My two numbers have been suspended, I know that they can only be activated after the first of next month, so where do I go on the first of next month to get my numbers activated again, because your call center is on strike. I just called the 011 912 3000 number and the lady who answered my call put me through to customer services knowing very well that they are on strike.
I have a phone contract with MTN which I've held for a few years now. My phone was stolen in Feb 2014 and I blacklisted the phone and followed all the necessary procedures for a stolen phone. Luckily, the phone was recovered by SAPS and it is now back in my possession. I have been trying to unblock the phone with MTN for months now, but it is still unusable. I followed the procedure to unblock the phone - more than once -, but my request has been ignored. I have called the help desk, and when I do get through, I am still not assisted. I am now just basically paying for nothing because I cannot use my device and I have had enough with MTN's poor service, as I do not think I will renew this contract. Please assist, my number is 0761870752.
Please very urgent. I am in Zambia and my roaming is not working. Please help very desperate. Number is 083 340 4277. Please I am contactable on 071 074 9088.
My 24 month contract registered on my mother's name expired last year April. We want to close the contract or switch it from contract to prepaid. When I dial 808 or the alternative land-line number, I am required to enter a PIN. I do not know what the PIN to the phone is as I never set one before and was never required to use it to unlock my phone. I want to know how I can end the contract by speaking to a person and NOT an automated machine? I understand that my mother needs to give verbal consent to end it,, but if we can not get through to someone who know how are we ever supposed to close the contract, otherwise we have to go to the bank and stop the debit order. Can anyone help me please, contact number 0832680301.
I did phone to customer service with a reception problem. The support i received with this urgent issue was no good and unhelpful. I expect that somebody to call me and I need to resolve this issue. Alternatively I will walk away from MTN after 18 years with you. Call me on 0833318660.
I am a client of MTN from several years. I bought a Samsung tablet. I went to MTN in Vredenburg after talking to a lady from head office. I wanted a SIM and data for my tablet. They send me away as I do not have proof of address with me. They can look on their system, for we are customers from several years now. I find it very poor service. I consider to go to another network, where the service is better. My number is 0832999624. I would appreciate your rapid response.
I cannot deactivate the call barring service on my phone. I cannot make calls or send SMS, but other people can. Please help.
I am Elias Mokhua From Thaba Nchu house number 18723 bultfontein1 thaba nchu, so since I claim my cell number With fax, so I lost my simcard on January this year and that SIM it was one my best because I applied rica agent with it, so all my pay have done on the same cell numbers, my old SIM cell number 0836810288. So I would like to get them back because is more than 24hrs your not even reply me, even I called about 105 times no answer on your customer care line, give me detail on SMS please when you reply.
Good day telesales agent called me saying he is from mtn my number is been chosen offering me a r50 airtime, but i will pay r39. 00 offering me some other funeral covers which i was not interested in, but i gave him my details. The SMS that i received is not from mtn is from this 0861999979/support@milc. Co. Za or www. Milc. Co. Za. Is this part of mtn or it is a scam. Please assist.
Hi My name is george i am located in cape town (stellembosch ), would you tell me the quickest way to do a SIM swap i have been trying many time, now i have five SIM cards and i do not any of your operators able to help me, please just tell me exactly which number to dial or the best place to go to get helped because none of your helpline number works.
Hi i was robbed off my iphone 5s on Saturday the 19. 07. 2014 at night between meadowlands and dobsonville my cellphone number is 0838226869 and my imei number is 358843058170631 please assist in blocking the phone.
I have bought a new SIM card and rica it at pick and pay lambton eastrand. When i got home it says the rica is barred and i need to activate the SIM for internet services. The kit number is s09435296 SIM number is 264 990 6718 PUK nr is 159 13651 and the bar code is 009 697 787 083. Please i need assistance urgently. My alternative nr is 082 696 2671.
We live on a game estate near in barnardsvlei, north west province. We use a dongle with mtn airtime. Our problem is that the signal is so poor that we often cannot get onto the internet. The cellphone number is 073 6001483.
Please can you help regarding why we have a very bad signal.
Hello i have a problem with my phone whenever i buy airtime it doesn't last long. Can you please check if i have any subscriptions and get rid of them for me?
My husband passed away in November 2013. I went to cancel our contract, asked to keep my number, mtn said ok bring death certificate. I did and mtn changed their story, have to pay full amount to settle contract then i can keep my number. I do not want to change my number as there are many things to finalize because of my husbands passing. I need to cancel his part of the contract. Please help.
Hi, i have a problem with my number 0734319940, i have being using it for eight years, but now its seems as if i am sharing it with someone, please can you please check for me which this number belongs to. I will be pleased to have your respond soon.
This is my 4th Re-furbished phone and this Blackberry 9300 model is the problem, MTN could of advised me to take another model and I would of paid the different, So tired of the waiting period which, I lost too many clients over the four times I have sent my phone in.
I renewed my Top Up contract. Still had R260.00 airtime from previous contract. Now that is just taken away (stolen). It is the same contract I had just renewed for another two years. What happened to my airtime.
Hey, my account was credited with my monthly airtime and buddle on the 17th..but now i have no internet connection. When i make a phone call..they say my account has been suspended. My debt order comes out on the 31. My number is 0810220714..please help because now i can not make or receive phone calls.
This morning I bought air to the amount of R24.00.From that balance used R10.00 to buy data bundles.However I have discovered that the bundles amount hasn't been deducted from, but my airtime has.Why is this?As it's not the first time it happens.
Trying to contact MTN service thru 808 is lije trying to penetrate Fort Knox!
Selection one just takes you back to tge STUPID "Yello" message.
Trying one of my alternate numbers also does not HELP
Try getting set up on Website - an absolute pain
Mtn do notknow how to spell customer service being spojen trough a numeric selection snd getting niwhere is Pretty useless
my SIM card with the number 0732150771 was damaged and i bought a new SIM card with the number 0718247649 and i want to SIM swap my new numbers (0718247649) to my old numbers(0732150771), but when i call the customer service 173 for help they ask me '1)when was the last time i load airtime' 2) give your three numbers that you called 3) whether i was on callpersecond or zone etc. How would i know those questions cause my SIM is damaged with the info and the numbers were on that SIM cars, is there other way that i can get help cause i really need those numbers. PLEASE help me I am desperate. Reply as soon as possible to email@example.com
my cellphone have a alot of time no network?whats the problem.Ive got a nokia e 63 and it wont download whatsapp messenger again like before
I had a top up contract which came to an end i did`nt renew it now both of my phones says SIM not provisioned.I when to the forchini store where i took out the top up contract i was told that i need to rica the card.That do not make any sense because it was rica before i took out the top up contract.I did what i told.Even called the mtn call centre they told me that i have to wait for 48 hours.It is two weeks now i am just contacted you telling you that your services stinks and buying me today two new sims card on another network.had enought of mtn even with the top up there were always problems.customer care not helpful and problems don`t get sorted.uphappy was loyal customer.
Stolen phone, request to block my contract phone number 0738287213 and STOP Topup of R50 credited on 20th of each month immediately pls
I have emigrated to the U.K. and am no longer in position to use my MTN cell phone and number is there any way of terminating my contract with MTN. My cell number 0832908147 and my I.D. number is 5202275006085.
I am very sorry if i am on the wrong site, but if you can please forward this to the relivant department. I was on one October at the Zevenwacght shopping mall mtn store and was helped by Jason. This is not the first time that i have been helped by him. The eXperiance was one of the best i have ever had by customer care personal. I would like it that you please take note of his excelent customer srevice and always willing to help a person. I was helped just before closing time and this did not even bother him one bit. He is a real assit to mtn and i wish him the best. So 10000% to mtn Zevenwacght mtn`s Jason well done and keep it up.
Sim swap query not resolved after upgrading on the 3/10 call centre operator assisting named Leseko Tsele was very rude, argumentative with disrespectful tone.
The call was made around 2.33pm, he placed me on hold for 15 minutes whilst I could hear his entire conversation.
I had to end the call and call back for further assistance.
He could of politely suggested my details need updating and handled the call professionally instead he provoked a negative conversation and was very unhelpful.
I still have no resolution on my query and was tole by another operator that my query has been escelated.
Im in the Eastern Cape I am using a prestigio tab i bought airtym amounting to R30 when i checked it was R20 I then converted R10 into MB when I am trying to transefer the R10 to my sister it kept on telling me about system problems when i check my airtym now its only R2.28 where is my airtym this is not the first tym my airtym just vanishes into space plsss can you explain my no 0732271300