I purchased fit bit thru Amazon on Feb 14th 2014. It band cracked in few weeks. It was replaced by your office. Now I am unable to charge. It can be on USB port for even 12hrs There is no charging. I tried to clean contact rubbing with clean paper of no help. Appreciate if you please suggest the solution unless you have designed this product for one year life span only.
I have written before about my Fitbit not holding a charge. It works fine for a day or two then totally dead. I love it and tried what you have told me to do. It takes a charge, but only lasts for short time like two days. Thank you for any help you can give me. LaDonna.
My Fitbit flex stopped tracking last evening at about 8:00 pm. Tried to re-sync on my laptop with no results, really not sure what to try next, would appreciate some advice what to do next.
When I put my battery into the charger, it is loose and won't stay in to get charger. What can be done about this? I have the Fitbit flex.
After purchasing second charger for the flex with no better results than the first, i gave up and upgraded to the fitbit charge hr which plugs directly into the module. My flex had been a battle from the beginning (6 mos. ) to get it to charge. Just got frustrated with dealing with it. They both keep me motivated and i like that, just wish there was better support. These items are not cheap.
The mailbox didn't introduce itself, and stating it is full. Tried another numbers. Disconnected and asked me if i want to contact one of four companies who shares the same numbers, and Fitbit CS is not one of them.
Hi There, I have Fitbit ARIA device which model number is FB201B and it is under warranty. This is request to you that. I have already been raised a complaint to your support@Fitbit.com. As case ID is Case number 04211019. two and half days already left and i didn't get any reply from your side.
To whom it may concern, I need a charger with my Fitbit and was hoping you could send me one. When I went to charge my Fitbit it was not in the package. Thank You ToniCox. Excited to get started. Thank -you.
My credit card was compromised and I contacted Fitbit the moment I saw an unauthorized transaction on my account done by the frustrater, in efforts to stop the product from getting sent out. To my surprise, Fitbit did nothing and continued to process the order, transaction was posted to my account, product goes to the frustrater. What kind of controls and policies does this company have?
After calling the above number, the message was that the number was unavailable, i also had a difficult time trying to find a customer service number for Fitbit. I have to replace the battery in my Fitbit and after doing so it would not turn on again. It has some sort of problem.
No response. Got a click off. I was calling to facilitate a return. Your website says there is a returns form, but it is not accessible on the site. Terrible for consumers.
Good Day Team,
A month back a colleague of mine helped me pick a fit-bit flex from Australia. It was working in the best of the condition until a week back it stopped syncing. Bluetooth was not getting recognized. The device was getting charged completely and once charged device is taken off the charger it goes off. I looked up the net and did all the basic unit testing and did follow the instructions from the fit-bit's official site. Did manage to watch few videos on YouTube and followed all the steps, but in vain. This is my second attempt of dropping a note to Fit-bit team as my initial query came back as resolved without being contacted, which was little disappointing. Do let me know how can I get this fixed? I reside in India and will be able to ship it across and get a replacement or is there any other means to get this issue resolved. Waiting to hear back from the team. Kindly do the needful,
No, complaint. My name is Rosa Lawrence and i am a teacher at Hopewell High School in Hopewell,VA. I am very interested in your product which i think would be good for our school system. This is my e-mail address rmlwith@gmail.Com or rlawerence@hopewell. K12. Va. Us it will be a great honor if i could speak to someone about this product which i think i could help market these items.
We are still waiting for your answer refer our problem with the mall functioning Fitbit. We forwarded our email last week. Please reply by email as we are currently in UK.
I got the fit bit for my wife, still have the
Box and all the gear, but have lost the
It works for about ten min then just
She has asked me to return it because
It isnt what she wants and it did not help
In selling it too her with the fact it dosnt
I got it from dick smith at livingston
In canning vale perth western australia,
About two mths ago.
Are you able to help
I HAVE HAD MY FITBIT FOR CLOSE TO A YEAR NOW AND THE PROBLEM I AM ENCOUNTERING IS ITS NOT STAYING CHARGED FOR A LOT TIME, I CAN NOT SEE MY ACTIVITY ON THE SCREEN AND ITS NOT RECORDING EVERYTHING DAILY. I SEE THAT ON THE INSIDE OF MY FITBIT IT IS CRACKING ACROSS THE EDGE I USE MY FITBIT ALOT AND I WOULD LIKE THIS TO BE REPLACED. I AM NOT SURE IF ANYONE IS HAVING THIS PROBLEMS, but I WOULD LIKE TO ADDRESS THESE ISSUES. I HOPE YOU CAN HELP ME.
hi my fitbit isnt working anymore i bought it in January this year i would like it replaced