Maxis Customer Service Phone Number

60 3-2330 7000

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Maxis

Maxis is a Malaysian largest mobile network operating company. The company was established in year 1993. The company has it’s headquarter in Maxis Tower, Kuala Lumpur, Malaysia. The company provides its telecom service and tries to maintain good quality of signal strength all across the country. According to the record of December 2010, it has approximately 14 million subscribers. Aircel is the subsidiaries company of maxis communication which is very popular in many Asian countries. Maxis services include offers of various kinds such as GSM (Global System for Mobile Communication), GPRS, WAP, roaming, broadband internet, 3G and prepaid and postpaid subscription. The postal and official address, email address and phone number (helpline) of Maxis Service Center and Maxis customer service number is given below. The helpline of Maxis customer service number may or may not be toll free.
Maxis Phone Number Customer Service
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Maxis Customer Service Number Complaints and Reviews

Customer care male
Mr. Abd Karim Jaafar SaysJul 19, 2013

I m a yprepaid user and my problem is how to stop the "push message" from taking my credit rm4 every day. please help me as I loosing my credit rm4 everyday. My mobile number is 0122924892.

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Customer care male
Mr. najhan SaysJul 20, 2013

Telephone number 0126236708, blackberry bold. My phone was corrupted just now and i ve to reboot. Unluckily right after rebooting I received smses from time 13:24 to 13:38 mentioning that I was charged RM50 for 5MB data uses which I did not utilised. Please investigate and cancelled the charges. I would consider to port out to other provider shoul you fail to settel this matter. please let me know the outcome @ 010-3441717

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Customer care female
Ms. Pallavi SaysJul 29, 2013

I am your prepaid customer. My number is 01123121225 and validity is i believe October 13, but when I top up I get validity only for 4-5 days and after that date my outgoing calling stops. Always i need to top up. For examply last week I was having 11-12 RM balance, but can not able to call and then i again i need to top up the same....I think if you have balance you should able to do outgoing calls. Please advise

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Customer care male
Mr. AMIR SaysJul 30, 2013

Dear Maxis,

I am today (whole day -30/7/13) i having problem with my line that i using it(hotlink) i unable to make a call even for internet..please do a something...! i have been to your maxis center, but the staff said my SIMCARD having a problem or spoiled... it does't make sense I am using been in so many years..

Please do something..or reinstated
here my number : 017-4534648

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Customer care male
Mr. Mr VJ SaysJul 31, 2013

Hi I am your prepaid customer..i have a problem, i received push messages everyday telling me that my credit is being deducted for the services that i didn't even subscribe to.I topped up my credit with RM30 then all of a sudden was deducted for a total of RM26 just in one day.Please help me to stop all this because i keep loosing my credit.Thank You..My number 0128511513.

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Customer care female
Ms. Suzana Junit SaysAug 05, 2013

My number is prepaid 017-2039360. I always get charged/deducted from my prepaid all the mssges starts with number 2----. I wants it to be stop as my monies and credits all got wasted. please assist ASAP!

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Customer care male
Mr. mok jhun kar SaysAug 11, 2013

I am a customer who using Maxis postpaid more than 10years. I am so dissapointed with the service at Alor Star Maxis Center Kedah. I asked for help, but they refuse to guide me. Is just a simple request and they can not do it for me. Even i have tried to talk with the manager, he refused to help me and said they didn't provide customer service. That is a Maxis center and they state that they do not help customer to install applications and they din't even manage the queing system and i am frustrated with workers working attitudes.0125168430

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Customer care female
Ms. Siti N SaysAug 16, 2013

I bought hot ticket internet for 15days, but already exceed my 500mb usage. Then i paid for daily bband for rm3, but it seem like I am stillsurfing at a low rate. I m then paid for m.internet at rm5, but when i open my browser, the maxis bband page appear. I demand refund for my daily 500mb@rm5. My number 0128822585

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Customer care male
Mr. abdul sadi SaysAug 30, 2013

im your postpaid user..i buy a simcard 0128684836..still not active..im asking at d shop where i buy it,dey said juz wait..but I am asking three times only coz i buy it at July..hope your side can settle dis

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Customer care male
Mr. Mr Frederic PATURET SaysSep 02, 2013

Good afternoon.
I hope this drop box works and someone will call me back.Here is the issue and I am very unhappy.
I have applied as a new customer for the 10MB internet plan. I signed at the last KLCC IT exhibition on 24th August. Then on Thursday 26/08 someone from 0323005036 called me to schedule the installation time.It was proposed for Today Monday 2nd September @ 2pm.
It is now three pm (actuallt 3.10pm) and I have been waiting for the technician at home. No one called me and no one has tried to reschedule.
I have called the scheduler today just before two pm to ensure all will be alright as I am also working and just expected a one hour off for the installation. I called again at 2.30pm and was told "I do not know".
It is not a very good start.
I expect you call me or email me on the reason of this glitch. There are always good reasons to be late. I do expect yours will be original. Appreciate having Internet at Home soon. Regards.
Mr Frederic @60123831525

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Customer care female
Ms. Hazmimi SaysSep 04, 2013

hai...i always receive push message.start 2....0 when i topup rm10 .suddently only have 0.90 sen only?????i alway lost my money k,.my phone,no.0179574384...please take note ASAP!

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Customer care female
Mr. Ms Tan SaysSep 13, 2013

having problem with the broad band connection for two days and really really very very slow. complain ref. number C 13722641 and was inform that I am reaching my limit usage. Please check my record and kindly be informed that my package is for unlimited usage and please explain what is "UNLIMITED"!

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Customer care male
Mr. nick SaysSep 13, 2013

Why i always received SMSes from no 27720 which said that i have video to download and the SMSes charge me RM3 every time i received the SMSes? Even though i type STOP as per instruction that SMSes keep coming and cost me almost RM29 last month by just received the SMSes.PLs assist how to stop this completely. My mobile is 0123635437

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Customer care male
Mr. jefri SaysSep 13, 2013

My name is jefri,
I got problem with my internet to slow, always apear G status than H. For your info i m use prepaid hot ticket social. May i know why? My phone number 0129774393

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Customer care male
Mr. Irfan Ali Qureshi SaysSep 15, 2013

Hi, I am Irfan Ali Qureshi, I am using maxis SIM for three months, so yesterday my number got of by services, so can you please tell me the reason behind it, my number is 01125269061

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Customer care female
Ms. yuki SaysSep 16, 2013

halo...may i know if i at china may i top up my maxis prepaid .... i need to renewal my 365 package, but when i key in *100#...i cant see the servis .....pls send me the intraction thks...

my Email
cye1984@htmail.com

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Customer care female
Ms. Liz Yong SaysSep 25, 2013

i m maxis postpaid and broadband internet user for more than ten yrs. i encounter a lot of network problems and line problems and most of the time i can tolerate it as i m not heavy user, but this year maxis service gone from bad to worst. my postpaid most of the time has no service and when called up and complain always SIM card fault need to change.broadband line always slow and sometimes can not even open browser like now it took me more than 5mins to open this.i m very angry as i paid RM98 for the internet. my number is 0122731860.

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Customer care male
Mr. Tom SaysSep 26, 2013

I am a maxi user for4 years. My Celphone number is 0173497520 . Currently if anybody call my number it immediately goes to voicemail and then I will receive a SMS from maxis that I have a missed call. The phone can phone out without a problem and recive and sed sms,s without a problem . Please help.

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Customer care male
Mr. Christopher ooi SaysSep 27, 2013

Phone writing emergency call only, simcard got problem ? Overuse of data won't cause this right ? please solve it as soon as possible TQ
Phone number 0123111538

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Customer care male
Mr. Gan Sin Chai SaysSep 28, 2013

I am a postpaid account holder with telephone number 60122043843. Lately, (past one week), I am having very bad reception or no reception in my area at SS 18/2B, Subang Jaya. Initially, I thought it was my phone until my friends that visited me with MAXIS Line experienced the same. I checked with my neighbours and they told me that they experienced the same problem. Those with other line, eg CELCOM, DIGI, 013 do not experience any problem.

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Customer care male
Mr. HISHAM BIN AHMAD SaysSep 28, 2013

I m a yprepaid user and my problem is how to stop the
"push message" from taking my credit rm4 every day. Pls
help me as I loosing my credit rm4 everyday. My mobile
number is 0176095878

Reply
Customer care male
Mr. Mohamed SaysOct 10, 2013

Hi my name is mohamed, my mobile:+60129533367.
Currently am on roaming mode with data network OFF.
today morning received message from maxis, 3GB plan is refreshed. please confirm as i have already cancelled all data packages.

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Customer care female
Ms. Ang SaysOct 16, 2013

ON 1/10/2013 I made a maxis to maxis phone call to 0172140585, this is my mother's number who resides in Petaling Jaya, I reside in Selangor my number is 0178800149 and both of us were in Selangor state at the time of the phone call. However I am being charged " Sarawak" rates phone call and after logging complaints at the call centre on 14/10/2013, they said nothing can be done! It is ridiculous that you are charging me preposterous rates for local calls! It is off peak and the maximum charge is 15 cents per minute whereas you are charging me at least 80 cents per minute.

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Customer care female
Ms. Ang SaysOct 16, 2013

Got billed by maxis for maxis to maxis call more than maxis to other phone companies! When called customer service, told that it's because I got charged for calling that maxis number Sarawak charges. I know that my mother 017214585 I called is not in Sarawak, is residing in PJ, and was in PJ when I called, I was in Selangor state when I called my number 0178800149, and have always been residing in Selangor, so looks like maxis is playing dirty and purposely charging like it's a call to Sarawak, very unfair of maxis, have already called the call centre and they say can not do anything about it! Very unfair Maxis! I have been loyal to maxis that's how they steal your money!

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Customer care male
Mr. ZainalSidek SaysNov 03, 2013

Dear Maxis customer service,

I m a hotlink prepaid user.Every week ,i have been charge rm 3.00 which the message cannot be save and retrieve in my nokia prisma phone.So i cannot trace which service no was come from.Can you trace and please stop all service that charge me and give guide how to stop all this charge message or else i will change to another service provider.My number is 017-6015649.Please reply me as soon as possible.

Regards,
ZainalSidek.

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Customer care female
Ms. Syira SaysNov 05, 2013

I have subscribed E-Hot Ticket Social. As I know and as I subscribed before, I will get 500mb data, free FB, Whatsapp and Twitter also 1gb free data from 2am-7am, but I do not get the 1gb free data?Can you give explanation to me? Thank You.

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Customer care female
Ms. Santha SaysJun 30, 2014

Good morning,

I am a prepaid user.

All my contact numbers in my SIM card are missing. Kindly advise.

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Customer care female
Ms. Kong Mee Ling SaysNov 18, 2014

My line number 0122898705 under Ambros Corporation SDN BHD does not have international roaming in Japan. I'm in Tokyo now and cannot contact anyone. Please open my line to international roaming with immediate effect, thank you.

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Customer care male
Mr. Mohd.wahi SaysDec 03, 2014

Hi, I would like to request to have soft copuies statement of account for month Sept, Oct, Nov and Dec 2012.
Thanks and appreciate your assistance.

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Customer care female
Ms. Nur Syuhaidah SaysDec 03, 2014

Hi. Can i ask you? Why my number 0177129326 still not active cause i buy it at four weeks ago. Hope hour side can settle dis.

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Customer care male
Mr. Heah Chong Ping SaysDec 19, 2014

Past ten years when I was maxis postpaid customer I be very pround, but now the maxis lines in many place are so lousy especially in JB Gelang Patah area always switched roaming to Singapore lines feel annoyed and very embarrassed when others got 3G line but maxis can't surfing yet need roaming,many time appear on phone show got 3G line but is cheating people can't surfing waiting waiting n waiting wasted my time on waiting, hope the action will taken after this mail cause ready no patient to tolerance anymore. sorry for the inconvenience cause!!!!

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Customer care user complaints