They are trying to bill us for books we returned. Can't resolve since they won't answer the phone. This has been on-going since last June _how do we resolve?
They are trying to bill us for books we returned. Can't resolve since they won't answer the phone.
In December 2014, I received two books. I did not order as i declined offer online. I did not open package and wrote "return to sender" and put books back in the mail. I have continued to be billed for those books and despite 2-3 calls to your company I have been told charges can not be negated as the books were not received on your end. I even spoke to a supervisor several days ago and she said she would remove the charges 2-25-15 even if books had not been recovered on your end. Obviously that was not true as the charges are still on my account. How can we resolve this issue?
Ditto to all complaints on this site. How TLG has remained in existence for so many years is beyond my comprehension especially in this day of E-reading, online booksellers, etc. I had problems back in the 70s and reading these comments is like deja vue.
I recently returned a book that I did not order. Two days ago I received two more books duplicates that I did not order and do not want. Why is this happening?
Phone number is Out of Service.
Trying to collect money from me when I have paid and sent proof twice. Actually faxed bease they wouldn't let me mail it. Then they had a hard time making it out.
The line is busy. I am still waiting for the $50. 18 to be refunded on account number 669392982.
I was charged for a selection($50. 00) that i had declined and i have the email to prove it. I called them and i was told that it would take them two weeks to process a refund. I am sorry. i did not cancel my membership. When they took over my original book club beware of automatic selections and being sent books, you declined and get get cancel bill automatic selections as soon as possible unless you have time to deal with their errors. I am terminating my membership.
Response the customer service phone numbers. Constantly busy or beep for many hours. Redial is not working also.