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Maxis Customer Service Number

 : 60 3-2330 7000
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Contact Details
Contact number
60 3-2330 7000
Office Location
Menara Maxis, Jalan Ampang Kuala Lumpur, Malaysia
Website
maxis.com.my
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Maxis

Maxis is a Malaysian largest mobile network operating company. The company was established in year 1993. The company has it’s headquarter in Maxis Tower, Kuala Lumpur, Malaysia. The company provides its telecom service and tries to maintain good quality of signal strength all across the country. According to the record of December 2010, it has approximately 14 million subscribers. Aircel is the subsidiaries company of maxis communication which is very popular in many Asian countries. Maxis services include offers of various kinds such as GSM (Global System for Mobile Communication), GPRS, WAP, roaming, broadband internet, 3G and prepaid and postpaid subscription. The postal and official address, email address and phone number (helpline) of Maxis service center is given above. The helpline of Maxis service center may or may not be toll free.
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Maxis Complaints and Reviews

Female ImageMs. Santha Says Jun 30, 2014

Good morning,

I am a prepaid user.

All my contact numbers in my sim card are missing. Kindly advise.
Female ImageMs. Syira Says Nov 05, 2013

I have subscribed E-Hot Ticket Social. As I know and as I subscribed before, I will get 500mb data, free FB, Whatsapp and Twitter also 1gb free data from 2am-7am. But I don't get the 1gb free data?Can you give explanation to me? Thank You.
Male ImageMr. ZainalSidek Says Nov 03, 2013

Dear Maxis customer service,

I m a hotlink prepaid user.Every week ,i have been charge rm 3.00 which the message cannot be save and retrieve in my nokia prisma phone.So i cannot trace which service no was come from.Can you trace and please stop all service that charge me and give guide how to stop all this charge message or else i will change to another service provider.My number is 017-6015649.Please reply me as soon as possible.

Regards,
ZainalSidek.
Female ImageMs. Ang Says Oct 16, 2013

Got billed by maxis for maxis to maxis call more than maxis to other phone companies! When called customer service, told that it's because I got charged for calling that maxis no. Sarawak charges. I know that my mother 017214585 I called is not in Sarawak, is residing in PJ, and was in PJ when I called, I was in Selangor state when I called my number 0178800149, and have always been residing in Selangor, so looks like maxis is playing dirty and purposely charging like it's a call to Sarawak, very unfair of maxis, have already called the call centre and they say can't do anything about it! Very unfair Maxis! I have been loyal to maxis that's how they steal your money!
Female ImageMs. Ang Says Oct 16, 2013

ON 1/10/2013 I made a maxis to maxis phone call to 0172140585, this is my mother's no. who resides in Petaling Jaya, I reside in Selangor my number is 0178800149 and both of us were in Selangor state at the time of the phone call. However I am being charged " Sarawak" rates phone call and after logging complaints at the call centre on 14/10/2013, they said nothing can be done! It is ridiculous that you are charging me preposterous rates for local calls! It is off peak and the maximum charge is 15 cents per minute whereas you are charging me at least 80 cents per minute.
Male ImageMr. Mohamed Says Oct 10, 2013

Hi my name is mohamed, my mobile:+60129533367.
Currently am on roaming mode with data network OFF.
today morning received message from maxis , 3GB plan is refreshed. Pls confirm as i have already cancelled all data packages.
Male ImageMr. HISHAM BIN AHMAD Says Sep 28, 2013

I m a yprepaid user and my problem is how to stop the
"push message" from taking my credit rm4 every day. Pls
help me as I loosing my credit rm4 everyday. My mobile
no is 0176095878
Male ImageMr. Gan Sin Chai Says Sep 28, 2013

I am a postpaid account holder with telephone no. 60122043843. Lately, (past 1 week), I am having very bad reception or no reception in my area at SS 18/2B, Subang Jaya. Initially, I thought it was my phone until my friends that visited me with MAXIS Line experienced the same. I checked with my neighbours and they told me that they experienced the same problem. Those with other line, eg CELCOM, DIGI, 013 do not experience any problem.
Male ImageMr. Christopher ooi Says Sep 27, 2013

Phone writing emergency call only , simcard got problem ? Overuse of data won't cause this right ?? please solve it asap TQ
Phone num 0123111538
Male ImageMr. Tom Says Sep 26, 2013

I am a maxi user for4 years. My Celphone number is 0173497520 . Currently if anybody call my number it immediately goes to voicemail and then I will receive a sms from maxis that I have a missed call. The phone can phone out without a problem and recive and sed sms,s without a problem . Please help.
Female ImageMs. Liz Yong Says Sep 25, 2013

i m maxis postpaid and broadband internet user for more than 10 yrs. i encounter a lot of network problems and line problems and most of the time i can tolerate it as i m not heavy user. but this year maxis service gone from bad to worst. my postpaid most of the time has no service and when called up and complain always sim card fault need to change.broadband line always slow n sometimes can't even open browser like now it took me more than 5mins to open this.i m very angry as i paid RM98 for the internet. my no is 0122731860.
Female ImageMs. yuki Says Sep 16, 2013

halo...may i know if i at china may i top up my maxis prepaid .... i need to renewal my 365 package but when i key in *100#...i cant see the servis .....pls send me the intraction thks...

my Email
cye1984@htmail.com
Male ImageMr. Irfan Ali Qureshi Says Sep 15, 2013

Hi, I am Irfan Ali Qureshi, I am using maxis sim for 3 months, so yesterday my number got of by services, so can you please tell me the reason behind it, my number is 01125269061
Male ImageMr. jefri Says Sep 13, 2013

My name is jefri,
I got problem with my internet to slow, always apear G status than H. For ur info i m use prepaid hot ticket social. May i know why? My phone no 0129774393
Male ImageMr. nick Says Sep 13, 2013

Why i always received SMSes from no 27720 which said that i have video to download and the SMSes charge me RM3 every time i received the SMSes? Even though i type STOP as per instruction that SMSes keep coming and cost me almost RM29 last month by just received the SMSes.PLs assist how to stop this completely. My mobile is 0123635437
Female ImageMr. Ms Tan Says Sep 13, 2013

having problem with the broad band connection for 2 days and really really very very slow. complain ref. no. C 13722641 and was inform that I'm reaching my limit usage. Please check my record and kindly be informed that my package is for unlimited usage and please explain what is "UNLIMITED"!!!
Female ImageMs. Hazmimi Says Sep 04, 2013

hai...i always receive push message.start 2....0 when i topup rm10 .suddently only have 0.90 sen only?????i alway lost my money k.,.my phone,no.0179574384...please take note ASAP!!!!!
Male ImageMr. Mr Frederic PATURET Says Sep 02, 2013

Good afternoon.
I hope this drop box works and someone will call me back.Here is the issue and I am very unhappy.
I have applied as a new customer for the 10MB internet plan. I signed at the last KLCC IT exhibition on 24th August. Then on Thursday 26/08 someone from 0323005036 called me to schedule the installation time.It was proposed for Today Monday 2nd Sept @ 2pm.
It is now 3 pm (actuallt 3.10pm) and I have been waiting for the technician at home. No one called me and no one has tried to reschedule.
I have called the scheduler today just before 2 pm to ensure all will be alright as I am also working and just expected a one hour off for the installation. I called again at 2.30pm and was told "I don't know".
It is not a very good start.
I expect you call me or email me on the reason of this glitch. There are always good reasons to be late. I do expect yours will be original. Appreciate having Internet at Home soon. Regards.
Mr Frederic @60123831525
Male ImageMr. abdul sadi Says Aug 30, 2013

im ur postpaid user..i buy a simcard 0128684836..still not active..im asking at d shop where i buy it,dey said juz wait..but im asking 3 times only coz i buy it at july..hope ur side can settle dis
Female ImageMs. Siti N Says Aug 16, 2013

I bought hot ticket internet for 15days but already exceed my 500mb usage. Then i paid for daily bband for rm3 but it seem like im stillsurfing at a low rate. I m then paid for m.internet at rm5 but when i open my browser, the maxis bband page appear. I demand refund for my daily 500mb@rm5. My number 0128822585
Male ImageMr. mok jhun kar Says Aug 11, 2013

I am a customer who using Maxis postpaid more than 10years. I am so dissapointed with the service at Alor Star Maxis Center Kedah. I asked for help but they refuse to guide me. Is just a simple request and they can't do it for me. Even i have tried to talk with the manager, he refused to help me and said they didn't provide customer service. That is a Maxis center and they state that they don't help customer to install applications and they din't even manage the queing system and i am frustrated with workers working attitudes.0125168430
Female ImageMs. Suzana Junit Says Aug 05, 2013

My number is prepaid 017-2039360. I always get charged/deducted from my prepaid all the mssges starts with no. 2----. I wants it to be stop as my monies n credits all got wasted. Pls assist ASAP!
Male ImageMr. Mr VJ Says Jul 31, 2013

Hi i'm your prepaid customer..i have a problem, i received push messages everyday telling me that my credit is being deducted for the services that i didn't even subscribe to.I topped up my credit with RM30 then all of a sudden was deducted for a total of RM26 just in 1 day.Please help me to stop all this because i keep loosing my credit.Thank You..My number 0128511513.
Male ImageMr. AMIR Says Jul 30, 2013

Dear Maxis,

I'm today (whole day -30/7/13) i having problem with my line that i using it(hotlink) i unable to make a call even for internet..please do a something...!!! i have been to your maxis center but the staff said my SIMCARD having a problem or spoiled... it does't make sense i'm using been in so many years..

Please do something..or reinstated
here my number : 017-4534648
Female ImageMs. Pallavi Says Jul 29, 2013

I am ur prepaid customer. My number is 01123121225 & validity is i believe OCT 13. But when I top up I get validity only for 4-5 days & after that date my outgoing calling stops. Always i need to top up. For examply last week I was having 11-12 RM balance but can not able to call & then i again i need to top up the same....I think if u have balance you should able to do outgoing calls. Please advise
Male ImageMr. najhan Says Jul 20, 2013

Telephone no 0126236708, blackberry bold. My phone was corrupted just now & i ve to reboot. Unluckily right after rebooting I received smses from time 13:24 to 13:38 mentioning that I was charged RM50 for 5MB data uses which I did not utilised. Please investigate and cancelled the charges. I would consider to port out to other provider shoul you fail to settel this matter. Pls let me know the outcome @ 010-3441717
Male ImageMr. Abd Karim Jaafar Says Jul 19, 2013

I m a yprepaid user and my problem is how to stop the "push message" from taking my credit rm4 every day. Pls help me as I loosing my credit rm4 everyday. My mobile no is 0122924892.
 
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