Hampton Bay Customer Service Phone Number

1-877-527-0313

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Hampton Bay


Hampton bay is an retail company that deals in ceiling fans, lights and furniture. Hampton bay is one of the most popular brand of ceiling fans in the market. Hampton bay company make 270 different ceiling fans to match any taste, style, or need. The hampton bay company is the largest retail company. The hampton bay company product such as hampton bay ceiling fans, hampton bay Lights, hampton bay furniture, hampton bay air Conditioners.
The postal and official address, email address and phone number (helpline) of Hampton Bay Service Center and Hampton Bay customer service number is given below. The helpline of Hampton Bay customer service number may or may not be toll free.
Hampton Bay Phone Number Customer Service
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Hampton Bay Customer Service Number Complaints and Reviews

Customer care male
Mr. Janna moody SaysMay 13, 2013

I have a Hampton bay Waterford Fountain. I need a replacement led light. Do you sell replacement parts?

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Customer care female
Ms. Rachel Grant SaysJun 07, 2013

I have an Hampton Bay ceiling fan. The red light on the remote coes on ,but the fan and/or the light doesn't respond to it.

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Customer care female
Ms. D Mitchell SaysJun 19, 2013

I bought two chaise lounges at Home Depot this past weekend and on one of them, the arm rests are scratched. is there a touch up paint I can purchase? i do not want to disassemble and return it to the store. Thanks!

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Customer care female
Ms. Nichole Craven SaysJun 21, 2013

I always buy Hampton bay fans as long as I have been a home owner. However the last one I recently purchased is only one year old and the motor has died in it. It is in my living room not outdoors. I am furious with home depot they will not replace with a new one. I understand these fans have life time warranties and just disgusted with the outcome. If I have to buy a brand new fan it will be a brand that will actually stand by there products and warranties that the manufacturer's will actually stand by there product.

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Customer care male
Mr. MIKE SaysJun 24, 2013

I HAVE A SET OF OUTDOOR LANDSCAPE LIGHTS THAT GO ON AUTOMATICALLY AT DUSK.THE PROBLEM IS THEY FLASH ON AND OFF, but DO STAY ON OCCASIONALLY ALL NIGHT.DOES ANYONE KNOW WHY?

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Customer care male
Mr. Howard Blas SaysJun 26, 2013

My congratulations to Home depot in having proprietary products under licensed trademarks instead of the Home depot Trademark.

My "Hampton Bay" Ceiling Light/Fan model #5260 we purchased on 8/3/2002, is still working well. If I could fabricate a new case for the remote control, all would be well because the buttons, screen, transmitter, and everything else is working fine. I've looked at the "Hunter Fans" site, but only the parts for the fan and light are given. How (or where)can I find info about part # cost and shipping?

Thank you.

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Customer care male
Mr. James SaysJul 03, 2013

I purchase an amazing dinning set falls river with seating for 6. Love it! Except a friend pulled out one if the chairs and it "peed" rust on her and her shoes. Discovered one of the swivel chairs have same issue. Is there a fix for this? I do not want rust in my set.

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Customer care male
Mr. bruce moeller SaysJul 04, 2013

Our celing fan is not working. The light works, but the fan does not turn.

We bought the fan from home depot

Model number 60-AL
UPC is 082392702205 (iron)

email me at brucemoeller@gmail.com

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Customer care female
Ms. Wanda Olson SaysJul 05, 2013

ATTN: hampton bay

My name is Tara from Home depot store 4026. I have been trying to get a hold of someone to talk to you about a customer issue. A customer Wanda Olson purchased a pergola our store sku # is 696-407 The bolts to hold one of the post's on the top, the holes to hold the bolts are too big and she cannot find any bolts to fit it and we do not have a bushing to fit it or the bolts. can you please call the customer and see what you can do for her. We can not do anything for her in the store. she purchased it 5/3/13 it is a new one. customer's # is 541-993-1700

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Customer care male
Mr. Rex robertson SaysJul 08, 2013

I have two HB landscape lighting transformers model XR071 300 watt. I installed new lamps on them and when I turn them on the lights flash off and on. I have only 30 watts on each of them. I used five LED fixtures on each transformer. Can you tell me what the problem might be?

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Customer care female
Ms. Maria SaysJul 15, 2013

Hi: We have a Hampton Bay Off-Set Umbrella purchased at Home Depot. The plastic bracket that slides on the main shaft to raise the umbrella has broken. Can we get a replacement part please? We could not find the model #, but the Patent number on the base is US 6367494. Any assistance you can give would be helpful. Many thanks. Maria

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Customer care female
Ms. Leigh SaysJul 15, 2013

I have the same complaint as another customer. My Hampton Bay ceiling fan remote doesn't work. The light goes on, but the fan doesn't work. When turned on manually, it works so I know it is the remote.
Tried to buy a new one, but it says discontinued. I just bought this fan about two months ago and had it installed less than a month ago. The remote never worked.

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Customer care female
Ms. Mary ann SaysJul 16, 2013

I purchased the trestle ridge set at Home Depot this spring. After a recent rain fall I went to wipe it down and the paint on one of the arm rest just chipped away,as I went to move it, rust poured out of the legs, the seat, all over the deck. I have since returned this set for a full refund. My problem with you, after reading customer complaints, is WHY do you keep making inferior products like this? do not you care about your reputation? For myself, I do not blame Home Depot, the problem is with you, I will certainly tell people about this problem, SHAME ON YOU for duping people

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Customer care female
Ms. Loraint SaysJul 20, 2013

I bought 80 cases of the brilliant maple wood flooring. We installed it about two months ago and its peeling and unclicking throughout the entire house. Its not install error because there is only one way to do a floating floor. I spent $2600 on something that will have to be replaced bin a year or so.
I would like to know what your policy is in this situation. We installed itin May.

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Customer care female
Ms. betty SaysJul 22, 2013

we purchased two ceiling fans. After installation, when you turn on and off the fan...the lights on both fans rotate slightly...we have never had this happen before and we have put together many ceiling fans due to many rental properties we have owned.
bettytrusty58@gmail.com

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Customer care male
Mr. Paul Martinez SaysJul 25, 2013

Hampton Bay Remote(s) stopped working

SKU#191-707 transmitter seems to work (fresh batteries), red LED blinks on transmitter, but fan lights do not turn on nor does fan turn.

I have three exact same remotes and fans in separate rooms that have been working for several years. Each has stopped. Transmitter tested okay as I used one than the other to work fans that still worked. All dead now.

Do the receivers go bad?

Thanks,

Paul Martinez
loyal customer

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Customer care male
Mr. jesus cegrestte SaysJul 26, 2013

Hi my name is jesus I installed six 8' track with five heads with 50 watt halogen bulbs, but for some reason bulbs are burning faster can you tell me what is the possible problems I check wiring no problem please need advice thanks

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Customer care female
Ms. Kim SaysJul 29, 2013

The fan is using two speeds only. Low and medium, the high speed seems to be the same as the medium. Is this a problem with the remote or some other problem with the fan? Fan light works and everything else. I thought it could be the remote. Any suggestions as to the problem?

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Customer care male
Mr. steve SaysJul 30, 2013

i have a hampton fan need new fan blade holders they are pewter do not know model nub were due i find nub and parts

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Customer care male
Mr. Stewart SaysAug 01, 2013

we have a very beautiful set of hampton bay patio furniture and it has lasted about five years.. unfortunatly the webbing is tore away from the frame and we want to know how to REPLACE IT rather then buying a new chair which seems to be everyones answer. we do not like that answer. Please help.

William and Bambi Stewart

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Customer care male
Mr. SERG SaysAug 03, 2013

im looking at this product from hampton bay flooring and it says it has a 50yr residental warranty and i have dogs would the warranty cover if my dogs were to scratch the floor??

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Customer care male
Mr. Aziz SaysAug 07, 2013

Hello,
I installed two of your fans with remote control less than one year ago. Now the remote for one of the fans does not work, or the sensor in the fan is not receiving the signals. What could be the problem?

regards,

Aziz

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Customer care female
Ms. Ardis SaysAug 11, 2013

My ceiling fan/light fan chains broke and could not turn off the fan--so went to home depot where purchased the fan and bought a new three speed fan switch. They sold us a westing house brand of the switch--connected it as the hampton bay switch--however, although switch functioned--still could not get it to turn off. Looked at both of the switches and the connections of L two one three do not match with the same numbering on the hampton bay---thus there was never no contact.

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Customer care male
Mr. Randy Phillips SaysAug 14, 2013

I puchased nine Post Mount Fixture Model 474-247,475-583 from Home Depot. When unpacking them today 8-14-13 for assembly I found one of the curve glass in the cage was broken. What steps do I need to take for a replacement? All other items were there and in good shape and have been assembled. Do you need me to take a pic of the broken glass? Please advise regarding replacment glass as I am going to installed them this coming weekend.

Randy Phillips
randyphillips@tx.rr.com
214 536-4659 cell

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Customer care male
Mr. Jack SaysAug 21, 2013

I need to replace the glass globe for an exterior light, item # 996-530. HD does not carry parts for this light that we bought from them.
Please contact me at us1156@gmail.com as to cost and shipping charges.
Thank you,
Jack Riddle

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Customer care male
Mr. Robert Jasinski SaysAug 21, 2013

My light kit burned out a d I can not seem to find the right replacement.
I have the Altura 68 fan with a dimmable light kit.
I need replacement parts that control the dimmer and fan.
They are nowhere to be found.
I can not even find the dimmable light kit anywhere.
Can you offer some help ?
I've been on a million websites and nothing.


Thank you

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Customer care male
Mr. JimCameron SaysAug 21, 2013

I have two Windward II fans. One of the units the light does not come on. I checked the voltage at the fan and there is 120v coming in, I checked the output voltage at the light module and there is no power. The fan runs just fine, but the light does not come on. There is a lifetime warranty for these correct?

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Customer care female
Ms. Susan Florio SaysAug 26, 2013

I have a Hampton bay west bury outdoor dining set, and one of the swivel chairs the swivel base has cracked in one of the welds. The standard chairs in set are ok, but one of the swivel chairs seems to be defective. The set was purchased from Home Depot approxiamatly two months ago. How do I obtain a replacement swivel base with new hardware...Model # S7-ADQ27113 ?.Thank you

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Customer care female
Ms. Vicci Pitts SaysAug 26, 2013

I am trying to track down replacement parts. Getting ANY help from Hampton bay is a joke!

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Customer care male
Mr. heisting Quinlan SaysAug 26, 2013

We have a Hampton Bay bathroom light for our second bathroom- it is chrome and ceramic. The Home Depot code for the light is 394-537 and the number inside the base of the light is 445994. We placed the light over a year ago when we remodeled. The chrome has pitted and rusted significantly. Upon visiting Home Depot I was told to contact Hampton Bay online. The light is not available in the store presently. I would like the same light, but am wondering if the is a problem with the chrome pitting on these bathroom lights? The faucets are all chrome and I have no problem with these. thank you Christina

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Customer care male
Mr. Bill Keenan SaysSep 09, 2013

I purchased a Hampton Bay Pump and Barrel Fountain Item #622-082 from Home Depot in Wichita, KS about a month ago as a birthday present for my wife. I went to put it together tonight and when I did, the pump (referred to as Part A in the book and is what the water comes out of to drain into the barrels) literally came apart in my hands as I tried to attach it to the barrel. Would it be possible to get a replacement part sent to me? I would really like to give this to her as I think she will really like it.

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Customer care female
Ms. Anne Butler SaysSep 10, 2013

I have low voltage 45w garden light transformer just installed, set to dusk to dawn, and lights will operate on this for one night and the next night the lights will go off sometime before dawn. The lights always go on at dusk.

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Customer care male
Mr. Guy Taylor SaysSep 19, 2013

Have a Hampton bay fan for nine years, motor has quit. I do not have the original box. Had a 15 yr warranty. How do I file a warranty claim?

Guy Taylor
Gspace@suddenlink.net

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Customer care male
Mr. Charles Davis SaysSep 24, 2013

Can I install a remote control in my ceiling fan? The model number is AC652. Serial number is 000346897F.
Thanks
Charles Davis
850-322-0940 cell

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Customer care male
Mr. jason ibarra SaysSep 26, 2013

I purchased a replacement LED for my ceiling fan. Its not a light we use too often, but I would say the one that came with the fan lasted maybe 2yrs. The replacement I ordered did not even last 1yr. I thought led lights were supposed to last longer than regular light bulbs?
I believe I have a defective unit either way.

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Customer care female
Ms. Bernice Braaten SaysOct 24, 2013

Hampton bay ceiling fan model. Recently the electrician changed my wall switches to match my decor. My you it has a remote and has worked with the two way wall switches for years. Now the you it only works sometimes with the switches. It es on when i hit the remote and will work for or times you ing the wall switches. Then nothing es on and i have to you e the remote to turn on the you it. Can you give any insight as to why this is happening my house is s vintage thank you.

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Customer care female
Ms. Roberta Keeney SaysNov 03, 2013

I bought a bercello estates two light volterra bronze semi flush mount light. I bought it from Home Depot on 1/23/12. Love the light, but now the rim has cracked all the way through. I seen in the reviews this is a big problem. I love the light and would just like a replacement. Please let me know what we can do. I have bought alot of your products and never had any problems. Thank you.

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Customer care female
Ms. martha Parker SaysNov 07, 2013

A.I bought two of your solar post lantern sku number 414-713 (upc 609839462401). I do not like the way these things work!. I know if they do not get enough light they are not as bright because the sun is not as bright charging them good, but even with good light they still are not all that bright. and i get up at three in morning to go to work and they are not even on. we go some where and come home you can barry seen them! we have had solar light before and they will stay nice and bright till like six in the morning. I payed like 70 dollar for each and expected better job then what these do.
Thank you.

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Customer care male
Mr. James D. Collins SaysFeb 16, 2014

Hi my 16. eight coronado electric stove, i bought about a year ago the plug melted to the outlet. The stove was the only thing on the outlet. I truly love the product heat wise it works well i am wondering what i can do about this situation please contact me with a results please thank you.

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Customer care male
Mr. Mike Goodchild SaysFeb 17, 2014

Need replacement parts for an electric fireplace.

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Customer care female
Ms. Dee Says Nov 01, 2014

Did you ever find the parts for you electric fireplace?.

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Customer care male
Mr. Timothy Pilny SaysJul 02, 2014

I am contacting you regarding your product number 49518-100as mosaic led outdoor globe lights. My son and daughter purchased the set of three for their mother for this past mothers day. At present only one is left and it does not function properly. When set to the auto mode it stay lit all the time. Once it gets dark out the battery does not last very long. The two devices we no longer have are not technically your fault except partially due to poor design. The globes are pretty, but very heavy for the way they are mounted to the charging/battery compartment. The way we lost the two is our golden retrievers tail cracked them off where the metal tube connects to the charging/battery compartment. So little of the aluminum pole that holds the globe up goes into the housing they snapped and broke the plastic housing when the dog hit them with her tail. Again technically not your fault. The only other hb product we have is an umbrella with led lights, it worked for a few weeks then stopped.

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Customer care female
Ms. Beth Hopkins SaysJul 02, 2014

We bought a ten pack of outdoor solar lights at home depot. When we opened the box and one of them didn't work. We figured we would just overlook that and use the others instead of searching for the receipt. Within two weeks three others stopped working also.
I just want to express my extreme dissatisfaction with this product and to let you know that i will not be purchasing any more of your products in the future.

Beth hopkins
407 storrs st
Dickson city, pa 18519.

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Customer care male
Mr. Lindsey Carithers SaysJul 03, 2014

I bought two bar height outdoor chairs and table at Home Depot last year and one chair has broke at the welds under the seat and the whole top chair part has fallen off.

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Customer care male
Mr. Bill SaysJul 03, 2014

My ceiling fan will not turn off. It is live wired into my electrical wiring. It is less than a year old. The remote model is dl-4109s-01 fcc id:y7zdl4109t. The remote lights up when you push the buttons. I get no response from the fan. Just stays on. Help!.

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Customer care male
Mr. Sam Cormier SaysJul 20, 2014

I need installation instruction for a ceiling fan model # 0028453, or known as "picket fence". It has been discontinued. I need to know how to un-install the fan without breaking any thing.
Thanks.

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Customer care male
Mr. Alan S. Maclay SaysJul 20, 2014

Love the floor, love the color, however, it was a real pain in the, but to get it to lock properly. Some areas i am not sure if they even locked at all. Followed proper procedures for installing the floor and even went to your web site, you-tube video and all info that i could find for hints etc. Spent a lot of time going back over previously installed areas to get it to relock. Then had to work across the whole floor to get it relocked again. To me is seems the locking areas need to be just a litter bigger / deeper than they are now, to lock properly. I have done two other rooms with two other companies flooring and had no problems with them. This floor is finished with three areas already separating. Would not recommend your flooring to friends. Perhaps this run of product in manufacturing needed to be recalled?
Old mill hickory 669863 367551-00086 03//2014.

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Customer care male
Mr. Terry Polite SaysOct 12, 2014

Y7zdl4109t model number. The battery life of my remote was only for few days. It has been that way since i installed the fan. Just moved into the house and now need to know. Why? Can you help me?
Terry Polite 9125089470.

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Customer care male
Mr. Ken SaysOct 12, 2014

How to reverse a hampton bay chateau deville ceiling fan, 34012?

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Customer care female
Ms. Marion Wessinger SaysOct 12, 2014

Hello my complaint is about the ceiling fan i bought. I have the ceiling fan with the palm tree leaves and this is a terrible fan. The bulb this fan takes the 120v light bulbs the light bulb blows out each month, they are supposed to last a long time and they do not at all. And those light bulb are not cheap at all. I am a single mother with a seven year old that receives no help, who is currently out of work because i had to have my lower back fused together. So there are months i cannot buy a replacement bulb so i have to use small lamps in my room for light until i have the money to buy a new bulb. This fan is terrible fan and makes me not want to buy your products anymore because i do not want to have any more problems with them.

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Customer care female
Ms. Pat SaysOct 18, 2014

My remote does not turn on the fan. It turns on the lights and they immediately turn off. What's the problem?

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Customer care male
Mr. Edward Bragg SaysOct 19, 2014

Hello, I have two Hampton Bay outdoor lights led one of them the bulbs have burned out, can i buy them from you, they are only two years old. My email address is bragg9596@wowway.com, please help me find replacement bulbs.

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Customer care female
Ms. Barbara SaysOct 20, 2014

I have Hampton Bay Altura model number 52356. I have it wired so that it will turn on with a wall switch. I used the remote to change speeds. It is not turning on. It was used three months.

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Customer care female
Ms. Silvia Medina SaysOct 22, 2014

Hello, we bought the Hampton Bays Andrews 7PC sling dining with tile top table and four of the tiles broke, so we would like to know if we can get a quote to replace these tiles. Reference number is R01 and SKU number is 0000-372-535.

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Customer care male
Mr. Manfred Semmrich SaysOct 28, 2014

Hi, I bought 6 weeks ago your electric Fireplace at Home Depot in Chilliwack - BC Canada. Unfortunately the remode control works with same frequency like my TV. If I use the remote for my Fireplace, TV is starting already too. How I can change the frequency of the remote control or what can I do? With kindly regards Manfred

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Customer care male
Mr. Brian Crawford SaysOct 30, 2014

I remodeled my kitchen approx. six months ago and purchased your white cabinets. On two of the 36 x 30 wall cabinets I have damage on three of the doors. I need two right hinged and one left. I contacted Home Depot and they sent me your contact. Thank you, B. Crawford.

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Customer care male
Mr. A. Brooks Palmer SaysOct 30, 2014

I purchased five 52" Hampton Bay ceiling fans 11 and 1/2 years ago for my new house. All worked good until one in my living room starting smoking. The motor barely moves the blades. Do you have a lifetime warranty on all your ceiling fans? I really like the fans. I have and would prefer to keep them. What do I need to do to obtain a warranty?

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Customer care female
Ms. Nancy Dillon SaysNov 01, 2014

I am trying to determine, if the Bloomfield Woven three piece patio set will be available. It is highly rated, the proper size i need. The moss cushions match the decor perfectly. I would like to purchase this set, but it has become impossible. Please advise.

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Customer care female
Ms. Michelle Sprecher SaysNov 03, 2014

To whom it may concern. I purchased the three light chandelier from home depot today. I am missing two crystal drop pieces. I have the chandelier all put together already and i do not want to take it apart to return it. It was not easy to put together and was very time consuming. My Sku.

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Customer care male
Mr. Brian Crawford SaysNov 03, 2014

I have no received call or answer. I contacted you a week ago and I was told I would be hearing something. I have a kitchen full of your cabinets. I need some replacement of some white doors.

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Customer care female
Ms. Pamela Randall SaysNov 04, 2014

I purchased an Arrow outdoor Gazebo by Hampton Bay a couple years ago from Home Depot. We absolutely love it. After about five years the canopy started to rot and tear. This past spring, i purchased the replacement canopy and new screen for it. About 3 to 4 weeks ago, we noticed the canopy is already starting to tear and come apart. It's only about six months old. We were very disappointed, so i contacted Home Depot and they told me to contact you directly. I believe it's dry rotted or something. Is there anything that can be done about this? I think it should have last longer than this considering the first one. Last three times as long. Thank You, Pam Randall.

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Customer care male
Mr. Michael D Gustafson SaysNov 11, 2014

I just finished putting together a ten x ten ft patio. When opening up the package of roof fabric, i was disappointed to only find the awning piece and the top piece as well as the vent piece were missing. My wife called and verified the order from home depot and confirmed that in fact we did purchase this patio. So the response was that it was an inventory item and would be shipped in seven to ten days. This message to relay a number of items, first how could these two items be forgotten in packaging and as a service to the customer, i would like to see the items shipped sooner than later because I am very disappointed that something like this would happen. Therefore, it would be nice, if Hampton Bay would throw in the bug screens as a complimentary gift for the error and then i do not have to tell people about why the top of the patio is missing in conclusion. I am hoping that when my wife referenced the top missing that the warehouse people send both pieces.

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Customer care male
Mr. Mike SaysNov 14, 2014

I have a Hampton Bay ceiling fan and now about three years later, the fan will not respond to the remote. The remote LED does not light either. I have replaced batteries to no avail. Can you assist me?

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Customer care male
Mr. louis SaysNov 24, 2014

I'm interested to purchase this item "Fall River 7-Piece Patio Dining Set with Dragon Fruit Cushions (Model # DY11034-7PC-R)". Before I do, may i know what specific type of fabric is used for the cushions? Is it Sunbrella fabric? Hope to hear from you soon. Regards, Louis

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Customer care female
Ms. Michelle Kozak SaysNov 27, 2014

I bought a Hampton Bay fire place in September and all it does is click and the flames run backwards. For the money I paid 189. 00 it should have lasted more the two months. I would never buy or recommend this fire place to anyone. The name of it is Derry infrared electric fireplace model number.

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Customer care male
Mr. Lamar Burd SaysDec 11, 2014

I have two Motion Detector lamp fixtures, model/catalog number 561456. One is working OK in the auto-detection mode, but the other one comes on without any motion/heat (infrared) signal and won't go off again unless the wall switch that powers it is turned off. I tried "resetting" it by doing the off-on-off-on maneuver outlined in the instructions. I did this twice; once to get the light off and then once again to put the light back into the auto-detection mode. This seemed to work, but the light came on without any infrared signal and would not go off again. I suspect the control circuit board is faulty. Can this be obtained from you? I'm fairly certain I could switch it out with the old one and see if that is the cure. LamarBurd.

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Customer care male
Mr. Hedayat Solaimani SaysDec 15, 2014

Bought a pair of lanterns with motion sensors and after only a little over a year the sensors do not work. These wall mounted lanterns were quite expensive at over $54 each. I would like either replacement lanterns or a refund. I am very disappointed. Model number 592 082. Please let me know. I purchased them from home depot.

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Customer care female
Ms. Patty Kiloh SaysDec 17, 2014

Not really a complaint,but a need. I dropped and broke the glass for a new Hampton Bay flush mount fixture that I was installing. I need to get a new glass for it. The ceiling light is SKU 533 656. It is a flush mount fixture, antique brass finish, white glass, assembled dimensions 13. 75 x 4. five in. The numbers on the scanning bar are 28515 56724. Can I get a new glass please?

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Customer care user complaints