Joss and Main Customer Service Support Information

+1 800 632 8158    call by skype, if installed177 Huntington Ave Suite 6000 Boston, Massachusetts, 02115, United States.service@jossandmain.com   Click to Gmailwww.jossandmain.com

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More Customer Service Information

Customer Care Contacts Of Joss and Main
Mailing Information: 4 Copley Place 7th Floor
Boston, MA 02116

Additional Customer Service Phone Number: +1 877 877 9293 2 / +1 877 929 3247

Career Contacts: opportunities@jossandmain.com
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Joss and Main User Queries

Customer care female
Bert ParsonsSep 19, 2016

I have been trying to send back a order that didn, t work for me, waiting on a return label. Been waiting for three weeks, was told it would be one business day. Why is it taking so long. Please help.

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Customer care female
Janice WilkinJul 08, 2016

YOU HAVE A SPACE FOR A COUPON CODE ON YOUR ORDER FORM BUT NONE OF THE COUPONS WORK
WHAT GIVES? PLEASE FIX THIS PROBLEM .

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Customer care female
Martha SwartzentrubeMar 21, 2016

I would like to return an item I just bought it leaks coffee order number was-2159493981 item ZEV1050 could you please email me a return label with UPS or fedex?

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Customer care female
Sue YoungSep 24, 2015

DI ordered a rug from you several weeks ago. It has still not arrived. Order number is 1869605684.

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Customer care female
Sue YoungSep 24, 2015

Phone no 07906 065057I ordered a rug from you several weeks ago. Order number is 1869605684I rang you last week because it had not arrived and was told it would be here on September 19th. It has still not arrived.

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Customer care female
Sherry WeinfurtnerJul 06, 2015

I was on line looking for an accent table in black, I found what I was looking for and it said free shipping. I proceeded to order the product and when totaling my bill, they posted an additional shipping charge of $125. 00, that is a lot of money to ship the item especially when it is being advertised as free shipping. I feel that is misrepresentation, so consequently I will not be ordering this item. Thank YouSherry Weinfurtner .

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Customer care male
Norma PridayJul 01, 2015

Your phone number does not work. Please call me ASAP at 316-533-6154. Norma Priday .

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Customer care female
Linda HigbeeJun 08, 2015

I'm only unhappy about not finding your phone number on the site when I'm ready to order and have a question prior to. Had to Google it to find a phone number. Also, I apparently forgot my password and afraid that time will be such that I will not be able to secure a wall art that I desperately want. Linda Higbee .

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Customer care female
UrsulaMay 12, 2015

12th May 2015Dear Sir/Madam, This is my order number 1874339894. I received the item, but when I opened the box the item was broken. Also, the quality was not what I expected. I requested a return number for package, but I have not received it as yet. The reason for my complaint is that I informed via my request that I will be going away on holiday therefore I would really like to deal with the matter as soon as possible. Thank you, Mrs Hull.

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Customer care female
CarolMay 01, 2015

NO I've asked twice now to be removed from any emails, updates, sales any type of notification from Joss and Main and I still am receiving them. Please delete my email address from any type of updates or information about Joss and Main. Thank you Carol W.

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Customer care male
Janice KeseelApr 20, 2015

My daughter Ashley Grant purchased a Monterrey dresser recently. MY zip code is 60056. It became and needs full assembly. In the description of product it said fully assembled. I called today and the first customer service representative said in the description it says must assemble. I looked again and it does say COMES FULLY ASSEMBLED. I called the representative again, this time i spoke to Samantha and she admitted that i was right. This is so wrong. She says they will give us 75. 00 credit only I would like at least 150. 00. She just kept saying it is easy to assemble. That is not right. Please call me or write. I am asking for 150. 00 credit please. This is very wrong.

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Customer care female
Kimberly BingenJan 28, 2015

I only want one California king heated mattress pad so delete one please. You guys have stuck things in before and i checked my order and it's messed up againDon't send me two or their will be major problem. Kimberlybingen480-391-0006.

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Customer care female
Brenda J RoyalNov 28, 2014

This is my fourth time calling. Each time the expected wait time is less than a minute, however I've continued to wait for up to 25 minutes. Once I was disconnected by the party on the other end. Now I have been on for over 18 minutes and adding. However, I ordered two King size Marilyn Comforter Sets in purple and received one, half of the order. I have emailed, called and are unable to get any response. This type of service is completely unsatisfactory.

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Customer care female
Tina HaneySep 23, 2014

I am trying to check on my order #1799677291. One of the three items in this order has been "processing" for three weeks. I have never experienced a delay like this and would like to know if this item is even available. Thanks.

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