my complaint is that your staff at 7751 w flamingo, ste. 102, las vegas, nv 89147, represented to me that labcor accepted aetna insurance. i gave them my card and id. i got a bill from aetna stating that labcoris 'out of the network' i called labcor customer service spoke to rudy, and was told, "yes" we do tell the patient that we are contracted with aetna and then we send in the invoices to aenta. if they don't pay for whatever reason, the patient is responsible. i should have stayed with quest but their nearest office closed. before i contact ftc, consumer affairs, aarp, the local las vegas investigaqtive tv team and others, i will give your company the opportunity to respond to me in a favorable manner. both my husband and i have had the tests at your w flamingo lab. your company is guilty of misrepresentations to the elderly. shame on your company.
I am so sad no one picks up the phone had this lady trader me and no one still do not pick up the phone wt f this is why i hate lap-corp.
My complaint is about the lab located at 139 Center St., suite 807, New York, NY. I went there yesterday to leave a urine specimen--I needed a bathroom to give the specimen. The lab does not have its own bathroom, and patients are required to use a bathroom in the hall that also services many other offices on the same floor. The condition of the bathroom was abysmal. It was filthy and disgusting. Feces and other substances were on the toilet seats. It was a disgrace that this filthy bathroom is the one Labcorp patients are required to use to collect urine specimens.
Try calling to ask a simple question about a test and it took me an hour just to get someone on the phone and when I finally got somebody on the phone they hang the phone up on me. So frustrating not happy at all.
And after being transferred four times. I get the response as to what SHOULD have happened, which was the reason for the call in the first place. HELLO.
Got a quick answer, but unable to help me, had to transfer me to yet another customer service representative. Then received another mechanical voice service. With a long wait time for service. Ridiculous that you must go through so much for one simple little request, that had they done right the first time I wouldn't have to go through this now.
Called for interface support, only got voice mail. Transferred back to try again, got voice mail on EDI support line as well. Can't believe no one there to answer my call. Patient results are going to the wrong account.