Mobily Saudi Customer Service Phone Number

Mobily Saudi

Mobily is a public telecommunication company that started its journey in the year 2005. The headquarters of Mobily is located in Saudi Arabia. Khaled Alkaf is chief executive officer and managing director of the company. Mobily is the second mobile service providing company in the Kingdom of Saudi Arabia. It provides various services regarding Telephony, Data, Fixed and Mobile Telecom Services. As per 2011 records, it had its revenue around $ 5.35 billion. It is a fast growing company which operates in all over the world. Moreover, it also offers mobile network services. It serves more than 6 million subscribers.

Services of Mobily Saudi

Mobily Saudi is the prominent telecommunication in premises of Saudi Arabia. Mobily Saudi is the largest telecommunication enterprise in Saudi Arabia and is operated by Etihad-Etisalat Consortium and it is a UAE based telecom enterprise. Mobily Saudi is the largest telecom enterprise and was entrenched in the year 2005 and its headquarters is located in Saudi Arabia. Mobily Saudi is offering the telephone service throughout the entire region of Saudi Arabia. Mobily Saudi is also providing the fast speed internet services to customers with the range of 3.5G and 4G services. Mobily Saudi is the largest corporate enterprise in Saudi Arabia and it is enlisted in the Tadawul Stock Exchange.

Honors of Mobily Saudi

Mobily Saudi has been felicitated with many accolades such as, International award for business status in 2009, Arab Technology award in 2009, Gold Award for Saudization in 2011, Oracle Innovation Award in 2012 and much more.

Contact Numbers of Mobily Saudi

  • Customer Service Number: +966 560404040
  • Fax: +966 560412070
  • Customer Care: 1100
  • Customer Care for Other Networks: 0560101100
  • General Inquiry: +966 11-273-5050 / +966 56-040-4040

Products and Services of Mobily Saudi

Mobily Saudi is offering a wide range of products for customers such as, Voice Plans, Internet Solutions, Bundles, Roaming and International services and much more. Mobily Saudi provides many additional services like, GPS or Location services, Credit services, Multi SIM Service, iBill service, Messaging and others. The Digital Store of Mobily Saudi offers, Apps Store, News & Entertainment Services, Games Portal, Video Streaming and more. The broad range of products and solutions are also rendered by Mobily Saudi for the various business sectors such as Connected Health, Finance & Banking, Transportation and others. Mobily Saudi also provides phones and devices for the business customers such as Data & Connectivity, Telephone & Messaging, etc.

Mobily Saudi Address

The address of Mobily Saudi is Riyadh, Saudi Arabia.

Mobily Saudi Website

The Website of Mobily Saudi is

Mobily Saudi Customer Support Service Phone Number

The customer support phone number of Mobily Saudi is 966 56 010-1100.

The postal and official address, email address and phone number (helpline) of Mobily Saudi Service Center and Mobily Saudi customer service number is given below. The helpline of Mobily Saudi customer service number may or may not be toll free.

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Mobily Saudi Customer Service Number Delineated Here With Complaints and Reviews

Mobily Saudi Customer Service Care Phone Number 245963
Mr. Khaleeq SaysNov 26, 2015

Hello sir my SIM card block please i want now open please check my SIM card what problem my SIM card number is 200932941669 iqma ID number 2331008561.

Mobily Saudi Phone Number Customer Care Service
Mobily Saudi Customer Service Care Phone Number 243936
Mr. Alan SaysNov 04, 2015

Hello SirI am having an issue with my mobily Data 4g SIM that i purchased through just one month backThe data SIM is for 17 months subscription with daily two GB plan ans SIM is working But while trying *1411, its showing that SIM is valid until 03 Mar 2016But as per my 17 months subscription it must show Feb 2017also send me toll free number for mobily customer carewaiting for your response.

Mobily Saudi Customer Service Care Phone Number 242835
Mr. Binod SaysOct 25, 2015

Dear sirsalam before six month we take SIM card mobility data six month unlimited voucher 24-10-2015 this SIM card finish 25-10-2015renewal this. Sim card we pay 490 riyals, but this SIM card very slow internet why.

Mobily Saudi Customer Service Care Phone Number 242266
Mr. Thej Sebastian SaysOct 19, 2015

My mobile number 05 42 25 79 37. I have recharged ten riyal mobily card then two minitu after five riyal less why cutting my five riyal. Please refunding my acoount balnce. And all services please d actvet.

Mobily Saudi Customer Service Care Phone Number 242212
Mr. Hafizur Rahman Shaikh SaysOct 19, 2015

Dear sir, My mobile number is 0544189519. when i recharge my account. after then deduced sr. 5. 00 i do not know why cutting five riyals every time. and i do not want any services. please deactivate if any services is active. please kindly take action for this. thanks and regards. hafizur rahman. el seif engineering and contracting company.

Mobily Saudi Customer Service Care Phone Number 241865
Mr. Khawaja Abdul Ghafar SaysOct 14, 2015

Dear sir, i have paid my mobily bill on 07/12015 for more reference please find the attached copy of paid bill. But still my line is not working even SIM registration fail and when i go to nearest franchise they said that you to pay 210SAR more. Sorry really i am not understanding why i have to pay more 210SAR and my line registration is also fail please check. My number is 0543127524.

Mobily Saudi Customer Service Care Phone Number 241863
Mr. Danilo P. Driza SaysOct 14, 2015

Dear sir, This is to inform you that we can not access in internet connection since Saturday afternoon here in Farasan Island Saudi Arabia. Please take action as soon as posible.

Customer care male
Mr. Nelson Sario SaysSep 27, 2015

Dear sir, please i need your support i lost my mobile last 22 of September 2015i want to close that number maybe somebody will use that number it was registered in my name. My mobily number Is 0568289152.

Mobily Saudi Customer Service Care Phone Number 237539
Mr. Moddassir Ahsan SaysSep 05, 2015

Good evening Sir, I am not happy with your services i recharge every time and your company has deduct the amount from account what was the issue and i tried to call customer care number could not reply me. Today you have deduct five riyal from my account i want my money back.

Mobily Saudi Phone Number Customer Care Service
Mobily Saudi Customer Service Care Phone Number 234758
Mr. Jhun Ilao SaysAug 09, 2015

I just bought an internet SIM the other day for 50 riyals that i supposedly good for one month. I am using the internet already for almost two days, but suddenly the signal lost. I thought it was just the signal is sloe. But when I checked the balance by using the *1411 it was already 0 data package data. I also check what i used by dialing *1422 and it says i used only 47104 kilobytes. Sim expiry is still November 6, 2015 so it means i just load it up last August six to be exact. What will i do? my internet SIM number is 899664113213113921. Please help me. Thank you.

Mobily Saudi Customer Service Care Phone Number 232393
Mr. Abad SaysJul 15, 2015

I purchased mobily internet three day before, the connection is too low even Facebook browsing cannot manage. Please we need yourimmediate action. Sim number 8996633113212932607.

Mobily Saudi Customer Service Care Phone Number 229154
Ms. Laurice Esquillo SaysMay 29, 2015

I have this 4g internet bought last April four, 2015 good for six mos and since three days the connection is too low even Facebook browsing cannot manage. Please we need your immediate action. Sim number 8996633113410892323Location Hofuf Al Ahsa.

Mobily Saudi Customer Service Care Phone Number 226872
Mr. Mojibor Rahman SaysApr 29, 2015

I am Mojibor Rahman . I have a data SIM. Already I have finished its data connection. Now I want to recharge its. Already I have bought a recharge card. But I do not understand the recharge instruction. Please inform me. My mobile 0530115775 email

Customer care male
Mr. Fayyaz Ahmed SaysMar 05, 2015

I paid invoice yesterday, but until now outgoing and internet on my blackberry is barred if i check my network they mentioned (the SIM is not compatible). I don, t know what happen.

Customer care male
Mr. Rafael Marqueses Mejia SaysDec 08, 2014

Barred call and message sending failed again. I've already done loading ten Saudi riyals worth of prepaid load, why are these problems always occur? please send me notifications on how to update my mobile Sim card through text messaging so that this will never ever happen again and i thank you.

Customer care male
Mr. Shanaka Fonseka SaysDec 08, 2014

A/C - 200910174372 Gentlemen I am extremely dissatisfied with things are handled by Mobily. I subscribed for home internet service on 30th Oct 2014 for 3 months with a maximum monthly capacity of 20GB (for SR 300). Allotted capacity (20GB) for month of October was used in full and the connection was blocked in mid of October. Since then one full month has already gone and still my internet connection is not activated. I informed about this to customer service one week before and I was told that they have already informed the tech guys to fix this and the connection will be activated within 24 hours. As nothing happened, I called them twice thereafter and the same message was conveyed to me. Yesterday, I went to one of the Mobily Customer Service Centers and they returned back with the same reason that if the connection is not activated within 24 hours to contact customer service via 1100. I am going in circles and deprived of the internet connection despite payment for 3 months connect

Customer care male
Mr. Omar Khan SaysDec 07, 2014

My mobile 4G router's speed is not good. My Mobile 4G router is like 2G router. It doesn't have good speed and performance. Please improve this.

Customer care male
Mr. Ashikur Rahman SaysNov 25, 2014

My Mobile y number is 0541684474. This number i face to problem every day 40 halal a deduct automatic. I do not know what service active. I request you please close this deduction.

Customer care male
Mr. Rafael Marqueses Mejia SaysNov 22, 2014

Now I recharge 30 Saudi Riyals worth of Mobily prepaid card, but when I tried to send messages, they can not be sent and when I make a call, they're all Barred Call. Please help me how to update my SIM card without sacrificing my now recharged load. Thank you.

Customer care male
Mr. Rahumankhan SaysNov 07, 2014

I do not know, what is the reason. Everyday at 12. 00am SAR0. 60 charges. Please deactivate this. Thanking you.

Customer care male
Mr. Mohammad A. Aldurais SaysNov 04, 2014

I have registered one year for 4G router since June 2014, but since about two weeks the router is not working properly. It is giving us less than 2g speed. So what should i do now? Waiting for reply. Serial number is 8996641113110244190.
Location is Qatif, Al-Jazerah District.

Customer care male
Mr. Syed Mashood Ahmed SaysNov 03, 2014

My account deducted some halals every day. What is the reason? Can you resolve this? My mobile number is 0540542537. If any activation, please remove that item. Adn also above your service contact number also not working.

Customer care male
Mr. Narasimhareddy.b SaysOct 27, 2014

My account deducted eight Saudi riyals. What is the reason? Can you resolve this? My mobile number is 0541689504. If any activation, please remove that item.

Customer care female
Ms. Mitos Del Rosario SaysOct 26, 2014

Can you please check this number 0546409762. My friend is receiving disgraceful message from this number and we assure that it is Filipino nationality. Can you give us ideas the name of the person holding this number. So we could resolve this matter as soon as possible time.

Customer care male
Mr. Ranveer SaysOct 23, 2014

Good afternoon, I have purchased a ten GB mobile data card valid for six months, I used it for three days and now it says my card is been temporary blocked. Please contact me on and kindly let me know the reason why it's blocked and what is the procedure to unblock? thanks Kind regards Ranveer.

Customer care male
Mr. Naiyer Azmi SaysOct 13, 2014

My mobile account balance was deducted yesterday ten sar. Please resolve this issue. Mobile number is 540275632.
Also contact me on

Customer care male
Mr. Roland SaysOct 11, 2014

I requested for service with service request number 1-39008954704.
It is now almost 96 hours are done follow up for almost everyday. Nobody call me from your service technician till to date.
This is a very disappointing in dealing with Mobily, due to your poor services.
Elife subscriber.

Customer care male
Mr. Ahamed Kabeer Naina SaysOct 11, 2014

Dear Sir, i want to know my balance of postpaid, unfortunately i am on vacation. How can i pay from India? My SIM number is 8996632712127179550. Reply me. Thanks.

Customer care male
Mr. Siraj Khan SaysSep 29, 2014

My serial number is 8996613212120404124,
I lost all my internet data,
Kindly try to reconnect my data,it was remain above than 4500mb.

Customer care male
Mr. Dr. Mohammed Yusuf SaysJul 30, 2014

I have taken 4g router two months back, but since 15 days the router is not working properly, it is giving us less than 2g speed. And it has got six months validity. So what should i now. Waiting for reply.
My phone number is 0546147085.

Customer care male
Mr. CYRIL SaysJul 04, 2014

Could you send your technical support team to our hotel as all our guests is complaining that skype is connecting and breaking on and off several times in a minutes which they cannot talk to their family and friends. Before it was ok only few days back. Hope you solve our hotel problem. If not let us know, so we can discontinue you line and take stc. As we do not want to loose our hotel customers.

Customer care male
Mr. Efren Pintucan SaysJul 02, 2014

Purchased 4g connect six months unlimited at jarir bookstore al rashid branch in almkhobarb with SIM card #8996641213421856447 the problem there is no connection until now or it is not activated yet. Kindly help me on this matter i need the connection as soon as possible.

Customer care male
Mr. Shankar Bhujel SaysJul 01, 2014

My mobile number is 0540723253 and i have out going problem before one day i fell up the balance, but i still have a problem can you please fixed this problem. Thank you.

Customer care male
Mr. Saeed Tariq Khan SaysJun 03, 2014

Few days before i received a message to activate free for ring tone i activated the same. Now i want to deactivate this service how i will deactivate it please tell me.

Because everyday mobily is deducting money from my balance amount.

Customer care male


I am a mobily customer since last one month I am using 3mbps mobily internet of 9months scheme,we are three users, but its not working properly not even 1mbps speed I am getting earlier it was good and fast, but now i can not use due to 0.30mbps speed can you please help me as i stay in rowdha exit 12 Riyadh.

Mohammed Asad Siddiqui.

Customer care male
Mr. SUMIT SaysOct 21, 2013

I want to change my details. I am unable to call at your service number 1100. Please call from your customer care at my number 0563372632

Customer care male
Mr. mohammad yawar mirza SaysSep 19, 2013

i reached saudi on 30th June 2013 i have my mobily number in India airport, my number is valid for only three months, but i want to use it for long time, my number is #569498810 so you provide me how i do this immidiately because it will expire on 30th of September

Customer care male
Mr. jones SaysSep 02, 2013

I can not contact your customer care 1100. it is a recording that directing you back again and again. is there any contact number?

Customer care male
Mr. thirupathi sankari SaysSep 01, 2013

Hair good evening my mobily prepaid mobile Sony Xperia you thismobile have no internet working please. Slaved my problemsmobile bomber 0546171190

Customer care male
Mr. Karnan SaysSep 01, 2013

i want to call your mobily customer care, but no one response of my call i want to talk to your good office how?

Customer care male
Mr. rashid SaysAug 25, 2013

Dear SIr,

i inserted data SIM in my mobile, but it is not accepted
kindly requested to do the needful to start.

Customer care male
Mr. Shadab Beg SaysAug 23, 2013

I am using Mobily 4G router 2MBPS since approx two months.In starting it was working good, but now it is being very slow.when green light is displaying in router it become very slow, but when blue light is displaying in router it become bit fast.My router Serial number is - J236239345.for any other information kindly contact me on my mobile number - 0581456840.
Please resolve my problem as earlier i am facing so much problem due to this issue.

Customer care male
Mr. Abdullah Bazid SaysAug 16, 2013

My number us 0555 194 362. I am in london and I an unable to connect to any mobile network. Iam reachablle on e-mail:

Best Regards,

Customer care male
Mr. muhammad zahoor khan SaysAug 12, 2013

i have perchase modum of 4g connect router before one month , but problem i s this that from morning 0700 hrs to 1300 hrs speed is very good rest of of time speed is very very poor even i cant call on skype having 4G connect router kindly cinsiderd and solve my problem as soon as possible thnx

Customer care female
Ms. manju sunny SaysAug 04, 2013

Sir, i activated 5GB internet prepaid service for100 SR on July 7th.That time they said this package can be use until the GB will funish.But 2days ago i got a message as i have to recharge my account for more usage.Now i connot connect internet..Can you explain why it happened??

Customer care male
Mr. Ahsan SaysJul 28, 2013

I'have Forget my adminstrator Password, but know the WIFI Password and do not have the time to go outlet, I shall thankful to you, if my problem solved via online

Customer care male
Mr. Iqbal hossian khan SaysJul 26, 2013

im used in 4G router, but 2mb connection isnt working well since two days very slow i need help from mobily customer care my mobile number is 0509175356

Customer care male
Mr. Shafir hussain SaysJul 25, 2013

my mobile number is 0569189342 .from my balance some money is being reduce every day please inform me about the details.

Customer care male
Mr. m khusro pasha SaysJun 21, 2013

my mobile number is 0567680017 .from my balance some money is being reduce every day please inform me about the details.

Customer care male
Mr. Mobily assistance Says Dec 07, 2014

We're from mobily, that's because maybe you do not use your phone to call many people. If you do not call so it is reduced automatically by mobily computer.


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