I am a customer at HSBC Egypt. On Sunday, July 11th, 2013 I called HSBC hotline asking for the fees of a renewal of my current Debit card they told me I will pay 40le and my current card will be suspended for five working days. I assured to them that I cannot afford five days without my debit card and I do not want this service. After that the deducted the amount from my balance. I called them asking for what happen they claimed that it was happen by mistake and my money will be refunded shortly. I made the complaint on Tuesday, July 14th, 2013 and until now I did not receive my money
I am a premiere customer of Egypt. I am living now in london, but travel frequently to the USA too.
I am unable to access my accounts online due to the new system of secure key process.
Tried to get one online, but failed.
Kindly advise possibility and prvocedure i can use to access my accounts online.
My email is email@example.com
I hope this complaint will help me in resolving this really annoying problem and Thanking you in advance
to whom it may concern
hi,I would like to introduce my problem with customer service in HSBC bank in Egypt my complaint is I called the call center to ask them to make a block on my credit card they already have made that then when I found it rapidly I recalled them and asked their help to make re activation for the blocked card and they already did and I used it usually and then when I tried to use it again I surprised that my credit card is closed I called them again they told me that my card was closed then I went the very next day to the nearest branch to know What happened with my card and end up with me to apply for a new one actually that I applied for new one in September 11th,2013 and then all day I am calling both the call center and HSBC branches they told my sorry for late, but We do not know Why the card center doesn't response So That I am Introducing my complaint to you to help me I need it necessary with deep thanks and kind regards