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Ourtime.com Customer Service Number

 : 1-866-727-8920
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Contact Details
Contact number
1-866-727-8920
Office Location
PO Box 12647 Dallas, Texas, USA
Email address
customercare@peoplemedia.com
Website
www.ourtime.com
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Ourtime.com

Ourtime.com is a popular dating website, specially for the persons who are 50+ and their marital status is single or unmarried. This website honors the freedom for -
Man seeking woman,
Woman seeking man,
Man seeking man,
Woman seeking woman.
Here one can meet others who are still single and looking for a partner. Creating a dating profile is free of cost (Free Signup). To become a user of this interesting website, one has to provide personal information and photos. To make impressive profile it is necessary to clear a personality test.

Tag line of this platform is "Meet 50+ Singles in Under 2 Minutes".

Ourtime.com is US based, suitable for 50+ singles (unmarried) looking for the partners for dating, friendship and marriage. Auxiliary website of OurTime.com are seniorpeopleMeet.com and seniorsmeet.com operated by People Media, Incorporation. If your are still single and looking for a partner to share your life or to fill your desires, you must go through these websites. People are suggested to read the terms and conditions, privacy policy of the website before use. The postal and official address, email address and phone number (helpline) of Ourtime.com service center is given above. The helpline of Ourtime.com service center may or may not be toll free.
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Ourtime.com Complaints and Reviews

Male ImageMr. Mladen Says Oct 29, 2014

You canceled my membership, because somebody used my account. How is it possible? Your site is not secure. Tell me what to do to restore my membership?
Male ImageMr. Tino Says Oct 28, 2014

I mistakenly pressed button. I didn't mean to do that since I requested last month to take me out of the list. I would like credit Please.
Female ImageMs. Elfie Zinke Says Oct 28, 2014

After signing up for a ONE MONTH term you automatically signed me up for another SIX month which I certainly did NOT approve of. If you caught me before I turned that 'stop automatically renewing' button you should have opted for the shortest/same term chosen the first time I signed up. It is unfortunate that I should be paying for another six month if I'd certainly have opted for the one month term (renewing the same term I opted for the first time). These automatic renewal practices are not really binding. If you chose sending me a return e-mail Please be advised to chose the e-mail provided on this form.
Male ImageMr. Johntrahan Says Oct 26, 2014

WANTING TO DELETE COMPLETE PROFILES FROM ALL RELATED SITES.
Female ImageMs. Denise Flugga Says Oct 25, 2014

I want out of this contract, NOW! And I do not want to be charged. Someone got a hold of my card and my email.
Female ImageMs. A.lessner Says Oct 22, 2014

I need to contact customer care for match.Com. I always receive the same old males as suggestions and I can not load up my pictures.
Male ImageMr. James D. Nedweski Says Oct 19, 2014

You billed me for your services after my initial time was up and i want you to credit me back. I haven't used your services in quite a while and had my debit card billed. I never authorized such a transaction.
Male ImageMr. Tyrell Marshall Says Oct 18, 2014

I want to cancel membership. The members of the sit don be o and there i have not found no one i am ready to move on from it.
Female ImageMs. Judith Says Oct 16, 2014

I just cancelled my account. How long will it take to have my money refunded?
Male ImageMr. William Garrett Says Oct 11, 2014

My subscription is still active, but i keep on getting messages to renew my subscription.
Female ImageMs. Marina Says Oct 09, 2014

Do not need any more the website. I just get marry. Please cancel my account.
Male ImageMr. Mark Spitzer Says Sep 29, 2014

I believe you all have a problem with your website. My profile is going crazy and you all need to do something about it because it is becoming increasingly annoying. So please address these issues if you do not mind. It looks like your website has been hijacked.
Female ImageMs. Julie Small Says Sep 28, 2014

I just wanted to find out how much renewal costs were when i pressed renew. I never expected it to just take it out of my account. I did not want to renew. I have a boyfriend. Please refund the money. I cannot afford that kind of money. It takes every last penny out of my account and i need to feed my kids. Please please cancel my account and refund my money to my account.
Female ImageMs. Margaret M Bunten Says Sep 27, 2014

I am trying to cancel my free trial membership. There is no way i can find to do so other than here. Please cancel for membership immediately
Margaret bunten (682)230-3257
3820 bryce ave
Ft worth, tx 76107
Thank you margaret bunten
9/26/2014

I have a photo of this email.
Male ImageMr. Tim Bird Says Sep 26, 2014

I was just searching your web site yesterday and was thinking to sign up. When options to sign see was charge over $ 119. 00 ?

I only wanted a trial period and this was not what i wanted to sign up for.

Can you call me at 310-908-0391.
Female ImageMs. Teresa Simich Says Sep 16, 2014

Hello, i renewed my subscription and i only wanted the one month for $29. 99 and i was charged $111. 93. Please i only want the one month. Please refund $81. 94 to my debit card.
Thank you.
Teresa simich.
Male ImageMr. Dan Steiniger Says Sep 16, 2014

I have no complaint. I made out and sent in the customer survey on jorge z and i would like to change this. For he did a super job seeing that my account with you was closed. I had filled out the survey before i received the cancelation notice.
Female ImageMs. Christy Cuthbertson Says Sep 16, 2014

I cannot log on to our time because somewhere in my past i was a member of senior meet. I do not remember my user name or password and cannot get through the sign up page with out it.
Female ImageMs. Linda Sherrell Says Sep 14, 2014

I have been trying to cancel my subscription to our time, but i am still being charged for the service. Please tell me how i can cancel -- i am tired of paying for a service that i am not using.

Thank you.
Male ImageMr. john ostrom Says Aug 19, 2014

Please take profile off site seeing can not log on and do not want to renew or get emails thank you John ostrom.
Male ImageMr. Maryellen Lakin Says Jul 28, 2014

Recently reported a scam on match username big roscoe he was 54 from Springfield, IL. I just got a flirt using the same picture on Ourtime username Princ3i. The name he used on Match was Steven Benjamin. Asked for money. I didn't respond to this one. Please report him do something. This is all within a week of the last contact I had with Steven Benjaminn.
Female ImageMs. Kristin Croci Says Jul 02, 2014

I want to cancel my membership. I no longer want to be enrolled on this site. How do i make sure no charges will be made to my credit card?
Female ImageMs. Debi Lemonier Says Jul 02, 2014

I would like to sign up free and use a new password sice i do not remember the user name and password i used, but will not let me do so.
Female ImageMs. Jo Ann Warren Says Jun 21, 2014

I am unable to access my profile page. You say "incorrect password", even though i know it is correct. When i try to reset it, i am sent right back to my home page with no place to reset my password. Help.
Female ImageMs. Claudia Says Jun 05, 2014

I accidentally pressed the wrong button, to sign up for one month, but the setting was for six month and i would like to reverse that, as i just want to try it out for one month. Thank you. I only did that a few minutes ago.

Kind regards,

Claudia
Funkayak6c.
Female ImageMs. Lonna Giles Says Jun 04, 2014

I am a user of the our time web site. This morning i checked my mailbox and several of my messages that i received yesterday are gone. I did not delete any messages on my account. Can you tell me what has happened? my user name is goldendoglvr. Please contact me at your earliest convenience. Thank you.
Female ImageMs. Noname Adventurer Says Feb 14, 2014

I cannot get my profile pictures to upload, it is the same pics i use for the other sites, it is the only size i have. Please either contact me or help me upload theses pictures. If it is not possible i woudl like you to cancel my membership.
Please inform me of which action you took.
Janis elder user name noname adventurer
913-221-1902
Email jrupelder@gmail.com.
Female ImageMs. J Says Feb 12, 2014

Have you even read what your site here, on this page, says?! what is wrong with your english? And/or do you proofread???

". Site for old single persons. " old!?
"one have to become. " really?
". For taking benefits. "
". $54. 00 for thee months"???
". Of filling the necessary information. " come on, edit/proofread!
". And phone number cum helpline. "

Hilarious. The dialog box here says, "please use english. "
Would you please then, too, use correct english and grammar?

And what do you mean "good name"???
Answer to Mr. CCare Admin
Female ImageMr. CCare Admin Says Feb 13, 2014

Dear user,
Thanks for helping us. We have changed the content. Please check again.
We appreciate your efforts.
Female ImageMs. Barb Says Sep 30, 2013

On Saturday I signed up for one month of service to see if I like your site. When I checked my bank account I had been charged four times at $15.98. Please fix this. Thanks, Barb Christenson
Female ImageMs. Cindy Coleman Says Sep 28, 2013

I've emailed you on 9/26/13 telling you to stop service and told your company that I will no longer allow Ourtime to bill my credit card for charges. You've ignored this email in addition to me having "successfuly unsescribe" any charges will now be disputed with my credit card company as I do not agree to these emails or their terms. I will notify my credit card company to no longer accept charges. You will not receive payment once these charges are disputed.
Female ImageMs. LJB52 Says Sep 22, 2013

I have five days to go on my current membership. When I logged into OurTime a pop-up appeared offering me 25 percent off to renew. I wanted to see what the options were and the discounted prices...so I clicked on it. But, to my surprise...it automatically renewed my membership. I do not want to renew...the price is still too high. Please credit back $57.94 that has been applied to my credit card.

My email is lindaj625@gmail.com

My username name is LJB52
Female ImageMs. SRQ49 Says Sep 21, 2013

Impossible to find a way to unsubscribe my Ourtime account. Emails sent to address above get returned to me.

Consider this notification that I want top UNSUBSCRIBE as of 9/20/13. My account user name is SRQ49. More information than that I do not want to post publicly here.
You can get a hold of me if you need to.
If my credit card gets charged I will dispute it.
Female ImageMs. Paula Johnson Says Sep 16, 2013

I've discovered you've shared my information with other sites and I do not agree to such terms. Cancel and refund my account effective immediately. 8:17pm 9/15/13
User name: Imightbeher
email: paulannc@gmail.com
(252) 626-8241
305 Pine Ridge Avenue
New Bern, NC 28560
Female ImageMs. GLEE51 Says Sep 16, 2013

I am a paid subscriber and I have downloaded three pictures, but they do not appear on my profile as a primary picture. Can you help me get this resolved?
Female ImageMs. lorrie born Says Sep 09, 2013

my membership ended today. i saw an email you sent me asking if i wanted to read five new emails when i clicked on it suddenly i was charged $87. for a new renewal which i do not want. i am in the hospital and cannot pay this. please remove this charge as it was obviously a scam. I expect a refund or i will take further action
Female ImageMs. Lori Hugelmaier Says Sep 09, 2013

I'd like to suspend my subscription, for a time or cancel all together. I am not really getting the types of People who I thought would be on the site and I cannot set my guides anyone can look at your profile and you cannot refuse or block people. they just change their names and get on again. kinda creepy.
Female ImageMs. R Vanek Says Sep 05, 2013

For some reason I can no longer get into my account. I have sent several requests for help and have gotten no rely yet.

Why do not you have a phone number people can call?

rvhunterjumper53@gmail.com
rvanek
Male ImageMr. james e patterson Says Sep 04, 2013

I cannot login on, says wrong email and password, I have sent many email asking for help. all I got was email that told how to reset, but nothing works. I have ask for a real person to help me, but no replay. I also found that I was charged first 8/31 and then again on 9/1 I need help
Female ImageMs. Deborah Frank Says Sep 03, 2013

My pictures are pending since 8/16. Why haven't you downloaded them? I can not do well without the picture up. Debbie Frank what is an image,code?
Female ImageMs. mimisheri7 Says Aug 31, 2013

I want a refund on the second charge I did not know you were going to charge me right now I just joined and not even sure if I like this I would never pay for a year Please refund my money I will call my charge card company on Tuesday thank you, sheri morehead, 954-214-8248
Female ImageMs. Bonita Dorsey Says Aug 28, 2013

There is hardly anyone to make a good match with. The selections are of bad choice. Not a good sight for me...
Male ImageMr. Greg Says Aug 27, 2013

Mike hacked my account. He's quite active and this is so annoying. I tried to reset PW from your site. It didn't complete the process. Mike is still active. This is a drag
Female ImageMs. Judith James Says Aug 26, 2013

I have an IPhone and have tried Numerous times to up load several photographs. Please tell me how to do this. I greatly appreciate your help.

Judith James

22jessejames
Female ImageMs. funshining1 Says Aug 25, 2013

I signed up for a month. The 30 days has passed and I am worried that I might be charged for more than the initial period. Can you please E-mail me, tell me how much time I actually signed up for and how to discontinue the service. susanjanebennett@gmail.com or (650)242-1658. Please get in touch with me at your earliest convenience. Thank you, Susan Bennett
Female ImageMs. Zorianne Kinach Says Aug 21, 2013

Need new password...and can not login automatically. I have notified you several times to no avail. I tried resetting the password with the code and it did not work. I never got a response. Pls. Look into this matter. Thank you.i am awaiting your response.
Female ImageMs. BabyLove2013 Says Aug 17, 2013

I am unable to access OurTime.com on my laptop. I had to go to another place to bring up site. Can I get some technical support. BabyLove2013
Female ImageMs. julie kline Says Aug 14, 2013

I paid for one month to try the site and they billed me $83.94. I am very upset and no one has contacted me yet. I would like the difference refunded or I will file many complaints about this company. Thank you.
Female ImageMs. Sharon Black Says Aug 06, 2013

I did not sing up for this account, I only looked in to it on fb do not no username or password never pay for the service, but I am and contacted from people on our time telling me they like my profile. I have no way of knowing what my profile is I cannot get into the account I do not know the username or the email it is under.
Female ImageMs. spunkyheartdeb Says Aug 05, 2013

Please take my profile off of your site. I have met someone .

my profile user name is spunkyheartdeb.

thank you,

deb calo
Female ImageMs. Carolynhere Says Jul 24, 2013

I have been a member of Ourtime for the better part of the year. I have not met one person in person. I've discovered many strange types, liars, cheaters and really sick stuff too. I made a point to select "no auto" renew, as this is not working for me. I noted my membership expired 7/18/13. On that day, I went to the site by my pone. It looked like account had been renewed! I thought it was over and I went to delete profile for good.

I wrote to you a few days ago, but have yet to receive a response. If my account was charged, I will file a complaint with CC company and better biz bureau.
Male ImageMr. Mark Gregory Says Jul 24, 2013

I am fed up with receiving e-mails from you I NEVER INTENDED to join and nows see I have been auto paying you for months!
PLEASE
A) Get me off RIGHT NOW
B) Refund what your conscience dictates.

markgregory51@hotmail.com
Female ImageMs. miss ortiz Says Jul 23, 2013

i lost my mastercard and somebody paid this account and i want my credit back the last for digits are 3061, i opened a claim with my bank so i need you refunded my money my email is oraquel90@yahoo.com. you charged me more than 81.00 for nothing somebody used.
Female ImageMs. kathy smith Says Jul 22, 2013

I think I sat up two accounts only wanted one the users name I want is kathyskia and only for one month please call me back 9376248880
Female ImageMs. Diann brunner Says Jul 20, 2013

There was a romance scammer on your site. His name was Devcool1. I can provide pictures. I would like to be removed and refunded my money. You should have a list of these scammers with pictures so people cannot fall prey to these people
Female ImageMs. Jan Stoll Says Jul 18, 2013

I brought up my account and it does't show the refund on my account for when I changed to 1mo. only. Please advise to confirm the credit to my account. Thank you, jrwstoll@icloud.com
Female ImageMs. Donna Pearson Says Jul 15, 2013

Accidentally chose renewal for six months at discounted cost of 6.66 month to be billed from my check. Acct end in 0991.
can not do this today. Not enough money in my account. Will have to do this on Wed. July 17th if I decide to. You need to stop this draft please. Thank you.
Female ImageMs. Kathy hartman Says Jul 09, 2013

I started to sign up a week or so ago, even down loaded photos, then I couldn't commit... Now I am back and want to pay for the service, I do not know how to get to the previous days info... I just do not want to do t all again... Van you help me? Kathy Hartman kh14219c@aol.com
Female ImageMs. Phyliss Says Jul 08, 2013

I want to cancel my subscription no longer interested I found someone And do not want money takin out of my acct anymore
Male ImageMr. mark griffin Says Jul 08, 2013

I do not want our time account anymore. I do not use my old e-mail and old phone. Your site (our time) has billed me for over $ 70 and my bank shut my bank account down. I want my $ 70 back in my bank account as I do not us the our time account and I have a new phone and e- mail my old e-mail was mwgriff96@gmail.com. Please respond tome with your Iintentions.
Female ImageMs. Krist6244 Says Jul 07, 2013

Someone has hacked in to my account and sent over 184 e-mails to members without my knowledge. User name is Krist6244. This happened on Saturday morning the 6th of July. I had no choice, but to deactivate my account until I could speak to customer service on Monday morning.
Female ImageMs. giselle Says Jul 02, 2013

I am trying to pay using credit card of my sister...but it says credit card decline....how do I proceed with payment. thank you for your advance help
Female ImageMs. fischermanscatch Says Jul 01, 2013

Server is too busy? Each person pays a monthly fee, why do not you have servers that accommodate the number of customers that you have? This has happened three times this month to me. Do i get a rebate or extension?
Female ImageMs. Bridgton01 Says Jul 01, 2013

Server is too busy should not be happening when you pay a monthly fee. Please explain why there is this message. How many people can the server accommodate? If people are not able to get on because the server is not big enough to accommodate everyone, then something should be done to fix this. Please reply to cganser2@yahoo.com
Male ImageMr. Cynthia Says Jun 27, 2013

I am unable to change my password even as I followed the instructions carefully.
Female ImageMs. Claire Gedman Says Jun 16, 2013

I want to cancel my subscription to ourtime.com and have my payment refunded.Sunnysmile67 is site name. My email is clairegedman@yahoo.com. I have met my mate on FaceBook and no longer require your services.
Female ImageMs. Vicki Shehane Says Jun 13, 2013

apparently our time has been charging my credit card and I have not had an account with you for over a year and a half - I need to be contacted and refunded. I alerted my Visa and they are doing a dispute resolution.
 
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