I have trying to get a full refund for furniture that was returned in December 2014. My order number is 16793. I paid $1475. 26. I received 440. 97 refund in January 2015 and $517. 15 in February 2105. I am still owed $517. 14. I am totally disgusted with how Jennifer Convertible has handled this situation. I have been trying to get the rest of my money for months and have not had any help from the store which I bought the furniture from or from the 800 customer care phone number. I would appreciate a call back to resolve this problem that has gone on for way too long. 917-442-5044 or 347-560-6496.
I called and asked if this number was the customer service department. The woman that answered the phone had a heavy accent and didn't even allow me to finish my question before she rudely said NO.
I am at the Succasuna, NJ location to pick up a piece of furniture that was on back order, store hours indicate 10am - it's now 10:30am and the store is still. Closed. What an inconvenience.
I have been looking a various sofas,but now have decided it is not worth the money. I appreciate the story about your product on the news. You really need to make these problems go away before you ruin all of your customers away. I will look elsewhere.
I am a first time buyer of jennifer Convertibles, but let me say it started out all fine. I was told that my order would take four weeks for delivery, but that it would be there on the date. Well as it got closer I had no confirmation call so I began to ring the store I bought the set in. They didn't pick up their phone, three days of calling and no answer. Day of delivery, I keep calling and finally get through to a young man who says, hmmmm i do not see you on the delivery list for toady! Now he tells me one of the pieces has been recalled, and so the whole set can not be delivered! Angry