Mate1 Customer Service Phone Number



1514-393-1414
500-4200 Boul Saint-Laurent, Montréal QC, Canada.www.mate1.com

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What is Mate1 and What They Do


Mate1 is a Canadian online dating website that is helps in the looking of a long term relationship, casual date, and a large social circle. According to the Comscore Mediamatrix® and Neilsen Netratings®, the website ranked in the among of the top five dating websites. The website has more than 15 million visitors across the world.
Mate1 is an influential online portal, by through people can find perfect mates. Mate1 is strongly recommended to start the formation of a new beginning and tag along with perfect singles. Mate1 is prescribed for both male and females, from any part of the globe, people can find beloved ones and perfect matches in a flash. The dating portal is globally recognized with premier prestige and enables world population to find categorized mates in a convenient manner. However, the undertaking is endorsing privileges of looking ideal mates into brief categories and prescribed to get in touch with million of other mates instantly.
Official Contact Number of Mate1 for All General Inquiries / Support
Phone: 1514-393-1414

To Keep In Touch With Mate1


People form global corners are authorized to make an immediate connection with care representatives whenever facing queries regarding uploading photos, or any other company aspect. The care representatives are frequent in assisting customers in an appropriate manner and provides timely support to evaluate the core of queries. However, the mates can interact with care officials through the following given numbers:
  • Customer Care Numbers: Call 1514-393-1414
  • To Report Query: Visit http://www.mate1.com/nw/feedback/customerService

Service Portfolio of Mate1


Mate1 is a sound way to tag along with splendid ones and exposes a sufficient path to find categorized mates weather Muslim or Christian, in a flash. Mate1 is premierly entitling customers willing to look for ideals life partners to register an online account containing essential information regarding what you need and personal likes, dislikes. The customers are prescribed to fulfill all the field with undoubted information and at final upload an image to start communicating. However, the customers customers can find perfect matches through the given link: http://www.mate1.com/. After registering, the customers can built the foundation of strong relationship and conventionally authorized to meet and date each other. People can manage respective accounts online via: http://www.mate1.com/?login=true#~/ref/search/SearchAction/ONLINE_NOW and gradually can deposit subscription fee using credit card.

   

Source of Knowledge


www.mate1.com/?login=true#~/ref/search/searchaction/online_now
www.mate1.com/nw/feedback/customerservice
www.mate1.com

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Mate1 Delineated Here With Complaints and Reviews

Customer care male
Mr. Trann DavisNov 23, 2016

My name is Trann Davis . Pass word is leon0509
I have been tring to contact yous to get my subscription cancelled. I cancelled my card on wedensday and i want the out standing debt that yous took out on Thursdays after my card was cancelled. If this is not done as soon as possible i will be contacting the police. I want my account deleted and any money to be canceled as well.

Reply
Mate1 Customer Service Care Phone Number 299501
Mr. ChamindaNov 21, 2016

Hello dear sir
My Mate1 account nick name is best_heart_boy age is 36 country is london united kingdom, but I do not remember my registration email of that account, may be it is honestbestheartever@gmail.com, please can you help me for finding registration email I'd.

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Mate1 Customer Service Care Phone Number 298712
Mr. SunnyNov 17, 2016

049844898989
Hello my name is Sunny in Mate1 I just sign in for three days not for whole months please give my money back I need to pay rent tomorrow and they 79 something dollar.

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Mate1 Customer Service Care Phone Number 298111
Mr. Narcin Nazim HikmetNov 15, 2016

Heloo i ve autorizate inly 1. 99£, but are taken ebery month 37 £ please close my account and refound my money for the last tow months because i don t want to start an investigation ;).

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Customer care male
Mr. Emmit LoveNov 11, 2016

I would love to unsubscribe from mate 1.com it won't let me get in to get any information concerning unsubscribe I do not want any money took off of my card anymore so please somebody replied I want to unsubscribe membership please let's not have a problem with it thank you very much.

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Customer care female
Ms. Elaine KellyNov 05, 2016

I signed up for your three day tial and you have taken money from my account without my permission £39. 90 for a month I didn't want the month I want the money putting back into my account and under no circumstances are you to take anymore my telephone number is 07518574832 I would appreciate a call to resolve this I am on benefits and this money is food money.

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Customer care female
Ms. Elaine KellyNov 05, 2016

I signed up for your three day trial and you have taken £39. 90 from my account I did not sign up for this I am on benefits and this is my food money you have taken I want it back.

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Customer care male
Mr. Faisal HameedOct 26, 2016

I use Mate1 for three days trial
I payment by card, but you upgrade my account
Without my approval
But after one month you again upgrade without my approval I do not want to use it
You refund my money into my account
I am very thankful to you.

Reply
Customer care female
Ms. Donna DanielsOct 26, 2016

To whom it may concern;

I have sent an email to cancel my membership with your website on Sunday, 23 October and would appreciate to have my credit card (Mastercard) refunded the amount of $ 49. 99. Please understand, I only signed up for three days trial membership for $1. 95 that was mentioned in your email that was sent to me and not for the monthly amount of $49. 99 which I never authorized as this is false and misleading advertisement. I would appreciate the full refund of 49. 99 and confirmation of the cancellation of this membership and remove my name and credit number from your system as soon as possible. If you are needing to contact me, my number is 6616003306. Respectfully,
Donna Daniels .

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Customer care female
Ms. Zebaldine ZamunuOct 25, 2016

My name is Zebaldine Zamunu, I want to request my refund. I wasn't looking forward to upgrade my account. In future, please do not upgrade my account without my consent please. Also, removed my credit card out of the system too please. My cell number is 8576150804.

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Customer care female
Ms. Gayle GniazdoskiOct 20, 2016

Today is October 19th., 2016. On October 18th. I joined your website. At the time of joining I wanted to sign up for a three month trial period for $19. 50. To my shock on October 19th. I see that my Capital One MasterCard Credit Card was charged $158. 00. On my statement it read $161. 69 I NEVER AUTHORIZED THIS TRANSACTION. I wish to totally cancel everything )all products) from your company- Mate one - I also want A FULL REFUND to my credit card. I wish to know when I can expect this refund. I also want a cancellation number and refund number. My home phone number is 1-250-933-6333 My Address is 6031 - Pleasant Valley Way, Nanaimo B. C. V9T 6E7
How long do I have to wait for my total refund ?
I do NOT wish to use ANY of your offers and wish you to immediately take down any information about me as I DO NOT want to use any of your services. My legal name is: Gayle Gniazdoski my user name for your website was gaylewynds.

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Customer care female
Ms. Carmen RicherOct 13, 2016

I used the three day pass and I was automatically renewed for one month (without my approval). When do I cancel after my month is up, what date?
I tried to cancel on-line, but it costs $25. 00. Why do I need to pay that if I do not want to renew my membership. I tried to get my password, but you didn't forward me the way of doing it. Help me stop this nightmare. Carmen Richer .

Reply
Customer care female
Ms. Mary ComeauxOct 04, 2016

I have been trying to contact you to no avail. My debit card was charged two times, once last month, , and again this month. I did not approve these purchases. Please refund to my Netspend visa account. Last four digits (7682). The amount is 90. 00. This was brought to my attention @ Netspend account. This dispute has created a major promblem. Reference322 469 4853, , , claim 296 52 60. ××0ld email was mcxmike2016@gmail.com phone number 281 918 9238.

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Customer care male
Mr. Emmanuel NkwentiSep 27, 2016

I have had money taken off my account by your company and I did not make any such payment and do not know how you got my account information. Please i would like you to refund my money as soon as possible. It is £39. 95.

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Customer care male
Mr. IssamSep 04, 2016

Hi there I just need to ask about your site is this site free no charge and just only
people in Canada or around the world even of course because i am living in UK.

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Customer care male
Mr. RajAug 12, 2016

Hii
i use your app before five days
and i pay 1. 50 euro for free trail for three days
but i didn't like this app so
i uninstall this and i did my ID logout as well
after two day you take 45 euro from my account
why you take that money i not want to use your aap
i want my money back as soon as possible
i am a student and i have no job
this money is really matter for me
please i reqvest you give my money back
i need this money please.

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Customer care male
Mr. Warren DiversAug 05, 2016

I am contacting you because I had someone get my card number and use it for several sites and they are using pictures from my facebook page. I have a charge of 47. 96 that came out of my bank account that I would like refunded back please. Mobike number for me is 304-389-9790. If you could please block my card so it cant be used again. Thank you. Card number ending in 5656.

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Customer care male
Mr. Joel BinfordJun 24, 2016

I have been charged for a account the past two months with Mate1. And I'm not able to log in because I do not have a account with mate one so to whom it may concern it would be wise to stop taking money from my bank account and refund me a full refund.

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Customer care male
Mr. Jacki Lynn EwingJun 05, 2016

I did Ur three day trial for 1. 99 and I cancelled it on the 3rd day. But you still charged my account for the whole month. I want to cancel my account and be refunded the whole amount you charged me of 46. 57 immediately if I do not receive my money back by tomorrow I will be calling the bbb and filing a dispute with my credit card company. I have searched for Ur toll free number to call you, but when I click on any of Ur links it takes me to an advertisement Jackie Lynn Ewing I exspect this to be done immediately.

Reply
Mate1 Customer Service Care Phone Number 261091
Ms. Lupe MartinezApr 08, 2016

My master card was charged for an international membership. I didn't make this purchase. Please cancel effective immediately. Call me at 1-419-619-8943. I'm going to report to my bank today, 4/8/16Lupe Martinez 4/8/2016.

Reply
Mate1 Customer Service Care Phone Number 258798
Mr. Reginald FeatherstoneMar 20, 2016

Hi i ve had 49 pound took out of my bank with out giving you permission I've contacted my bank and they told me to speak to you before they get involved can you please refund the money as I do not use your site my name is Reginald Featherstone .

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Customer care female
Ms. Cheryl GatewoodMar 06, 2016

Carl sewell is using my email address on your alls website and I want you all to contact me because I want my email taken off your website and this to stop you can email me back or call me at 270 556 7849 I have done talked to the police about this because he is doing this on a lot of dating sites and they are looking into what I can do so I would advise contacting me and let's get this taken care of before it goes any further

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Mate1 Customer Service Care Phone Number 253109
Mr. Aman DhandFeb 02, 2016

I buy a three day trail membership on 01/25/2016 and you cut a $2. 86 CAD from my visa. Its reasonable. After that I remove my ID and signout. But again you cut a $72. 32 CAD from my visa on 01/28/2015. Its not reasonable. I checked my visa bill on 02/01/2016 and then I talk to Mate1 customer care. I don’t want use your service any more and cancel my membership. I got a one extended day for refund money. So please refund $72. 32 in my visa. My visa card last four digits is - 1014

My Mate1 Information :

Nick name - Dhand5853

E-mail ID - amandhand1988@gmail.com

Full Name - Aman Dhand

Profile Created - 01/25/2015(12. 56 AM)

Birth Date - 01/15/1988.

Reply
Mate1 Customer Service Care Phone Number 250310
Mr. Kasey CorrellJan 06, 2016

I am inquiring about an issue I have been having regarding the continual text messages I have been recieving from Mate1 members that I would very much like to put an end to considering I myself am in no way a member of Mate1. I am not sure as to how my personal cell phone number has become affiliated with your dating service, but I would very much like to have this addressed as it is becoming not only a non stop nuisance, but is also causing me a lot of undue stress between my girlfriend and I which is becoming increasingly difficult to explain due to the unending volume of texts I have been receiving at all hours of the day and night. I am not sure what info is needed to address this kind of issue, but considering I am again not a member of Mate1 I can only assume that the main thing you need would be my phone number which is (423) 440-4701.

Reply
Mate1 Customer Service Care Phone Number 247774
Mr. StuartDec 12, 2015

Hello i signed up months ago and all i got was messages from fake profiles or people from the other side of the world. So i have tried a number of time to cancel my subscription. I went into the settings which told me i did not have one? so if this is the case why am i still being billed every month? i deleted my profile and again got billed. I live in london uk, but there isnt a number for me to call so i can get this resolved. If this isnt resolved i will be taking legal action because its becoming a joke now.

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Mate1 Customer Service Care Phone Number 247589
Mr. Laszlo.vilagiDec 11, 2015

Hi me name it Lazlo. Vilagi end I pay for my acont $1. 95 for free day end aftars Mate1company tek form me acant £41please retorn me money beak I Don andastend Wat hepenying. Lazlo. Vilagi78@mail.com. Please led me no Wat hepenyg wit my money me phone number it 07540317130.

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Mate1 Customer Service Care Phone Number 246217
Ms. BNov 28, 2015

Someone is using my phone number er as a username without my permission. I demand that this stops immediately. I did not sign up for this website and it is sketchy that it is Being used.

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Mate1 Customer Service Care Phone Number 242768
Mr. Jason MulliganOct 24, 2015

U guys took money out of my account I did not authorize I did a three day trial and you guys just took 62and change I did not sign up for nothing past the two days for two dollars I want my money back my phone number is1-207-6317365.

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Mate1 Customer Service Care Phone Number 234193
Mr. MuzzaAug 03, 2015

Money was taken from my bank acc and ID like it back please i signed up for a three day trial only. I am a solo parent and need ny 78. 12 back please my acc num is 01-0811-0206387-00. Thank you i am hoping you will reverse payment.

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Mate1 Customer Service Care Phone Number 228898
Mr. DaveMay 26, 2015

Several days ago somehow I was charged to my Master Card account for this this dating site for $1. 90 US currency. I would like to cancel this account if possible. Please reply back to let me know if this is complaint is corrected, the user name is OhQTU4Me, thank you for your help.

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Customer care female
Ms. Jason t ClaudioApr 22, 2015

I need to speak with some one about money that was taking out of my account for this site please call me as soon as possible. At 3089203418 as soon as possible. Mr Jason t Claudio

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Customer care female
Ms. Lori BrewerFeb 21, 2015

Hobo .mikebrewer@gmail.com NO bullsh on your site Is a married man we urgent separated divorced. Etc. We live together in clio al March 3.2015 married 30 years.

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Customer care female
Ms. Terrell WrightFeb 05, 2015

I sent an email to waybearlier this morning. I am trying to cancel my subscription b4 I was charge for something, I can't pay for, I also called my card holder and told them. I tried to cancel not to let u charge me anything else.

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Mate1 Customer Service Care Phone Number 214631
Ms. Mary FarmerJan 26, 2015

You took $49. 95 out of my bank account after I deleted my profile. I want it to have it put back in. I can not remember now the information I used for the profile, but you have my bank account information on file.

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Customer care female
Ms. MonicaJan 24, 2015

There was 49 taken off my debit card because someone else used it without permission I would like my funds returned to me pleas contact me at 4149300196 thank you.

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Customer care male
Mr. Michael ShenkerJan 17, 2015

The following was sent after their crooked company ripped me off for $50. We received your request to cancel your subscription for a refund by mail,, but were unable to process the refund. Although your letter was postmarked within three days of the last billing date, you have continued to use the paid features of the site after the 3-day period following the subscription, reactivation or rebill in question and are therefore not entitled to a refund under this policy. Your billing has been cancelled, however, and your paid membership will be expiring on 2015-02-01. Yours Truly, Customer Support.

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Customer care male
Mr. Tommy PerezJan 13, 2015

My Account name thomasperez5102 has been charged for services and I had cancelled before the 3day trial was over I had received no more texts from site members since I cancelled on 1-1-2015 so why am I charged to my credit card if I no longer have services.

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Customer care female
Ms. Bonnie DawJan 08, 2015

My name is BonnieDaw I joined your site and now I cannot even get on. I am canceling my subscription to this site effective immediately. Do not remove any monies from my account. Please reply to my request so that I know you have received it.

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Customer care male
Mr. John WyandNov 30, 2014

I want to join, but too people using fake info and picture a lot of them have USA addresses, but say they are in foreign countries ie: Nigeria, Gghana UK, Russia just to name a few after I ask for phone saying. I will call them can someone call or text me 240-203-2918 to help me I really would like to be on your site. Thank you JohnWyand05@aol.com from Maryland.

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Customer care male
Mr. Greg SutherlandNov 24, 2014

I signed up for the three day trial for $1. 95 I canceled membership after two days and was still charge the $39. 99 I Will dispute this with my credit card company and I would appreciate if it was taking off.

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Customer care male
Mr. Lateef IlesanmiNov 22, 2014

Lateco66@gmail.com
I am not interested of being your customer. They told me that if I wanted to access to there website for €1. 30 I used my card to pay for €1. 30 for three days on the 17th and when it expired they do not need to go to my Visa card and take almost €40. 00 I want them to give me back my money they should never go to my Visa card without my permission that is fraud. I am not interested in your website anymore. Lateef Ilesanmi.

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Customer care male
Mr. WilliamNov 17, 2014

Blessings and Thank You for Your Great Service. I am Very Happy with it, but I have not been able to log on for about a week now. My computer (in perfect working order) is unable to access the Mate1 site. Review of some of the complaints below reveals that others are experiencing the same 'freezing' phenomenon. Please Advise.

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Customer care female
Ms. CindyNov 09, 2014

Mate 1.com took my photo down. So, i had to upload another photo and it has been in pending status for 54 hours. It also says people have e-mailed me and i do not see those either. My photo is within Mate1 guidelines. This problem needs to be addressed immediately as i have sent three emails. It should not take 48 hours to rectify this.Thank you.

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Customer care male
Mr. DavidOct 15, 2014

Suddenly, i can no longer go to any area of the website and click on any area and get results. Instead, the screen freezes altogether. And then i have to click the x to shut down the internet. In order to exit the website.
Please help me with this.
Thank you.

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Customer care male
Mr. Richard ZahorniakFeb 15, 2014

I am working on a ipad and a message keeps popping up about mate having trouble. I cannot even view any thing without it popping up. Please i need to know what i can do about this. Please hurry. Richard zahorniak i'd name gator11801.

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Customer care male
Mr. JeffNov 07, 2013

I signed up for a three day trial and got charged 49.99. I do not want this already disputed the charge with visa. Tell me how to cancel without this charge. I didn't authorize this.

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Customer care male
Mr. AmanuelOct 21, 2013

Can you Stop taking my money now and then I've never used your web site it's getting to much .. Never joined your website and used it and you took 39 pounds for no reason .. Please stop it

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Customer care male
Mr. AmanuelOct 18, 2013

I didn't authorise to take any amount of money from my account and it is like the same stealing from someone's account without letting them . I need some one from your team to speak to . If you guys have like costmer service you can give me a call by this number 0044715669649 . I need some one from your team I an speak to ..

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Customer care female
Ms. EmmaOct 10, 2013

Hi

I agreed to the £1 something charge for quick trial and you have taken £39.95 out of my account. I have not authorised this and would like a refund and the account closing please.

This is urgent can someone please contact me

missabeat76@hotmail.co.uk or 0044 7810870314

Thank you

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Customer care female
Ms. Lynn Says Nov 23, 2016

I also did not authorize for any money to be taken out of my account. I demand 49. 95 to be refunded to my bank account. I do not know there was a charge. It was presented as a free trail, but i request to view eharmony and your organization popped up and i thought i was actually giving emarony my information.

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