25. 03. 2015V Ravichandran Chennai 094449 05868I bought one Hemisphere Matt Black CT M Waterman fountain pen from your outlet in Mumbai airport on 18. 08. 2011. Please see attached the scan copy of the case containing the barcode and other details of the purchase. I effected payment through my credit card with transaction reference 75503721231001508795162 WILLIAM PENN 1, 980/- on 18. 08. 2011. After two years of use, the cartridge did not fit well into the neck /feeder and I bought a new cartridge for rupees 650/- from your outlet in Big Bazaar Chennai. This new cartridge is also not fitting into the neck/feeder correctly. I am now informed that the neck/feeder unit needs replacement. As a purchaser of a quality product and as per your own Warranty policy, I am entitled for life time warranty extended for this class of pens. Please do needfulWarm regards.
I want purchase Luxor pens, but cash on delivery not available Why company not launches pilot bps and bps Gp in India. The pen I like too much and I am waiting So kindly reply the same.