Ourtime.com Customer Service Number Complaints and Reviews
Ms. Vicki Shehane Says Jun 13, 2013
apparently our time has been charging my credit card and I have not had an account with you for over a year and a half - I need to be contacted and refunded. I alerted my Visa and they are doing a dispute resolution.
Ms. Claire Gedman Says Jun 16, 2013
I want to cancel my subscription to ourtime.com and have my payment refunded.Sunnysmile67 is site name. My email is email@example.com. I have met my mate on FaceBook and no longer require your services.
Mr. Cynthia Says Jun 27, 2013
I am unable to change my password even as I followed the instructions carefully.
Ms. Bridgton01 Says Jul 01, 2013
Server is too busy should not be happening when you pay a monthly fee. Please explain why there is this message. How many people can the server accommodate? If people are not able to get on because the server is not big enough to accommodate everyone, then something should be done to fix this. Please reply to firstname.lastname@example.org
Ms. fischermanscatch Says Jul 01, 2013
Server is too busy? Each person pays a monthly fee, why do not you have servers that accommodate the number of customers that you have? This has happened three times this month to me. Do i get a rebate or extension?
Ms. giselle Says Jul 02, 2013
I am trying to pay using credit card of my sister...but it says credit card decline....how do I proceed with payment. thank you for your advance help
Ms. Krist6244 Says Jul 07, 2013
Someone has hacked in to my account and sent over 184 e-mails to members without my knowledge. User name is Krist6244. This happened on Saturday morning the 6th of July. I had no choice, but to deactivate my account until I could speak to customer service on Monday morning.
Mr. mark griffin Says Jul 08, 2013
I do not want our time account anymore. I do not use my old e-mail and old phone. Your site (our time) has billed me for over $ 70 and my bank shut my bank account down. I want my $ 70 back in my bank account as I do not us the our time account and I have a new phone and e- mail my old e-mail was email@example.com. Please respond tome with your Iintentions.
Ms. Phyliss Says Jul 08, 2013
I want to cancel my subscription no longer interested I found someone And do not want money takin out of my acct anymore
Ms. Kathy hartman Says Jul 09, 2013
I started to sign up a week or so ago, even down loaded photos, then I couldn't commit... Now I am back and want to pay for the service, I do not know how to get to the previous days info... I just do not want to do t all again... Van you help me? Kathy Hartman firstname.lastname@example.org
Ms. Donna Pearson Says Jul 15, 2013
Accidentally chose renewal for six months at discounted cost of 6.66 month to be billed from my check. Acct end in 0991.
can not do this today. Not enough money in my account. Will have to do this on Wed. July 17th if I decide to. You need to stop this draft please. Thank you.
Ms. Jan Stoll Says Jul 18, 2013
I brought up my account and it does't show the refund on my account for when I changed to 1mo. only. Please advise to confirm the credit to my account. Thank you, email@example.com
Ms. Diann brunner Says Jul 20, 2013
There was a romance scammer on your site. His name was Devcool1. I can provide pictures. I would like to be removed and refunded my money. You should have a list of these scammers with pictures so people cannot fall prey to these people
Ms. kathy smith Says Jul 22, 2013
I think I sat up two accounts only wanted one the users name I want is kathyskia and only for one month please call me back 9376248880
Ms. miss ortiz Says Jul 23, 2013
i lost my mastercard and somebody paid this account and i want my credit back the last for digits are 3061, i opened a claim with my bank so i need you refunded my money my email is firstname.lastname@example.org. you charged me more than 81.00 for nothing somebody used.
Mr. Mark Gregory Says Jul 24, 2013
I am fed up with receiving e-mails from you I NEVER INTENDED to join and nows see I have been auto paying you for months!
A) Get me off RIGHT NOW
B) Refund what your conscience dictates.
Ms. Carolynhere Says Jul 24, 2013
I have been a member of Ourtime for the better part of the year. I have not met one person in person. I've discovered many strange types, liars, cheaters and really sick stuff too. I made a point to select "no auto" renew, as this is not working for me. I noted my membership expired 7/18/13. On that day, I went to the site by my pone. It looked like account had been renewed! I thought it was over and I went to delete profile for good.
I wrote to you a few days ago, but have yet to receive a response. If my account was charged, I will file a complaint with CC company and better biz bureau.
Ms. spunkyheartdeb Says Aug 05, 2013
Please take my profile off of your site. I have met someone .
my profile user name is spunkyheartdeb.
Ms. Sharon Black Says Aug 06, 2013
I did not sing up for this account, I only looked in to it on fb do not no username or password never pay for the service, but I am and contacted from people on our time telling me they like my profile. I have no way of knowing what my profile is I cannot get into the account I do not know the username or the email it is under.
Ms. julie kline Says Aug 14, 2013
I paid for one month to try the site and they billed me $83.94. I am very upset and no one has contacted me yet. I would like the difference refunded or I will file many complaints about this company. Thank you.
Ms. BabyLove2013 Says Aug 17, 2013
I am unable to access OurTime.com on my laptop. I had to go to another place to bring up site. Can I get some technical support. BabyLove2013
Ms. Zorianne Kinach Says Aug 21, 2013
Need new password...and can not login automatically. I have notified you several times to no avail. I tried resetting the password with the code and it did not work. I never got a response. Pls. Look into this matter. Thank you.i am awaiting your response.
Ms. funshining1 Says Aug 25, 2013
I signed up for a month. The 30 days has passed and I am worried that I might be charged for more than the initial period. Can you please E-mail me, tell me how much time I actually signed up for and how to discontinue the service. email@example.com or (650)242-1658. Please get in touch with me at your earliest convenience. Thank you, Susan Bennett
Ms. Judith James Says Aug 26, 2013
I have an IPhone and have tried Numerous times to up load several photographs. Please tell me how to do this. I greatly appreciate your help.
Mr. Greg Says Aug 27, 2013
Mike hacked my account. He's quite active and this is so annoying. I tried to reset PW from your site. It didn't complete the process. Mike is still active. This is a drag
Ms. Bonita Dorsey Says Aug 28, 2013
There is hardly anyone to make a good match with. The selections are of bad choice. Not a good sight for me...
Ms. mimisheri7 Says Aug 31, 2013
I want a refund on the second charge I did not know you were going to charge me right now I just joined and not even sure if I like this I would never pay for a year Please refund my money I will call my charge card company on Tuesday thank you, sheri morehead, 954-214-8248
Ms. Deborah Frank Says Sep 03, 2013
My pictures are pending since 8/16. Why haven't you downloaded them? I can not do well without the picture up. Debbie Frank what is an image,code?
Mr. james e patterson Says Sep 04, 2013
I cannot login on, says wrong email and password, I have sent many email asking for help. all I got was email that told how to reset, but nothing works. I have ask for a real person to help me, but no replay. I also found that I was charged first 8/31 and then again on 9/1 I need help
Ms. R Vanek Says Sep 05, 2013
For some reason I can no longer get into my account. I have sent several requests for help and have gotten no rely yet.
Why do not you have a phone number people can call?
Ms. Lori Hugelmaier Says Sep 09, 2013
I'd like to suspend my subscription, for a time or cancel all together. I am not really getting the types of People who I thought would be on the site and I cannot set my guides anyone can look at your profile and you cannot refuse or block people. they just change their names and get on again. kinda creepy.
Ms. lorrie born Says Sep 09, 2013
my membership ended today. i saw an email you sent me asking if i wanted to read five new emails when i clicked on it suddenly i was charged $87. for a new renewal which i do not want. i am in the hospital and cannot pay this. please remove this charge as it was obviously a scam. I expect a refund or i will take further action
Ms. GLEE51 Says Sep 16, 2013
I am a paid subscriber and I have downloaded three pictures, but they do not appear on my profile as a primary picture. Can you help me get this resolved?
Ms. Paula Johnson Says Sep 16, 2013
I've discovered you've shared my information with other sites and I do not agree to such terms. Cancel and refund my account effective immediately. 8:17pm 9/15/13
User name: Imightbeher
305 Pine Ridge Avenue
New Bern, NC 28560
Ms. SRQ49 Says Sep 21, 2013
Impossible to find a way to unsubscribe my Ourtime account. Emails sent to address above get returned to me.
Consider this notification that I want top UNSUBSCRIBE as of 9/20/13. My account user name is SRQ49. More information than that I do not want to post publicly here.
You can get a hold of me if you need to.
If my credit card gets charged I will dispute it.
Ms. LJB52 Says Sep 22, 2013
I have five days to go on my current membership. When I logged into OurTime a pop-up appeared offering me 25 percent off to renew. I wanted to see what the options were and the discounted prices...so I clicked on it. But, to my surprise...it automatically renewed my membership. I do not want to renew...the price is still too high. Please credit back $57.94 that has been applied to my credit card.
My email is firstname.lastname@example.org
My username name is LJB52
Ms. Cindy Coleman Says Sep 28, 2013
I've emailed you on 9/26/13 telling you to stop service and told your company that I will no longer allow Ourtime to bill my credit card for charges. You've ignored this email in addition to me having "successfuly unsescribe" any charges will now be disputed with my credit card company as I do not agree to these emails or their terms. I will notify my credit card company to no longer accept charges. You will not receive payment once these charges are disputed.
Ms. Barb Says Sep 30, 2013
On Saturday I signed up for one month of service to see if I like your site. When I checked my bank account I had been charged four times at $15.98. Please fix this. Thanks, Barb Christenson
Ms. J Says Feb 12, 2014
Have you even read what your site here, on this page, says?! what is wrong with your english? And/or do you proofread???
". Site for old single persons. " old!?
"one have to become. " really?
". For taking benefits. "
". $54. 00 for thee months"???
". Of filling the necessary information. " come on, edit/proofread!
". And phone number cum helpline. "
Hilarious. The dialog box here says, "please use english. "
Would you please then, too, use correct english and grammar?
And what do you mean "good name"???
Answer to Ms. JMr. CCare Admin Says Feb 13, 2014
Thanks for helping us. We have changed the content. Please check again.
We appreciate your efforts.
Ms. Noname Adventurer Says Feb 14, 2014
I cannot get my profile pictures to upload, it is the same pics i use for the other sites, it is the only size i have. Please either contact me or help me upload theses pictures. If it is not possible i woudl like you to cancel my membership.
Please inform me of which action you took.
Janis elder user name noname adventurer
Ms. Lonna Giles Says Jun 04, 2014
I am a user of the our time web site. This morning i checked my mailbox and several of my messages that i received yesterday are gone. I did not delete any messages on my account. Can you tell me what has happened? my user name is goldendoglvr. Please contact me at your earliest convenience. Thank you.
Ms. Claudia Says Jun 05, 2014
I accidentally pressed the wrong button, to sign up for one month, but the setting was for six month and i would like to reverse that, as i just want to try it out for one month. Thank you. I only did that a few minutes ago.
Ms. Jo Ann Warren Says Jun 21, 2014
I am unable to access my profile page. You say "incorrect password", even though i know it is correct. When i try to reset it, i am sent right back to my home page with no place to reset my password. Help.
Ms. Debi Lemonier Says Jul 02, 2014
I would like to sign up free and use a new password sice i do not remember the user name and password i used, but will not let me do so.
Ms. Kristin Croci Says Jul 02, 2014
I want to cancel my membership. I no longer want to be enrolled on this site. How do i make sure no charges will be made to my credit card?
Mr. Maryellen Lakin Says Jul 28, 2014
Recently reported a scam on match username big roscoe he was 54 from Springfield, IL. I just got a flirt using the same picture on Ourtime username Princ3i. The name he used on Match was Steven Benjamin. Asked for money. I didn't respond to this one. Please report him do something. This is all within a week of the last contact I had with Steven Benjaminn.
Mr. john ostrom Says Aug 19, 2014
Please take profile off site seeing can not log on and do not want to renew or get emails thank you John ostrom.
Ms. Linda Sherrell Says Sep 14, 2014
I have been trying to cancel my subscription to our time, but i am still being charged for the service. Please tell me how i can cancel -- i am tired of paying for a service that i am not using.
Ms. Christy Cuthbertson Says Sep 16, 2014
I cannot log on to our time because somewhere in my past i was a member of senior meet. I do not remember my user name or password and cannot get through the sign up page with out it.
Mr. Dan Steiniger Says Sep 16, 2014
I have no complaint. I made out and sent in the customer survey on jorge z and i would like to change this. For he did a super job seeing that my account with you was closed. I had filled out the survey before i received the cancelation notice.
Ms. Teresa Simich Says Sep 16, 2014
Hello, i renewed my subscription and i only wanted the one month for $29. 99 and i was charged $111. 93. Please i only want the one month. Please refund $81. 94 to my debit card.
Mr. Tim Bird Says Sep 26, 2014
I was just searching your web site yesterday and was thinking to sign up. When options to sign see was charge over $ 119. 00 ?
I only wanted a trial period and this was not what i wanted to sign up for.
Can you call me at 310-908-0391.
Ms. Margaret M Bunten Says Sep 27, 2014
I am trying to cancel my free trial membership. There is no way i can find to do so other than here. Please cancel for membership immediately
Margaret bunten (682)230-3257
3820 bryce ave
Ft worth, tx 76107
Thank you margaret bunten
I have a photo of this email.
Ms. Julie Small Says Sep 28, 2014
I just wanted to find out how much renewal costs were when i pressed renew. I never expected it to just take it out of my account. I did not want to renew. I have a boyfriend. Please refund the money. I cannot afford that kind of money. It takes every last penny out of my account and i need to feed my kids. Please please cancel my account and refund my money to my account.
Mr. Mark Spitzer Says Sep 29, 2014
I believe you all have a problem with your website. My profile is going crazy and you all need to do something about it because it is becoming increasingly annoying. So please address these issues if you do not mind. It looks like your website has been hijacked.
Ms. Marina Says Oct 09, 2014
Do not need any more the website. I just get marry. Please cancel my account.
Mr. William Garrett Says Oct 11, 2014
My subscription is still active, but i keep on getting messages to renew my subscription.
Ms. Judith Says Oct 16, 2014
I just cancelled my account. How long will it take to have my money refunded?
Mr. Tyrell Marshall Says Oct 18, 2014
I want to cancel membership. The members of the sit don be o and there i have not found no one i am ready to move on from it.
Mr. James D. Nedweski Says Oct 19, 2014
You billed me for your services after my initial time was up and i want you to credit me back. I haven't used your services in quite a while and had my debit card billed. I never authorized such a transaction.
Ms. A.lessner Says Oct 22, 2014
I need to contact customer care for match.Com. I always receive the same old males as suggestions and I can not load up my pictures.
Ms. Denise Flugga Says Oct 25, 2014
I want out of this contract, NOW! And I do not want to be charged. Someone got a hold of my card and my email.
Mr. Johntrahan Says Oct 26, 2014
WANTING TO DELETE COMPLETE PROFILES FROM ALL RELATED SITES.
Ms. Elfie Zinke Says Oct 28, 2014
After signing up for a ONE MONTH term you automatically signed me up for another SIX month which I certainly did NOT approve of. If you caught me before I turned that 'stop automatically renewing' button you should have opted for the shortest/same term chosen the first time I signed up. It is unfortunate that I should be paying for another six month if I'd certainly have opted for the one month term (renewing the same term I opted for the first time). These automatic renewal practices are not really binding. If you chose sending me a return e-mail Please be advised to chose the e-mail provided on this form.
Mr. Tino Says Oct 28, 2014
I mistakenly pressed button. I didn't mean to do that since I requested last month to take me out of the list. I would like credit Please.
Mr. Mladen Says Oct 29, 2014
You canceled my membership, because somebody used my account. How is it possible? Your site is not secure. Tell me what to do to restore my membership?
Ms. Susan Small Says Nov 01, 2014
Please cancel account. I do not want to be on site at all. Do not charge me for any amount.
Ms. Marcy Bruch Says Nov 01, 2014
I signed up for 30 days only. I see on my bank account you automatically renewed me for November 2014. I do not want to continue on our time for another 30 days. Reimburse my credit card charge as soon as possible.
Mr. G Kelly Says Nov 01, 2014
I signed up, i did not receive an email confirmation. I cannot login. I have paid using American Express card and when i tried to re-enroll, the card was declined. I called AmEx and the card was fine, no reason for decline. Your system seems pretty messed up. I would appreciate a response at email@example.com. Thank you.
Ms. Carol Hartzell Says Nov 04, 2014
I thought, i had taken of auto renew. I do not want it. Please refund my money.Househartzell@yahoo.com.
Ms. Gail Says Nov 05, 2014
I think someone hacked my account. I am receiving emails from men who think that I contacted them, which I did not. And the latest one states me as writing a vulgar message to a Ourtime male member. The message uses curse words and I want no connection to this .
Ms. Adelia Nicola Macwilliam Says Nov 05, 2014
Hi, Can I cancel the last payment that has been taken from my credit card on 31st of October? I didn't want my subscription renewed. My email address is adelia. Macwilliam@gmail.com. My user name is cilandakgirl. Thank you Adelia Nicola Macwilliam.
Ms. Lisette Castonguay Says Nov 06, 2014
I pressed 3 to 6 times and it didn't work. Is there another number i can call?
Ms. Rose Says Nov 06, 2014
I almost fell victim to a scam from one of your on line participants. His name is Michael Roland-Glen Rock luvpancakes. I chatted with him for two 1/2 months, learned he was in the Army for 12 years and was coming home for good sometime in November. I sensed something early on so I asked him to send me pictures of himself and one was of him in his fatigues with the name ROLAND on it which put me at ease. An extremely handsome man claiming he'd been cheated on by his wife seven years ago. Throughtout all the e-mails received, some of the red flags was his repetitiveness to starting and ending the conversations the exact same way, his repetitive questions, and his overwhelming religion with God and best of all, wanting to marry me which was so strange. The last e-mail I received on Tue 11/4/14, was him telling me that he forgot to make a donation to an orphanage. He needed my support in purchasing five Macbooks and four iPhone6's. A total SCAM Please reach out to me. Thank you, Rose.
Mr. Mel Smoke Says Nov 06, 2014
I signed up for a one month special offer of $15. When i went to check my status, it shows a three months membership. I do not wish to extend my membership as i have not found anyone interesting. Please correct your records or i will challenge your invoice with my credit card company. Thank you for your assistance. MEl.
Mr. Yolanda M Torres Says Nov 10, 2014
I recently had a security issue in one of my accounts. Last week I cancelled my OurTime payment renewal and removed my profile. Just received and email from someone saying that my profile is still there. Please contact me as soon as possible.
Ms. Ellen Sperber Says Nov 12, 2014
I would like to change my username, because I didn't realize, it was visible to everyone and it has my personal identification (name) within it. How do i change my username?
Ms. Elaine Gallagher Says Nov 14, 2014
I rejoined at want to choose one month and it register me for six months and charged my credit card. I want it reversed back to a one month subscription. Elaine Gallagher
Contact me 570-313-5811.
Ms. Gail Arsenault Says Nov 16, 2014
I never signed up for automatic renewal. Just for one month trial. And I see your company charged my debit card another $29. 95. I changed acct status to cancel my auto renewal, and hid my profile. Please cancel my membership and subscription. I do not want to proceed with your website. Your company ethics have let me down. This is the 1st, only and last dating website I will ever use.
Ms. Shari Shewhuk Says Nov 17, 2014
YOU are not opened. I am upset as i have not been on this dating site nor any other since MAY 2014. I canceled it. I have just got a recent charge for 112. 06 on my VISA. Please refund this.
Mr. Barbara Danais Says Nov 17, 2014
I only joined for one month. I do not want to renew my membership. You recently started sending me email notifications even though I am no longer a member. Please remove my profile and stop contacting me immediately.
Mr. Joseph Ricker Says Nov 20, 2014
I signed up for one month thats IT. Refund me the money you stole and close my account you thief's. I do not want to hear Jack Shit about no fine print.
Ms. Billie Perry Says Nov 20, 2014
I canceled this back in April or May and you have continued to bill my account. I would like a call 562-305-3793. When i would try to us it wanted money so i unsubscribed. I called and canceled months ago check when last time i was on there.
Ms. Dee Wilson Says Nov 21, 2014
Why does Our Time.com advertise as an over 50 dating site,but have several individuals on site under 50?
Ms. Annie Says Nov 22, 2014
The site you have to change password doesn't work unless you have to put your credit card number in and I do not have that card anymore, therefore I cant change the password to get into the site.
Ms. Sally Says Nov 22, 2014
I paid for one month this morning and now cannot access my account. It is asking for a username and password for SeniorMeet.com. WHY? If I was on that site before I sure as hell do not remember what my username and password was. So why do you need it now? I am so frustrated I could scream. You need to call me and help me with this problem At this point I would NEVER recommend this site HELP ssturm@d. Umn. Edu
Phone 218 590-8612.
Ms. Sheryl Young Says Nov 22, 2014
To much money was taking off my card it was only suppose to be 29. 00 dollars not 111. 00 dollars how do i get my money put back on my account.
Ms. Hellen Sencza Says Nov 23, 2014
All phone numbers given are not working. I have been billed only Master Card and that number doesn't work either. I want to cancel my subscription and get a refund. Please contact me to arrange this as soon as possible.