is time to go elsewhere.
This is not a kind of complaint, but still i m putting in complaint box. Actually I am outside of Ireland for more than three months. In the mean time I had low credit in my account in July as far as i remember. Therefor, could not debited the monthly payment. And unfortunately my housemember is still out of entertainment. I tried to reach youbut after 13 minutes waiting the line disconnected while it was international call.
I have enough credit in my account numberw, so please debit monthly payment from my account and active the line.
My sky box keeps losing signal.i have plugged it out,pulled out the SIM card .i have phoned cuustom service, but the problem keeps reoccurring .i have phoned customer service again, but waiting time is seven minutes I can not afford it.
Hi my account was closed some months back.the address was cloncarrig old Leixlip road Lucan co Dublin and the password was Derham.my name is Paul Fagan and d.o.b is 08/01/85 I am now living in Australia so if I have an outstanding debt can you forward to on to me by email at Paulikf@hotmail.com and let me know how to pay it by credit card thanks in advance
Hi I live in milltown newbridge co .kildare and my stations are gone,keeps saying no signal,can you help please. My name is Susan O R eilly
Phone number 0857704729.
The RTE channels shown on the Sky network are diabolical, the picture and sound keep breaking up and even freezing. do not tell me it is a problem with the atmospheric conditions as no other channels suffer like this.
Hello,Until July 2012 I lived in 42 Priory Avenue, Stillorgan, Co. Dublin The phone number associated with the account is 2880972. The house sold in July 2012, I rang Sky to CANCEL.I was persuaded instead of cancelling I could pay nothing, ring up with my new address in a few months and continue with the service. I had two house sales fall though so that did not happen. I discovered recently that Sky have been taking money out of my bank account since February 2013 for no service. Josh in Customer Service told me a week ago that a Manager would get back to me. No one did. Sharon 087 6958486
my sky+ has not worked for nearly three weeks.can somwone call and fix for me??
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