I initially purchased Guild Wars 2 during its release. I came back to play the game around two months ago. During these past two months, I have been incapable of logging onto my account both on the forums and the site. I cannot even submit a ticket or reset my password, because despite HAVING the purchase code, i am incapable of using it without knowing ONE OF MY CHARACTERS NAMES. If the account were hacked as i believe it was then such a mad request would be impossible to accomplish even with remembering my characters name. It is also asking that i check my phone for the code. I do not have a smart phone or a smart phone app as those things do not interest me in the slightest. I feel as though, i was robbed and i am now incapable of contacting Customer Support. What must I do to not be robbed by a corporation such as Arena net?
I am a GW2 player and I have my account, but today I've tried to log in and it doesn't let me because the game says there's another person playing with this account already, and i do not share my account with no one.
I am afraid I coudn't get my account and my characters back, I need help.