Literary Guild Complaints and Reviews
Mr. Colette Bembenek Says Oct 13, 2014
Response the customer service phone numbers. Constantly busy or beep for many hours. Redial is not working also.
Ms. Kim Says Oct 16, 2013
I have sent notice via e-mail that I want to cancel my membership. Received notice on 7/31 from Jeffrey Ross, Customer service that it had, indeed, been cancelled. It is 10/16/13 and I am still receiving notifications and unwanted books. My last e-mail said if any further books were sent, I would assume they are free. Also I have tried to contact customer service at 1-717-918-2665 on two separate occasions (waited 20 minutes) to answer.
Ms. Erin Says Oct 11, 2013
I hate the literary guild, the website is impossible to find customer service and I have tried several times to cancel my account and have not been successful. I am very glad I finally found a customer service number, hopefully I can finally call and cancel and be done with this once and for all!!!!
Ms. Eulah Says Oct 02, 2013
I was sent books I did not order again, along with a duplicate book. You said I would be taken off the books of the month club. This has not happened yet. Please correct this. I called and spoke with customer service and she said she would send me a label to return the books.
My number is 724830358 Eulah Copenhaver
Ms. Deborah Foster Says Sep 13, 2013
Two weeks ago I received the book Bones of lost that I had pre-ordered. Yesterday, September 10, 2013 I received another copy of the book Bones of Lost. I need to return the second copy of this book. Please advise how to return and get this material off my record.
Invoice # 70494475
Address: 1505 Roxie AVe, Fayetteville NC 28304
Ms. Christine Romagnoli Says Aug 29, 2013
I received the selected feature of the month which I had declined. Before receiving books they had already taken the payment out of my account. I have returned books, cancelled my account, they have acknowledged they have received the books back but they still have not returned my payment
Ms. diana Says Aug 23, 2013
I have ordered books that i am not receiving. Your webside stinks and I am not able to talk to a person. I will not be buying anymore books from you.
Ms. wanda confer Says Aug 19, 2013
I HAVE TRIED ON NUMEROUS OCCASSIONS TO GET AHOLD OF SOMEONE IN CUSTOMER SERVICE AND HAVE EMAILED MANY TIMES TO GET INFORMATION ON MY ACCOUNT. YOUR CUSTOMER SERVICE IS TERRIBLE AND QUIT SENDING THOSE AUTOMATED MESSAGES AND PUT A PERSON ON THE PHONE TO ADDRESS MY QUESTIONS.DURING UPDATING YOUR SYSTEM, I HAVE READ ALOT OF COMPLAINTS ON LITERARY GUILD, DUE TO THIS SITUATION AND ALSO DATING BACK A FEW YEARS.
Ms. Marlene Schooler Says Aug 14, 2013
I received a letter telling me I still owe $15.40 and I don't believe I do as I have paid all invoices I have received. I cannot get anyone to answer me when I try to call, several times. I wait and wait for customer service to answer the line I'm holding. Sometimes the line just rings, busy, busy, busy. Please contact me so I can find out just what I still owe.
951) 922-8070 or marleneX8@msn.com