I sent a complaint to 'callcenter@Iberostar.com' on 16/03/2015After a week a got no answer and I called the local (Belgium) 0800 number, there they told me that everything is OK and that it can take some time to process my complaint. Now we are three weeks later and still no reaction from the call center .
I was injured at your resort I was working very well with Toffel ( Jamaica Rose Hall )and the insurance company regarding my claim, then about three weeks ago they stopped communicating with me regarding the status of my claim. As I told Toffel, I am in the process of planning this years family Summer vacation, and we plan on choosing Iberosatr again,, but a lack of response will drive me to book with another resort. We have been very pleased with our vacations at Iberostar,, but this recent situation regarding a lack of accountability is not faring very well on Iberastar brand. A lot of my family and friends also use Iberosatar, and want to know what the outcome of my situation will be. Please contact me within 48/hrs. Thank You Mr. Koryak.