I spoke to Colin Koch of customer service regarding my U Angel massage chair seat leather peeling off. Needed help and advice on action needed. Emailed him photos and he said will get back to me after review. It has been two weeks. Kept calling and leaving message, but didn't get back. How can such big company advertising how divine their products is, produce this kind of product and service. Your massage chair is not cheap. Housewife like me need to save up a long time to afford it and yet was disappointed with the product. Anyone else in OSIM Singapore kind enough to help me.
Ms. Anna Chee On Phone To OSIM Singapore Service
I have made numerous calls for the upholstery of my OS818 U-divine-Brown which the quality of material cracked and torn and peeling off. Your customer officer (gentleman)30 April took down my particular details and advise that the material need to be ordered and it will take 10-12 weeks to arrive. I called again on Mid July and advised that materials has not arrived and should be in End August. In 30 August - spoken to Jackie and was advised that material should arrived any moment and ensured that he will made necessary arrange for pick-up. However up till today no calls Look like there is no after service support after good sold. How long we need to wait six months or one year? Called today three Oct 2106 - MS Toh answer not sure need to speak to Jackie - not around and ensure that he will return my call. Please return my call ASAP 90888856 - Anna. Bad Service.
Ms. Kalaranee D o Pathmanathan On Phone To OSIM Singapore Service
Dear Sir or Madam,
I am the owner of an OSIM OS-818IV uDivine Massage chair Serial No. 101095. After using the chair yesterday I have been first unable to retract the foot rest and the foot massage appears to be now non-responsive. My address as follow:
Block 788E Woodlands Crescent Unit 02-202
Mobile phone: 9450 9148
Looking forward to your reply,
Thanks and Regards,
Mr. D.c.yeow On Phone To OSIM Singapore Service
I called on 22 Feb. 2016 to change the PVC covering which is torned and split along the lining. At that time Jolene took the call and told me I have to wait 10-12 weeks for the material to arrive. I called on 18 April to check and Mandy said the material has not arrived. On 18 July I spoke to Miss Chang and was again told to wait 1-2 weeks for the material to be offloaded from the ship. Again I called on one August and Mr. Jackie assured me someone will call me this week to collect the massage chair. I called this morning to check and was told I am No. one on the queue. I held on to the phone as instruced and was cut off as the waiting time had exceeded. How can the phone be cut off when I am the No. one in the queue? How long more must I wait? Is there no customer service or support after your product is sold? Please call me at 96791312 as soon as possible as I have waited six months for the massage chair to be given a new covering.
Ms. Lynn On Phone To OSIM Singapore Service
I'm following up my call regarding the request to change my two pin plug to three pin plug which is delivery wrongly. I only being told that OSIM deliver wrong plug to me when I engage the service to my massage chair recently. I have been spoke to the Singapore Osim customer care service, however, they never revert to as promised will arrange after check with the serviceman. I'm trying to call the service line, and always in queue four and the line cut off because run out off time when turn to queue number 1. We have been stopped using the massage after the serviceman told us using two pin is dangerous. I was wonder, how can the delivery make a this mistake which will harm user life?
Hope to receive your reply soon. Thank you.
Mr. Len Chew On Phone To OSIM Singapore Service
Bought a osim neck massager in osim showroom in shenzhen used it for three months and the mesh material has a large hole then within a week it stopped working. poor product. is there guarantee on this product?i still have the osim imedic massage chair using it daily for the past 11 years and still working.
Ms. Sarah Low On Phone To OSIM Singapore Service
My Upapa massage chair is not working on 1 side of the back massage. Bought about 1 year ago from Takashimaya basement outlet. Please advise how to get the repaid done and how to check on warranty
Mr. Maximo N. De Vera On Phone To OSIM Singapore Service
Hi. My OSIM Divine massage chair (purchased in the Philippines Apr 2013) needs repair. I'd like to know your service center contact here in the Philippines if there is any. Thanks.
Mr. Gan Woon Hian On Phone To OSIM Singapore Service
I have a problem with my you shape. It does not seems to work. When I started the you shape I run for less than two minutes and suddenly stop. Is it possible to arrange for on-site repair. Please get back to me asap.
Mr. Sameer Randhawa On Phone To OSIM Singapore Service
We recently bought an elliptical from your branch in Islamabad Pakistan from Centaurus mall. We were very disappointed by the service and the way the representatives speak to the customers in fact it's appalling how bad their attitude is.
Ms. Julia On Phone To OSIM Singapore Service
I was waiting for 30 min to talk to customer service, but I hung up cause it reached max time tho I was next in line. Ridiculous 30 minutes Please call me.
Mr. Quek On Phone To OSIM Singapore Service
I bought the massage chair U diva just late last year. At first, I was told I could ask for a totally new chair within first year warranty. Subsequently, when I experienced the first problem - the roller is making too much noise and it seems odd, I went to the shop, I was informed no exchange of new chair, but exchange of spare part. They came down and checked and said need to wait for spare part. After a couple of weeks, they changed. Now I am facing a second problem, I already switched on the power,, but the remote light is not switched on. I am calling OSIM now. But it keeps saying I am number one in the queue for so long. No one is picking up at all. Please call me at 97481072. Why can a new massage chair be faulty twice within first few months? it seems it cannot last beyond the warranty period.
Mr. Adrian On Phone To OSIM Singapore Service
Udesire massage chair leather layers became mouldy and peels off. My previous iMedic chair was in the same place and position in my house, but did not face this problem.comparing the leather of the two, it seems the newer chairs are made of inferior leather. Very disappointed with OSIM quality.
Ms. Ruby Lee On Phone To OSIM Singapore Service
Dear sir:I have a unit of i-squeeze foot massager which is not functioning well. There is a noisy sound. My model is OS-8000 i-squeeze. Serial number is 244585. Do we still have the spare part of this unit? Hope to hear your reply soon Thanks Sincerely yours, RubyLee.
Ms. Tan Kee Choo On Phone To OSIM Singapore Service
I have two OSIM UMIST at home, but both are not working. Suspect the AC Adaptors are faulty for both units. The first one broke down and i changed the AC Adaptor. It works fine. Now the second one is down too. I bought the two UMIST last year and I had already threw the receipts. Please advise how should i go about such defects? Sorry! This is not a complaint, but feedback for advise.
Mr. Nicole On Phone To OSIM Singapore Service
I bought Umist baby from the Singapore airport this morning.
Somehow when I fill the water to the max, all the water starts overflowing and it does not work.
It appears to only work when i fill up only a quarter of the container.
I reside in Australia, but if it needs to be repaired, can it only be done in Singapore?