I just got back from Iberostar Laguna Azul in Varadero Cuba and had to let you know what we found Your Iberostar reputation is really suffering there. It was labelled a five star hotel, but in reality is was a 2. five at best. Here is a list of what we experienced: severe mould in the bathroom on the ceiling and tub, bathroom fixtures not secured to the wall in the shower, no clean towels or sheets for the room all week. Had to use stained and dirty all week, broken light fixtures or lack of bulbs in hallways, broken ceramic tiles in hallways and elevator(trip hazard), ran out of glasses and cups and bowls often at the buffet, holes in the roof in the mainbuffet no clean beach towels all week, no toilet seats or paper in the mens washrooms in the main lobby or around the pool and restaurants. Had to use your own room. My dad could not walk that far all the time at 87You need to look into this hotel for your companies sake.
I sent a complaint to 'callcenter@Iberostar.com' on 16/03/2015After a week a got no answer and I called the local (Belgium) 0800 number, there they told me that everything is OK and that it can take some time to process my complaint. Now we are three weeks later and still no reaction from the call center .
I was injured at your resort I was working very well with Toffel ( Jamaica Rose Hall )and the insurance company regarding my claim, then about three weeks ago they stopped communicating with me regarding the status of my claim. As I told Toffel, I am in the process of planning this years family Summer vacation, and we plan on choosing Iberosatr again,, but a lack of response will drive me to book with another resort. We have been very pleased with our vacations at Iberostar,, but this recent situation regarding a lack of accountability is not faring very well on Iberastar brand. A lot of my family and friends also use Iberosatar, and want to know what the outcome of my situation will be. Please contact me within 48/hrs. Thank You Mr. Koryak.