Hello Hot Tools. I am a big Hot Tools customer love all of your products. Recently I was given Hot Tools Pink titanium Jet dry 2200 as a gift. I have a receipt of where the friend of mine who bought it. The place is called image beauty in Marlton NJ 8565967977. I called them because not only did the blow dryer not turn on, . The place it was purchased had said because it was purchased over a month ago I cannot bring it in for store credit. I was told it would not be an issue as long as a have the box and receipt of time of purchase you could help me. How do I send you the blow dryer for one that works. I have the receipt it was purchased recently. Please call me or email me. Very disappointed, never had any problems with your products. This was within the past month. Thank you.
I bought the curling iron on 12th December 2013 from Amazon.com and we've mailed them too. They forwarded us to this page. We also have the invoice if required. The curling iron was a good curling iron, very happy with it. Sadly enough it suddenly broke in May 2014, it still reacts when I plug it in,, but the curling iron refuses to heat up. It stays stone cold, so it isn’t possible anymore to make curls. It didn’t fall or wasn’t misused in any way. Every time after using it, I safely put it back in the original box. It also wasn’t kept in damp places like the bathroom. So I have no idea why it refuses to work. Since it's less than a year ago, is it still possible to get a replacement? Is there a 1-year warranty? Thank you and hope to hear from you soon.