JPay Customer Service Phone Number


JPay is a private Financial Services, Corrections and Technology American company that provides various services to the United States prisons. The slogan of the company is 'Stay Connected'. It was established in the year 2002. The headquarters of Jpay is located Miramar, Florida, united States.

Products of Jpay

The main products contained in the product line of the company are Inmate Money Transfer & Communications, Community Corrections and Payments.

About JPay

This company provides a link between inmates of prisons and their family members. Company provides electronic communication services to prisoners. Services of the company consist of telephony services, eMassaging, Video call, etc. Prisoners can also obtain entertainment devices through this company like MP3 players, etc. Prisoners can open their JPay account for various services of the company. The services of the company also available outside the United States. Payments of JPay services is also accepted through credit cards.

Headquarters Address of JPay

The headquarters of the company is located in Miramar, Florida, United States and the permanent address of the headquarters of the company is One 12864 Biscayne Blvd. Suite 243 Miami, FL 33181, United States.

Web Portal of JPay

The official online website of the company is The customers can visit the website for any query or detailed information related to the company. The company serve the individual customers with 24 hours online help through personal accounts. The customers can buy different Mobile phones through the official website of the company.

Contact Number of JPay

The customer service number of the company is 1 800 5745729. The customers can call this number to talk to the customer service representatives of the company regarding any inquiry or complaint.

Social Links of JPay

Facebook page of the company JPay

Twitter link of the company JPay

Linkedin of the company JPay

JPay Customer Support Service Phone Number

The customer support phone number of JPay is 1 800 5745729.

The postal and official address, email address and phone number (helpline) of JPay Service Center and JPay customer service number is given below. The helpline of JPay customer service number may or may not be toll free.

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JPay Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Christine Arcieri SaysSep 04, 2015

Hello, my name is Christine and I have been sending my father hundreds of dollars every month without any reply. My husband is a criminal attorney and is VERY upset and worried that you are pocketing the funds. My father's name is Robert Arcieri, he is incarcerated in Arizona. I need a response with 48 hours or we are VERY ready to start a lawsuit for what you have put my family thru. I AM NOT KIDDING!!! We also need some verification that he has received all of the money. Thank you, Christine Arcieri

Customer care male
Mr. Leon Battle SaysSep 02, 2015

Hi, i am leon. I use your service to contact incarcerated love one in ohio. The facility is dayton correctional as it is expensive to use phones to stay in touch and check on her. Her name is courtney ralston. 82196. Since she cant contact me at all right now, i wanted to know who can i contact that can keep me updated on when the kiosk is back up and running, or at least if its still down. I buy stamps through you at JPay, but your JPay agent said no one knows anything. That cant be right. I appreciate if you can guide me in the right direction, thank you.

Customer care female
Ms. Helen Goodwin SaysAug 10, 2015

I am wondering why it says that the inmate can not receive fund the inmate is Pastor Engkabo Ax3883.

Customer care female
Ms. Valerie Barraza SaysJul 13, 2015

I'm calling because my account has been blocked. Wednesday afternoon a representative had called me concerning a transaction, there seem to be a misunderstanding and he blocked my account. I can not seem to get to talk to a representative to assist me in unblocking my account when I call the toll free number which is 1(800)5745729. It would be highly appreciated if you could contact me directly to my cell phone or email as soon as possible. Cell Phone (562)246-2383. Email address_ Thank you for your time.

Customer care male
Mr. Jim Brown SaysMay 01, 2015

Was put on hold for a LONG time. When connected the tele prompts did not work They just keep repeating the message. Tried many more times Terrible service. I will contact the State of Michigan and tell them of the POOR service. I cannot get into my email account.

Customer care female
Ms. Madison Conner SaysApr 02, 2015

Hello my name is Madison Conner . I posted an email earlier today and it has been well over 15 minutes and it is still is not in my sent box, but it took my stamps out and is not saved as a draft either. Did it get sent? Usually I would just think i need to wait a while longer, but J-pay went on to an error page after I clicked confirm send so I do not know if it worked and i am not sure if there is anyway to retrieve my letter?.

Customer care female
Ms. Mary C. SaysMar 24, 2015

Hello I called on the 9th because your service pulled money out if my bank account more than once. I was told that it would be returned within 10-11 business days. It is now the 23rd and my money has still not been returned. Why?

Customer care female
Ms. Tracey Lawrence SaysMar 21, 2015

I have been trying to call customer service for two days, the line is constantly engaged. I would like to know if Cleveland cc Tx is compatible for videogram. As it states 24/7 i have been calling at various times. But to no avail. Kind regards.

Customer care male
Mr. Alice Gilroy SaysDec 24, 2014

I waited for over 30 minutes and listened to recordings. Although I was told to wait, nobody ever came to the phone. I was calling because your email website is down.

Customer care male
Mr. Alice Gilroy SaysDec 24, 2014

Cannot log into the email site. Getting access very very slow and then a message, "No service available" finally appears when I click on email. I normally do not have any trouble at all logging onto the email site,, but tonight is impossible. Has your service stopped?

Customer care female
Ms. N Thorn SaysDec 17, 2014

Phone number is not valid, after 3rd try, recording came on want me to complete a survey thus winning a vacation. What's up?

Customer care user complaints