to whom it may concern
hi,I would like to introduce my problem with customer service in HSBC bank in Egypt my complaint is I called the call center to ask them to make a block on my credit card they already have made that then when I found it rapidly I recalled them and asked their help to make re activation for the blocked card and they already did and I used it usually and then when I tried to use it again I surprised that my credit card is closed I called them again they told me that my card was closed then I went the very next day to the nearest branch to know What happened with my card and end up with me to apply for a new one actually that I applied for new one in September 11th,2013 and then all day I am calling both the call center and HSBC branches they told my sorry for late, but We do not know Why the card center doesn't response So That I am Introducing my complaint to you to help me I need it necessary with deep thanks and kind regards
I am a premiere customer of Egypt. I am living now in london, but travel frequently to the USA too.
I am unable to access my accounts online due to the new system of secure key process.
Tried to get one online, but failed.
Kindly advise possibility and prvocedure i can use to access my accounts online.
My email is email@example.com
I hope this complaint will help me in resolving this really annoying problem and Thanking you in advance
I am a customer at HSBC Egypt. On Sunday, July 11th, 2013 I called HSBC hotline asking for the fees of a renewal of my current Debit card they told me I will pay 40le and my current card will be suspended for five working days. I assured to them that I cannot afford five days without my debit card and I do not want this service. After that the deducted the amount from my balance. I called them asking for what happen they claimed that it was happen by mistake and my money will be refunded shortly. I made the complaint on Tuesday, July 14th, 2013 and until now I did not receive my money