Hello, The iphone five on my account will not connect to 3G if LTE is not available. The LG phone connects, but the iphone five flashes 3G three times then goes to 1x. It connects to LTE in open areas however. I have tried carrier reset and profile updates.
My phone dose not and has not worked I have two phones from your company I have called nine times or more tying to solve the problems and they have not been solved customer. Service said they would send out replacement phone's and have not. I would like some help with these problems.
I accidentally order an extra device, but I can not get a refund or in contact with anyone. Not a good start with this company.
I've sent out email couple of times regarding to a wrong charge in my account, but did not receive any response within a month. I tried to call, but waited for 20 minutes, but unable to get anyone answer. How long would you expect me to wait for your response ?
I can not get a reply on my emails.
There nO one is helping. I am on hold for hours. I want a refund.
Can't connect this device. No help on tech line I was on hold one hour. I called five times or more.
Trying to find out why I cannot attach photos to an email from my computer. Tried to call for help, calls could not be completed.
Chastity your rep said she'd call back, but her tone suggested. She didn't believe me. Is there no way to see if thr Wi-Fi gizmo's was ever activated and /or used?
NO my issue has not been resolved. I ordered a freedom pop in. Late March. I later called when my laptop was not repairable This call took place within three days of order. I was assured I called within the buyers remorse period I never rec'd the device BUT I've been charged $13. 98 every month since March. My calculations shows your company owes me $125. 82 and I world like a refund check in that amount. I have a WalMart Money Card. It"ll take 7-10 days to refund it to my card. WM MoneyCard assures me a check will faster although as long as my money is returned forthwith Ido not care which way. Urwfund itI spoke w/ Chastity @ the number provided on your website. WalMart Money Card does not provide a monthly statement. Its a prepaid debit card. I only learned of the missing $ 125. 82. To say I disgusted is an understatement?