I have a black pandigital super nova, Model rb serial, That i can not get any support for. It started freezing up and will not respond to touch or swipes. Ive reset it and even returned it to factory default to no avail. When i get as far as the setup it freezes up when i select english. So i started all over again. It loads up with the background screen and the clock running, but its still locked. I would not expect a lack of customer support from a supposedly american based company. I cant believe that this company is still selling these products without honoring the warranty or supporting their own customers. This is my second tablet from pandigital and i wont buy another one nor would i recommend their products to anyone. ID advise anyone to do the research and when they come across this product brand to head the warnings. do not buy their product even if best buy does sell them, Which is where i got this last one, Because you are still screwed if you do.