This company sucks. There is actually no published phone number - remember when we talked instead of dodging conversation with stupid email, which will most likely never be returned. I thought I was purchasing a one mo membership and three were charged to my CC. This is a scam. Pathetic. My number, if anyone actually reads theses, is 330-603-4567. Jeff.
Hello: I'm Daniel Kuhn . Started membership 9-25-2015. Can't seem to add the Extra photos I listed while filling out my initial profile. They are sitting under profile as "album" my only picture being thus used is the one on my face profile site. That one ONLY took. I need to have the other six or seven added to my profile off your album squares. Please do this and also show me how AND where the cheat sheet (information of how to use/interpret your site, so I can recommend and use it to the ultimate. God bless, Dan P. S. If a photo did not enter under Your Photo, please refer to DANTMAN777 as this whole photo thing is the lack of knowledge thing I'm referring to.
I contacted you all twice in reference to not being able to rest my password. The first email I received told me to do what I had already tried several times, but I tried it again and received the same results. I emailed you again, but no one responded, it's been about a week now. I said in the email if the problem was not or could not be resolved that I wanted a refund. Also there should be some kind of filter on matches because I do not do females therefore they should not show up. Thank you for taking care if this matter.
I recently signed up for OurTime at a cost of $80. Today I did a key word search using the word "cultures" and discovered that you have 40 members with exactly the same profile, but with different pictures and locations. Either you guys are scamming users by filling out your membership with bogus members or you are not policing your site to find scammers. I am CERTAIN that, if I look, I'll find many more like this. I have printed out a copy of these copied profiles in case they are subsequently removed. At the end of the day, you are advertising that you have a certain number of potential matches, many of whom who are not even real people. This has left a bad taste in my mouth and I would ask you for a refund. Sincerely yours, Betsy Carballo . PS why do I need to post a photo in order to file a complaint? Ridiculous.
On May 15th at approximately 850 pm I renewed my membership to our time. I didn't notice that the renewal would be for six months instead of one month until it came up that my renewal was done for six months, which I do not want. I only wanted to renew for one month. So now my card is charge $111. 93 instead of $33. 95 for one month. Please cancel the six months Thank youDebra Epler Wazubi.
My credit card has been charged for automatic renewal. I did not have it set to do that. I was quite apprehensive about using a on line dating site so I wanted to try it for only a month. Please contact me or credit my account. I will be contacting the cc company today to put the issue on the record. I wish to withdraw from Ourtime. I do not find it useful for me. PS: RE: The photo requirement: I Get a error message saying file not found. The file is a good fill with a proper address., Your software would not upload my photo. It is the same as used on my profileTW.
Hi, Here is a copy of my account. I didn't authorize the upgrade charge on April 2nd. My original subscription is not up until Aug 2015. I wouldn't knowingly pay for another six months until August if I plan to renew. Please issue my credit card credit for the renewal of $80. 96. Thank you Leslie Renewal $0. 00 Paid - No Renewal April two, 2015 Request To Restart Automatic Renewal $0. 00 Paid - Renewal April two, 2015 - February six, 2016 Upgrade With Credit Card six month/6 month renewal With Profile Highlight, Message Highlight and MRC Bundle $80. 96 Paid - Renewal February 14, 2015 Request Remove Automatic Renewal $0. 00 Paid - No Renewal February six, 2015 - August six, 2015 Upgrade With Credit Card Processing Fee six month/6 month renewal With Profile Highlight, Message.
I was denied a refund because it is against your policy. I did NOT ask for renewal of my subscription nor I initialized it. It had to be a glitch in the your system or a programming error. Not even your supervisor wanted to help me with a charge that I did not wish to have. I consider that a FRAUD committed by Match and OurTime. It may also be a programming issue on your site. I was very careful NOT to click on your popup, but "X" out of there. Only when I click on your note on my personal email that I got an email, it would go straight to the OurTime email and bypass the popup. I feel cheated and ripped off. This is NOT the way to conduct a business.
It is of the utmost importance that I am called by someone in a high standing position. I have a dispute in 're of your billing dept. You have ripped me off of $111, you have stolen my money...and I want it back. I had no intention on paying for usage of your site for 6 months. I did want to subscribe for a month, but that was all. If you fail to make your bad...right, I have no problem in contacting the Better Business Bureau. All I am asking is for me to be billed $29.99 for 1 month. I will be disputing this further with my credit card company, at their request, and to contact my attorney for information as to the direction to go if this is not taken care of. I am not threatening anyone, but merely defending my rights as a consumer.
I canceled my subscription in November 2014. I continue to receive email from your site indicating that I have messages & Flirts. My question is: Why? Is my profile still on your site, and if so, why? Is that not misrepresentation? Please permanently delete my profile from your site.
I would like a refund for the remaining time that i DO NOT want to be a *member*. I only wanted to sign up for one month and was charged instead for $100! Attempted to phone Customer Service and the line was closed. Will try again first thing in the morning !
Were Closed I And i have a HUGE problem You guys are mixing up the profiles and crossing the wires Guys are calling me and asking me if if I am a woman or man because now it says my name is Ronald And they are" looking for a woman They do not swing both ways" Good luck" You all have done so much damage There are @ gentlemen that i really wanted to meet BUT now I will probably never hear from them I want a total refund OR the next 6moths free.
I want to sign up for just one month and was charged $84 . It was supposed to be a little over $22. Please refund my payment to my credit card. Not sure I want to be a part of this.
I want to cancel out of ourtime. Com but could not find the my account they told me to click on on any of the pages, Please advise as soon as possible on how to delete my profile from this website.
I continuously receive a message at the bottom of my emails from your website, that says that I must update my credit card info because my card expires in February of 2015 even though my membership is paid up until April of 2015. The message says that I must do that in order to answer my messages even though I am paid up for months in advance. When I try to access customer service I am told that I must activate 3rd party cookies to be able to do that. What is a third party cookie and why didn't I need to do that to pay for my membership in advance. Please straighten out your book keeping.
I am trying to change my password. Simple you would think. However when I get to the credit card info it does not take it as correct My bank changed the last four numbers a while back and I notified them. I only have two cards and neither will work. And of course they are closed until next Monday eight to five central time. I am sure most people on dating sites have jobs during those hours. BIG HELP.
I can not write a complaint since you do not have my proper email address and I have held on by phone for over a 1/2 hour and no one picks up. I wanted to get into your site and I can not because it says my information does not exist. Is this a scam? Please call me on my home phone at 561-653-1810. You should have my email address as Prof1947@aol.com.
I have no idea how I started to receive emails from Ourtime. Then I spent two days trying to unsubscribe. No luck so far. What in the world is this crazy business. Get me off the list.
Trying to access my account. I do not have the credit card any longer. No options available without knowing what credit card available. It would be nice if you posted your tech support phone number on the web site.
Purchased one months service on 12/17/2014. Entry to site and my page no problem until yesterday. Now, every time I go to enter, I'm kicked to a page to purchase a membership. I can not get past this page after checking and double checking both my name and password. Would like to accesses my account as that my months service is NOT up. If you expect me to extend my present membership when it is due, this is NOT THE WAY to encourage that. Please correct this problem AND extend my months membership by at least the two days I have been unable to access it. Thanks You.
I do not want to renew my membership for another month. I want to cancel my membership as of 20th of December, but i see my account has already been charged. I need to take some time off from using the website. Can you reverse the charged and cancel my membership. My phone number 4846866499.
my email is not working at this time but I would like someone to call me back at 830 515 9676. Our time took my money but yet I have no options on the program no not able to chat not able to see any messages its it's been very ridiculous that you take the money but yet there is no good customer service help on the weekends when it's probably most needed would appreciate a call back in a refund as soon as possible otherwise I may have to go to the Better Business Bureau thank you.
I need you to address my concerns in my original email. User: barrbrett in Citrus Heights is letting his brother impersonate him on this site. He should be kicked off the site He is letting his brother impersonate him on Ourtime.com. This is evil and completely disrespectful to all women.
Please remove Twinkle Deals.com in your website or in Ourtime.com web site. Twinkle Deals is a scum, a ripped off, bad reputation company. I ordered from Twinkle because it's being advertise in Ourtime.com web. I didn't read first all the bad reviews. No good reviews. You won't get all your orders or items that you paid for and ordered plus what they show in the website is not the actual item as you received your order. The items in the web site looks great, but in reality it looks awful, poor quality doesn't even looks nice. It looked like some lousy seamstress just tried imitate the item in the web site, but looks bad. Plus they pretend they response to your complaints, but it's all bolonies, not reliable, not accurate and in the end no resolution. It's a ridiculous company. Thank you. My name is Eden.
My account has been hacked into. Sending out several hundred emails in last two days with flirts to other members. Fix it or i'm gone.
I have tried so many times to get connected with your site, but no service and no connection please help me the Holidays are coming and l would like to be with a very nice gentleman please tell me with you would like me to do please, My age is 66 and my birthday is Nov. 17, 1948 my zip code is 60565. You may reach me at 773-668-2683. Thank you very much and Have a HAPPY HOLIDAY, I heard from someone very soon.
Your system in error renewed my subscription. I had chosen to not
renew as was charged 72. 96 There needs to be a refund please. At this time I do not wish to have our time. Please call
and email me 360-223-1894 as soon as possible. Thank you B Wilson.
I hired someone off of your website to write a profile for me. It cost me approximately 30$ and I never got it. Can you please give me an answer? I would like to file a claim. Thank you.
I cancelled membership in June, but my credit card was charged again today. The same thing happened to the man i married from your site. He was also charged several months ago, even though we both cancelled your service after meeting. Please. Immediately reverse the cc charges.
I received an email on OurTime. When I clicked on the image, instead of seeing words of the email, I got an advertisement for OurTime. I tried it several times, and still got the same errors. Please help. Thank you.
you are charged incidentally for 2month, can you, please give me refund for January, my name on site coolsoulmate1958
The Customer Service,
I am encountering payment problem for one month subscription and all credit card details entered is correct. Kindly advise. Regards,
Email : firstname.lastname@example.org
Log in ID : Nikko9193.
I need help with resetting pass word. Tried to go back and do over, but only have one email address and It wouldn't let me. Must have not put correct pass word in, or put it in wrong. Email me or call me to figure out what went wrong, have money tied up in your site now so I would like to get back into it. Thanks. MichaelAlls.
I'm still being charged fees when I cancelled my account with OurTime since September Can someone respond. This is ridiculous I've reported OurTime to the Business Bureau.
This calling centre lacks any connectivity to the working person. I have tried to cancel my account with OurTime since September. It is now December? And I am still being charged.
I tried for the past several days to cancel this account and because I could not remember which card I had used originally, I was unable to do it, but did leave a message with technical people on the 4th about the problems I had and to cancel the account. Linda Phillips
I cancelled my account that I thought was only going to be approx $14.00, because my card was charged $84.00. I would like my money reimbursed and want nothing else to do with this company. There was nothing in the add about the high charge. I don't appreciate false ad ertising
I was led to believe that I would pay 10. 00 per month on Our Time. I was charged 41. 00 and cannot get a refund.
I cancelled my subscription to Ourtime.com over a month ago. You have billed my credit card and I want it removed.
I called people media this past week to cancel my subscription. I called on the termination date. I was told that the subscription was cancelled and $ was returned to my bank account. Yet I keep getting emails as if my account is still open. Please advise me. I want to cancel my account. CaroleBerkowitz.
Between the web site and the customer service call, I'm not sure what's been worse. I can not login or change my password and they put me on a site I didn't sign up for. Now I call customer service and I've been hung up on twice after being on hold forever and the call between the hang ups when I talked to the customer service rep. The issue was not resolved. Thanks for wasting two hours of my day.
Not a complaint, Just wish to inform you that I will not be renewing my six-month trial option with you. Please make sure that the subscription is not continued. Thank you very much.
All phone numbers given are not working. I have been billed only Master Card and that number doesn't work either. I want to cancel my subscription and get a refund. Please contact me to arrange this as soon as possible.
To much money was taking off my card it was only suppose to be 29. 00 dollars not 111. 00 dollars how do i get my money put back on my account.
I paid for one month this morning and now cannot access my account. It is asking for a username and password for SeniorMeet.com. WHY? If I was on that site before I sure as hell do not remember what my username and password was. So why do you need it now? I am so frustrated I could scream. You need to call me and help me with this problem At this point I would NEVER recommend this site HELP ssturm@d. Umn. Edu
Phone 218 590-8612.