We purchased a patio set last year in Canada and it's been on our covered deck the whole time. A gust of wind picked up the glass right out of our table and into our sliding glass door, both shattered and cost us close to $600 in repairs. The table stated that the glass is tempered so I am surprised that it broke and there is just a few holding posts that the glass sits on, but nothing actually holding it there.
I installed a doorbell last year and this year and this year it rang by itself. I pushed the button and all sounded good. HOWEVER I did not know that the two screws in the back of this button had shorted out on my aluminum siding and the transformer was on for sometime. My sister was here and heard it humming as I did not. I remover the plastic cover over the bell in the house and it was so hot it burned my finger. I am sure if left alone for some time with no one here it could of lit on fire burned the wires and plastic cover and maybe the house. I understand it is low voltage however a label on your package would be nice.
I am on receiving my second Hampton Bay Fireplace, first one was damaged on the top corner and same side bottom, now I have my second one and it has color discoloration marks on the top and scratches on the bottom. Do you have touch up paint for the white one of order number C433434538 reference S4256501 Item 1000-625-773derry 32 in compact infrared electric fireplace in white.
Hello Hampton Bay, I live in Mexico and do shop at your Home Depot outlet in Playa del Carmen. Currently I am looking for ceiling fans. Considering the climate here I would like to get most efficient fans available. It is rather difficult as the critical information regarding CFM output is not included on the box or in the manual or on the website. Therefore I am forced to write to you the producer of the merchandise to find out these specifications. The models I am interested in are as follows: Lucerna 52", Noella 52", Durango 52"…Could you kindly please advise as soon as you can…Looking forward to your reply and thanking you in advance, D Picard .
I purchased a ceiling fan from your company and it has been a complete and utter disaster. I had an electrician assemble and hang the fan, the light and three speeds didn't work properly. I received a capacitor and was told this would solve the problem. Again an electrician took down the fan and replaced the capacitor and again it did not work. I was told another part, a relay I believe, would be sent and again the electrician will come back to try to fix it. Thus far I have paid $190 dollars still nothing. Your service dept is excellent, your product stinks. I will tell everyone I know to never use your fans, they stink I have four other ceiling fans, none from your company and they all work fine, only your company has been a nightmare. I wish I had never bought it.
Whiy isn't your 800 printed on the box or manual of your ceiling fans. doing a search for contacting you is insulting and tells me you really do not want my business. cannot cut and past phone number and contact information into address book. words will not highlight and will not copy.
My name is Rudi Jock 416-391-1333 (Cell phone 416-450-3787I ordered a replacement glass globe through Hampton Bay customer service, NOT through Home Depot. Hampton Bay was kind to send the glass free of charge, and only charged the $35 shipping. Today I received a Door Tag DT7096 4085 3024 from Fedex, and when I called they had no record of that tag number, and no record of any parcel being shipped to my address. Please look up my request by name and phone number- 416-391-1333I submitted a complaint to Fedex for the unmarked door tag My complaint number with Fedex is 0930563227It would be wonderful for Hampton Bay to get a refund for the shipping cost, and send those funds back to my credit card due to the utter lack of acceptable service I have received. I must now contact the office at Hampton Bay and get the tracking number and take matters into my own hands. The number i will call is Hampton Bay direct at 1-800-330-3267.
i have a wall mounted solar powered light that is motion activated. the light is set to remain on for one minute. recently, it is remaining on for only a few seconds. this light is in a location that is activated only a couple of times a night. the solar panel gets full sun light for most of the day, the manufacture date on the batteries is June 2012, what might be the problem?.
Hi, I have a Hampton Bay fan, purchased about 10-15 years ago at Home Depot. We love it, but have lost the remote. It's mounted on a very high ceiling, and I cannot access the top of it to change any transmitter. SO I purchased a remote control on eBay, and am hoping you can tell me the "default" code of the fan I own so I can program the new remote to work with our fan. A picture of our fan is attached. I was able to climb on a table and take a photo of the model number (?), located on a green button at the top of the fan. It says OC2. (There's a bar under the OC, and the two is under that.).
We purchased your Hampton Bay Westbury 7piece Patio Dining Set two years ago this month. The set gets used approximately four times a year in our Florida home. Both swivel chairs are broken due to poor aluminum welding in the support frame. I tried to do a repair on these breaks, , but no success. This is a safety issue which caused injury to a child when the chair collapsed. It would be wonderful if these two chairs could be replaced with a similar design except better quality workmanship.
I purchased a Hampton Bay patio set from the Home Depot late last year, please see the photos attached at the fading that we are experiencing. It's very disappointing that we spent all that money and not receiving the quality that we should, please let me know what your policy is. I also wanted to let you know that the table was indoors all winter and is under a covered area.
I just purchased a two wicker chairs from home depot in Secaucas New Jersey. I just put them on my terrace and noticed that the seam on the seat cushion is shredded. To me, it looks like the fabric is dry rotted. I have pictures and will send if you give me an email address. Please help.
Bought a Hampton Bay 31 inch solar garden light. Needed a battery. Called the number on the information with the light at 1-925-777-0388. After a million calls to this number with no response I am very frustrated. All I need is a battery please. Also, you cannot find these batteries on the internet. What a joke. I will never buy your product again and I am sure you wont respond to this as well. UPC CODE 9629600225.
We purchased two set of solar lights last summer 11688 we loved these lights lined the front of our home with them, discovered one of the tops where the battery and bulbs are located are rusted the bulbs are falling out can we get a top replacement for these lights really do not want to purchase another set not even sure if they still have them we loved the bronze and the style. Thank you Jill Kunkle
I purchased three haven ville ceiling fans from Home Depot a couple of months ago. I was customizing my unfinished basement. Upon completion I installed two of the fans. The third fan To my surprise upon opening was missing several items. I returned the fan to Home Depot, I didn't have a receipt they told me the item was "discontinued" and told me the fan was marked down to a "PENNY"Now I'm upset, I'm missing the ceiling column cover. The bracket, the three fan blades, the others are scratched, and the light bracket that hold the lighting kit on. The were marked down from $129 (I think) to $99 which I paid. Please help.
I am writing to tell you I am very UN-impressed with your product! We bought two wall scones from home depot and your horrible manufacturing of lining up the lines and the glass cover to go together does not hardly fit properly. Therefore there is stress on the glass cover. Also with that, once we were done had turned the lights on for 20 minutes after we turned them off the glass had cooled off and split right down the middle. I do not live close to town to go replace my glass covers, so I have now wasted my time and gas driving there not only once but now twice because the second light cover has also now cracked right in half! I don't know if there is anything you do in this situation but now I am thinking of getting rid of your horrible lights completely if I am going to be having to waste extra time and money if they keep cracking when they are not supposed to be. Thanks Georgia Dearden
I need 3 (Three) white flexible track lighting pendant Adaptors - EC0210WH. I tried to order online via Home Depot, but they are out of stock and I was told they will not be restocking this item. We have a Hamptom Bay track light and would like to add additional lights.
I have a Southwind V fan with light which an electrician is moving to another room. He can't tell where the green ground wire attaches to the fan rod (not the ground on the holding bracket). I removed the rod ground wire when I took the fan down from its previous location, alas. Can you help?
I have a Hampton Bay ceiling fan and my glass dish that covers the lights cracked and broken I need a replacement globe cover The fan has two opens one for light and one for fan controlMy contact number is 2514907378ohawthorne@bellsouth. Net.
We received a "torchiere with reading lamp" floor lamp for Christmas. My husband set it up in the afternoon of Christmas day. two days later, my daughter and two year old grandson were sitting under it with the reading lamp on and the glass of the reading lamp blew out. It broke into three pieces hitting my daughter in the arm and burning her. I felt the need to let you know as I feel this product should be recalled or someone could get seriously hurt.
Purchased a Hampton Bay Altura ceiling fan 56 at Home Depot. It was purchased Nov. 15 2014 and the receiver and motor died on Dec. 22 2014. So far all I've gotten is the run around, and no offer to replace " Receivers on back order" or " We'll see if our supplier has the motor in stock, we will return your call. If Hampton Bay cannot stand behind their products, they should quit building them in China, and start building back in the US, then maybe they will start building a quality product again. Extremely disappointed.
I bought two boxes of Acorn Solar Path Light six pack (Item number 1000 020 923 Part is referenced as "C Shade") as a gift for Christmas. One of the glass enclosures is broken and I was hoping to receive a replacement. Please advise. Thank you.
I need to order the glass globe for an Hampton Bay Antigua plus 56 inch oil rubbed fan. I need to send it to Dallas Texas as I am in Honduras and cannot call a toll free 800 from here. Please e mail me a direct line to call so I can get this ordered.
I need to order the glass globe for an Hampton Bay ANTIGUA PLUS 56 IN OIL RUBBED fan I need to send it to Dallas taxes as I am in Honduras and Cannot call a toll free 800 from here. PLEASE e mail me a direct line to call so I can get this ordered as soon as possible.
I have received two electric fireplaces in the past three weeks and both have been damaged. This is after picking them up at Home Depot and both boxes were opened, one was even in the box upside down. What is going on? Is this being shipped in this condition or do you need to check with your shippers? This will be four trips to Home Depot and still no product. I usually have a great experience with Home Depot I guess this is why I am so upset.
Not really a complaint,but a need. I dropped and broke the glass for a new Hampton Bay flush mount fixture that I was installing. I need to get a new glass for it. The ceiling light is SKU 533 656. It is a flush mount fixture, antique brass finish, white glass, assembled dimensions 13. 75 x 4. five in. The numbers on the scanning bar are 28515 56724. Can I get a new glass please?
Bought a pair of lanterns with motion sensors and after only a little over a year the sensors do not work. These wall mounted lanterns were quite expensive at over $54 each. I would like either replacement lanterns or a refund. I am very disappointed. Model number 592 082. Please let me know. I purchased them from home depot.
I have two Motion Detector lamp fixtures, model/catalog number 561456. One is working OK in the auto-detection mode, but the other one comes on without any motion/heat (infrared) signal and won't go off again unless the wall switch that powers it is turned off. I tried "resetting" it by doing the off-on-off-on maneuver outlined in the instructions. I did this twice; once to get the light off and then once again to put the light back into the auto-detection mode. This seemed to work, but the light came on without any infrared signal and would not go off again. I suspect the control circuit board is faulty. Can this be obtained from you? I'm fairly certain I could switch it out with the old one and see if that is the cure. LamarBurd.
I bought a Hampton Bay fire place in September and all it does is click and the flames run backwards. For the money I paid 189. 00 it should have lasted more the two months. I would never buy or recommend this fire place to anyone. The name of it is Derry infrared electric fireplace model number.
I'm interested to purchase this item "Fall River 7-Piece Patio Dining Set with Dragon Fruit Cushions (Model # DY11034-7PC-R)". Before I do, may i know what specific type of fabric is used for the cushions? Is it Sunbrella fabric? Hope to hear from you soon. Regards, Louis
I just finished putting together a ten x ten ft patio. When opening up the package of roof fabric, i was disappointed to only find the awning piece and the top piece as well as the vent piece were missing. My wife called and verified the order from home depot and confirmed that in fact we did purchase this patio. So the response was that it was an inventory item and would be shipped in seven to ten days. This message to relay a number of items, first how could these two items be forgotten in packaging and as a service to the customer, i would like to see the items shipped sooner than later because I am very disappointed that something like this would happen. Therefore, it would be nice, if Hampton Bay would throw in the bug screens as a complimentary gift for the error and then i do not have to tell people about why the top of the patio is missing in conclusion. I am hoping that when my wife referenced the top missing that the warehouse people send both pieces.
I purchased an Arrow outdoor Gazebo by Hampton Bay a couple years ago from Home Depot. We absolutely love it. After about five years the canopy started to rot and tear. This past spring, i purchased the replacement canopy and new screen for it. About 3 to 4 weeks ago, we noticed the canopy is already starting to tear and come apart. It's only about six months old. We were very disappointed, so i contacted Home Depot and they told me to contact you directly. I believe it's dry rotted or something. Is there anything that can be done about this? I think it should have last longer than this considering the first one. Last three times as long. Thank You, Pam Randall.
To whom it may concern. I purchased the three light chandelier from home depot today. I am missing two crystal drop pieces. I have the chandelier all put together already and i do not want to take it apart to return it. It was not easy to put together and was very time consuming. My Sku.
I am trying to determine, if the Bloomfield Woven three piece patio set will be available. It is highly rated, the proper size i need. The moss cushions match the decor perfectly. I would like to purchase this set, but it has become impossible. Please advise.
I purchased five 52" Hampton Bay ceiling fans 11 and 1/2 years ago for my new house. All worked good until one in my living room starting smoking. The motor barely moves the blades. Do you have a lifetime warranty on all your ceiling fans? I really like the fans. I have and would prefer to keep them. What do I need to do to obtain a warranty?
I remodeled my kitchen approx. six months ago and purchased your white cabinets. On two of the 36 x 30 wall cabinets I have damage on three of the doors. I need two right hinged and one left. I contacted Home Depot and they sent me your contact. Thank you, B. Crawford.
Hi, I bought 6 weeks ago your electric Fireplace at Home Depot in Chilliwack - BC Canada. Unfortunately the remode control works with same frequency like my TV. If I use the remote for my Fireplace, TV is starting already too. How I can change the frequency of the remote control or what can I do? With kindly regards Manfred
Hello, we bought the Hampton Bays Andrews 7PC sling dining with tile top table and four of the tiles broke, so we would like to know if we can get a quote to replace these tiles. Reference number is R01 and SKU number is 0000-372-535.
Hello, I have two Hampton Bay outdoor lights led one of them the bulbs have burned out, can i buy them from you, they are only two years old. My email address is firstname.lastname@example.org, please help me find replacement bulbs.
Hello my complaint is about the ceiling fan i bought. I have the ceiling fan with the palm tree leaves and this is a terrible fan. The bulb this fan takes the 120v light bulbs the light bulb blows out each month, they are supposed to last a long time and they do not at all. And those light bulb are not cheap at all. I am a single mother with a seven year old that receives no help, who is currently out of work because i had to have my lower back fused together. So there are months i cannot buy a replacement bulb so i have to use small lamps in my room for light until i have the money to buy a new bulb. This fan is terrible fan and makes me not want to buy your products anymore because i do not want to have any more problems with them.
Love the floor, love the color, however, it was a real pain in the, but to get it to lock properly. Some areas i am not sure if they even locked at all. Followed proper procedures for installing the floor and even went to your web site, you-tube video and all info that i could find for hints etc. Spent a lot of time going back over previously installed areas to get it to relock. Then had to work across the whole floor to get it relocked again. To me is seems the locking areas need to be just a litter bigger / deeper than they are now, to lock properly. I have done two other rooms with two other companies flooring and had no problems with them. This floor is finished with three areas already separating. Would not recommend your flooring to friends. Perhaps this run of product in manufacturing needed to be recalled?
Old mill hickory 669863 367551-00086 03//2014.
My ceiling fan will not turn off. It is live wired into my electrical wiring. It is less than a year old. The remote model is dl-4109s-01 fcc id:y7zdl4109t. The remote lights up when you push the buttons. I get no response from the fan. Just stays on. Help!.
We bought a ten pack of outdoor solar lights at home depot. When we opened the box and one of them didn't work. We figured we would just overlook that and use the others instead of searching for the receipt. Within two weeks three others stopped working also.
I just want to express my extreme dissatisfaction with this product and to let you know that i will not be purchasing any more of your products in the future.
407 storrs st
Dickson city, pa 18519.
I am contacting you regarding your product number 49518-100as mosaic led outdoor globe lights. My son and daughter purchased the set of three for their mother for this past mothers day. At present only one is left and it does not function properly. When set to the auto mode it stay lit all the time. Once it gets dark out the battery does not last very long. The two devices we no longer have are not technically your fault except partially due to poor design. The globes are pretty, but very heavy for the way they are mounted to the charging/battery compartment. The way we lost the two is our golden retrievers tail cracked them off where the metal tube connects to the charging/battery compartment. So little of the aluminum pole that holds the globe up goes into the housing they snapped and broke the plastic housing when the dog hit them with her tail. Again technically not your fault. The only other hb product we have is an umbrella with led lights, it worked for a few weeks then stopped.
Hi my 16. eight coronado electric stove, i bought about a year ago the plug melted to the outlet. The stove was the only thing on the outlet. I truly love the product heat wise it works well i am wondering what i can do about this situation please contact me with a results please thank you.
A.I bought two of your solar post lantern sku number 414-713 (upc 609839462401). I do not like the way these things work!. I know if they do not get enough light they are not as bright because the sun is not as bright charging them good, but even with good light they still are not all that bright. and i get up at three in morning to go to work and they are not even on. we go some where and come home you can barry seen them! we have had solar light before and they will stay nice and bright till like six in the morning. I payed like 70 dollar for each and expected better job then what these do.
I bought a bercello estates two light volterra bronze semi flush mount light. I bought it from Home Depot on 1/23/12. Love the light, but now the rim has cracked all the way through. I seen in the reviews this is a big problem. I love the light and would just like a replacement. Please let me know what we can do. I have bought alot of your products and never had any problems. Thank you.
Hampton bay ceiling fan model. Recently the electrician changed my wall switches to match my decor. My you it has a remote and has worked with the two way wall switches for years. Now the you it only works sometimes with the switches. It es on when i hit the remote and will work for or times you ing the wall switches. Then nothing es on and i have to you e the remote to turn on the you it. Can you give any insight as to why this is happening my house is s vintage thank you.
I purchased a replacement LED for my ceiling fan. Its not a light we use too often, but I would say the one that came with the fan lasted maybe 2yrs. The replacement I ordered did not even last 1yr. I thought led lights were supposed to last longer than regular light bulbs?
I believe I have a defective unit either way.
I have low voltage 45w garden light transformer just installed, set to dusk to dawn, and lights will operate on this for one night and the next night the lights will go off sometime before dawn. The lights always go on at dusk.