Mtn South Africa Customer Service Phone Number

+27 11 912 3000

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Mtn South Africa


MTN Group is the world's leading mobile telecommunications company that offers a broad line of voice & data communications products and internet services. Additionally, the company provides information technologies. MTN Group its journey in the year 1994 in South Africa. It operates in more than 22 countries all over the world with 17,509 employees. Among them few are Afghanistan Cyprus, Zambia, Uganda, Republic of Congo, Swaziland, Rwanda, Iran, South Africa, Ghana, Guinea Republi, Syria, Botswana etc. The company opened its worldwide headquarters in Johannesburg, South Africa. RS Dabengwa is the chief executive officer and president of the group. MTN is one of the largest internet services providers in South Africa. The same customer service number of MTN South Africa listed above is also used for MTN help desk number, MTN customer care number South Africa, MTN helpline south Africa, MTN upgrades south Africa, MTN contact details South Africa and MTN direct contact numbers.

Mtn South Africa Website


The Website of Mtn South Africa is www.mtn.com.

The postal and official address, email address and phone number (helpline) of Mtn South Africa Service Center and Mtn South Africa customer service number is given below. The helpline of Mtn South Africa customer service number may or may not be toll free.
Mtn South Africa Phone Number Customer Service
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Mtn South Africa Customer Service Number Complaints and Reviews

Wesley Pillay Customer Phone Number
Mr. Wesley Pillay SaysMar 10, 2015

Good Dayi submitted my tablet for repairs, i am unable to get hold of anyone at MTN, please can the battery be replaced and my unit returned to me urgently, i am still paying for my contract whilst my unit is with MTN Reference number

Customer care male
Mr. Joseph Oppon SaysFeb 05, 2015

Please very urgent. I am in Zambia and my roaming is not working. Please help very desperate. Number is 083 340 4277. Please I am contactable on 071 074 9088.

Customer care male
Mr. Raoul SaysNov 18, 2014

My 24 month contract registered on my mother's name expired last year April. We want to close the contract or switch it from contract to prepaid. When I dial 808 or the alternative land-line number, I am required to enter a PIN. I do not know what the PIN to the phone is as I never set one before and was never required to use it to unlock my phone. I want to know how I can end the contract by speaking to a person and NOT an automated machine? I understand that my mother needs to give verbal consent to end it,, but if we can not get through to someone who know how are we ever supposed to close the contract, otherwise we have to go to the bank and stop the debit order. Can anyone help me please, contact number 0832680301.

Customer care male
Mr. Andre SaysNov 12, 2014

I did phone to customer service with a reception problem. The support i received with this urgent issue was no good and unhelpful. I expect that somebody to call me and I need to resolve this issue. Alternatively I will walk away from MTN after 18 years with you. Call me on 0833318660.

Customer care female
Ms. Ilze Victor SaysNov 12, 2014

I am a client of MTN from several years. I bought a Samsung tablet. I went to MTN in Vredenburg after talking to a lady from head office. I wanted a SIM and data for my tablet. They send me away as I do not have proof of address with me. They can look on their system, for we are customers from several years now. I find it very poor service. I consider to go to another network, where the service is better. My number is 0832999624. I would appreciate your rapid response.

Customer care female
Ms. Paballo SaysOct 26, 2014

I cannot deactivate the call barring service on my phone. I cannot make calls or send SMS, but other people can. Please help.

Customer care male
Mr. Ann SaysOct 18, 2014

I got mugged and i need to get hold of you guys, but i cant and i have tried every possible way.

Customer care male
Mr. Elias Mokhua SaysAug 08, 2014

I am Elias Mokhua From Thaba Nchu house number 18723 bultfontein1 thaba nchu, so since I claim my cell number With fax, so I lost my simcard on January this year and that SIM it was one my best because I applied rica agent with it, so all my pay have done on the same cell numbers, my old SIM cell number 0836810288. So I would like to get them back because is more than 24hrs your not even reply me, even I called about 105 times no answer on your customer care line, give me detail on SMS please when you reply.

Customer care female
Ms. Depney SaysAug 06, 2014

Good day telesales agent called me saying he is from mtn my number is been chosen offering me a r50 airtime, but i will pay r39. 00 offering me some other funeral covers which i was not interested in, but i gave him my details. The SMS that i received is not from mtn is from this 0861999979/support@milc. Co. Za or www. Milc. Co. Za. Is this part of mtn or it is a scam. Please assist.

Customer care male
Mr. George SaysJul 21, 2014

Hi My name is george i am located in cape town (stellembosch ), would you tell me the quickest way to do a SIM swap i have been trying many time, now i have five SIM cards and i do not any of your operators able to help me, please just tell me exactly which number to dial or the best place to go to get helped because none of your helpline number works.

Customer care male
Mr. Colllin Mojapelo SaysJul 21, 2014

Hi i was robbed off my iphone 5s on Saturday the 19. 07. 2014 at night between meadowlands and dobsonville my cellphone number is 0838226869 and my imei number is 358843058170631 please assist in blocking the phone.
Regards Collin.

Customer care female
Ms. Lesley SaysJun 27, 2014

I have bought a new SIM card and rica it at pick and pay lambton eastrand. When i got home it says the rica is barred and i need to activate the SIM for internet services. The kit number is s09435296 SIM number is 264 990 6718 PUK nr is 159 13651 and the bar code is 009 697 787 083. Please i need assistance urgently. My alternative nr is 082 696 2671.

Regards
Lesley.

Customer care female
Ms. A L Hobbs SaysMay 29, 2014

We live on a game estate near in barnardsvlei, north west province. We use a dongle with mtn airtime. Our problem is that the signal is so poor that we often cannot get onto the internet. The cellphone number is 073 6001483.
Please can you help regarding why we have a very bad signal.
Thank you.

Customer care female
Ms. Qaqamba SaysFeb 16, 2014

Hello i have a problem with my phone whenever i buy airtime it doesn't last long. Can you please check if i have any subscriptions and get rid of them for me?

Customer care female
Ms. A M Manuel SaysFeb 16, 2014

My husband passed away in November 2013. I went to cancel our contract, asked to keep my number, mtn said ok bring death certificate. I did and mtn changed their story, have to pay full amount to settle contract then i can keep my number. I do not want to change my number as there are many things to finalize because of my husbands passing. I need to cancel his part of the contract. Please help.

Customer care male
Mr. Tumo SaysFeb 15, 2014

Hi, i have a problem with my number 0734319940, i have being using it for eight years, but now its seems as if i am sharing it with someone, please can you please check for me which this number belongs to. I will be pleased to have your respond soon.

Customer care female
Ms. Deleney SaysOct 29, 2013

This is my 4th Re-furbished phone and this Blackberry 9300 model is the problem, MTN could of advised me to take another model and I would of paid the different, So tired of the waiting period which, I lost too many clients over the four times I have sent my phone in.

Customer care female
Ms. Marlene Volschenk SaysOct 23, 2013

I renewed my Top Up contract. Still had R260.00 airtime from previous contract. Now that is just taken away (stolen). It is the same contract I had just renewed for another two years. What happened to my airtime.

Customer care female
Ms. Miss NP Nxumalo SaysOct 19, 2013

Hey, my account was credited with my monthly airtime and buddle on the 17th..but now i have no internet connection. When i make a phone call..they say my account has been suspended. My debt order comes out on the 31. My number is 0810220714..please help because now i can not make or receive phone calls.

Customer care female
Ms. Emma Ndala SaysOct 14, 2013

This morning I bought air to the amount of R24.00.From that balance used R10.00 to buy data bundles.However I have discovered that the bundles amount hasn't been deducted from, but my airtime has.Why is this?As it's not the first time it happens.

Customer care male
Mr. Bill SaysOct 13, 2013

Trying to contact MTN service thru 808 is lije trying to penetrate Fort Knox!

Selection one just takes you back to tge STUPID "Yello" message.

Trying one of my alternate numbers also does not HELP

Try getting set up on Website - an absolute pain

Mtn do notknow how to spell customer service being spojen trough a numeric selection snd getting niwhere is Pretty useless

4K1G

Customer care male
Mr. Kenneth SaysOct 13, 2013

my SIM card with the number 0732150771 was damaged and i bought a new SIM card with the number 0718247649 and i want to SIM swap my new numbers (0718247649) to my old numbers(0732150771), but when i call the customer service 173 for help they ask me '1)when was the last time i load airtime' 2) give your three numbers that you called 3) whether i was on callpersecond or zone etc. How would i know those questions cause my SIM is damaged with the info and the numbers were on that SIM cars, is there other way that i can get help cause i really need those numbers. PLEASE help me I am desperate. Reply as soon as possible to maboeak@webmail.co.za

Customer care female
Ms. meagan SaysOct 08, 2013

my cellphone have a alot of time no network?whats the problem.Ive got a nokia e 63 and it wont download whatsapp messenger again like before

Customer care male
Mr. Cassiem SaysOct 08, 2013

I had a top up contract which came to an end i did`nt renew it now both of my phones says SIM not provisioned.I when to the forchini store where i took out the top up contract i was told that i need to rica the card.That do not make any sense because it was rica before i took out the top up contract.I did what i told.Even called the mtn call centre they told me that i have to wait for 48 hours.It is two weeks now i am just contacted you telling you that your services stinks and buying me today two new sims card on another network.had enought of mtn even with the top up there were always problems.customer care not helpful and problems don`t get sorted.uphappy was loyal customer.

Customer care female
Ms. Mrs Hauwa Agunbiade SaysOct 07, 2013

Stolen phone, request to block my contract phone number 0738287213 and STOP Topup of R50 credited on 20th of each month immediately pls

Customer care male
Mr. Kenneth John Smythe SaysOct 04, 2013

I have emigrated to the U.K. and am no longer in position to use my MTN cell phone and number is there any way of terminating my contract with MTN. My cell number 0832908147 and my I.D. number is 5202275006085.

Customer care male
Mr. Stanley Smith SaysOct 02, 2013

I am very sorry if i am on the wrong site, but if you can please forward this to the relivant department. I was on one October at the Zevenwacght shopping mall mtn store and was helped by Jason. This is not the first time that i have been helped by him. The eXperiance was one of the best i have ever had by customer care personal. I would like it that you please take note of his excelent customer srevice and always willing to help a person. I was helped just before closing time and this did not even bother him one bit. He is a real assit to mtn and i wish him the best. So 10000% to mtn Zevenwacght mtn`s Jason well done and keep it up.

Customer care female
Ms. Miss C Joseph SaysOct 01, 2013

Sim swap query not resolved after upgrading on the 3/10 call centre operator assisting named Leseko Tsele was very rude, argumentative with disrespectful tone.

The call was made around 2.33pm, he placed me on hold for 15 minutes whilst I could hear his entire conversation.

I had to end the call and call back for further assistance.

He could of politely suggested my details need updating and handled the call professionally instead he provoked a negative conversation and was very unhelpful.

I still have no resolution on my query and was tole by another operator that my query has been escelated.

Customer care female
Ms. Lisa SaysSep 30, 2013

Im in the Eastern Cape I am using a prestigio tab i bought airtym amounting to R30 when i checked it was R20 I then converted R10 into MB when I am trying to transefer the R10 to my sister it kept on telling me about system problems when i check my airtym now its only R2.28 where is my airtym this is not the first tym my airtym just vanishes into space plsss can you explain my no 0732271300

Customer care female
Ms. Nadine SaysSep 29, 2013

I renewed my BIS a week ago and now I received a message from MTN that I must renew my service in 48hours. What's happening? It normally needs to be renewed in 4weeks time Please get back to me asap. This is not the first time

Customer care user complaints