To whom this may concern, Dear Sir my mobile number Is 0563813213, my complain is that every time I recharge after then five sr is automatically deducted from my balance even I am not using it for call or messages. I do not want any extra services except for calling and messages please deactivate any services. Thank you for your attention regarding this matter.
Hello team, I had purchased a SIM card on 8th of October and the validity got over on November 27th. Mobily customer care didn't even sent me a message nor intimated of my Incoming and outgoing calls barred. It's very bad experience of mine, I came to know that the incoming calls are barred on 13th December then i recharged for 50 riyals on 13 th December. But still my service is stopped, this is very disappointment for me, i have visited retailer he said to go to head office, visited head office he is treating like i have done a sin by buting a mobily SIM. It's a humble request Please activate my number : 966548734497. Iqama Number : 2369058808. Regard'sIjaj Mahaldar Mob : 966554332535.
Hello SirI am having an issue with my mobily Data 4g SIM that i purchased through Souq.com just one month backThe data SIM is for 17 months subscription with daily two GB plan ans SIM is working But while trying *1411, its showing that SIM is valid until 03 Mar 2016But as per my 17 months subscription it must show Feb 2017also send me toll free number for mobily customer carewaiting for your response.
Dear sir, My mobile number is 0544189519. when i recharge my account. after then deduced sr. 5. 00 i do not know why cutting five riyals every time. and i do not want any services. please deactivate if any services is active. please kindly take action for this. thanks and regards. hafizur rahman. el seif engineering and contracting company.
Dear sir, i have paid my mobily bill on 07/12015 for more reference please find the attached copy of paid bill. But still my line is not working even SIM registration fail and when i go to nearest franchise they said that you to pay 210SAR more. Sorry really i am not understanding why i have to pay more 210SAR and my line registration is also fail please check. My number is 0543127524.
Dear sir, please i need your support i lost my mobile last 22 of September 2015i want to close that number maybe somebody will use that number it was registered in my name. My mobily number Is 0568289152.
Good evening Sir, I am not happy with your services i recharge every time and your company has deduct the amount from account what was the issue and i tried to call customer care number could not reply me. Today you have deduct five riyal from my account i want my money back.
I just bought an internet SIM the other day for 50 riyals that i supposedly good for one month. I am using the internet already for almost two days, but suddenly the signal lost. I thought it was just the signal is sloe. But when I checked the balance by using the *1411 it was already 0 data package data. I also check what i used by dialing *1422 and it says i used only 47104 kilobytes. Sim expiry is still November 6, 2015 so it means i just load it up last August six to be exact. What will i do? my internet SIM number is 899664113213113921. Please help me. Thank you.
I am Mojibor Rahman . I have a data SIM. Already I have finished its data connection. Now I want to recharge its. Already I have bought a recharge card. But I do not understand the recharge instruction. Please inform me. My mobile 0530115775 email firstname.lastname@example.org.
I paid invoice yesterday, but until now outgoing and internet on my blackberry is barred if i check my network they mentioned (the SIM is not compatible). I don, t know what happen.
Barred call and message sending failed again. I've already done loading ten Saudi riyals worth of prepaid load, why are these problems always occur? please send me notifications on how to update my mobile Sim card through text messaging so that this will never ever happen again and i thank you.
A/C - 200910174372 Gentlemen I am extremely dissatisfied with things are handled by Mobily. I subscribed for home internet service on 30th Oct 2014 for 3 months with a maximum monthly capacity of 20GB (for SR 300). Allotted capacity (20GB) for month of October was used in full and the connection was blocked in mid of October. Since then one full month has already gone and still my internet connection is not activated. I informed about this to customer service one week before and I was told that they have already informed the tech guys to fix this and the connection will be activated within 24 hours. As nothing happened, I called them twice thereafter and the same message was conveyed to me. Yesterday, I went to one of the Mobily Customer Service Centers and they returned back with the same reason that if the connection is not activated within 24 hours to contact customer service via 1100. I am going in circles and deprived of the internet connection despite payment for 3 months connect
My mobile 4G router's speed is not good. My Mobile 4G router is like 2G router. It doesn't have good speed and performance. Please improve this.
My Mobile y number is 0541684474. This number i face to problem every day 40 halal a deduct automatic. I do not know what service active. I request you please close this deduction.
Now I recharge 30 Saudi Riyals worth of Mobily prepaid card, but when I tried to send messages, they can not be sent and when I make a call, they're all Barred Call. Please help me how to update my SIM card without sacrificing my now recharged load. Thank you.
I have registered one year for 4G router since June 2014, but since about two weeks the router is not working properly. It is giving us less than 2g speed. So what should i do now? Waiting for reply. Serial number is 8996641113110244190.
Location is Qatif, Al-Jazerah District.
My account deducted some halals every day. What is the reason? Can you resolve this? My mobile number is 0540542537. If any activation, please remove that item. Adn also above your service contact number also not working.
My account deducted eight Saudi riyals. What is the reason? Can you resolve this? My mobile number is 0541689504. If any activation, please remove that item.
Can you please check this number 0546409762. My friend is receiving disgraceful message from this number and we assure that it is Filipino nationality. Can you give us ideas the name of the person holding this number. So we could resolve this matter as soon as possible time.
Good afternoon, I have purchased a ten GB mobile data card valid for six months, I used it for three days and now it says my card is been temporary blocked. Please contact me on email@example.com and kindly let me know the reason why it's blocked and what is the procedure to unblock? thanks Kind regards Ranveer.
My mobile account balance was deducted yesterday ten sar. Please resolve this issue. Mobile number is 540275632.
Also contact me on
I requested for service with service request number 1-39008954704.
It is now almost 96 hours are done follow up for almost everyday. Nobody call me from your service technician till to date.
This is a very disappointing in dealing with Mobily, due to your poor services.
Dear Sir, i want to know my balance of postpaid, unfortunately i am on vacation. How can i pay from India? My SIM number is 8996632712127179550. Reply me. Thanks.
My serial number is 8996613212120404124,
I lost all my internet data,
Kindly try to reconnect my data,it was remain above than 4500mb.
I have taken 4g router two months back, but since 15 days the router is not working properly, it is giving us less than 2g speed. And it has got six months validity. So what should i now. Waiting for reply.
My phone number is 0546147085.
Could you send your technical support team to our hotel as all our guests is complaining that skype is connecting and breaking on and off several times in a minutes which they cannot talk to their family and friends. Before it was ok only few days back. Hope you solve our hotel problem. If not let us know, so we can discontinue you line and take stc. As we do not want to loose our hotel customers.
Purchased 4g connect six months unlimited at jarir bookstore al rashid branch in almkhobarb with SIM card #8996641213421856447 the problem there is no connection until now or it is not activated yet. Kindly help me on this matter i need the connection as soon as possible.
My mobile number is 0540723253 and i have out going problem before one day i fell up the balance, but i still have a problem can you please fixed this problem. Thank you.
Few days before i received a message to activate free for ring tone i activated the same. Now i want to deactivate this service how i will deactivate it please tell me.
Because everyday mobily is deducting money from my balance amount.
I am a mobily customer since last one month I am using 3mbps mobily internet of 9months scheme,we are three users, but its not working properly not even 1mbps speed I am getting earlier it was good and fast, but now i can not use due to 0.30mbps speed can you please help me as i stay in rowdha exit 12 Riyadh.
Mohammed Asad Siddiqui.
I want to change my details. I am unable to call at your service number 1100. Please call from your customer care at my number 0563372632
i reached saudi on 30th June 2013 i have my mobily number in India airport, my number is valid for only three months, but i want to use it for long time, my number is #569498810 so you provide me how i do this immidiately because it will expire on 30th of September
I can not contact your customer care 1100. it is a recording that directing you back again and again. is there any contact number?
Hair good evening my mobily prepaid mobile Sony Xperia you thismobile have no internet working please. Slaved my problemsmobile bomber 0546171190
i inserted data SIM in my mobile, but it is not accepted
kindly requested to do the needful to start.
I am using Mobily 4G router 2MBPS since approx two months.In starting it was working good, but now it is being very slow.when green light is displaying in router it become very slow, but when blue light is displaying in router it become bit fast.My router Serial number is - J236239345.for any other information kindly contact me on my mobile number - 0581456840.
Please resolve my problem as earlier i am facing so much problem due to this issue.
My number us 0555 194 362. I am in london and I an unable to connect to any mobile network. Iam reachablle on e-mail: firstname.lastname@example.org.
i have perchase modum of 4g connect router before one month , but problem i s this that from morning 0700 hrs to 1300 hrs speed is very good rest of of time speed is very very poor even i cant call on skype having 4G connect router kindly cinsiderd and solve my problem as soon as possible thnx
Sir, i activated 5GB internet prepaid service for100 SR on July 7th.That time they said this package can be use until the GB will funish.But 2days ago i got a message as i have to recharge my account for more usage.Now i connot connect internet..Can you explain why it happened??
I'have Forget my adminstrator Password, but know the WIFI Password and do not have the time to go outlet, I shall thankful to you, if my problem solved via online
im used in 4G router, but 2mb connection isnt working well since two days very slow i need help from mobily customer care my mobile number is 0509175356
my mobile number is 0569189342 .from my balance some money is being reduce every day please inform me about the details.