Hampton Bay Customer Service Phone Number

855-434-2678 / 1-866-875-5488 / 1-866-875-5490New York, United States.www.hamptonbay.com
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Lets Know About Hampton Bay


Hampton bay is an retail company that deals in ceiling fans, lights and furniture. Hampton bay is one of the most popular brand of ceiling fans in the market. Hampton Bay company make 270 different ceiling fans to match any taste, style, or need. The Hampton bay company is the largest retail company. The Hampton bay company product such as Hampton bay ceiling fans, Hampton bay Lights, Hampton bay furniture, Hampton bay air Conditioners. Hampton Bay deliver stylish chandeliers for homes and restaurants. The chandeliers comes with brass fines consisting of six white candle sleeves. The chandeliers provide a conventional experience when you have dinner under candle lights.

Customer Contacts Of Hampton Bay


For Consumer Account:
USA customers call: 1-866-875-5488
Canada Customer call: 1-800-747-3787

For Commercial revolving contact:
USA customers Call: 1-866-875-5489
Canada Customers Call: 1-800-668-5336

Commercial Accounts Contact:
USA Customers: 1-866-875-5490
Canada Customers: 1-888-308-5080

Ceiling And Remote Fans Of Hampton Bay


Hampton Bay provide wide range of Ceiling fans that suits every Households. The Fans comes in different colors and in range of 4-6 blades. The Ceiling fans of Hampton Bay usually consists of four colors that include Silver, bronze, black and white. Hampton Bayy uses all the latest technology in their products. The ceiling fans also consists of LED lights that make them a master piece. The fans are made to suits small as well as big rooms. Hampton Bay provide all the spare parts of its products, the ceiling fans are brand of home deport and one can purchase the Fans from any of the outlet store of Home Depot. Hampton provide Ceiling Fans that can be operated by remotes. This feature make the fans popular brands among customers, so where ever you sit just press the remote and enjoy the cool breeze without standing up for the hectic on and off switching. Hampton also deliver new remotes in case of old remote misplaced or any fault occur.

Hampton Bay Lights And Furniture


Hampton Bay manufactures designed lights both wall lights and track lights. The track lights are covered with best glasses that add charm and beauty to lights and make them ideal to light up your homes. The wall lights are made on the pattern of traditional Lantern caged with iron finish that make them attractive. the lights are covered with wires vertically and horizontally that make them to appear as windows. The outdoor lights are made up of weather resistant material to enhance the durability of bulbs. Hampton Bay is a known name in the field of home furniture as it is in the sector from last many years. Hampton produces both indoor and outdoor furniture with elegant designs that matches the needs of every household.

   



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Hampton Bay Delineated Here With Complaints and Reviews

Customer care female
Ms. Denise JohnsonNov 13, 2016

I purchased the edington collection in June. 1) The swivel rocker cushions are ripping at the binding on both chairs. 2) One of the swivel rockers is wobbly. How do I get replacements? I purchase this set @ Home Depot
Purchased one ottoman
1 sectional left arm and oe right arm
2 swivel rockers. Please advise how to get replacement.

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Customer care female
Ms. Irene StammNov 08, 2016

I have a Hampton Bay Ceiling Fan with four Lights I purchased approximately two years ago at home depot. When I turned the light on one of the bulbs busrsted all over my room. I cannot locate the receipt, but think this is a defect the unit. What can I do to replace it or change it for somthing that is safe. I have the Hampton Bay Redington.

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Customer care male
Mr. MaryNov 07, 2016

Hi,
I'm looking for a replacement of a glass globe of my Hampton Bay's ceiling fan. Would you please contact me and let me know where can I get it. I'm living in Canada, Toronto. This is the information I found on it. NO: 0010348
UPC 082392714543
----
ALSO ENERGY VERIFIED
CAN/CSA-C22. 2No. 9. 0
Ist with revision through July 1998.

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Customer care male
Mr. Mark WolcottOct 13, 2016

I recently purchased a new Hampton Bay LED Solar Light that is mounted on a lamb post on my front lawn. The lamp comes on nice and bright around seven pm when it gets dark, but stops working by around nine pm or only two hours and on the box Hampton Bay claims it shines for 11 hours. This is a brand new lamp, any suggestions.

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Customer care female
Ms. lynne Says Nov 15, 2016

Did you get any help as i also need the battery and can not find anywhere.

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Hampton Bay Customer Service Care Phone Number 288789
Ms. Amber FisherSep 30, 2016

To whom this may concern,

I have purchased the Ann harbor conversation patio furniture back in July of this year. I paid 1500. 00 for this sectional, which is not cheap however I loved the piece so I justified the purchase. To my observation today, as I was storing the patio furniture away for the winter, I notice one of the bottom cushions seams by the zipper had come apart causing the actual zipper to fall off and now that cushion will not close as the zipper and material had fallen apart. This is very upsetting due to having this furniture for only a short time, and I take care of my things. Unsure how to resolve this problem, and I feel with a expensive purchase a product shouldn't last a short two months. I would appreciate someone contacting me with this matter and possibly resolve this problem. I will attach a photo of the set so you know which one I'm talking about. Thank you

Amber.

Hampton Bay Phone Number Customer Care Service
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Customer care female
Ms. Lina BuetiSep 24, 2016

MY OUTDOOR LIGHT FIXTURE ARE DEFECTIVE AND STOPPED WORKING AFTER JUST A FEW MONTHS, I HAVE NO WARRANTY SO THE STORE I PURCHASED FROM WILL NOT REFUND ME. AFTER CALLING AN ELECTRICIAN TO DETECT THE PROBLEM I AM OUT 300. 00 DOLLARS. I AM OUTRAGED AND WILL NEVER PURCHASE YOUR PRODUCTS AGAIN .

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Customer care female
Ms. Debbie NobleAug 27, 2016

We are looking for cast aluminum patio furniture for a beach house. We would like to have the furniture unpainted. Our present furniture's finish peeled and flaked. Is it possible to get the Hampton Bay cast aluminum patio furniture unpainted? If I understand it comes with a powder coated color finish. This is what was on the furniture we have that has flaked off. Thank you.

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Customer care female
Ms. Zuzana CapeauAug 14, 2016

RE: Hampton Bay LED Track Luminaire Model 16031KIT - Biege finish

I bought two track light sets in 2013. Each came with three dimmable LED lights that were supposed to last for years. I have four dead lights today. I am dismayed that I cannot replace the bulbs in these units and am expected to purchase complete replacements at $ 49. 95 per piece. With six units - that is over $300. 00 in total. This is unacceptable. I would like a refund for all six of these lights so I can purchase different units that have removable bulbs for the future. Please let me know what you can do to accommodate my request. Sincerely - Zuzana Capeau .

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Customer care female
Ms. Esther O briAug 11, 2016

I purchased the Hampton Bay Simone patio collection from Home Depot several years ago. The paint on the entire patio set is falling off and went to Home Depot to try and find a match for the paint, there was none. Home Depot suggested i contact Hampton Bay directly and could not provide a phone number. After a Google search i found 866-875-5488, which is actually Home Depot credit services. Is there anyone in Home Depot or Hampton Bay that can assist me?

Sincerely,
Esther O'Brien.

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Customer care male
Mr. Bruce BaillieJul 25, 2016

I purchased my third Hampton Bay ceiling fan (model 41350) for my home. Thew instillation is simple and straightforward. When I finished, the fan or lights would not come work. I connected the fan direct and it worked just fine. I tried the remotes from my other fans and they did not work. (Of course I set the dip switches). My new remote would not operate the other two fans either. Since Hampton Bay offers a one year warranty, I request a new receiver and remote. I will send you the defective ones for your review.

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Customer care female
Ms. KathrynJul 22, 2016

I would like to make a complaint regarding customer service overseas that represents Hamptom Bay Fans. I was hung up on six times over a course of two days, gave a customer service number to the Alamo Car Rentals (800/462-5266), put on hold and then hung up on. The overseas service is the WORST EVER What a waist of money and such poor representation of your company.

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Customer care male
Mr. Ulysses RodriguezJul 20, 2016

I purchase four Low voltage 120 watt digital transformer for landscape ligthing on 03/12/16 at home depot store in Mayaguez Puerto Rico they was working perfect up to this month light start to blinking I change the transformer and it start to work ok I now the transformer have two year of warranty what I have to do.

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Customer care male
Mr. Rehman RatnaniJul 17, 2016

I purchased Hamton Bay ceiling light fixture(SKU 1000 773 910)
from Home depot on Friday and booked the electrician to install in my bedroom. When he opened the box the following defects were found, it is mu guess that someone bought this and returned to the store and they just tapped the box and put on the shelf. 1) The Fixture code 773546244749, description: Addair Ceiling Light, Oil-Rubbed Bronze finish, Frosted White Glass shade, uses (5) standard bulbs up to 60 watts, size 18. 3in D X 14in. H
The ceiling fixture is not straight and lots of lines or tool marks. The Frosted whit glass shade is chipped on one side with small crack. I went back to Home depot and they do not have this in stock and do not carry any parts etc. They recommended me to call the company to send me new without any defects. I need to have this for the electrician who is coming next Friday to install and do not want to pay him twice if I do not receive the replacement fixture by Friday. Thank you.

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Hampton Bay Customer Service Care Phone Number 275983
Mr. Clint BetteridgeJul 15, 2016

Hello I purchased one of your patio sets three weeks ago at homedepot in saint john new brunswick canada. Today as I was sitting while I was enjoying the set the umbrella was blown a bit to one side. It is in a umbrella stand. The movement cause the plastic to flex and it snapped. I have attached a pic of it. The product number I got off chair is 2000749 102015. I would like a replace part so we can continue to enjoy this set.

Hampton Bay Phone Number Customer Care Service
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Customer care male
Mr. David SaulsJul 07, 2016

Approximately one 1/2 years ago I purchased eight landscape lights from your company (model 1ww1501l-2). Within the last two weeks, I have had to replace two of them. When I first bought them, I was told by the salesperson for Home Depot that the were led lights and would last a lifetime. When the first one burnt out, I took it back to Home Depot and was told that the light could not be replaced and I would have to replace the entire unit. Thinking now that it is only a matter of time before I have to replace the other six, needless to say I am disappointed in this product and feel the customer should be informed of this problem before their purchase. I will certainly spread the word.

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Customer care female
Ms. Lori MccormickJun 17, 2016

I purchased several of your solar lights on stakes last year around this time. Sku on the inside is Sku: 248566. After only a few months, all, but one stopped working. I decided to purchase new batteries because I couldn't afford the expense of purchasing all new solar lights. After replacing the batteries, all, but three still wouldn't work. two will work of I "bump" them, but only for a short period of time. I'm assuming there's maybe a short somewhere? But the 3rd still will not work at all. I purchased this brand because I thought I was getting a higher quality of light. I am very aggravated and disappointed. The globe and stakes are still fine, it's just the top where the battery goes that needs replacing.

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Customer care female
Ms. Doreen ConlinJun 11, 2016

I have a hearing difficult and have great difficulty with phone calls. After trying several times, dialing customer service at 1-877-527-0313, I was not able to even make my way through the menus presented. Thus, I would very much like to converse with someone by e-mail re the following matter: I need a replacement shade for my recently installed (Hampton Bay) Addair ceiling light fixture. I do hope this will be possible.

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Customer care male
Mr. Helen PoveyJun 09, 2016

I was speaking earlier this week with Sheila in Customer Services about my Hampton Bay fans Windward IV 52in. I have just visited my condo before guests arrive and the replacement fan which we bought in January now does not work. The light is OK and there is faint click, but the blades are not turning. I will have to check with my guests when I can have access so that you can trouble shoot. This is not good so soon after purchase. This is the 3rd fan we have had a problem with in the same condo. We have two of these fans in the living room area. Thank you Helen Povey .

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Customer care female
Ms. Clare MillerJun 01, 2016

I need some advice regarding the powder coating on my patio furniture. The set will be two years old in 9/16. On some joints and places where moisture could settle, the finish has broken down. I am not complaining on this issue, but I would like to know what is the best method for keeping the metal from rusting through. This set does not have cushions. However, I do have two patio foot rests wherein the cushions have faded. I appreciate any help you can recommend to remediate the powder coating on my patio furniture.

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Hampton Bay Customer Service Care Phone Number 267078
Mr. Nick MininniMay 29, 2016

I'm a long time customer and have always loved the Hampton Bay products, but I purchased a bunch of seat cushions at the beginning of last summer and have had them in a shed covered all winter. I recently took them out and noticed they had faded significantly to where I thought they had a dusty film on them and just needed to be washed To my extreme disappoint it wasn't dust. They faded and look terrible I can not look at them like this let alone invite people over to sit on them and I spent a lot of money on these things and I'm truly disgusted that I already need to purchase new cushions after only one season of use I've spent tons of money on Hampton Bay products and I'm truly hoping the company can do the right thing and rectify this situation for me otherwise I'll have to take my business elsewhere. I appreciate your time.

Hampton Bay Phone Number Customer Care Service
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Customer care female
Ms. Carol HuffMay 25, 2016

I purchased the Hampton Bay Fenton Outdoor Furniture four piece set. This comes with cushions, but not slip covers. I have searched for hours and cannot find the correct slipcovers for this set. I ordered a set, but they do not fit so now I am already out $200. I now have a patio set that I cannot use. I have $600 invested and we cannot use the set as the cushions are white and will show everything. I called Home Depot and they steered me to purchase the wrong slip covers. I either have to return the entire set or purchase every day cushions which do not fit it which will also cost me over $400. I am extremely disappointed in this situation.

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Customer care female
Ms. Karen DueckMay 24, 2016

We purchased a bramford gazebo from home depot in Brandon Mb on Saturday. May 21, 2016. We set it up today, not impresssed after paying over $1000 for this item I would expect good quality. If we lived in Brandon I would have returned it. My husband had to fix parts as they were bent, some parts had to be pried apart as the roof couldnt slide in. The netting is terrible, there were six rings to attach the screen missing, they should have better attachments for the poles. The item was too heavy to return, but i would expect better product from you. We were short bolts as well. Please do something to rectify this as we waited for a few weeks for this to come and now I would not recommend this product. We chose to purchase from home depot thinking product would be good.

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Hampton Bay Customer Service Care Phone Number 261741
Ms. Judith CockerillApr 13, 2016

Hello :)

I purchased the Hampton Bay Marysville patio dinning set on Apr 7, 2016. When it arrived on April 12th, the ceramic tiles had become separated from their packing and two of the tiles were chipped on the corners. The missing pieces are very obvious when placed in the table. It must have been a rough trip because the box had been ripped and there were scratches in the powder coating and three of the chairs had bent legs. We were able to fix all, but the tiles, and would really be happy with our new furniture if you send us some replacement tiles. Photo attached. Thanks :)

Judith Cockerill
10629 W Roundelay Cir
Sun City, AZ 85351

623-215-4125.

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Hampton Bay Customer Service Care Phone Number 258984
Mr. Guy ZappaMar 21, 2016

I had purchase a 4-Light Vanity Fixture, Model NB49302. I had installed this fixture in the down position. (Shade pointing down)
I started to mount the shades with the socket ring and found that there was very little room to rotate the socket ring in the shade. I turned the socket ring with two fingers to try to get a snug fit. Well, that is
impossible to do with a small opening in the shade. The shades are not tight against the flange. There should be a special wrench for tighten
these socket rings. Do you have such a wrench or what can be used to tighten these socket rings.

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Hampton Bay Customer Service Care Phone Number 255408
Mr. John BarwickFeb 23, 2016

I have not called you as I do not have the time to be put on hold as I work full time, but I am able to e-mail. For over one year I have been given the ongoing run around from Home Depot for the Charlottestown patio furniture set we purchased on line. We have been into the store on several occasions and been told as it was on line we have to communicate on line and they just turn me back to the local store. The deterioration in the cushions is heartbreaking and today Home Depot finally suggested I reach out to you directly as the manufacturer. You can see from the attached pictures the fading is horrendous Please help me.

Hampton Bay Phone Number Customer Care Service
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Hampton Bay Customer Service Care Phone Number 254046
Ms. KorenaFeb 09, 2016

We purchased a patio set last year in Canada and it's been on our covered deck the whole time. A gust of wind picked up the glass right out of our table and into our sliding glass door, both shattered and cost us close to $600 in repairs. The table stated that the glass is tempered so I am surprised that it broke and there is just a few holding posts that the glass sits on, but nothing actually holding it there.

Hampton Bay Phone Number Customer Care Service
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Hampton Bay Customer Service Care Phone Number 252303
Mr. JerryJan 25, 2016

I installed a doorbell last year and this year and this year it rang by itself. I pushed the button and all sounded good. HOWEVER I did not know that the two screws in the back of this button had shorted out on my aluminum siding and the transformer was on for sometime. My sister was here and heard it humming as I did not. I remover the plastic cover over the bell in the house and it was so hot it burned my finger. I am sure if left alone for some time with no one here it could of lit on fire burned the wires and plastic cover and maybe the house. I understand it is low voltage however a label on your package would be nice.

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Hampton Bay Customer Service Care Phone Number 247015
Ms. Joan FreemanDec 06, 2015

I am on receiving my second Hampton Bay Fireplace, first one was damaged on the top corner and same side bottom, now I have my second one and it has color discoloration marks on the top and scratches on the bottom. Do you have touch up paint for the white one of order number C433434538 reference S4256501 Item 1000-625-773derry 32 in compact infrared electric fireplace in white.

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Hampton Bay Customer Service Care Phone Number 243833
Ms. D PicardNov 04, 2015

Hello Hampton Bay, I live in Mexico and do shop at your Home Depot outlet in Playa del Carmen. Currently I am looking for ceiling fans. Considering the climate here I would like to get most efficient fans available. It is rather difficult as the critical information regarding CFM output is not included on the box or in the manual or on the website. Therefore I am forced to write to you the producer of the merchandise to find out these specifications. The models I am interested in are as follows: Lucerna 52", Noella 52", Durango 52"…Could you kindly please advise as soon as you can…Looking forward to your reply and thanking you in advance, D Picard .

Hampton Bay Phone Number Customer Care Service
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Hampton Bay Customer Service Care Phone Number 243086
Mr. Timothy J. NicksickOct 28, 2015

I purchased a ceiling fan from your company and it has been a complete and utter disaster. I had an electrician assemble and hang the fan, the light and three speeds didn't work properly. I received a capacitor and was told this would solve the problem. Again an electrician took down the fan and replaced the capacitor and again it did not work. I was told another part, a relay I believe, would be sent and again the electrician will come back to try to fix it. Thus far I have paid $190 dollars still nothing. Your service dept is excellent, your product stinks. I will tell everyone I know to never use your fans, they stink I have four other ceiling fans, none from your company and they all work fine, only your company has been a nightmare. I wish I had never bought it.

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Hampton Bay Customer Service Care Phone Number 240487
Mr. Rudi JockOct 01, 2015

My name is Rudi Jock 416-391-1333 (Cell phone 416-450-3787I ordered a replacement glass globe through Hampton Bay customer service, NOT through Home Depot. Hampton Bay was kind to send the glass free of charge, and only charged the $35 shipping. Today I received a Door Tag DT7096 4085 3024 from Fedex, and when I called they had no record of that tag number, and no record of any parcel being shipped to my address. Please look up my request by name and phone number- 416-391-1333I submitted a complaint to Fedex for the unmarked door tag My complaint number with Fedex is 0930563227It would be wonderful for Hampton Bay to get a refund for the shipping cost, and send those funds back to my credit card due to the utter lack of acceptable service I have received. I must now contact the office at Hampton Bay and get the tracking number and take matters into my own hands. The number i will call is Hampton Bay direct at 1-800-330-3267.

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Hampton Bay Customer Service Care Phone Number 240270
Mr. Jerry KingSep 30, 2015

i have a wall mounted solar powered light that is motion activated. the light is set to remain on for one minute. recently, it is remaining on for only a few seconds. this light is in a location that is activated only a couple of times a night. the solar panel gets full sun light for most of the day, the manufacture date on the batteries is June 2012, what might be the problem?.

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Hampton Bay Customer Service Care Phone Number 237747
Ms. EileenSep 08, 2015

Hi, I have a Hampton Bay fan, purchased about 10-15 years ago at Home Depot. We love it, but have lost the remote. It's mounted on a very high ceiling, and I cannot access the top of it to change any transmitter. SO I purchased a remote control on eBay, and am hoping you can tell me the "default" code of the fan I own so I can program the new remote to work with our fan. A picture of our fan is attached. I was able to climb on a table and take a photo of the model number (?), located on a green button at the top of the fan. It says OC2. (There's a bar under the OC, and the two is under that.).

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Hampton Bay Customer Service Care Phone Number 234415
Mr. Lloyd NoelAug 05, 2015

We purchased your Hampton Bay Westbury 7piece Patio Dining Set two years ago this month. The set gets used approximately four times a year in our Florida home. Both swivel chairs are broken due to poor aluminum welding in the support frame. I tried to do a repair on these breaks, , but no success. This is a safety issue which caused injury to a child when the chair collapsed. It would be wonderful if these two chairs could be replaced with a similar design except better quality workmanship.

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Hampton Bay Customer Service Care Phone Number 232313
Ms. Vicky SteensonJul 14, 2015

I purchased a Hampton Bay patio set from the Home Depot late last year, please see the photos attached at the fading that we are experiencing. It's very disappointing that we spent all that money and not receiving the quality that we should, please let me know what your policy is. I also wanted to let you know that the table was indoors all winter and is under a covered area.

Hampton Bay Phone Number Customer Care Service
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Hampton Bay Customer Service Care Phone Number 230775
Ms. Karen GiombettiJun 22, 2015

I just purchased a two wicker chairs from home depot in Secaucas New Jersey. I just put them on my terrace and noticed that the seam on the seat cushion is shredded. To me, it looks like the fabric is dry rotted. I have pictures and will send if you give me an email address. Please help.

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Hampton Bay Customer Service Care Phone Number 226192
Mr. ScottApr 21, 2015

Bought a Hampton Bay 31 inch solar garden light. Needed a battery. Called the number on the information with the light at 1-925-777-0388. After a million calls to this number with no response I am very frustrated. All I need is a battery please. Also, you cannot find these batteries on the internet. What a joke. I will never buy your product again and I am sure you wont respond to this as well. UPC CODE 9629600225.

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Customer care female
Ms. Jill kunkleMar 31, 2015

We purchased two set of solar lights last summer 11688 we loved these lights lined the front of our home with them, discovered one of the tops where the battery and bulbs are located are rusted the bulbs are falling out can we get a top replacement for these lights really do not want to purchase another set not even sure if they still have them we loved the bronze and the style. Thank you Jill Kunkle

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Hampton Bay Customer Service Care Phone Number 220953
Mr. Mark V. PorioMar 09, 2015

I purchased three haven ville ceiling fans from Home Depot a couple of months ago. I was customizing my unfinished basement. Upon completion I installed two of the fans. The third fan To my surprise upon opening was missing several items. I returned the fan to Home Depot, I didn't have a receipt they told me the item was "discontinued" and told me the fan was marked down to a "PENNY"Now I'm upset, I'm missing the ceiling column cover. The bracket, the three fan blades, the others are scratched, and the light bracket that hold the lighting kit on. The were marked down from $129 (I think) to $99 which I paid. Please help.

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Customer care female
Ms. Georgia DeardenJan 30, 2015

I am writing to tell you I am very UN-impressed with your product! We bought two wall scones from home depot and your horrible manufacturing of lining up the lines and the glass cover to go together does not hardly fit properly. Therefore there is stress on the glass cover. Also with that, once we were done had turned the lights on for 20 minutes after we turned them off the glass had cooled off and split right down the middle. I do not live close to town to go replace my glass covers, so I have now wasted my time and gas driving there not only once but now twice because the second light cover has also now cracked right in half! I don't know if there is anything you do in this situation but now I am thinking of getting rid of your horrible lights completely if I am going to be having to waste extra time and money if they keep cracking when they are not supposed to be. Thanks Georgia Dearden

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Customer care male
Mr. Richard PlantJan 16, 2015

I have a Southwind V fan with light which an electrician is moving to another room. He can't tell where the green ground wire attaches to the fan rod (not the ground on the holding bracket). I removed the rod ground wire when I took the fan down from its previous location, alas. Can you help?

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Customer care female
Ms. Shari FriesenDec 28, 2014

We received a "torchiere with reading lamp" floor lamp for Christmas. My husband set it up in the afternoon of Christmas day. two days later, my daughter and two year old grandson were sitting under it with the reading lamp on and the glass of the reading lamp blew out. It broke into three pieces hitting my daughter in the arm and burning her. I felt the need to let you know as I feel this product should be recalled or someone could get seriously hurt.

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Customer care male
Mr. KeithDec 27, 2014

Purchased a Hampton Bay Altura ceiling fan 56 at Home Depot. It was purchased Nov. 15 2014 and the receiver and motor died on Dec. 22 2014. So far all I've gotten is the run around, and no offer to replace " Receivers on back order" or " We'll see if our supplier has the motor in stock, we will return your call. If Hampton Bay cannot stand behind their products, they should quit building them in China, and start building back in the US, then maybe they will start building a quality product again. Extremely disappointed.

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Customer care female
Ms. Toni VaughtDec 20, 2014

I have received two electric fireplaces in the past three weeks and both have been damaged. This is after picking them up at Home Depot and both boxes were opened, one was even in the box upside down. What is going on? Is this being shipped in this condition or do you need to check with your shippers? This will be four trips to Home Depot and still no product. I usually have a great experience with Home Depot I guess this is why I am so upset.

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Customer care female
Ms. Patty KilohDec 17, 2014

Not really a complaint,but a need. I dropped and broke the glass for a new Hampton Bay flush mount fixture that I was installing. I need to get a new glass for it. The ceiling light is SKU 533 656. It is a flush mount fixture, antique brass finish, white glass, assembled dimensions 13. 75 x 4. five in. The numbers on the scanning bar are 28515 56724. Can I get a new glass please?

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Customer care male
Mr. Hedayat SolaimaniDec 15, 2014

Bought a pair of lanterns with motion sensors and after only a little over a year the sensors do not work. These wall mounted lanterns were quite expensive at over $54 each. I would like either replacement lanterns or a refund. I am very disappointed. Model number 592 082. Please let me know. I purchased them from home depot.

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Customer care male
Mr. Lamar BurdDec 11, 2014

I have two Motion Detector lamp fixtures, model/catalog number 561456. One is working OK in the auto-detection mode, but the other one comes on without any motion/heat (infrared) signal and won't go off again unless the wall switch that powers it is turned off. I tried "resetting" it by doing the off-on-off-on maneuver outlined in the instructions. I did this twice; once to get the light off and then once again to put the light back into the auto-detection mode. This seemed to work, but the light came on without any infrared signal and would not go off again. I suspect the control circuit board is faulty. Can this be obtained from you? I'm fairly certain I could switch it out with the old one and see if that is the cure. LamarBurd.

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Customer care female
Ms. Michelle KozakNov 27, 2014

I bought a Hampton Bay fire place in September and all it does is click and the flames run backwards. For the money I paid 189. 00 it should have lasted more the two months. I would never buy or recommend this fire place to anyone. The name of it is Derry infrared electric fireplace model number.

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Customer care male
Mr. Michael D GustafsonNov 11, 2014

I just finished putting together a ten x ten ft patio. When opening up the package of roof fabric, i was disappointed to only find the awning piece and the top piece as well as the vent piece were missing. My wife called and verified the order from home depot and confirmed that in fact we did purchase this patio. So the response was that it was an inventory item and would be shipped in seven to ten days. This message to relay a number of items, first how could these two items be forgotten in packaging and as a service to the customer, i would like to see the items shipped sooner than later because I am very disappointed that something like this would happen. Therefore, it would be nice, if Hampton Bay would throw in the bug screens as a complimentary gift for the error and then i do not have to tell people about why the top of the patio is missing in conclusion. I am hoping that when my wife referenced the top missing that the warehouse people send both pieces.

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