apparently our time has been charging my credit card and I have not had an account with you for over a year and a half - I need to be contacted and refunded. I alerted my Visa and they are doing a dispute resolution.
I want to cancel my subscription to ourtime.com and have my payment refunded.Sunnysmile67 is site name. My email is firstname.lastname@example.org. I have met my mate on FaceBook and no longer require your services.
I am unable to change my password even as I followed the instructions carefully.
Server is too busy should not be happening when you pay a monthly fee. Please explain why there is this message. How many people can the server accommodate? If people are not able to get on because the server is not big enough to accommodate everyone, then something should be done to fix this. Please reply to email@example.com
Server is too busy? Each person pays a monthly fee, why do not you have servers that accommodate the number of customers that you have? This has happened three times this month to me. Do i get a rebate or extension?
I am trying to pay using credit card of my sister...but it says credit card decline....how do I proceed with payment. thank you for your advance help
Someone has hacked in to my account and sent over 184 e-mails to members without my knowledge. User name is Krist6244. This happened on Saturday morning the 6th of July. I had no choice, but to deactivate my account until I could speak to customer service on Monday morning.
I do not want our time account anymore. I do not use my old e-mail and old phone. Your site (our time) has billed me for over $ 70 and my bank shut my bank account down. I want my $ 70 back in my bank account as I do not us the our time account and I have a new phone and e- mail my old e-mail was firstname.lastname@example.org. Please respond tome with your Iintentions.
I want to cancel my subscription no longer interested I found someone And do not want money takin out of my acct anymore
I started to sign up a week or so ago, even down loaded photos, then I couldn't commit... Now I am back and want to pay for the service, I do not know how to get to the previous days info... I just do not want to do t all again... Van you help me? Kathy Hartman email@example.com
Accidentally chose renewal for six months at discounted cost of 6.66 month to be billed from my check. Acct end in 0991.
can not do this today. Not enough money in my account. Will have to do this on Wed. July 17th if I decide to. You need to stop this draft please. Thank you.
I brought up my account and it does't show the refund on my account for when I changed to 1mo. only. Please advise to confirm the credit to my account. Thank you, firstname.lastname@example.org
There was a romance scammer on your site. His name was Devcool1. I can provide pictures. I would like to be removed and refunded my money. You should have a list of these scammers with pictures so people cannot fall prey to these people
I think I sat up two accounts only wanted one the users name I want is kathyskia and only for one month please call me back 9376248880
i lost my mastercard and somebody paid this account and i want my credit back the last for digits are 3061, i opened a claim with my bank so i need you refunded my money my email is email@example.com. you charged me more than 81.00 for nothing somebody used.
I am fed up with receiving e-mails from you I NEVER INTENDED to join and nows see I have been auto paying you for months!
A) Get me off RIGHT NOW
B) Refund what your conscience dictates.
I have been a member of Ourtime for the better part of the year. I have not met one person in person. I've discovered many strange types, liars, cheaters and really sick stuff too. I made a point to select "no auto" renew, as this is not working for me. I noted my membership expired 7/18/13. On that day, I went to the site by my pone. It looked like account had been renewed! I thought it was over and I went to delete profile for good.
I wrote to you a few days ago, but have yet to receive a response. If my account was charged, I will file a complaint with CC company and better biz bureau.
Please take my profile off of your site. I have met someone .
my profile user name is spunkyheartdeb.
I did not sing up for this account, I only looked in to it on fb do not no username or password never pay for the service, but I am and contacted from people on our time telling me they like my profile. I have no way of knowing what my profile is I cannot get into the account I do not know the username or the email it is under.
I paid for one month to try the site and they billed me $83.94. I am very upset and no one has contacted me yet. I would like the difference refunded or I will file many complaints about this company. Thank you.
I am unable to access OurTime.com on my laptop. I had to go to another place to bring up site. Can I get some technical support. BabyLove2013
Need new password...and can not login automatically. I have notified you several times to no avail. I tried resetting the password with the code and it did not work. I never got a response. Pls. Look into this matter. Thank you.i am awaiting your response.
I signed up for a month. The 30 days has passed and I am worried that I might be charged for more than the initial period. Can you please E-mail me, tell me how much time I actually signed up for and how to discontinue the service. firstname.lastname@example.org or (650)242-1658. Please get in touch with me at your earliest convenience. Thank you, Susan Bennett
I have an IPhone and have tried Numerous times to up load several photographs. Please tell me how to do this. I greatly appreciate your help.
Mike hacked my account. He's quite active and this is so annoying. I tried to reset PW from your site. It didn't complete the process. Mike is still active. This is a drag
There is hardly anyone to make a good match with. The selections are of bad choice. Not a good sight for me...
I want a refund on the second charge I did not know you were going to charge me right now I just joined and not even sure if I like this I would never pay for a year Please refund my money I will call my charge card company on Tuesday thank you, sheri morehead, 954-214-8248
My pictures are pending since 8/16. Why haven't you downloaded them? I can not do well without the picture up. Debbie Frank what is an image,code?
I cannot login on, says wrong email and password, I have sent many email asking for help. all I got was email that told how to reset, but nothing works. I have ask for a real person to help me, but no replay. I also found that I was charged first 8/31 and then again on 9/1 I need help
For some reason I can no longer get into my account. I have sent several requests for help and have gotten no rely yet.
Why do not you have a phone number people can call?
I'd like to suspend my subscription, for a time or cancel all together. I am not really getting the types of People who I thought would be on the site and I cannot set my guides anyone can look at your profile and you cannot refuse or block people. they just change their names and get on again. kinda creepy.
my membership ended today. i saw an email you sent me asking if i wanted to read five new emails when i clicked on it suddenly i was charged $87. for a new renewal which i do not want. i am in the hospital and cannot pay this. please remove this charge as it was obviously a scam. I expect a refund or i will take further action
I am a paid subscriber and I have downloaded three pictures, but they do not appear on my profile as a primary picture. Can you help me get this resolved?
I've discovered you've shared my information with other sites and I do not agree to such terms. Cancel and refund my account effective immediately. 8:17pm 9/15/13
User name: Imightbeher
305 Pine Ridge Avenue
New Bern, NC 28560
Impossible to find a way to unsubscribe my Ourtime account. Emails sent to address above get returned to me.
Consider this notification that I want top UNSUBSCRIBE as of 9/20/13. My account user name is SRQ49. More information than that I do not want to post publicly here.
You can get a hold of me if you need to.
If my credit card gets charged I will dispute it.
I have five days to go on my current membership. When I logged into OurTime a pop-up appeared offering me 25 percent off to renew. I wanted to see what the options were and the discounted prices...so I clicked on it. But, to my surprise...it automatically renewed my membership. I do not want to renew...the price is still too high. Please credit back $57.94 that has been applied to my credit card.
My email is email@example.com
My username name is LJB52
I've emailed you on 9/26/13 telling you to stop service and told your company that I will no longer allow Ourtime to bill my credit card for charges. You've ignored this email in addition to me having "successfuly unsescribe" any charges will now be disputed with my credit card company as I do not agree to these emails or their terms. I will notify my credit card company to no longer accept charges. You will not receive payment once these charges are disputed.
On Saturday I signed up for one month of service to see if I like your site. When I checked my bank account I had been charged four times at $15.98. Please fix this. Thanks, Barb Christenson
Have you even read what your site here, on this page, says?! what is wrong with your english? And/or do you proofread???
". Site for old single persons. " old!?
"one have to become. " really?
". For taking benefits. "
". $54. 00 for thee months"???
". Of filling the necessary information. " come on, edit/proofread!
". And phone number cum helpline. "
Hilarious. The dialog box here says, "please use english. "
Would you please then, too, use correct english and grammar?
And what do you mean "good name"???
Thanks for helping us. We have changed the content. Please check again.
We appreciate your efforts.
I cannot get my profile pictures to upload, it is the same pics i use for the other sites, it is the only size i have. Please either contact me or help me upload theses pictures. If it is not possible i woudl like you to cancel my membership.
Please inform me of which action you took.
Janis elder user name noname adventurer
I am a user of the our time web site. This morning i checked my mailbox and several of my messages that i received yesterday are gone. I did not delete any messages on my account. Can you tell me what has happened? my user name is goldendoglvr. Please contact me at your earliest convenience. Thank you.
I accidentally pressed the wrong button, to sign up for one month, but the setting was for six month and i would like to reverse that, as i just want to try it out for one month. Thank you. I only did that a few minutes ago.
I am unable to access my profile page. You say "incorrect password", even though i know it is correct. When i try to reset it, i am sent right back to my home page with no place to reset my password. Help.
I would like to sign up free and use a new password sice i do not remember the user name and password i used, but will not let me do so.
I want to cancel my membership. I no longer want to be enrolled on this site. How do i make sure no charges will be made to my credit card?
Recently reported a scam on match username big roscoe he was 54 from Springfield, IL. I just got a flirt using the same picture on Ourtime username Princ3i. The name he used on Match was Steven Benjamin. Asked for money. I didn't respond to this one. Please report him do something. This is all within a week of the last contact I had with Steven Benjaminn.
Please take profile off site seeing can not log on and do not want to renew or get emails thank you John ostrom.
I have been trying to cancel my subscription to our time, but i am still being charged for the service. Please tell me how i can cancel -- i am tired of paying for a service that i am not using.
I cannot log on to our time because somewhere in my past i was a member of senior meet. I do not remember my user name or password and cannot get through the sign up page with out it.
I have no complaint. I made out and sent in the customer survey on jorge z and i would like to change this. For he did a super job seeing that my account with you was closed. I had filled out the survey before i received the cancelation notice.
Hello, i renewed my subscription and i only wanted the one month for $29. 99 and i was charged $111. 93. Please i only want the one month. Please refund $81. 94 to my debit card.
I was just searching your web site yesterday and was thinking to sign up. When options to sign see was charge over $ 119. 00 ?
I only wanted a trial period and this was not what i wanted to sign up for.
Can you call me at 310-908-0391.
I am trying to cancel my free trial membership. There is no way i can find to do so other than here. Please cancel for membership immediately
Margaret bunten (682)230-3257
3820 bryce ave
Ft worth, tx 76107
Thank you margaret bunten
I have a photo of this email.
I just wanted to find out how much renewal costs were when i pressed renew. I never expected it to just take it out of my account. I did not want to renew. I have a boyfriend. Please refund the money. I cannot afford that kind of money. It takes every last penny out of my account and i need to feed my kids. Please please cancel my account and refund my money to my account.
I believe you all have a problem with your website. My profile is going crazy and you all need to do something about it because it is becoming increasingly annoying. So please address these issues if you do not mind. It looks like your website has been hijacked.
Do not need any more the website. I just get marry. Please cancel my account.
My subscription is still active, but i keep on getting messages to renew my subscription.
I just cancelled my account. How long will it take to have my money refunded?
I want to cancel membership. The members of the sit don be o and there i have not found no one i am ready to move on from it.
You billed me for your services after my initial time was up and i want you to credit me back. I haven't used your services in quite a while and had my debit card billed. I never authorized such a transaction.
I need to contact customer care for match.Com. I always receive the same old males as suggestions and I can not load up my pictures.
I want out of this contract, NOW! And I do not want to be charged. Someone got a hold of my card and my email.
WANTING TO DELETE COMPLETE PROFILES FROM ALL RELATED SITES.
After signing up for a ONE MONTH term you automatically signed me up for another SIX month which I certainly did NOT approve of. If you caught me before I turned that 'stop automatically renewing' button you should have opted for the shortest/same term chosen the first time I signed up. It is unfortunate that I should be paying for another six month if I'd certainly have opted for the one month term (renewing the same term I opted for the first time). These automatic renewal practices are not really binding. If you chose sending me a return e-mail Please be advised to chose the e-mail provided on this form.
I mistakenly pressed button. I didn't mean to do that since I requested last month to take me out of the list. I would like credit Please.
You canceled my membership, because somebody used my account. How is it possible? Your site is not secure. Tell me what to do to restore my membership?
Please cancel account. I do not want to be on site at all. Do not charge me for any amount.
I signed up for 30 days only. I see on my bank account you automatically renewed me for November 2014. I do not want to continue on our time for another 30 days. Reimburse my credit card charge as soon as possible.
I signed up, i did not receive an email confirmation. I cannot login. I have paid using American Express card and when i tried to re-enroll, the card was declined. I called AmEx and the card was fine, no reason for decline. Your system seems pretty messed up. I would appreciate a response at firstname.lastname@example.org. Thank you.
I thought, i had taken of auto renew. I do not want it. Please refund my money.Househartzell@yahoo.com.
I think someone hacked my account. I am receiving emails from men who think that I contacted them, which I did not. And the latest one states me as writing a vulgar message to a Ourtime male member. The message uses curse words and I want no connection to this .
Hi, Can I cancel the last payment that has been taken from my credit card on 31st of October? I didn't want my subscription renewed. My email address is adelia. Macwilliam@gmail.com. My user name is cilandakgirl. Thank you Adelia Nicola Macwilliam.
I pressed 3 to 6 times and it didn't work. Is there another number i can call?
I almost fell victim to a scam from one of your on line participants. His name is Michael Roland-Glen Rock luvpancakes. I chatted with him for two 1/2 months, learned he was in the Army for 12 years and was coming home for good sometime in November. I sensed something early on so I asked him to send me pictures of himself and one was of him in his fatigues with the name ROLAND on it which put me at ease. An extremely handsome man claiming he'd been cheated on by his wife seven years ago. Throughtout all the e-mails received, some of the red flags was his repetitiveness to starting and ending the conversations the exact same way, his repetitive questions, and his overwhelming religion with God and best of all, wanting to marry me which was so strange. The last e-mail I received on Tue 11/4/14, was him telling me that he forgot to make a donation to an orphanage. He needed my support in purchasing five Macbooks and four iPhone6's. A total SCAM Please reach out to me. Thank you, Rose.
I signed up for a one month special offer of $15. When i went to check my status, it shows a three months membership. I do not wish to extend my membership as i have not found anyone interesting. Please correct your records or i will challenge your invoice with my credit card company. Thank you for your assistance. MEl.
I recently had a security issue in one of my accounts. Last week I cancelled my OurTime payment renewal and removed my profile. Just received and email from someone saying that my profile is still there. Please contact me as soon as possible.
I would like to change my username, because I didn't realize, it was visible to everyone and it has my personal identification (name) within it. How do i change my username?
I rejoined at want to choose one month and it register me for six months and charged my credit card. I want it reversed back to a one month subscription. Elaine Gallagher
Contact me 570-313-5811.
I never signed up for automatic renewal. Just for one month trial. And I see your company charged my debit card another $29. 95. I changed acct status to cancel my auto renewal, and hid my profile. Please cancel my membership and subscription. I do not want to proceed with your website. Your company ethics have let me down. This is the 1st, only and last dating website I will ever use.
YOU are not opened. I am upset as i have not been on this dating site nor any other since MAY 2014. I canceled it. I have just got a recent charge for 112. 06 on my VISA. Please refund this.
I only joined for one month. I do not want to renew my membership. You recently started sending me email notifications even though I am no longer a member. Please remove my profile and stop contacting me immediately.
I signed up for one month thats IT. Refund me the money you stole and close my account you thief's. I do not want to hear Jack Shit about no fine print.
I canceled this back in April or May and you have continued to bill my account. I would like a call 562-305-3793. When i would try to us it wanted money so i unsubscribed. I called and canceled months ago check when last time i was on there.
Why does Our Time.com advertise as an over 50 dating site,but have several individuals on site under 50?
The site you have to change password doesn't work unless you have to put your credit card number in and I do not have that card anymore, therefore I cant change the password to get into the site.
I paid for one month this morning and now cannot access my account. It is asking for a username and password for SeniorMeet.com. WHY? If I was on that site before I sure as hell do not remember what my username and password was. So why do you need it now? I am so frustrated I could scream. You need to call me and help me with this problem At this point I would NEVER recommend this site HELP ssturm@d. Umn. Edu
Phone 218 590-8612.
To much money was taking off my card it was only suppose to be 29. 00 dollars not 111. 00 dollars how do i get my money put back on my account.
All phone numbers given are not working. I have been billed only Master Card and that number doesn't work either. I want to cancel my subscription and get a refund. Please contact me to arrange this as soon as possible.
Not enough blacks on the site and that is what I am interested in. Please please refund me, Thank you.
Not a complaint, Just wish to inform you that I will not be renewing my six-month trial option with you. Please make sure that the subscription is not continued. Thank you very much.
I want to change my user name so that it doesn't say srandolph15.
Between the web site and the customer service call, I'm not sure what's been worse. I can not login or change my password and they put me on a site I didn't sign up for. Now I call customer service and I've been hung up on twice after being on hold forever and the call between the hang ups when I talked to the customer service rep. The issue was not resolved. Thanks for wasting two hours of my day.
I called people media this past week to cancel my subscription. I called on the termination date. I was told that the subscription was cancelled and $ was returned to my bank account. Yet I keep getting emails as if my account is still open. Please advise me. I want to cancel my account. CaroleBerkowitz.
I have been billed after canceling membership on 11th of November 2014. Billed on 11/17. Please remove charge.
I cancelled my subscription to Ourtime.com over a month ago. You have billed my credit card and I want it removed.
What kind of a site is 24/7 for customers to meet. But not 24/7 for technical support.
Please i need an email to contact Ourtime directly, trying to sort out the details, but it is not going through.
I was led to believe that I would pay 10. 00 per month on Our Time. I was charged 41. 00 and cannot get a refund.
I cancelled my account that I thought was only going to be approx $14.00, because my card was charged $84.00. I would like my money reimbursed and want nothing else to do with this company. There was nothing in the add about the high charge. I don't appreciate false ad ertising