To whom it may concern I cannot log into Guild Wars one Because I cannot remember my password or account name or any other information I need to be able to log into the game. If you need my Access Key
I've been trying to get into my account,, but I've not received an email for password reset or authentication. So I can not even get in on the site and their phone number is for money things only, not account stuff. This is very frustrating It's been over 24 hrs and I still can not play the game I paid for.
Hi, I'm trying to log on into the game, but it's showing me that I'm at a different location than I'm actually at and the Ip address is not the same as that of my router. This started happening yesterday and I have no idea how to fix this.
When i am trying to log into game I get this error 11:1001::8008:188Ive even tried several different time resetting my password I cant even log into my account on website.
Worst customer support from a company i have ever seen, have trawled through forums for the past three hours to no avail, will just have to wait for a response to my ticket i sent, but apparently they take 4-5 days to respond terrible terrible service to a paying customer.
I initially purchased Guild Wars 2 during its release. I came back to play the game around two months ago. During these past two months, I have been incapable of logging onto my account both on the forums and the site. I cannot even submit a ticket or reset my password, because despite HAVING the purchase code, i am incapable of using it without knowing ONE OF MY CHARACTERS NAMES. If the account were hacked as i believe it was then such a mad request would be impossible to accomplish even with remembering my characters name. It is also asking that i check my phone for the code. I do not have a smart phone or a smart phone app as those things do not interest me in the slightest. I feel as though, i was robbed and i am now incapable of contacting Customer Support. What must I do to not be robbed by a corporation such as Arena net?
I am a GW2 player and I have my account, but today I've tried to log in and it doesn't let me because the game says there's another person playing with this account already, and i do not share my account with no one.
I am afraid I coudn't get my account and my characters back, I need help.