OSIM Singapore Customer Service Information & Exploration

65 Ubi Avenue 1 OSIM Headquarters, Singapore 408939, Singapore.ir@osim.com.sgwww.osim.com

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OSIM Singapore Exploration

OSIM is a Singapore based company deals in healthcare alliances. The company was founded in the year 1980 by Ron Sim in Singapore. Osim started business as a home appliance and electrical company under the name R Sim Trading Corporation. The company has corporate head office in Singapore. OSIM is publicly traded company listed on Singapore Stock Exchange and has annual revenue of More Than $647.600 million according to the year 2013. The company provides services for the well-being of people under the brand name OSIM.

Official Contact Number of for All General Inquiries / Support
Phone: +65-6747-6866

Supplementary Contact Number of for Additional Support / Services
Phone: +65 6752 5849 Ang Mo Kio Ave
Phone: +65 6425 5834 2 Jurong East Street 21
Phone: +65 6837 1565 North Bridge Rd
Phone: +65 6894 6154 Woodlands Square

OSIM Singapore Products

The Company manufactures various type of massage devices like Massage chairs, Foot Massager, Handheld Massager, Eye Massager, Head Massager, Back Massager, Sleep Well massager, Neck and Shoulder massager, etc. OSIM also serves customers with slim belts, home&dust cleaning instruments, blood pressure measuring devices, air, light and sound purifier devices. The corporation works in two divisions that consist of Distribution and Retail divisions.

OSIM Outlet

OSIM operates sale services through four brand names such as TWG Tea, OSIM, Gnc and Richlife. The corporation has more than 850 outlet stores in approximately 100 cities in nearly 30 countries in Africa, Asia, Europe, the Middle East and North America. The company has wide network of regional offices across the Globe including China, Malaysia, Singapore, Hong Kong, Bahrain, Saudi Arabia, Qatar, Taiwan, Pakistan, Macau, Australia, Philippines, South Korea, Thailand, Indonesia, Cambodia, India, Vietnam, South Africa, Kuwait, Mongolia, New Zealand and Kuwait.


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OSIM Singapore User Queries

Customer care female
WeiweiNov 22, 2016

I bought the OSIM massage chair on eight Oct 2016. The physical chair delivered on eight Nov 2016 night )one month later). The Head massage function STOP functioning on 20 Nov 2016. It's only less than two weeks of using it. I am really very disappointed and upset with the Quality OSIM has provided.

Customer care male
Chris GohNov 21, 2016

i called your call centre at 613182616. Was waiting for 20mins and told I exceeded the waiting time and I was number One in queue. I called again and it happened again. This is very poor customer experience you are giving.

Customer care male
The Revd John ChynchenNov 20, 2016

For the attention of: Mr Ron Sim - Founder and CEO
Dear Mr Sim
RE: OSIM iSymphonic OS-77-2
My oldest and best friend in Hong Kong, the eminent family solicitor, David Hardy Glynn, purchased the Chair in Hong Kong in 2004. In March 2016, David died in Hong Kong and his widow sent me it to me. An OSIM technician, confirmed that it was in proper working condition. Subsequently, OSIM Hong Kong telephoned: The FOOTREST is out of order - will not LIFT or LOWER - and there are no spare parts in stock in Hong Kong
I am in my 78th year and very much enjoy sessions in your brilliant product. Sir, can you help?

Kind regards

The Reverend John Howard Chynchen, Honorary Chaplain
St John's Cathedral
4 - eight Garden Road
Hong Kong.

OSIM Singapore Customer Service Care Phone Number 297655
KevinNov 13, 2016

HI, my OSIM massage chair is peeling and the outlook is quite terrible. I am wondering why the quality is so bad as OSIM is a big brand. May I know if there is any replacement for the leather? Thanks.

Customer care female
Miss LaiNov 10, 2016

I have requested for the change of the skin of my osim chair since Feb 2016 and have paid the fee. It is already Nov 2016 now and in between I have called at least three to five times and the CS promised to call me back when the material is shipped in. I believed that for anything to be shipped to Singapore will not need to take nine months. Please resolve this immediately, if not I will lodge a complaint to CASE.

Customer care female
Mitra Priya KontetiNov 01, 2016

We ordered for an uinfinity massage chair in India Mumbai on 10th September 2016 by paying an advance of Rs. 2, 00, 000/- The product was delivered on 31/10/å2016. The piece did not have any proper packing except for an old plastic sheet. The warranty was also dated 25/10/2016, which was not written in front of us. Sales person: Sunil 0091 - 9820433639 (OSIM shop at Rcity Mall, Amrut Nagar, Ghatkopar West, Mumbai, Maharashtra 400086

We feel cheated. We want a new packed product. My details:
Mitra Tel:0091-9820280428.

Customer care female
Alice EeOct 15, 2016

I spoke to Colin Koch of customer service regarding my U Angel massage chair seat leather peeling off. Needed help and advice on action needed. Emailed him photos and he said will get back to me after review. It has been two weeks. Kept calling and leaving message, but didn't get back. How can such big company advertising how divine their products is, produce this kind of product and service. Your massage chair is not cheap. Housewife like me need to save up a long time to afford it and yet was disappointed with the product. Anyone else in OSIM Singapore kind enough to help me.

Customer care female
Anna CheeOct 03, 2016

Dear Sir/Madam,
I have made numerous calls for the upholstery of my OS818 U-divine-Brown which the quality of material cracked and torn and peeling off. Your customer officer (gentleman)30 April took down my particular details and advise that the material need to be ordered and it will take 10-12 weeks to arrive. I called again on Mid July and advised that materials has not arrived and should be in End August. In 30 August - spoken to Jackie and was advised that material should arrived any moment and ensured that he will made necessary arrange for pick-up. However up till today no calls Look like there is no after service support after good sold. How long we need to wait six months or one year? Called today three Oct 2106 - MS Toh answer not sure need to speak to Jackie - not around and ensure that he will return my call. Please return my call ASAP 90888856 - Anna. Bad Service.

Customer care female
Kalaranee D o PathmanathanSep 30, 2016

Dear Sir or Madam,

I am the owner of an OSIM OS-818IV uDivine Massage chair Serial No. 101095. After using the chair yesterday I have been first unable to retract the foot rest and the foot massage appears to be now non-responsive. My address as follow:

Block 788E Woodlands Crescent Unit 02-202
Singapore 735788

Mobile phone: 9450 9148

Looking forward to your reply,

Thanks and Regards,


Customer care male
D.c.yeowAug 05, 2016

I called on 22 Feb. 2016 to change the PVC covering which is torned and split along the lining. At that time Jolene took the call and told me I have to wait 10-12 weeks for the material to arrive. I called on 18 April to check and Mandy said the material has not arrived. On 18 July I spoke to Miss Chang and was again told to wait 1-2 weeks for the material to be offloaded from the ship. Again I called on one August and Mr. Jackie assured me someone will call me this week to collect the massage chair. I called this morning to check and was told I am No. one on the queue. I held on to the phone as instruced and was cut off as the waiting time had exceeded. How can the phone be cut off when I am the No. one in the queue? How long more must I wait? Is there no customer service or support after your product is sold? Please call me at 96791312 as soon as possible as I have waited six months for the massage chair to be given a new covering.

Customer care female
LynnJul 08, 2016

I'm following up my call regarding the request to change my two pin plug to three pin plug which is delivery wrongly. I only being told that OSIM deliver wrong plug to me when I engage the service to my massage chair recently. I have been spoke to the Singapore Osim customer care service, however, they never revert to as promised will arrange after check with the serviceman. I'm trying to call the service line, and always in queue four and the line cut off because run out off time when turn to queue number 1. We have been stopped using the massage after the serviceman told us using two pin is dangerous. I was wonder, how can the delivery make a this mistake which will harm user life?
Hope to receive your reply soon. Thank you.

Customer care male
Len ChewSep 16, 2015

Bought a osim neck massager in osim showroom in shenzhen used it for three months and the mesh material has a large hole then within a week it stopped working. poor product. is there guarantee on this product?i still have the osim imedic massage chair using it daily for the past 11 years and still working.

Customer care female
Sarah LowSep 14, 2015

My Upapa massage chair is not working on 1 side of the back massage. Bought about 1 year ago from Takashimaya basement outlet. Please advise how to get the repaid done and how to check on warranty

Customer care male
Maximo N. De VeraSep 13, 2015

Hi. My OSIM Divine massage chair (purchased in the Philippines Apr 2013) needs repair. I'd like to know your service center contact here in the Philippines if there is any. Thanks.

Customer care male
Gan Woon HianAug 04, 2015

I have a problem with my you shape. It does not seems to work. When I started the you shape I run for less than two minutes and suddenly stop. Is it possible to arrange for on-site repair. Please get back to me asap.

Customer care male
Sameer RandhawaMay 29, 2015

We recently bought an elliptical from your branch in Islamabad Pakistan from Centaurus mall. We were very disappointed by the service and the way the representatives speak to the customers in fact it's appalling how bad their attitude is.

Customer care female
JuliaApr 17, 2015

I was waiting for 30 min to talk to customer service, but I hung up cause it reached max time tho I was next in line. Ridiculous 30 minutes Please call me.

Customer care male
QuekMar 06, 2015

I bought the massage chair U diva just late last year. At first, I was told I could ask for a totally new chair within first year warranty. Subsequently, when I experienced the first problem - the roller is making too much noise and it seems odd, I went to the shop, I was informed no exchange of new chair, but exchange of spare part. They came down and checked and said need to wait for spare part. After a couple of weeks, they changed. Now I am facing a second problem, I already switched on the power,, but the remote light is not switched on. I am calling OSIM now. But it keeps saying I am number one in the queue for so long. No one is picking up at all. Please call me at 97481072. Why can a new massage chair be faulty twice within first few months? it seems it cannot last beyond the warranty period.

Customer care male
AdrianJan 24, 2015

Udesire massage chair leather layers became mouldy and peels off. My previous iMedic chair was in the same place and position in my house, but did not face this problem.comparing the leather of the two, it seems the newer chairs are made of inferior leather. Very disappointed with OSIM quality.

Customer care female
Ruby LeeJan 20, 2015

Dear sir:I have a unit of i-squeeze foot massager which is not functioning well. There is a noisy sound. My model is OS-8000 i-squeeze. Serial number is 244585. Do we still have the spare part of this unit? Hope to hear your reply soon Thanks Sincerely yours, RubyLee.

Customer care female
Tan Kee ChooNov 10, 2014

I have two OSIM UMIST at home, but both are not working. Suspect the AC Adaptors are faulty for both units. The first one broke down and i changed the AC Adaptor. It works fine. Now the second one is down too. I bought the two UMIST last year and I had already threw the receipts. Please advise how should i go about such defects? Sorry! This is not a complaint, but feedback for advise.

Customer care male
NicoleOct 10, 2013

Hi there,

I bought Umist baby from the Singapore airport this morning.
Somehow when I fill the water to the max, all the water starts overflowing and it does not work.
It appears to only work when i fill up only a quarter of the container.

I reside in Australia, but if it needs to be repaired, can it only be done in Singapore?