Guys I am having the same experience as ye. I created a new profile during the week now it tells me that my email address doesn't exist in their database..
Please POF please try and rectify this issue as soon as possible as this is not the first time this has happened and I got an email off ye guys apologizing to me for what was going on although it took over two weeks to get back to me.
My email address is email@example.com
I wanna know or how or why I can not not get on Pof website if you tell me what I have done wrong then i will delete your app off my Iphone number point keeping if I can not sign up anymore my user name is glenn_uk and would like you to contact me as soon as possible please cos I do not think I have done anything wrong may i ask? And it says my email address not on our database unless you already delete me my email is firstname.lastname@example.org please reply
My problem is identical to many individuals on this site, I was using the site fine then all of sudden the site did not recognise my password or email address, so i duplicated my profile under differ username and still I have same problem.
Please can you rid of one site and keep my original also allow me back on here please.
my email is email@example.com phone number is 07792152091.
The account Coomber: just for fun is my picture and name, but the account information about me is incorrect. I do not have an account with POF and do not wish to have one as I have no need for it. This account has caused me problems in my relationship and I wish to have it removed as it is not even me. Please contact me on firstname.lastname@example.org as soon as possible to let me know what you plan to do about this.
Hi - I've tried registering three times and keep getting the same result. I do everything required and get an email saying my registration was successful, but am never able to login. I get a message saying my username or password is wrong. I enter my email address to reset my password and get the message that it is not in the database (which is contradicted by the fact that I got the successful registration email). My username is Henna2000.
Hi I set my profile up a few years ago, but never really used it, but have done the last few months, but my age on my account is wrong I am 32 my date of birth is 16/06/1981 is there any way you could Chang it or advise me on how to do it
Thanks Anthony lomas email@example.com
I had a pof acct, but met some one and deleted it. Filled out the exit info, but I am still getting messages like its active. Is it possible some one may be using my email without my permission? If so I want any and all accts associated with my email made inactive. I do not need your service anymore I have someone. Can you contact me on this matter asap. Email is firstname.lastname@example.org. you can reach me there.thank u
I have a new email, this is the 3rd time I had to set up a new profile. I am not sure what to do my user name is maloneadam21, but this is the 3rd time my password changed again. I hat e to loose all these contacts and start over agin. Can you email me my new password. My email address is email@example.com thank you
I can not sign into my account. My account name is "winerydogs1993". I have a upgraded account and this is the 2nd time this has happened to me. I haven't done anything at all. I demand to have my account back or again another refund so I can sign up again. I've been on for only two days and I haven't broken any rules at all. People report me because I do not respond to them, that's not fair! I am getting really tired of this. I demand my money back since I've only been on for two days! If not I will have to contact the authorities about this
I have had to change my email address and now cannot get into my pof account as it is not recognizing my information - I do not think I can set up a new account - my new email is: firstname.lastname@example.org
my old email was: email@example.com
Is there a solution to this? and if I cancel my account how do I set up a new one? thanks
Ive had an account for a good yr or so. Pureheart3107, but refuses to let me log in now. Tried resend password, but says email not known. Set up four or five new accounts using new ids and email accounts. Lets you set up and sends you the email, but then refuses to let you log in or reset even though they just emailed you to the same account. Tried emailed pof before and got no response.
I am having problems logging on POF. I was log in and then for some reason it log me off. I do not know why this happen I try numerous time to log in and it was unsuccessful. then I try to reregister under a new name was successful login in and when I want o send a message to another user name it log me off and I was unsuccessful logging back in. May you please find out the problem? and maybe reset my password? My user name is lol_smileyface and e-mail is firstname.lastname@example.org
Hi I use to be a member, but met someone and have since deleted my membership.
A friend of mine has told me my old account has been set up again and I have not set it up.the person who set up my account for me has my details and have fallen out with them since and now they keep setting up to course trouble for me please can you deactivate the account it would be very much appreciated thank you.
My user name was virginman1971.
I cannot log into my account MrFunTimes99
And the site says my email address is not in the database
I have not breached any of the user conditions and would like my account reactivated please
At the very least please explain why this has happened?
Hi my username is sparky841 I can not access my account matter what I try then when it asks for my email to get details it says email not recognised. I need to delete my account for I have found someone and its not doing my relationship any favours, my email is email@example.com can you email me with how to resolve this, I thanks
I made an account a few times. Deleted them and came back again but, now when I try making a new account it and then sign in ass a new member it says invalid password. So, I enter my email to get my password reset and then it tells me that the email is not in the database. What is going on here? Why am I not able to make an account? My user name i created was dawizardman.
My profile has been Deleted twice now for no reason and customer service says they get back in 48 hours and now it's been over three weeks and no word back yet. I have followed the rules and both times this has happen was over the weekend early morning hours for it showed I had messages after one am and when I went to login around seven am I was deleted. So can You tell me Why Please?
I registered and used POF before. Since then I have been trying to register again, but once I registered and an acknowledgement or confirmation letter is sent to my e-mail address; I will not be able to log in again. This has happened to me two or three time now. The system will tell my e-mail address is not recognized or is not registered in the system. Please, I need your help here. I love to search at POF. Thanks.
My e-mail address is firstname.lastname@example.org and my screen name is Jonathan-Dee
Hope to hear from you very soon
I set up an account filled everything out. Received an email saying my account was set up and it gave me my user name. When I tried to log in it said the email or password was invalid so I tried to retrieve password and i was told the email was not a registered email. It is the same email I was sent the conformation. So I filled everything out again. And same process ass before. Can someone tell me where my account is.
Email is. Lboudreaux73@aol.com
I can not seem to get any help here in Australia.
for some reason my profile has been shut down without any explanation and I cannot start a new profile. I have tried with a new name, new email address, but cannot get in.
It will email not on our database.
I am getting more than frustrated as I was talking to someone nice and now have no contact.
I can not understand how they can shut you off with no explanation. I know I have done nothing wrong and am happy for them to read all my messages. I did not post anything dirty nor did I talk about anything of that nature.
I tried to reply
I deleted my account two times already and it has told me it was deleted, but I still see my profile and still get messages I have met someone and he is getting mad about it I want my profile taken off right now it's Tennessee sweetie I have blue hair in the front I am from Knoxville tn if its not deleted like I want I am suing
I am not shallow, but I always do keep it 100% real and honest. I love your service, but lately the women that I have been matched up with, let's be frank, look like straight up Goonie Goon Goons. Again I am not shallow, but, beauty is for the eyes of the beholder, and ugly sho nuff is for the blind, and I can see very well. They are people too, just not for me. If I have to sum it up in a word, DAMN! Do I look thirsty to you. Thank you for hearing my point of view, in which I can not apologize for. You do understand, rigjt?
I've been on here for over a yr now.bur can not log on now I want this problem fixed.im elusve289 it wnt accept my password and then doesn't accept my hotmail to resend password at Greg.email@example.com need this fixed have people I am talking to.tried numerous attempts to fix, but with no luck please fix imediatly.
cant get through to the one 917-720-6558 . I still have another month with membership and i was cancelled with stupied explantion that made NO sense what so ever. I was never rude to ANY one one there and showed NO nudity of myself. Was told something stupied about spam.??? I am GOING contact local news channel about this RIPP OFF . I still have another MONTH I am talking to better bussiness buero today in st.louis and reporting Plenty of Fish. This makes NO sense. .. AT all. i expect at VERY least a FULL refund I did NOTHING at all wrong !
Hello My name is Q and Ive been a member of POF for a while. One day I tried to log in and was restricted to. I had my passwords set so when I type pof the site would pop up and when I typed the first few letters of my user name then my password would appear. I misplaced my password and I can not log in any more. I also tried to create a new account and the site will not let me. can you contact me at Quijohnna@yahoo.com as soon as possible And when I try to register no matter what user name I pick, over and over again saying user name already taken
hello my name is Mark sicker and my email address is firstname.lastname@example.org . and a few weeks ago I tried to upgrad for the three for the three months and wa and was charged close to $4 I received a bill on my so I was trying to figure out what is going on here and I've already sent two letters , but have, but have never received any confirmation of an upgrade or of even a response to my letters 33 963 if you would please be so ki sincerely mark sincerely mark sicker
I registered an account with user name is WhosBehindDoor_3 on August 16, 2012. I thought I deleted that account. I have an updated account from May 2013. I use the same email address. I have been trying to close the WhosBehindDoor_3 account and have been unsuccessful. I've tried to use the original password and also tried to get assigned a new password. Both unsuccessful. Can someone please help me delete this account? This needs to be done. I have the updated account of HopingURtheOne user name. I want the previous account deleted. Please help. Thank you.
Dear sir or madam, I am a 41 year old man from England, united kingdom,I have been told by many friends of mine about plentyoffish.com having never been on plentyoffish before I thought I would join. The problem I am having when trying to join is no matter what user name I make up it rejects it and says this user name is taken, I have been trying to join now for the last eight weeks, and in that time have put in over 200 Diffrent user names and it still rejects them, so what I was thinking is if I give you my email address could you please forward me a user name to email@example.com
I had an account with POF and i did meet someone so i deleted my account. and now ive been trying two make a new one or go into my old one..either way it will not let me. Says my e-mails r invalid...WHAT? Your teem need to help me and all these people with there problems with the accounts also...i just love how a recording is always on your POF help center Thank You..sincerely MOST FRUSTRATED
My messages have'nt been sending after only five days on your site.
I joined a week ago and have been having a lot of conversations with people that i now can not reply to.
I understood that this site was free so feel very upset that my messages won't send.
There is also no contact help number as i live in the UK England which is not good there should at least be a help centre or number you can contact.
Feel very angry right now.
My user name is HelenL76 my email is firstname.lastname@example.org
I did not know that you only had two weeks to change information when putting in your personal information like you birthday. I think this is the problem I have been having with contacts. Is there any way I can remove the birthday on my profile, I would rather tell them this information, because I notice that I look younger than the men who contact me and they say they are in their forties.
I've been on plenty of fish for over a yr now, I've paid for it in the past. Now I can not log on, I've been booted. All because a bitter ex boyfriend made lies whatever it may be. I am on of the few people on there who seriously looking to find someone and obey all the rules. So many do not, but I did. He just became a member, I've been one. I'd like to see proof if it's possible supposedly what I wrote because I know the two I sent where normal conversations and all my pics are legit. So if at all possible could you sign me back up. I would greatly appreciate it. Email at email@example.com
My compalaint my acount as been deleted for no reason I keep getting abuse my self as a lady said is that you when it is me at 42 she says I am fake when I am not then when I say if yr not interested well do not bother me next I go on it's been deleted for no reason ...and there fake aswell . If you look at my file you can see for yr self than just delete there acuntont . I got deleted due to some one calling me fake and all I said is if yr not happy then do not bother me.. I get blocke then get deleted for nothing just cause I wasn't interesting.!
Had a plenty of fish account over two years ago deleted it after meeting somebody he was basically a looser. I made an account two weeks ago and it got deleted for no reason so I made another that got deleted my third one has just been deleted again made it on Fri for absolutely no reason its gone..Am genuinely looking for a boyfriend am not breaking any rules, but yet my account disapears I want an explanation for this????
This site is pissing me off can not get into my account, all it says is it does not exist. So I just made another one and took all the time to fill it out and I am getting the same thing! I hate wasting my time for no reason. So please get this figured out. You can reach me at charlesmartinesi@Yahoo.com
This flippin website is screwy. I had a profile, met someone, then deleted my profile. The guy, so it turns out is married (POS). So I wanted to reestablish my POF file. I have used a dozen different variations of my original profile username. It keeps telling me it's already used. Since it's based on my name, I highly doubt that all these names I have made up are taken. Changed words... added other words to it and I get the same thing over and over: username is taken. Bull Not over a dozen variations. My name is not common.
Seems like my account has been blocked and will not able to create new account neither.
I had created a new account while I had a old account. I was going to deleted, but I just put them hide it. After that I did loose access to my old account numberr new and couldn't create new account...
Can you please help me on this? I like this site.
to whom it may concern,I was on pof tonight suddenly I was logged out and when I tried to log back in again it said my password or username is incorrect I re typed it several times with no luck.. I went to change my password by email and it is now saying you have not got this email on your data base.. (even though I have emails from pof in my hotmail account? ) I wish to delete my pof account, but I need to log in to do so! if you could get back to me as soon as possibly to resolve this issue thanks
Hi Pof fish freinds i have not been able to get on your wonderful sight for a very long time and cant figure what happend wrong. You all are not exepting any username or password i use. If you can get back soon please and let me know how i can get on your wonderful sight again. Sure hope you can get me back on. Thank you and god bless. Please send email with username and password i should use Thank you
Up until yesterday i have been a member of pof. However when i tried to log into my account, the password and user name i use was deemed incorrect. After several failed attempts i decided to reset my password. However when i entered my email address the login page stated that the email address provided was no longer on the system. I find this very confusing and strange. Has my account been suspended or even worse has my account been hacked? I find email address situation quite strange as i had gotten an email from pof with my pof local matches.. So i hope you can help with my inquiry. My user name is nias30
Looking forward to your reply,
my email address is firstname.lastname@example.org
Please help! I set up my account yesterday and was having fun and chatting with a few new people. Very good site, but I was extremely upset that it seemed to crash then wouldn't allow me to log back in at all And advised my account didn't exsist?? I spent about three hours on line and NEVER done or said anything against the web sites rules. I've just come out of a very long relationship and this helped me yesterday. Please can you look into the problem and email me back ASAP. I want to use the site I really do. Many thanks Lauren smith
Pls please help me find out y I can not get on
Pof, it's sayin my email is not in your
Data base, I set it up myself I am gettin my
Self in a mess cos I can not understand y
I have tryed to set it up again today with
Best friends help and it still won't let me,
I had met a rearly nice guy on there and now
I will never be able to contact him or the others
I was talkin to it just do not seem rite can you help
Me please . Mrs southward x
Hi, I have been using pof for some time now and me and my new friends were all getting very well. However, my account has been accidently deleted again, please can you reinstate it! when you check you will see that it is not in any breach of any of the rules, but still keeps getting flagged. I use a shared computer which may contribute, but in any case no rude messages or anything of that nature was sent. This is the 3rd time it's happened and my really good profile and nice pictures has vanished. My user name was somethingnew_8. Password: mynewaccount. Many thanks
email: email@example.com. Thank you
Hi I've recently experienced problems with me pof account, someone had changed my details so that my personal mobile number was displayed on my profile in the header section saying to ring , this is unacceptable as it has caused me great distress at having my personal number on display and I would like pof to check my account to see if they can find out who accessed me account or where it was accessed from, I have never my password out to anyone nor have I left my account open and unattended
Sir/Madam, I cannot log into my account Ozziesurfer1And the site says my email address is not in the database I have not breached any of the user conditions and would like my account reactivated please At the very least please explain why this has happened? Kind regards, Oscar Castano, firstname.lastname@example.org
I have not been able to log in and when I click 'retrieve password' it says my email is not in your database. When trying to register for a new account only HALF of the letters in the image text can be typed it, thus preventing registration. I would like you to get back to me as soon as possible. Thanks!
Having trouble accessing my pof account. I have not changed any details, but suddenyl cannot log in. My e-mail address is not recognised though I have received update mails from pof (nothing to indicate an issue or that I've been blocked, barred or deleted).
I can not find any contact details for pof to try and put this right; my data, pics, mails may be stuck there unless this is resolved.
hi my account name is cuddlybear12345 please can you tell me why acount has been deleted as ive stuck tou your terms and conditions, ive had one lady block me and i do not know why she from long stratton, evening we was having a chat next morning she was strange and i feel unduly justed if that is why account deleted look forward to hearing from you
my email address is email@example.com
i see many complants, as i have, been on for a year, maybe two, this morning, try to log on, cant, says password is incorrect, try to reset password, say your email is not in our databank, i have done nothing wrong,
friends called me this morning and asked if i blocked them or deleted my acc, i have done neither, my name is,
hellplesslyhoping. my email is, mbcwmk @ yahoo .com. would you please help me !
I recently signed upto plenty of fish and my username was GingerPrince74, however the app signed itself out and everytime I try to log in or retrieve my password it says doesn't exist however I have an email from yourselves saying it does, I created a new account with a different email address and this does the same. What is the problem with your service. Email me at firstname.lastname@example.org with an answer please.
Yes hi my name is Gianina. I sign up for plenty of fish lastnite I try to sign into my account today and it says it does not recognized my email or password . I do not understand why I am not able to sign in. I also put my password and email on a paper so I do not forget. My user is love_nina
I, "paralax22" have been searchig for a wife for over a year on POF, with no problem. However, yesterday I was the victim of a vindictive response to my kind rejection of "lefty219." I told her I was sorry that I could not help her and that it would be best if we no longer contacted eachother, and today I discovered that my POF account was deleted. PLEASE DO NOT ALLOW VINDICTIVE PEOPLE TO CONTROL YOUR SITE, IF YOU CAN HELP IT. Please reenstate the POF account of "paralax22." My email address is email@example.com . Thank you for your consideration. Mark
Hello pof! My name is Chris L. Thank you, but no thanks! I love my
woman and I gonna make it work with her. She means
the world to me. I deleted my profile some time ago.
It seems that my profile has reach other sites. End
this now. Delete my profile asap!
CAL2571 Adventurous "42"
Hi my name is Nicholas live in Lethbridge Alberta cant sign in and says my email is not on file my email is firstname.lastname@example.org or email@example.com says my password was reset by browser it wasn"t I have pictures on there and the girl I,m seeing from your site is alittle upset I haven't hide my profile I,m 43 years old love your site, but having this concern my info is floating around out there cause I cant access my account My screen name is webkinz says beauty comes from the inside for my headline Lethbridge alberta
I only just joined two days age, but the site won't let me get back on! It says my password is incorrect, and then I put in my email address to reset it it says it's not in the database!If I try to create a new account with a new email address it won't let me put in ANY user name- it says they are all taken.
I had already met a few guys and was about to upgrade my account. This is hugely frustrating and I see from forums it is not uncommon!
Please please help me. My username was DisneyEyes.
I created a profile yesterday and tried logging in today and it said my password was not recognized (even though i know it was the correct password). I received the email to reset password, i created a new password, but i still cant log in. it keeps telling me the password is not recognized.
How can I log in to my account?
hi there my name is Tony my username is wolv3rin3 i have tryed sereval times to log on to the site, however i keep on getting my email is not on your database i have tryed to register and i get the same thing its like it doesnt work can you help me in anyways ??
my email firstname.lastname@example.org
i did ask for my password change before never happened
im stuck as i cant seem to get back on to your site
can you help me please i would be grateful
Mr. Paul Says
I can not login to my account and when I try to put my email address it says it doesn't recognize it I do not understand I've tried everything it started Sunday I've had great success in the two weeks that I've been on so I am pretty disappointed I am having difficulty logging in my email is email@example.com it would be nice to now why I am not rude or have no nude photos
I was trying to log in so many times .it says check your password or user name when i typed my email address it says not in are data base .i was trying from for hours, but couldn t log in i think my account has been deleted without any reason i never be rude to anyone, but all even its deleted i must get a notification that it no longer active such a hassel i am gonna sue your company in fairtrade for wasting my time presious time while sigining in .thanks
I cannot login to POF and I do not know why, I try to retreive my password as its not functioning, I enter my email adresse at firstname.lastname@example.org and POF mentions that I am not in the data base,my User name is calvarez32,can you please let me know why I have not able to have access ??? My email adresse is email@example.com
hello, i have had a profile on pof for the last four years, my username is catch2610, i have tried to sign in, with my username, and password, and i get a red message on the sign in page, that my email isnt in your data base, i also tried to set up a new acount, i still cant get online, . this is so frustrating, as i was messaging a lovelly woman,also, i cant call anyone to try and get this sorted, . please help. as i think plentyoffish is a great site, . i am sure i have not broken any rules, .Mark bartrip. firstname.lastname@example.org. please HELP.
Has anyone actually been helped on here because this is bullshit ive been a regular user.. Just looking or someone...
No intimate incounters
No harassing ppl
And i wake up to go on my mobile pof( tried in my laptop) and says wrong password wrong username
I email the mods and get the same response cant give out why i was deleted, but any attempt will be deleted... Ive been on pof for two years meet really great women and all of a sudden i get deleted...
Please reinstate my email email@example.com
Please help.. I think my account was deleted by you. I had some guy Johnalan2448 contacting me that just wanted to talk about a sexual relationship.. when I rejected him he became rude and said he was going to report me.. I did NOT break any rules so if my account was deleted that is not fair.. Now I have lost contact with someone I had just struck up a nice conversation with.. Please tell me if my account can be retrieved.. I I blocked him and he did this unfairly. I would hope that this is not how you run your site.. I was impressed with it and saw many men that I may be able to connect with.
my user name was southernshy1
my email is firstname.lastname@example.org
i have been harassed by a member,(screen name:Blazing flower who has now fictitiously posted a review of a supposed date . i have never ever met blazing flower aka sherri in person . i have never been on any kind of date with this individual. . checking the chronology and substance of the text conversations will remove all doubt of there ever being any personal encounter, meeting ,or any date, whatsoever . my first and only phone conversation w this person was late evening August 31.i demand that this review of our "date" be removed immediately. i would appreciate your immediate attention regarding this matter.
I have had my profile removed on over three occasions .I am doing nothing wrong .I have good pictures a good profile and have been manerly towards other members .So ehy sm I being deleted every few days ? My emsil is email@example.com please rest my account as you have stopped me meeting a potential partner
I want to sincerely apologize for the unwittingly rude comment i made Saturday September 1st.
To be honest i have a very dry sense of humour and i felt i was being made fun of about my hair as the gentlemen posted an insult to me, so i tongue in cheek respond piss off.
I am generally a very respectable person and my two weeks on this site has given me a much needed social outlet as i am a stay at home grannma and i am a bit lonely and needed social interaction and plenty of fish has a respectable amount of good guys whom are more polite than not.
Please reconsider deleting my account as i assure you i will not text before i think again.
Yours sincerely Helen rose Parry email. firstname.lastname@example.org
Hello to I was getting several emails from this site and when I clicked on the link to my surprise I see pictures of me with a full profile .I believe someone hacked me and took pics and info of me to make them a accnt with P.O.F now because of this I aim dealing with several issues in my life hopefully p.o.f can fix this matter..
Got email stating that registration went through, but when I went to sign in--it said that password wasn't good. Then I went to reset password and then it stated that email was not in data base. Can this be fixed please? My email address is email@example.com Thanks
What is going on? You continue to tell me that I can sign on now, but your site will never recognize my one and only email address -never have had another one. You also continue to tell me that you will get back with me and I never hear from you. I had met someone and now I can not locate him thanks to your website because either you delleted my accout for no reason or someone has hacked my account numbert to mention I have lost all of my treasured pictures of my daddy thaat has recently died. I am very disappointed with you and POF after all these years. firstname.lastname@example.org -only email address I have ever had! I need your help please.
Hello..Im not sure whats happened, but my plenty of fish account has vanished and when i type in the email address to try retrieve the info it say its not on your database..Im very confused as to what has happened as i now cannot access this site..my email is Finna7@bigpond.net.au
My name is andre and I receive your email about my pof account I really dnt understand why my account been close and I haven't had anything explict on my page so since my account been close is it possible that I can make a new page then cause this really doesn't make any type of sense at all and I can not erase my old email or do anything I can not even register for a new page so what can y'all do or what can I do you can email me bk email@example.com
For some reason I can not sign in into my account even though I am putting my username and password correctly it still says that my username or password is incorrect and whenever I try to retrive my password by putting my email address it says that I my email adress does not exist in your database. Help me out Guys My username is titans54321 and my email is firstname.lastname@example.org
Hi my nAME IS oSCAR mARIN MY EMAIL ADREES IS email@example.com. I am trying to figuer out why i was canceled if you can check the status why if i wasnt roud or disrispectful to anyone. i enjoy being apart of the pof comunity. i hope we can come to a salution to my lit problem. thank you for your time. if you care to contact me via cell or email, my info is (619)600-8315 or email firstname.lastname@example.org
I was using your site and then all of a sudden I was not able to use it. I was slowly getting restricted from different areas of the site. I tried to log back in and it did not recognize me at all. I tried to change my password and I was told it was no longer in the system. Please help me look into this so my account can be reinstated.
My user name is vanninthedesert
my email is email@example.com
I look forward to hearing a resolution in my email.
I cannot log into my account, my password comes up invalid, and when I go to 'forgotton password' it says my email is not on the database ?
Ive been using POF for some months now, so know my password and email are correct.
I have not been abusing the site, so do not understand if my account has been deleted
To who this may concern....
I recently set up a POF account for a friend of mine which has recently been hacked into i have the details of the information that the account was set up with and i also have the email account the the account has been hacked by....
please could you contact me on firstname.lastname@example.org or email@example.com for further information
My name is Rishpal and I am email ID is firstname.lastname@example.org. i do not know its like my second time you delete my account without any reason. I am trying to create a new account, but when it goes up to upload photos then it says season expired and delete my account. i try many times now.
My old username was BGM8385, I tried to change it to BGM45431, that it accepted. When I tried to change my password to the same password as the first, it will not let me sign in to change anything. I have tried changing my password many times, but it keeps saying to CLICK HERE TO RESET PASSWORD OR USERNAME. What do I do now, HELP PLEASE
I recently put up a post on here a couple days ago that is not here anymore for some reason. I try to log into my account and it says my username or password is in incorrect, I then try to reset my password and its says my email is not on your database. I haven't broken any of the rules so am baffled as to why this has happened. Can you please let me know or even reinstate my account I'd appreciate that alot. My email is dannyhunt2@Googlemail.com and my username is dannybwood. Thanks
Hi my name is andrew jones and my login name is jublyjunior, but I am having trouble logging into the app on the phone as i believe you have blocked me.
It says it doesn't recognise the login and when i say forgot password it says the e-mail address doesn't exsist.
Can you help?
Hi I can not get in to my pof account I think someone has gone in an change my password because I typed in my email to receive password an it comes up email not in data base?
Can you please email my password to my email it is email@example.com!
I used my email as a username as my username weezyf86 wouldn't work at times too.. All this is weird please help :/
Look forward to your email :-)
i have sent two (2) e-mails to firstname.lastname@example.org and I have not received any response to fixing the problem I have with my account. My username is Hazeleyes103. I cannot access my account on Plenty of Fish. Please change my e-mail address then I can reset my password. My new e-mail address is email@example.com. My old e-mail address was firstname.lastname@example.org which is not accessible any longer. Thank you.
I am trying to contact you because your website says that every time I put my account in with my password its data cannot find it in your website database so when I put my email and it states it is not in your database, but yet I still receive an email from you so what am I supposed to do in order to use the site when this is the third time it's happened to me and I've had to set up three different accounts my last username was here4u1980 me email is email@example.com
Hi, to my how concern. My name its Joshua Gonzalez. I am been a member, in pof for long time, now. I just have problems, with my username, and password. My e-mail its, firstname.lastname@example.org. Can you, please help me, or delete, the profile. So I can open a new one, please. I send more three massage, for someone, to help me, but I do not getting any answer...Thanks for your support. God bless you.
I have having the same issue as many other people here, I have an account that I was using this afternoon and then when I went to go back in and check my email about 20 minutes later POF said I either my username or password was incorrect, I did not change anything. My email is not recognized in your database for some reason either, this is the same email that I have been using the entire time. PLEASE FIX THIS! My email is email@example.com and my username is daisymae850
Hi there i was on your dating site, for about three week, and now my profile has been deleted and i cant get it back or set a new one up. Please can you tell me why this has happened as I've not sent any inappropriate messages, i will admit that my first initial message was copy and pasted, but i just got the message saying you didn't accept these so changed it, but the message was clean, so why can i set up a new profile, or get my old one back.
My username stephencroft-1980 and my email firstname.lastname@example.org
I tried to get on my POF account today and the site would not allow me to log on. It stated that my password was invalid and when I entered my email address to try and get my password emailed to me the site said it did not exist in the POF data base. I do not understand what has happened I was just on yesterday and both my password and email were working just fine please fix the problem Thank You.
My name is musadiq i am trying to register every time it says that username is already been taken, when this message appeared before submitting registration page in a tiny message box form, i changed my desired username and when this tiny message box didn't appeared i submitted the registration page, and then that small message box appeared in bold and big letters. If the username is already been taken then why is not the message box is appearing before submission and if the username is already taken then why i cannot find it in search column?
i need help on this.
I have tried to re-instate my pof membership. I received a welcome letter from markus. When i try to log in i do not have my password and when i try to change it your system says my email address is invalid or not part of your data base, both of which are not true you are sending me email at my address! how can i get on???
My complaint isi am on able to log on it keeps saying that my user password is incorrect or my email is incorrect please email me and reset my password for me thank you. At email@example.com.
I have been on this site since January for some reason i can not get into my account i really like this site and i want to know if you can help me get back on. My user name is slicker59 and password is codybear7 when i put in my email it tells me its not in your data base please help me reopen my account. Thanks fran.
Can not sign in my account it says my email is not in data base. what can i do to get back on site please help me with this problem. Thanks fran.
Account and my user name does not accept the password. Can you send me a link to reset my password. Please the user name is x-factor.
I cannot access my pof account. I am told that my email address does not exist in our database. What is the problem?
My PAID acct was hacked last night and the man I have been talking to alerted me that this happened when he received a message stating my son was in an accident and I needed money did they also get all my payment information too? will I get a refund for this breach of your website? I need answers to these questions ASAP.
I have requested you to remove christy_41. My ex-coworker put this profile on pretending to be me. You need to remove it. This is my 4th request. It's belittling and wrong.
Hi, I have being trying to log into my account, but pof is not taking my password and is telling me my email address does not exist in the database. Please help me out so that i can log in again. Thank you.
My dilemma. I met the woman of my dreams on POF. Together we decided to delete our profiles. I got on her computer the other day and say an emai from POF wth her updated matches. She denies it exists. Looking4Smiles24 (4/11/2014) Smyln_n_MO I would like to know are both accounts still active? When and what was the last activity on them? We are/ were planning to get married. I am not so sure now. Thanks for your help in advance. Dan
I cannot get into my pof account you sent me conformation that my account is up and running i validated my account from the email you sent me i tried to access my account with my user name and email it keeps saying email address not known how can this be as you sent me emails to it my user name is redhatters my email firstname.lastname@example.org
I am looking forward to getting access to my profile
My account has been deactivated for no reason. It won't accept my password and my profile is no longer visable. I tried to reset the password, but am told my email is not on pof database. Set up a new account and it too was gone within half an hour. Reading the complaints on this page i can see this has happened to others also. Please help.
Jason Albert Metz created a bogus acct with my pictures and first and last name. He is sending messages to everyone. I can take the harassment, but I am concerned with my job and co-workers/ bosses seeing this false information. The user name on the account is overcast cloudy. Please delete this bogus account.
Please help me not able to log into my pof account. It is saying my email is not recognized i had made some good friends on there, Now not able to contact them. User name is trish 123, My email is email@example.com.
I want to know how to delete my POF profile on my android phone.
Hi,my name is patrick and i cant seem to log in to my pof account. It tells me that my username or password is incorrect and it wont accept my email either. I know pof shuts a profile down if there is sexual photos or comments, but i do not have anything like that on my profile. Can you help.
Why does POF not return emails and phone calls my user name is pop8olive I have upgraded my account under this user name, but can not sign in.
My ex has stole my pass word hacked in as me and revamp my profile to a disgusting level the Leicester police are involved and he is on bail I need a contact number for the police so they can get in touch and get detail of loggings to match up the time he hacked my account could you send this asap. Thank you.
Could someone please send me an email or phone number to report one of your users on pof. I would be more than happy to give you this users profile name and the massage from him. This user has stated to me that he is looking for number 43 and has also left his phone number after me being very respectful saying I was not interested. This user has opened another account and is very disrespectful and sexually verbally abusive. Thank you very much for taking the time to read this and I would appreciate a response as soon as you are able.
I have been on this site for a little while I treat the people on here with the up most respect and for some reason my profile keeps getting deleted. I have not done noting at all wrong and for sure would like an explanation seems like every time I meet someone talk a till to them my profile gets deleted and we loose contact. So can someone please let me know what is go and on also you can call me number is 2816503298. If this is the way this site is supposed to work I would for sure not recommend it to no one I wanted to be an upgraded member, but I am Leary to now.
Hi there my name is linda warburton. I am just wondering why my POF account keeps getting deleted. I have tried to sign up now three times and it will not recognise my email address. Can this be sorted out. Thank you Linda Warburton
Hi no abuse to report, but was wondering if was the only way to contact you as I have tried all ways, I can not login to my account as it says my email doesn't exist on yr database, I have not mis behaved, but do miss the social side of pof please could you take a look at my account and please resolve it many thanks Sean mc.
Hi thank you for your prompt reply, I am disputing the fact that my account has been deleted because you believe I have been improper, I have been a member for many years with no problems at all, so I do believe that it's more to do with a lady who's just taken a dislike to me for a reason I do not no of, please reconsider your decision or monitor me regard Sean mc
I seem to be having a problem many others are having as well; when I attempted to log on today, the site would not do so. I attempted to reset my password, a message came back saying that the email address is not in your databases, etc. Please help and restore, I have many many messages in my Inbox. My user name is 'RollingWorld' and my phone number if you need to contact me is: 804 253 2267. My email address is 'firstname.lastname@example.org
Someone made a fake account under emanjehaxo. I want this profile taken down as soon as possible or i am getting the police involved. there is no such thing on the page to report profile. I am giving you guys less than five hours to bring it down or i am suing.
Someone is using my phone number, my name, and place of employment on this website. I am not a member of pof and I feel completely violated. Help please.
I had an account three days ago now it saying i now longer have an account and it says my email does not exists.
My 15 year old daughter is registered on your site and i would like her removed as advised by the police. I do not have log in details, but her user name is sweetmaryse1 could you advise me if this can be done. Thank you.
I was dating a guy that I met on POF and now he has hacked into my account and is talking to people as if it was me. I tried to inactivate my account with POF, but he keeps sending me text on my cell phone of people he has talked to that want to meet me. So he is still able to get in some how, Please help resolve my account and all info. Please!
I payed for one months membership and I was charged for a years member ship which cost me 80 pounds and more please can I get my money back. Plus I found it impossible to find a number on your website that could help infact I am still looking.
Can not log into site. I have been a member on your site for a number of years and have never had this problem in the past. Can you please help me recover my profile.
I have the same problem.
I forgot my password. It lets me change it on my email, but when i go to sign up, it starts all over again, and i cannot get in. Please reset or help me with it. I had to make two profiles, because i could not get in the first one. Now i cannot get in the second one. Thank you.
Im having troubled reseting my password and my ex hacked my account. What should i do?
She has harassed me for over a year and I am not sure what to do.
I was banned from POF for no reason. I was told to not ask why for i would not receive any explanation, but it could be because i broke a terms of service rule. I have reviewed the rules again and i have not broken any. I want my account back.
I created a new account with a different user name, but the same email i have used in the past. It will not let me login. Therefore i also can not go in to delete said account because it won't accept my password. Cannot change said password because you say my email in invalid yet i received emails from you on this new user name.
I registered, but now i cannot login in as it doesn't remember my password when asked for my e-mail address it doesn't remember that either. Have tried to re register, but it won't allow me too. I e-mail a week or so ago, but got no response. My user name is oliveoil66.
I look forward to hearing from you.
The computer does not recognise my username/password. Have tried to change it several times. My email is correct. Tnitally tried to set up pw to be 1071um, but computer set up as07um as shown on received emails. Computer does notrecognise either with or without first digit. Tried changing password, no help.
My username is sassy53. I cannot log in. I sent a message, but it says you do not have me in your user bank. My e-mail is email@example.com.
Very urgent my credit card has been charged on a regular three monthly basis since 27/6/13 through Pay Pal and I have only just noticed this. This needs your urgent attention today. I have only purchased an upgraded membership once, the first time and never gave permission for this to be ongoing. I do not even have a profile currently. All transactions have been for $35.40 except the debit on 26/9/13 which was for $38.70. In total I need an urgent credit for $180.30 and all future debits to be stopped immediately. Please get back to me today as I need this resolved immediately. Thank you Rhonda Findlay
I have contacted the site plenty of times. I fear for my safety. Some one set up a fake profile using my pics they got from my Facebook page. The page has been removed. The user name was lucky_donna. They gave out my first and last name. My place if employment. I have placed a police report with the tom green county sheriff's office in Texas. They said I needed further info from the site to place a harassment charge. Any help would be greatly appreciated. I have had guys come to my job looking for me because of this. I am in fear for my safety. Thank you
I need to be contacted because someone is using my identity and has an account set up with pof as me, and has posted my pictures including one of my child. This needs to be removed immediately as it is not me. I will get the authorities involved, as this is identity theft.
account numbert made by me it was made by an ex boyfriend, if there is a way it can be removed that would be great. I am not sure what name it is under, but I am getting phone calls from people from the website. Thank you.
Hi i joined as a new member vee876 and although i received a registration email i have been unable to log into the site as i am getting a message that my email address is not in your database. When I've tried to repeat the process i get a message username already being used! help.
Someone has set up an account using my email address. The user name is verynicegal. Please close this account down immediately. I am fed up with getting email. I will take this further, if this is not done immediately.
I wanted to erase one comment on the conversation page, and wound up deleting the whole page! all of my messages went to "sent mail", and i would very much like to have them transferred back to the main conversation page.
I have been on plenty of fish for years, and never had a problem. very pleased with the site. Please try to correct this for me.
My user name is "jlbb", but i am sure that i am signed in.
Thank you very much.
I would like my messages from POF to be transferred back to the main page. They were accidentally deleted last night, when i wanted to erase only one. They are all in the
"sent message" area, and i need to get them back on the main page, please.
Thank you so much,
(my username is 'jlbb', but i am certain that
i am already signed in).
Hi my user name is ddeighton37
For some reason my account was deleted
So i set up another with same user name and it's happened again.
Could you please explain why
Why do you make it so difficult to cancel payments?
I closed my account in June and you are still taking £38.70 every three month.
I can not log in to stop the automatic payments, because i have no account.
I want two payments taken for June and September refunded with immediate effect and confirmation that no further payments will be taken.
Your site is very poor when it comes to terminating membership.
I can not access my account or messages. There is nothing that i did wrong.
I am trying to upgrade my profile to continue using your site, but i am not able. My bank account has 25.00 dollars in it, but you do not accept that. What am i doing wrong?
Why do you not reply to complaints? I sent a complaint yesterday about you are still taking money from my credit card via Paypal, for an account that was deleted in June. I cannot access the POF account anymore to stop the automatic payment. I want an action and a refund of the money you have taken.
I need you to send me my password. Someone changed my password.
Call me on number 3369910694. Someone changed my password.
Hello, how can my account be deleted? I was on the site for an hour and I got deleted.
I am not sure who created a fake account of me, but could you please remove it? It's under pstlwmn4. I appreciate your quick response.
On many occasions, I have tried to delete my profile or change the wording and the location, but have not been able to. Yet, my profile remains accessible to any sleaze ball that wants to look at the profile. If, I am not allowed access to delete my own profile, then I must request your team of personnel should do this on my behalf. I hope the above is explanatory. Lainedefer.
I paid for a three month upgrade and it's not working. Please look into this. Sudenn813@gmail.com.
Hi, my account doesn't seem to be accessible.My email ID is firstname.lastname@example.org and my user name is banzaan.
Dear POF After several attempt in creating a profile, and after few minutes on the site, POF deleted my profile. Reading a lot post complaint other users, experiencing same thing.User: travlp56 Why?
Hello, the way i read your upgrade price, i thought it was a pay monthly plan. I can not afford a bulk payment of £81. Can i have a refund or I am happy just to pay for three months.
How dare you delete my account, I have done nothing wrong and not broke any of your terms of conditions. By you doing this, I have now lost contact with a few ladies I had talking with. I am going to now going to close your dating site down. You been nasty to me for no reason, now watch for the repercussions to your actions, you do not know the power I have on the Internet. Watch for the bad publicity, I will post everywhere bout you crap site until, I get you closed for good.
A few days ago, I applied to join POF dating club, and when i was filling out my application. I wanted to join just for three months. A few days later, I got a message telling me that your company is going to deduct from my credit card for one year. Is that not robbery. Besides, I wrote to your company at least two times and i have not heard from anyone from your company. I would like a confirmation about my account. Alex Gomes.
I am having problems creating a account on your page.
I have sent you two emails regarding payment, you are taking for an account that was closed in June. If I hear nothing in next three days, I shall report POF as thieves and take legal action. POF customer service is an absolute disgrace and needs be exposed. Send reply to my email.
I send you a reminder, because you are useless at replying.
POF number longer recognizes my password or email please help. Justin.
Same here, did they help you?
My account is not recognized my password that I have used for the past six months. Then, I found that my email address was not recognized. This is the second time that has happened.
You still have not replied to any of my previous emails. Do you have a problem?
IF YOU DO NOT REPLY TO MY COMPLAINT. I will SEND A COMPLAINT EVERY HOUR.
Something must be wrong with your system. This is the second time that I had to register as a new user user ID password, it would allow me to go in the next day. I put the same information and it says that I put the wrong password or username. So I registered, using the information that i provided the first time got in to the system answered a multitude of questions about my personality did not finish it all went right to my account on POF started looking up women that I was interested and send messages the next day I went to logon, but the same user ID and password and it tells me that something was incorrect and I could not access.
I want to go on my profile and delete it, but when I go to sign in, it states that my password is incorrect. I know my pass word is correct. When I go to reset my password, it states that my email in not found and have no record of it. I know my password and email address is the one I used. The screen name profile is "Solouna". I now want my profile fully deleted. Please delete as soon as possible and send me an email to email@example.com. confirming it has been fully deleted. Thank you.
Mine said the same thing. Did they tell you anything?
I set up a fake profile, not sure from who I am married. No interest in your site, Thank you. Please find ways in the future to stop these kinds of things from being able to happen. Some people think its funny most do not. Thanks again for your time.
I want off this site as soon as possible. Its bogus and i want no part of such a scam that you have provided. If i have not been removed, i promise you will be in contacted with a form of help that "will" help and get me removed, hopefully finding out the situation of making it so freaking difficult for someone to remove themselves. This is 100% insane.
I called about an account that was deleted unfairly. The user name is Lilithsmiles and I have tried to put it up twice,, but it has been deleted both times. If someone has complained about me or hacked into my profile, I have done nothing wrong. I am not a fake nor did I voluntarily deleted my account. I have changed the password from the original one both when I tried to retrieve the first deleted one and when I tried to build the new one. Why has it been deleted twice?
Has anyone else run into a scamer from Africa on here? POF doesn't seem to care that the Scamers are using their site and i can't get a hold on them at all. I have called and email them Norepose as of yet.
What is wrong with your site? I have been trying to reply to a lady, who contacted me and the replies are just not getting through. Thanks for destroying any chance of a relationship. I thought the site was here to get people together. No screw up any chance of even talking to someone.
Someone is impersonating me on POF. They have a picture of me on there and are using my last name. I want it to be reported and removed immediately. The account name is JayHoke727.
I have tried to log into my account, but it is not letting me. It says that there is no account for my email address. I had my account for a few weeks and i did nothing wrong, So why will it not let me use it?
It will not reset my password and send it to my email address. My email address is attackJack3@yahoo.com.
I was on POF for several weeks and all of a sudden, i cannot access my account. I believe, it was deleted.
My account was mistakenly taken off, i can not access my account after trying over a dozen of times. How can i log back on?
I want to unsubscribe, but I am unable to Do it.
When I get emails from guys on POF, I click on it. When i do there is nothing, it just tells me that i need to upgrade and i do not understand that. I have always been able to view the profile. I check the messages and now it won't let me do that. Every now and then one might come through where i can click on it and see it.
I have dialed your number at least nine times and it keeps on ringing out. Could someone please contact me urgently? My numbers are 01344428189 or mobile 07824700075. Kindest regards Aue Powney.
The mailbox was full and I could not leave a message. I have a great urgency concerning POF. Please call me at 732 619 1394. My name is John. Thank you.
I was curious, What reasons other than reported abuse from a person contacted do you cancel profiles? I ask in that I have room mates and friends that use my computer and will be setting up profiles and accessing their accounts from the same computer as me. Is this an issue for your company? Please advise. Thanks.
This is not a valid phone number. The message states that the mailbox is full.
I was a current POF user and I was abiding by all laws to the POF. I did not out any fake or nude images online and i did not mistreat any online users as a matter of fact. I had blocked many users from my list because of their misbehavior. I could not log in to my account and I did conform all my information was correct even my email wasn't there. I had built connection with this one girl online who had left me her bunker and I cannot log in to see it It's killing me. Please allow me to have access to my account. I would like to continue POF. I have even invited many friends on POF as in new POF users. My user name was Mr Myth_Buster and my password was Bismillah2. The email Id is firstname.lastname@example.org. Please i assure you, i mean no harm or disrespect to your site or the users. I was a respected user of myself and if i had done something to cause this, i would like to formally apologize and still continue with POF on my usernames access.
We have emailed you 2 times with no reply. We have been trying to delete my boyfriends profile, but cannot. It keep on asking for the password. When we reset it, it still dose not let us to delete. His name is Andy Clow Bn 07929337699. This is getting very upsetting now. Could you please get back to me on this? As i know you do keep photos up there to get more people. If this is not sorted out. I will have to talk to my cousin. Other people are having the same problem with you.
Someone is using my account and i can no longer access it. Whoever, it is using my information, but changed the pictures. Now i am getting numerous notifications of messages, but can't access them and the site is not recognizing my email and password. My username was morningmike65.
My account seems to have been deleted and i am completely unaware as to why this has happened. I was in the middle of arranging a date with a man that I had been speaking to for a number of weeks and now cannot contact him. I am very upset by this and would like it very much if you could reply to one of the email that i sent you.
Don't have access to my old email address email@example.com. Quit job and have new email firstname.lastname@example.org.
My profile was active last night.
Tried to log in today. And my profile doesn't exist. The email id used to create. It is not in the database. I have email from POF in my email.
What has happened to my account?
I try to log into my account and it says my username or password is in incorrect. I then try to reset my password and it says my email is not in your database. I haven't broken any of the rules. So, i am baffled as to why this has happened. Can you please let me know or even reinstate my account id. Appreciate that a lot.
I just paid $81 for upgrade and they deleted my account please give me my account or my money back. You're not doing honest business. Thanks.
Can someone contact me as soon as possible i need to delete my brothers account he has passed away we have no email or password only his username.
Kind regards cheryl.
Please contact me about my profile I signed up as RandolphMH and used RETIRED2012@mail.com as my email and Beverly#1 as my password NOTHING WORKS IN THE POF SYSTEM and I want to DELETE my account NOW
My prospects it does not show that I viewed their profile and it doesn't show they review mine. Please review my user name and see why it doesn't show up its one and two, three shows up my user is tellyouride
Please contact me about a profile I posted a couple of months ago. My girlfriend who I found on POF says I am still on this site and is very upset about this. I cannot remember the password. Please delete username mymusic2014 from Kenosha Wisconsin. I appreciate your help and cooperation in this matter.
Have tried to log into my account,, but it is not letting me. It says that there is no account for my email address. I had my account for a few weeks and i did nothing wrong, So why will it not let me use it? I also tried to register a new account and it will not go through.
Hi MY husband has a profile on your site as a single man, he is going under the name of sugomi and using an email starting weeamb,we are based in n.ireland UK can you tell me when this account was registered. I would appreciate if you could call me as he will probably delete any email. regards Elizabeth PH 07980 265098
I have an account with pof and have had the account for over two years. I signed in two days ago with no problems but today i tried and it told me invalid password. So i entered the email that i used with this site and was told my email address is not in the database or doesn't exist. I really enjoy this site and would like to be upgraded to a premium member but i can not access my account. Please help me resolve this issue. My username is: playmate813 and my password is: james. My email address is playmayte231@hotmail. Com. You can contact me by email or by phone at 813-343-1789. Thank you for your time.
I need to report a user that sent me some scary messages and then blocked me or deleted their profile. How can I go about doing that.
I am Puduran from India trying to register and become a member on your web site. Having filled all the details in the registration form, I tried to fill-up the the code letters sent by you. It is stated that I must fill-up those letters which are appearing below the circle. Letters are appearing in such a way that I tried at lest 150 times and failed miserably in my attempts. Why U trouble Yr customer like this. Whether we fill=up those letter code or not, unless we pay subscription we can not enjoy the benefit. Then why U trouble yr customer. If U want a customer to fill up the code, let the procedure be very simple like sending few alphabets or numbers and asking that to be filled would be an easy procedure. please Don't trouble a customer unwontedly. please Solve my problem and help me registering.
How do i stop auto renewal phone mail-boxes are full no in person contact? What day do you need contact to stop renewal if start today?.
your number did not work 1-6o4-692-2542 I sent many e-mails because I cannot sign in maybe you want to call me my number is real and I have nothing to hide DO YOU 732-2o8-2131 JOHN I want my info as follows jmm1121871 and kerrin11293 can you help me cause I been doing this for three years and now I cant get into the sight
Some how I'm log out of my account and I can not log back in? my log in name used to be
SoCali05 I think it's SoCali89 now I do not remember because I had to set up a new account because it didn't remember my old account so I'm not sure. I have three emails not sure which one I signed up with izanyouth, Neilscroy, or scory0705. Can you send me my login info so I can get on the page. Thank you.
I deleted my POF account many months ago and now its back on. This has now cost me my steady boyfriend who thinks I am cheating on him. Delete this account ASAP or you will hear from my lawyer. SherryanneLPN.
My problem is similar to many members in site, I've registered and I got an email from you says my registration is successful, , but I'm not able to login, then I get a massage to reset my password and again I get a massage says my email is not recognize in database, my surname is essa888, please sort out this for me. Thank you in advance.