To whom it may concern
If I wanted another head shot I would upload one.
Please help me understand what I need to do to prevent your Picture screeners from cropping ALL of my profile pics to make them a headshot?
I have no problem with posting a good Primary Pic that is a close up head shot. In fact I have one and because of your screeners I also have two other non primary pics that we suppose to be full length pics, but were cropped to be a headshot.come on body shape is an important component of attraction as well
Kindly reply with instructions for how to prevent cropping of a pic that I want to remain a full length body pic
Screen Name Hitch62.
I cannot get on and tried to put in new password having it sent to my email and will not go through. Please contact me at 727-481-1631 so we can get this situation rectified and I can get back on. Its been about a week I have lost because of not being able to get on. Thank you, Bobby.
I do not have photos of me alone. I uploaded my profile pic, then later added others. Someone took one of the other photos, cropped it so it only showed someone else, then put that up as my profile picture
So then I deleted all and e-mailed my profile pic. Once that was posted I emailed three more and indicated which one was me. That was last Saturday and nothing's there yet. Now I'm online w/Customer support and am frustrated that it's not a representative from the U. S. If this doesn't get resolved soon I'll ask for my money back.
THIS IS Roberta Wittmuss MY PHONE NUMBER IS818-261-5022 BIRTHDAY IS 11/18/42 I'M A PAID MENBER UNTIL APRIL 15, 2016 PLEASE RE IN STATE ME I CAN'T GET INTO MY OURTIME PAGE. THIS IS FRUSTRATING ALL WEEKEND LONG NOT RIGHT. PLEASE SOMEONE CALL ME AND WALK ME THROU SO I CAN GET BACK ON MY E-MAIL IS THESENIORRVER@YAHOO. COMTHANK YOU.
I joined ourtime it was to see. I tried, did not like it and i remember very well making sure that no other payment would go through unless i was super satisfied and i would renew myself. Now i am disappointed to see that a payment went in on January 17th, 2016 for $102. 86Please refund this immediately and yes you can close my account. Thank you in advance. Marcel lanoue@yahoo. Ca.
I had forgot to mention this on my last post, You Stress "The More Pictures The Better"? Well a Friend called me and said he saw my Photo on a Dif. Dating Site Actually there were two. Maybe you should remind people that any Scammer can take a picture of yours and even use your profile, I do not know how you can stop that? You have to Post at least One picture and I guess the photo upon request, but EVERYONE looks at your picture first.
I spoke to someone Customer Service about a month ago to tell them that I do NOT want to automatically be resubsriibed to OutTime.com as I have had absolutely NO good prospects on this site. I was assured that it would taken care of. However, I just reviewed my account and my credit card was charged for six months more starting in January 24th. Please reverse this charge right away and send me a confirmation email.
I went to the store today and my Debit Card was Declined I called the Bank I was overdrawn by $320. When I listened to what came in there was something for $157 which overdrew my account FOUR TIMES at $35 per Now I ALWAYS have gone Month to Month, but this last Re-new I did it when my Membership expired and I didn't read the fine print I assumed it would be my usual $19 I've tried calling I either keep getting disconnected or put on hold so long I can not wait anymore. I wrote them an e-mail and no response and Ourtime wonders why people after a bit exchange e-mail addresses. I didn't think this was a Sleazy Site, but I was wrong.
Similar issue to those below. It was renewed without any notification. I do not wish to sign up for another six months. Finding the phone to discuss online on their site is impossible. The only way I was able to find it was googling it. Their hours of operation are also very limited. They have no hours in the evening when most people can make the call.
I joined our time 12-24-15 for what was supposed to be one month. I discovered yesterday that I am signed up for six months. I refuse to pay for six months and if I do not receive confirmation that I will only be charged foe one month, I will report this to my credit card company. Please respond immediately.
I renewed my subscription and now there is (was) a man's picture under the name "Girgulis" which all I'm getting are females. This is not acceptable. Why do I have to fill out a new profile which I tried to do, but won't accept my new picture. Please straighten this out or I would like a refund. I assumed when I renewed, it would keep my same profile. I'm not happy about this. Is totally ridiculous It will not let me post a photo.
I sent an email yesterday to cancel my membership. Interestingly when I went in to my account I saw that the system showed I was enrolled for six months. My initial subscription was for one month not six. At present I am very disappointed with the service, too many men pushing for direct contact information swiftly after viewing my profile and one man in particular whose unkind message has changed my interested in using this tool. I asked for a confirmation email, a request I am making again 24hrs later to confirm this membership is canceled as of today, that my profile has been deleted. Thank you for attending to this request.
Hi every time I log onto the site it takes me right off to an advertising or app site. Very distracting when I'm trying to reply and talk to people and I'm paying for this site and can not get and stay in it. Please let me know why this is happening or I would like my money back since I can not even get in here.
A lot of scammers, some just add a number to their screen name, get different photos of very famous humanitarian people and try to get money from innocent women. Also, do not like Senior People Meet, and had I known that this is the same website, would have never signed up. No quality men in my area, and a real disappointment. Also do not like the "flirt" and "say yes" to this member. Too many flirt, empty of meaning e mails from this site. Many of the men on here do not do much to fill out a profile. No picture, no profile info. Not a helpful site at all.
Hello my name is Brian my email is email@example.com by orofile picture shows the ceiling of my office not me was fine then someone changed no longer getting looks likes ect. If you are unable to fix please let me know you can refund me and i will find another site thank you. Brian Stamey .
In spite of repeated warnings from myself, they continued to sent Flirts and messages in my name, without my direction or permission, to many people, many I had never even seen before. This obviously is to make people think the site is generating a lot of interest for them so they continue their costly subscriptions. The last straw came today when OurTime sent something in my name, again without my direction or consent, to someone with whom I was building a great relationship. Because of this, I have lost this relationship and it ended with a great deal of hurt feelings and acrimoney. Macx351@yahoo.com 573-270-4919.
I am very disappointed with the Our Time dating site. The fact that you are not able to limit your search to location, appearance, , etc - filter potential matches - makes sorting through responses frustrating and paying customers should not be able to be contacted by people who have no profile photo I have been suspicious of quite a few men who have contacted me. Indicating outside sites to view them, an insane number of grammatical errors (which according to your site may indicate a scammer), NO PHOTO and lots of recent widowers (again, listed by your site as a potential scam). Foolishly I paid for six months and now regret that waste of money. Please contact me for my information so your can provide me with a full refund, regardless of your company's policy. Thank you. Oh, by the way, I just called and was speaking with a representative and the call was somehow lost.
I have a technical issue regarding my username that was created by Our Time in the application process. It posted my actual name instead of my username/email name. There is no phone number for customer service, but a $38 charge to have a question answered by tech support. RidiculousNow, I can not even get into my profile and se who is contacting me. I want this corrected or a refund immediately. Thank you.
I have been billed over 100 dollars on on your dating site, WITHOUT my authorization. I had turned OFF auto refill, went back on your site to cancel my subscription, and found it turned ON and I had been billed. I can be reached at 518-368-8356 or 518-843-2918. I want this error corrected immediately and my subscription canceled. Prompt attention to this matter is imperative.
I joined your site one month ago and went into my account an cancelled the automatic renewal, which said my credit card would not be charged. Now tonight, the last day, I could not view my messages without your "renew" screen coming up, leading me to believed that you were offering me a reduced price and suddenly you have charged my credit card over $111. 00 of six months I did NOT want to renew. Please REVERSE this charge. I do NOT want your service.
To whom it may concern, I have a problem with the way you are doing business. I am on both "Our Time" and "Zoosk". On Our Time you are misrepresenting what I am doing. You show that I have viewed many women which I have not viewed. It gives them the impression that I have viewed them. That is FALSE representation. On Zoosk when I have winked to women, I have quite often gotten back a "Boiler Plate" response which the women have not sent. It makes me think that they are responding to me. That again is FALSE representation. I am in the computer business and very logical and now understand what you are doing to BOOST your business. I can PROVE everything that I have said. WHAT SHOULD WE DO ABOUT THIS? I am open to discussion. I have tried to attach my photo with no success and also a screenshot with no success. Maybe intentional. Larry Ehrhardt 661-305-5768.
I signed up for our time yesterday. My computer became very slow. Your site was extremely slow and I could not get full access to profiles during searches. After 30 minutes I cancelled. My computer was fine after that. I expect a refund of 97. 20 plus the 4. 31 that I did not authorize.
I need to report a man that is hacking into men's accounts and saying that he is using a friends account to look women up. That the information that is being displayed is not his and his friend does not want him to change any of his info. He can only look. I have had this person contact me twice in 24 hours having the same story, but is using a different name. First name was Larry and 62 and had a 19 yr old daughter and is a widow and the second name is Michael and is using the same story about his 19 yr old daughter and he is a widow and he is 63. Each time he says he wants an email address because he does not have an account with you. This is a different email address that he wants you to write to him at. I failed to write his other email down, but when I saw this again, I wrote it down. It is am. Hart9236@hotmail.com. He says he will send pictures of himself and tell more about himself. I think this person gets email address then hacks into them. Hope you can help.
This company sucks. There is actually no published phone number - remember when we talked instead of dodging conversation with stupid email, which will most likely never be returned. I thought I was purchasing a one mo membership and three were charged to my CC. This is a scam. Pathetic. My number, if anyone actually reads theses, is 330-603-4567. Jeff.
Hello: I'm Daniel Kuhn . Started membership 9-25-2015. Can't seem to add the Extra photos I listed while filling out my initial profile. They are sitting under profile as "album" my only picture being thus used is the one on my face profile site. That one ONLY took. I need to have the other six or seven added to my profile off your album squares. Please do this and also show me how AND where the cheat sheet (information of how to use/interpret your site, so I can recommend and use it to the ultimate. God bless, Dan P. S. If a photo did not enter under Your Photo, please refer to DANTMAN777 as this whole photo thing is the lack of knowledge thing I'm referring to.
Hello, My name is Glenn from MN, I wanted subscribe to my our time account, but i do not know why my card number pay so have been trying this all time so now i decide to contact our time customer care to assist me for this and make my account be subscriber member.
I contacted you all twice in reference to not being able to rest my password. The first email I received told me to do what I had already tried several times, but I tried it again and received the same results. I emailed you again, but no one responded, it's been about a week now. I said in the email if the problem was not or could not be resolved that I wanted a refund. Also there should be some kind of filter on matches because I do not do females therefore they should not show up. Thank you for taking care if this matter.
I recently signed up for OurTime at a cost of $80. Today I did a key word search using the word "cultures" and discovered that you have 40 members with exactly the same profile, but with different pictures and locations. Either you guys are scamming users by filling out your membership with bogus members or you are not policing your site to find scammers. I am CERTAIN that, if I look, I'll find many more like this. I have printed out a copy of these copied profiles in case they are subsequently removed. At the end of the day, you are advertising that you have a certain number of potential matches, many of whom who are not even real people. This has left a bad taste in my mouth and I would ask you for a refund. Sincerely yours, Betsy Carballo . PS why do I need to post a photo in order to file a complaint? Ridiculous.
On May 15th at approximately 850 pm I renewed my membership to our time. I didn't notice that the renewal would be for six months instead of one month until it came up that my renewal was done for six months, which I do not want. I only wanted to renew for one month. So now my card is charge $111. 93 instead of $33. 95 for one month. Please cancel the six months Thank youDebra Epler Wazubi.
My credit card has been charged for automatic renewal. I did not have it set to do that. I was quite apprehensive about using a on line dating site so I wanted to try it for only a month. Please contact me or credit my account. I will be contacting the cc company today to put the issue on the record. I wish to withdraw from Ourtime. I do not find it useful for me. PS: RE: The photo requirement: I Get a error message saying file not found. The file is a good fill with a proper address., Your software would not upload my photo. It is the same as used on my profileTW.
Hi, Here is a copy of my account. I didn't authorize the upgrade charge on April 2nd. My original subscription is not up until Aug 2015. I wouldn't knowingly pay for another six months until August if I plan to renew. Please issue my credit card credit for the renewal of $80. 96. Thank you Leslie Renewal $0. 00 Paid - No Renewal April two, 2015 Request To Restart Automatic Renewal $0. 00 Paid - Renewal April two, 2015 - February six, 2016 Upgrade With Credit Card six month/6 month renewal With Profile Highlight, Message Highlight and MRC Bundle $80. 96 Paid - Renewal February 14, 2015 Request Remove Automatic Renewal $0. 00 Paid - No Renewal February six, 2015 - August six, 2015 Upgrade With Credit Card Processing Fee six month/6 month renewal With Profile Highlight, Message.
I was denied a refund because it is against your policy. I did NOT ask for renewal of my subscription nor I initialized it. It had to be a glitch in the your system or a programming error. Not even your supervisor wanted to help me with a charge that I did not wish to have. I consider that a FRAUD committed by Match and OurTime. It may also be a programming issue on your site. I was very careful NOT to click on your popup, but "X" out of there. Only when I click on your note on my personal email that I got an email, it would go straight to the OurTime email and bypass the popup. I feel cheated and ripped off. This is NOT the way to conduct a business.
It is of the utmost importance that I am called by someone in a high standing position. I have a dispute in 're of your billing dept. You have ripped me off of $111, you have stolen my money...and I want it back. I had no intention on paying for usage of your site for 6 months. I did want to subscribe for a month, but that was all. If you fail to make your bad...right, I have no problem in contacting the Better Business Bureau. All I am asking is for me to be billed $29.99 for 1 month. I will be disputing this further with my credit card company, at their request, and to contact my attorney for information as to the direction to go if this is not taken care of. I am not threatening anyone, but merely defending my rights as a consumer.
I canceled my subscription in November 2014. I continue to receive email from your site indicating that I have messages & Flirts. My question is: Why? Is my profile still on your site, and if so, why? Is that not misrepresentation? Please permanently delete my profile from your site.
I would like a refund for the remaining time that i DO NOT want to be a *member*. I only wanted to sign up for one month and was charged instead for $100! Attempted to phone Customer Service and the line was closed. Will try again first thing in the morning !
Were Closed I And i have a HUGE problem You guys are mixing up the profiles and crossing the wires Guys are calling me and asking me if if I am a woman or man because now it says my name is Ronald And they are" looking for a woman They do not swing both ways" Good luck" You all have done so much damage There are @ gentlemen that i really wanted to meet BUT now I will probably never hear from them I want a total refund OR the next 6moths free.
I want to cancel out of ourtime. Com but could not find the my account they told me to click on on any of the pages, Please advise as soon as possible on how to delete my profile from this website.