Metabank Customer Service Phone Number


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Metabank is the financial institute based in Storm Lake, Iowa, USA and is the parent company for Meta Payment Systems, and Meta Trust Company. Its prepaid card industry card unit is Meta Payment Systems which is situated in Sioux Falls, South Dakota carries its operation with other partners. This meta payment systems also provides services such as Debit and prepaid cards, lending solution and ATM support. Long time culture projects were also started by the meta bank in 2011. Its financial services such as e deposits, loans and other financial products and services are designed in a such way that it could meet the need of consumer related to commercial, agricultural and retail sector.

Metabank Address

The address of Metabank is 4900 South Western Avenue, Post Office Box 520, Sioux Falls, South Dakota 57101, United States.

Metabank Website

The Website of Metabank is

The postal and official address, email address and phone number (helpline) of Metabank Service Center and Metabank customer service number is given below. The helpline of Metabank customer service number may or may not be toll free.
Metabank Phone Number Customer Service
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Metabank Customer Service Number Complaints and Reviews

Customer care female
Ms. Elizabeth Gardiner SaysMar 25, 2015

Hello I have two card with account number. The one that does not end in 0549 I had frozen because it was stolen with my tax refund pending on it now I have my replacement card currently ending in 6205 and I activated the card and submitted the forms I was asked for and the IRS refund status shows paid to my bank. The operator with customer service is saying I need a current utility bill which I have faxed three times and emailed too will you please tell me how I can or who I can get a hold offer my funds from tax refund available on either cards on my account thank you have a nice day.

Customer care male
Mr. Margi SaysMar 16, 2015

Disputing unauthorized transaction no error requested all documents used merchant recorded phone calls they should have rejected my refund from irs January 30 i vicente vallejo never spoke to cs to answer security question i do not understand english i expected my refund on the 4th of febuary i would like for netspend to refund my money and also activity on my account prior to February 7th and also they did not do in vestigation proper or they would have sent all documents requested they have three days and its been 13 days.

Customer care female
Ms. Deborah Ellia SaysMar 13, 2015

I have been trying for days to get into my Metabank checking account. I need help.

Customer care female
Ms. Jennifer Bonner SaysFeb 06, 2015

My money has not been deposited on my check.

Customer care female
Ms. Lisa Owens SaysJan 13, 2015

My name is Lisa Owens. I have a question. I have a card with Netspend and my question is, Why is Social Security saying that the paper has been issued to load our benefits,, but Netspend is saying that it hasn't and that Metabank hasn't received the "go-ahead"? Social security told me to check with Metabank to see why it hasn't loaded. Thank you, Lisa Owens.

Jocelyn Ross Customer Phone Number
Ms. Jocelyn Ross SaysJan 02, 2015

I'm not happy with this new meta bank situation at all I'm disabled and it's costing me more money than chase bank. I chose to pay the $5. 95 unlimited fee to save money because I'm disabled and this new setup has me very unpleased You said your daily limits are $500. 00 a day that's incorrect It's only $400. 00. Then I have to pay an extra $2. 50 now at the ATM plus $3. 00 fee. I can not afford that. Two transactions cost me $5. 50 each plus the unlimited $5. 95 fee. I will be moving my direct deposit .

Customer care female
Ms. Marilyn Baroro Rowe SaysDec 15, 2014

Will this is Marilyn Baroro Rowe try to my mom in the Philippines a four times Linda Baroro did not go through I want to know what going on then I didn't receive mu refund yet western union gold card debit card issued by your bank.

Customer care female
Ms. Traci Willburn SaysJul 03, 2014

i have a netspend debit card through aceelite.

On 6/12/14 i purchased a $10. 00 gift certificate from starbucks on my facebook account. On 6/23/14 two unauthorized transaction were made on my card from my facebook account
I immediately called the number on the back of my debit card-1-866-387-7363.

On 6/26/14 i called netspend again and i was told i had to file a letter of dispute and someone would get back with me to let me know the status of my account. I informed the agent that my direct deposit was going to loaded on to my card in the next couple of business day. I was assured that i would be able to use my card. After the conversation was ended i received a text message stating that my card had been canceled.

On 6/30/14 i faxed a letter of dispute. On 7/2/14 i called netspend to check the status. I spoke with andy, and was not satisfied. I ask to speak with a supervisor and was placed on hold for two hours i ended up hanging up.

Customer care user complaints