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Heat Surge Customer Service Number

 : +1-800-924-7964
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About Heat Surge
Heat Surge is a leading company that manufactures and distributes electric fireplaces and fireplace accessories in the United States. The products manufactured by the company are well tested for consumption of electricity and pioneered in use of Old World Amish craftsmanship with new technology. The company uses Amish crafted mantle and patent pending Fireless Flame technology in all the products developed by the company and are approved by the UL seal for safety of an individual. The fireplaces developed by the company provides heating solutions as provided by the sun when sitting under its light and enjoy the heat. The postal and official address, email address and phone number (helpline) of Heat Surge service center is given below. The helpline of Heat Surge service center may or may not be toll free.
Contact Details
Contact number
+1-800-924-7964
Office Location
8000 Freedom Ave North Canton, Ohio 44720, United States
Website
www.heatsurge.com
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Complaints and Reviews of Heat Surge
Female ImageMs. Beverly Decker Says Nov 16, 2013

I have not been able to contact your customer service to make a simple change of color on our order for a new heat surge pleasure glo. I held on the line for forty minutes to make the change on the order i had just placed an hour before on friday, November fifteenth from cherry finish to dark oak. When i finally got through to the representative i was told she could not help me and to call customer service. I did and had to hold on for another forty minutes only to be told she could not see my order yet and to call back later in the day around five. I did holding on for another twenty minutes with no success because your lines closed for the day. I was told earlier that due to the high volume of calls heat surge is receiving i would simply have to wait on the phone for as long as it took to get through. Not being available on saturdays is not fair customers who cannot call during the week and wait for such long periods to get through to you. Please add more reps or open on saturdays.
 

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