Ticket id:59422Representative ID NT8384 of the person who was handling my complain. Its been more than a week I haven't got further reply of my queries. Please look into the matter as soon as possible, I'm facing lot of problems because of this.
My husband bought a nextbook at Walmart, it stop working after three wk, he paid cash for it and has lost the receipt i was in the other part of the store so I wasn't with Him to get the receipt, you see my husband has Dementia He showed me what he bought later on, He is a Veteran, and he saved His penny's to purchase this Next book, we live on His fixed income, and can not afford to throw money away, But Walmart told us to send it back to ya'll, I need to send it to you please, This is therapy for Him in so many way's His Dr told me to give him some respect and dignity and let Him do some things by him self, So I did on that day :(.
I have a Nextbook model number NXW8QC16G and have recently forgot my password. I never did much on it, but I need access to it again. The last time it was used we in January and I have done many hours of research on how to hard reset it, but nothing is working. I need to know NOW.
I bought my Nextbook eight tablet in February 2015, and right out of the box, the charger doesn't work on it, you can not hear the tablet unless you have headphones on, the screen its not calibrated you have to press hard and slightly off of where you need to touch it to be able to type, very frustrating :(
Just bought for Christmas for my son and it will turn on, and pop back off. I want a new tab for my son or will contact Better Business Bureau. I am seeing that your company is not big on being professional.
My nextbook wont hold a charge and now i can get through to y'all i have been trying for to weeks now no call backs or email if u don't call me back n a hour i will return mine an tell.everyone i no that y'all costumer service sux and never returns phone calls i am very frustrated have a tech call me as soon as possible.
Hello Please remove the direct and toll free numbers listed on your site for our company. The numbers listed are incorrect. They link to our software vendor not our customer service department.
My next book tablet is having problems holding a charge if u could have somebody that can call me and help me fix the problem I would really appreciate it
Customer support takes them a whole 24 hrs to answer. Live Operator as soon as you say you are calling about a Nextbook device she transfers calls to the same voicemail. It is very frustrating that i had to solve the problem i had by myself researching online. They customer service is worst than any other i ever experienced..
I wished to read all your comments before I did purchased this Nextbook 8. It shows loading only, after a three weeks of purchased. Went back to Walmart where I bought it and sent me to speak with their support, Bad, I was told they couldn't exchanged neither refund my money. Walmart only have a 15 days return policy on electronics, and my Nextbook eight was not dropped or had a crack or other damaged. By the extended service warranty all the before needs to happens. So I decided to contact Nextbook USA. I called and I left a message. No return call. No luck, on their support web page. I filled the form and every time I click "submit" it will tell me me a "space need to be fill". Even I filled copy of my receipt, it will do it all the time. BAD Costumer Service and BAD PRODUCT. I would not buy any of these products again. Robert.
I can not do all the PCH games on my next book 8. I can on my phone do not know why it wont let me do one of them.
I am a resident of kinsway camp society is having the problem with the Nextbook seven se is not showing its display as it shows loading only so I request you to send some person for its repairing because i am not getting its Authorized service centre in city Delhi(India).
I am having the same problems everyone is having with their Nextbook as well. Can I get a refund or trade this one in? Please respond back. Thanks. Mary.
I need an address to send my son's Nextbook to for repairs. The screen has a small crack in it, and it is under a two year warranty with Wal-Mart. Please assist. Thanks, Mary.
Are you the manufacturers of the Nextbook NX008HI8G tablet? Could you please respond telling me if you are. I have a question about the functioning of the device. Thank youMimi Gessmimigess@yahoo.com.
I purchased this tablet in June and it will not power on. Registered product and when submitting trouble ticket it wont go trough.
I bought the Nextbook eight a while back, but have only used it ten times. The battery gets to 80% and the tablet dies. I tried calling the customer service, but got crappy service and they didn't even know how to help me. I would like it replaced free of charge since I got crappy service.
I purchased an eight inch tablet for my daughter less than a year ago, but for the past couple of months, it will not turn on and it will not charge. My husband registered the device on the Nextbook website, but I have not received the customer ID.
DO NOT BUY THIS PRODUCT. NO CUSTOMER SERVICE AND EVERYTIME YOU CALL THE NUMBER PROVIDED, YOURE BOMBARDED WITH OFFERS AND SWEEPSTAKES AND NONSENSE. I CALLED FOR TECH SUPPORT ON A Nextbook TABLET THAT NEVER WORKED PROPERLY. AFTER ALL THE SWEEPSTAKES MESSAGES, IT TELLS YOU TO CALL ANOTHER NUMBER. WHEN YOU CALL IT, IT LEADS TO 411. IM RETURNING THIS GARBAGE TO THE STORE. BEWARE.
The Nextbook7 I bought for my daughter is still under warranty and needs repair. Nextbook's website will not accept any images of my proof of purchase to generate a ticket then tells me it cannot generate a ticket because I did not provide proof of purchase. Ripoff. Do not buy from nextbook.
this Nextbook8 sukc whit less than three months ibought it and is not working, they customer service suck, do not buy that
I have searched your site and called your company for help only to be redirected back to website. it could not address my issues. i have sent a ticket request
I just purchased the Nextbook Win 8. one and had a couple of concerns after booting up the system, being the first time using a windows based tablet. Though it took a while holding for customer service (approx. 20 min) I was greeted by a very pleasant representative and was very happy with his helpful, professional and insightful responses to my questions.
I have a Nextbook eight tablet and there is a problem. First the screen is cracked and it does not turn on and it only coasted $59. 99 for it. Can you please help me and fix it?
So sad how this company convinced us to purchase a Nextbook tablet knowing that that are worthless. And what's really sad is that the customers can not contact anyone to speak to because that recording keep coming on. Nextbook need to be exposed.
your answering system kinda sucks we got hung up on b4 we could speak my wifes next book just won't turn on and we would like it either fixed or replaced it does have a one tear warranty please call 607-591-7418 leave a message for Joe or wendy thank you.
Can't get a valid phone number to contact Nextbook for issue with my tablet. I bought it at Walmart with a $40 warranty and even they have the wrong manufacturer's contact number who is suppose to solve my problem while still under warranty.
I brought my next book in January 2014 and it just went out on me November 2014. The screen on the tablet went white.
I call customer service and I'm getting no where, NO help because it is a recording. I want to talk to a real person. I will continue to try to get help or I will take further action.
I bought my Tablet last year I want to know if I still have a manufacture warranty on it? My downloads has been erased and I tried to reset it, but it won't let me. It keeps saying my WiFi is not on and it is. What else do I need to do to establish connection?Please HELP. Do I need to send product back to be replaced?
We are having a problem getting the touchscreen to work and it will no longer connect to the Internet. We have two more tablets that are the same as that one, but they are not having that problem. Also the off/on button on them do not want to work sometimes.
My nextbook model # next7p12-8g when turned on goes to the women with the headphone and that's it. I Tried to do the rest set wear you hold down the volume and power button and it just goes back to the same screen. What Else can I do?
I keep getting a popup for registering with net nanny and i do not want a net nanny account.I need to know how to uninstall this