I bought the curling iron on 12th December 2013 from Amazon.com and we've mailed them too. They forwarded us to this page. We also have the invoice if required. The curling iron was a good curling iron, very happy with it. Sadly enough it suddenly broke in May 2014, it still reacts when I plug it in,, but the curling iron refuses to heat up. It stays stone cold, so it isn’t possible anymore to make curls. It didn’t fall or wasn’t misused in any way. Every time after using it, I safely put it back in the original box. It also wasn’t kept in damp places like the bathroom. So I have no idea why it refuses to work. Since it's less than a year ago, is it still possible to get a replacement? Is there a 1-year warranty? Thank you and hope to hear from you soon.