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Heat Surge Customer Service Phone Number

 : 1-800-924-7964
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Heat Surge

Heat Surge is a privately owned company that engaged in manufacturing and distribution and marketing of Roll-n-Glow electric fireplaces, electric fireplaces, and fireplace accessories, and electric fireplace heaters. The company is dedicated to provide high quality products to the customers across the United States and Canada.

Key Products and Services of Heat Surge


Heat Surge is a leading company that manufactures and distributes electric fireplaces and fireplace accessories in the United States. The products manufactured by the company are well tested for consumption of electricity and pioneered in use of Old World Amish craftsmanship with new technology.

Heat Surge Technology and Safety


The company uses Amish crafted mantel and patent pending Fireless Flame technology in all the products developed by the company and are approved by the UL seal for safety of an individual. The fireplaces developed by the company provides heating solutions as provided by the sun when sitting under the light and enjoy the heat.

Customer Support Number of Heat Surge:


The Heat Surge customer service phone number is 1-800-924-7964.

If any queries, complaints, questions, the customers can contact at the above number. The Heat Surge customer service representatives are available from Monday through Friday 8:30am to 7:00 pm EST, and closed on Saturday and Sunday.

Customer Service Support Email ID of Heat Surge:


custserv@heatsurge.com, is the Heat Surge customer service email id.

For any information, questions, product support, suggestions, and concerns, the customers send email at the above email id of Heat Surge.

Heat Surge Headquarters:


The head office address of Heat Surge is located at 8000 Freedom Avenue, North Canton, Ohio 44720, United States.

The Heat Surge corporate office is an administrative building and customer service department that manages all important operations such as orders, customer issues, complaints, etc.

Heat Surge Online Web Portal:


The official web page of Heat Surge is www.heatsurge.com

For all general information related to Heat Surge products and services, feedback, support, return policy and other, the customers can log on to the official website of Heat Surge.

Heat Surge Social Page Links:


To know more information, customers reviews, latest products and services about Heat Surge, the customers can connect with Heat Surge through many social networking websites including Facebook and Twitter. The social web page links of Heat Surge are listed below:

Heat Surge Facebook Page Link: www.facebook.com/heatsurge

Heat Surge Twitter Page Link: www.twitter.com/heatsurge The postal and official address, email address and phone number (helpline) of Heat Surge service center and Heat Surge customer service number is given below. The helpline of Heat Surge customer service number may or may not be toll free.
Heat Surge Phone Number Customer Service
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Heat Surge Customer Service Number Complaints and Reviews

Customer care femaleMs. Beverly Decker Says Nov 16, 2013

I have not been able to contact your customer service to make a simple change of color on our order for a new heat surge pleasure glo. I held on the line for forty minutes to make the change on the order i had just placed an hour before on friday, November fifteenth from cherry finish to dark oak. When i finally got through to the representative i was told she could not help me and to call customer service. I did and had to hold on for another forty minutes only to be told she could not see my order yet and to call back later in the day around five. I did holding on for another twenty minutes with no success because your lines closed for the day. I was told earlier that due to the high volume of calls heat surge is receiving i would simply have to wait on the phone for as long as it took to get through. Not being available on saturdays is not fair customers who cannot call during the week and wait for such long periods to get through to you. Please add more reps or open on saturdays.
Customer care reply
Customer care femaleMs. Christina Thomas Says Oct 14, 2014

Hi, i received a letter stating that i was entitled to a trade in certificate on the heat surge i previously purchased. The letter states i needed to respond by August 18, 2014. The letter was just delivered by the post office. The letter also states that i purchased my heat surge on 4/17/2014, which was when i renewed my warranty, not when i purchased the fireplace. Why is my warranty expiring soon, when it was just renewed on 4/17/2014. I paid the renewal premium. I am in need of a repair to my fireplace, or it's replacement, but do not know how to go about receiving it. I also sent in a request and payment for new light bulbs and have never received them. Please help me. Phone number 801-254-0910. A return call would be appreciated.
Customer care reply
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