I recently signed up with Koodo at the Cedarbrae Mall, but I am dissatisfied with my service. At the time there was a special for the 60. 00 plan being offered at 50. 00. When I received my bill it was at 65. 00 each as I have two phones. Visited Cedarbrae Mall and they said that I should contact the office. I am just getting the run around and your customer service team is rude and not helpful. I contacted them explaining what happened and they proceeded to state that there was no such special, but after checking realised there was. I simply asked why I was billed at 6o. Oo and not 50. 00. There was no explanation. I asked to speak to the supervisor and he had an attitude also telling me that was wrong, but then clarified that there was a promotion at the time, then he suggested giving me a 20. 00 credit for four months, but when I got the email it was only for two months. I would like to have this rectified as soon as possible, if not I will be canceled my plan and going back to TELUS.
Contact page not working and charged full price for monthly service when given ten percent off in future shop.
My name is Roman Bezman.
My number is 4039224351
I am new comer and joined Koodo monthly plan ( 40$ for 200min+200mb, in addition have discount of 10% from the bill due to no TAB choosing) at 20 August
I was tolled by sale representative that the first bill will be little bit more because your cycle starts in 27 and i joined in 20 so it will be month + seven days. In September i paid my first bill of 47.88$ and i though that this is the bill for month +7 days.
Today i paid addition bill of 37.8$ -- in this bill i see that this is for period between 28August to27September -- and now i realize that previous bill (of 47.88) was fro seven days only as i understand from 20aug to 27August So this is a big mistake i suppose... How can you bill me for seven days 47.88$? i purchased monthly plan -- so the price is for 30/31 days. Your cycle date it is for your comfort of billing, not my. I expect to pay about 8.5$ fro seven days period not 47.88! waiting for your answer...thanks
I am trying to find a dealer in my area and all your info at the number listed is automated and no real person to talk with. The address for a dealer in Tillsonburge Ont. does not exist, please supply me with a dealer near hear and perhaps it would help a lot of people if you would let us find a dealer on line instead of having to go through this .
text messages say contenr not supported. what does this mean i have neen able to receive texts from this number previously however since i purchased a new Samsung galaxy x2 i am not able to get texts from certain numbers.