Hot Tools Customer Service Information & Exploration



+1-800-487-8769, Fax No: +1-915-225-8017
One Helen of Troy Plaza, El Paso, Texas 79912, United States.professional_consumer_services@hotus.comwww.hottools.com

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Hot Tools Exploration


Hot Tools is the number one brand of professional beauty tools in America. The company products are used by millions of professional hairdressers and stylists for hair shows, photo and TV shoots. Its product line includes flat irons, curling irons and hair dryer products. The company sells its products through online retailers and other stores located across the United States. The customers can subscribe to latest news and offers, and also take assistance with the new technology style tips through the website.
Hot Tools is an online store, offering electronic gadgets precisely used to change hair styles without providing any harmful effect on skin or hair. Hot Tools is globally renowned for its efficient delivery and authorizes customers to change personality instantly with professional hair styles. However, the enterprise is committed to flourish anticipation of universal customers with boundless products designed to change the living aspects of customers with alluring new looks.

Hot Tools Customer Care Support


Hot Tools is configured to please customers with professional hair looks and inflates belief with 24x7 customer care support. However, the customers are specifically flourished with an exclusive itinerary, enabling its assets to make an official contact with the authority via:
  • Customer Care Support: Call 1-800-487-8769
  • Fax:(915) 225-8017
  • Timing:Monday - Friday 8:00 A.M. to 5:00 P.M. (MST)
  • Mailing Address: One Helen of Troy Plaza El Paso, TX 79912
  • For Queries: Visit http://www.hottools.com/contact-us/

Hot Tools Services and Facilities


Hot Tools is imperative in changing the life style of customers by providing inventive electronic gadgets inclusively used to get perfect straight, curly looks and other radiant styles conveniently done without any external effort. The enterprise is luminous in offering devised products such as:
  • Bonnet Dryers
  • Flat Irons
  • Hair Dryers
  • Hair Setters
  • Hot Air Brushes
  • Accessories
  • Specialty Irons

However, the enterprise is authorizing customers to shop online and delighting customers with frequent delivery of products.

   



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Hot Tools User Complaints and Issues

Customer care female
Ashley ThompsonAug 31, 2015

Hello Hot Tools. I am a big Hot Tools customer love all of your products. Recently I was given Hot Tools Pink titanium Jet dry 2200 as a gift. I have a receipt of where the friend of mine who bought it. The place is called image beauty in Marlton NJ 8565967977. I called them because not only did the blow dryer not turn on, . The place it was purchased had said because it was purchased over a month ago I cannot bring it in for store credit. I was told it would not be an issue as long as a have the box and receipt of time of purchase you could help me. How do I send you the blow dryer for one that works. I have the receipt it was purchased recently. Please call me or email me. Very disappointed, never had any problems with your products. This was within the past month. Thank you.

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Customer care female
Ms HeggerNov 24, 2014

Dear Sir/Madam,
I bought the curling iron on 12th December 2013 from Amazon.com and we've mailed them too. They forwarded us to this page. We also have the invoice if required. The curling iron was a good curling iron, very happy with it. Sadly enough it suddenly broke in May 2014, it still reacts when I plug it in,, but the curling iron refuses to heat up. It stays stone cold, so it isn’t possible anymore to make curls. It didn’t fall or wasn’t misused in any way. Every time after using it, I safely put it back in the original box. It also wasn’t kept in damp places like the bathroom. So I have no idea why it refuses to work. Since it's less than a year ago, is it still possible to get a replacement? Is there a 1-year warranty? Thank you and hope to hear from you soon.
Yours sincerely,
Ms. Hegger.

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