Flexsteel Customer Service Support Information

563-556-7730    call by skype, if installed3400 Jackson Street, Dubuque, U.S..www.flexsteel.com

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More Customer Service Information

General Contact Numbers +1-870-743-1101
Sales Contact Numbers +1-870-743-3390
Additional Contact Numbers 888-999-7777

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Flexsteel User Queries

Customer care male
Duane CookOct 13, 2016

We bought a glider recliner from Woods Furniture in Turlock Ca. The recliner mechanism went out on 08-06-16 it was less then a year old. They pick it up for repairs and it has not been repaired. They say you will not send the mechanism to be repaired. We want to know why it is taking so long to get the glider repaired? Why is Flexsteel not honoring their warranty? Please contact us with a answer.

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Customer care female
Hilary StubbenMay 05, 2016

Please remove the inaccurate customer service telephone number you have for Flexsteel Industries, Inc. Please provide me with your company's corporate headquarters and physical location. The current phone is inaccurate and goes to an adult phone number. This needs to be removed immediately.

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Customer care female
Carol LeeFeb 24, 2016

I bought a Flexsteel sofa from Bond Furniture in Loveland, Ohio April 24, 2014 and it was delivered April 29, 2014. The style number is 7512-31 and sofa fabric 713-11. In December 2015 the frame broke. I also bought a five year protection plan which when I originally went in they were more than happy to help me. They sent someone out right away, but that was almost a month ago. I have had a broken sofa for a month and I think customer service should be a lot faster than that. Bond said that the frame was guaranteed and that they would contact you and then come and pick it up. It has been three weeks and I can not get them to return my phone call. I just want my couch fixed or perhaps a new one if it can not be fixed to look like new. The material has held up fine. I hope to hear from you soon. Thanks you.

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Customer care female
KayApr 16, 2015

We bought a Flexsteel leather love seat recliner January 2015 and returned it because of terrible skunk smell. We exchanged it for a Flexsteel leather sofa recliner thinking that the sofa was produced different, but we were wrong. The leather sofa stinks after stunk too, especially when it gets warm. Research showed me that the leather is sheep material and not properly worked with. Also the furniture company where I bought the skunk smelling Flexsteel leather sofa told me that the sofa recliner as also the love seat is made in China I am wondering what kind of chemicals are in or on the leather because I feel sick and get headache after sitting for longer time on the sofa. I also wrote to Flexsteel six weeks ago, but so far I did not get any responds. Never again I will buy anything from Flexsteel. The skunk smelling sofa will be returned.

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Customer care female
Justin MillsMar 20, 2015

You are displaying a number that is NOT APPROVED by Flexsteel. Please take down our listing IMMEDIATELY. You have incorrect information about our company and you are displaying a phone number that is NOT AFFILIATED with our company.

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Customer care female
KarenJan 30, 2015

Your 888-999-7777 number goes to a 'hot' line for women. What is your actual phone number. I have a question about your Flexsteel dominique reclining loveseats. Do they come without power?

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Customer care male
RonNov 29, 2014

Attempting to contact Flexsteel customer service @ 8889997777 got hooker furniture for hot babes and guys my double recliner in blue leather has been great, however, one piece of leather near the center of the seldom used area is disintegrating to holes and cracks. This leather is as bad as my spelling. Maybe I'll go to hooker furniture if I'm just looking to get screwed.

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Customer care female
Lori BolcavageNov 16, 2013

I purchased a flexsteel latitude rocking chair for my dad last year as a christmas present. The chair was a special order from china and arrived to his home on. The chairs appearance after a few months looks worn as the leather is sagging and hasnt maintained its shape. I called the furniture store where the chair was purchased and a flexsteel rep came into my parents home to fix the problem for a free one time repair. The stuffing placed in the back of the chair for the repair has been continuing to fall out onto the floor. This chair is not holding you to the flexsteel name. I just recently contacted an you holstery shop to have the chair correctly fixed. Both the seat and the back of the chair needed more padding and cushion. I had to pay out of pocket for this repair, And would like to send you both the invoice for the chair and for the repair. This chair is not holding you to the reputation of the american brand name of flexsteel that i have e to know and love.

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Customer care male
Don ScottOct 09, 2013

We bought sofa and love seat from R.C. Willey in Las Vegas. Both items suck. Cushions went flat in one month. Love seat recliner latch broke. We spent to much money

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Customer care female
Maratha BoydSep 02, 2013

we bought this chair from sams furniture in springdale ar. thinking we were buying one of the best quality chairs out there! and we were told the warranty was second to none, but six months after we bought it we had to have someone come out and adjust the mechnisim because it just did not sit right, then later had to have them come back and they replaced the entire mechnism.Now it is bad again and we were told by the store that all they will do is give us another mechinsm, but we will have to pay to put it on or that my husband could do it!We just want a good chair that sits right, when you sit in this one and try to watch TV you are looking at the celing!I feel like someome should stand behind this chair better than this, as we feel we paid alot of money for it and it should hold up better than it has.My husdand is not a huge guy or anything so I am sure that is not the problem!please feel free to call me at either one of these phone numbers,479-636-4933 or 479-426-8793! thank you

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Customer care male
FRED SCHEPSAug 23, 2013

re: WATER STAINED SOFFA CUSHION
PURCHASED SLEEPER SOFA ON 05/29/2013 FROM TODAY'S HOME FURNISHING,NAPLES FL.
THEY REFERRED ME TO THE DELIVERY SERVICE CO...S and K DELIVERY SERVICE.CONTACTED THEM OVER AND SENT OVER THREE PHOTOS OF THE STAINED CUSHION.THEY WERE SUPPOSED TO CONTACT FLEXSTEEL REGARDING THIS MATTER...NEVER HEARD BACK FROM ANYONE.
VERY POOR CUSTOMER SERVICE.

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Customer care male
MontyJun 29, 2013

Furniture broke two days after delivery from just sitting in it. Terrible retail experience and no real way to contact Flexsteel. It's obvious they do not want to hear about it or there would be a phone number or email avenue. I threatened litigation and a "repair person" called an hour later after having waited a week. This repair person barely speaks english and speaks way to fast. When he arrives I will clearly explain I won't accept fast talking bull-crap and that he had better be a highly trained and Flexsteel approved repair entity or off he goes and hello small claims.

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Customer care female
DebraJun 24, 2013

Furniture is crap. Recliner handles are broke No one will answer phones, wrong numbers on website, and the dealer can not fix issues! Website will NOT let you submit comments or email

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