There is not a store in green bay wi that sells the steam mop solution. When i just called shark the lady was so rude when i told her about this. She said there got to be a store in your area that sells it. Horrible customer service.
I bought my Shark Steam Mop from Wal-Mart in August of 2014. I have used it weekly with number issues until today. As I was mopping my wood floors(not aggressively) the handle snapped off. It broke where you push it in to create the steam, making it now un-usable. I'd like a replacement mop sent to me. Thank you.
I have purchased three steam mops from Shark and they are not "steaming". I do not have the money to keep buying stuff that wont work. My latest Sharkis the two in one Vac-Steam and it does not steam now Please help me. I have tried to unclog the steam hole by using vinegar and that did not work. I also have Shark Steam Mops model
My vacuum has stop working due too faulty vacuum please contact me on 0410276754 too discuss i have only had it for two years.
First of all i want to say I love my Shark steam mop does a great job cleaning areas on my carpet and my kitchen floor. There is a problem though I noticed the Steam mop even though I do not over saturate or stay in one area to long it has taken the shiny finish off my hardwood floor in the kitchen. The floor is clean, but dull? I know it wasn't expensive stuff we got it at lowes and paid only around $300 to do the floor, but now the finish is gone?
I can handle replacing sream mop twice because handle broke if too much pressure is applied. I can shake my head wondering why I purchased a product that emits steam and shrinks the all cotton mop so it no longer fits. I cant handle the fact that it does not steam when small square attachment is used and when I remove the attachment a solid stream of steam nearly hits my seven yr old grandson. This does not occur when using large attachment. I thought about posting a video on you tube or Facebook to warn consumers.
I have owned a shark mop for a while now my problem I the pads shrink when you wash them and the velcroe looses it's stick hence the pads come off when you use the mop which can be very irritating can you do anything about this.
My Shark Steam Mop stopped heating up. I bought it at Walmart in last Christmas. So it's not even a year old.
I there, Tonight I purchased the Shark Professional Steam Pocket Mop S-3601. I used it and LOVE it. My Shark mop is missing the Rectangular device that snaps on to go over carpets and It's also missing the attachment for grout cleaner. I live in Canada and do not know if there's a Canadian contact number, but I couldn't find one. Could somebody please ship me the two attachments? I'd be very grateful. Thanks! Amanda Anstee.
I purchased my shark professional mop approx. six moths ago, on Friday it stopped working I took it back to the store I purchased it from, but was told that as I do not have a till receipt or packaging then there is nothing they can do. I paid £149 for the mop and would like to know if shark have the facilty to replace defective equipment or provide a refund. many thanks Dave Fergus