I am so disappointed with you company. I have never seen such mockery, every time I load the card, there's a company that's always charging my card. When I called to get my move back or to at least find out what is going on.i was informed by Ronald Gomez I'd 77573. Told me he can't help I would have to write them a letter with date and time of the transaction. Know if I knew of the time and what it was would I be calling . I want my money back and I will not write you guys a love letter for my hard earned money.
Didn't get answer needed card number working.
My card was denied when I tried to pay my phone bill so I called the.
Number is out of service fix your phone lines. I have about two hours trying to reach this number.
Upon calling the above Customer Service number to access my Account Balance, the phone just rang several times, then disconnected.
They did not put my apartment number and I cant do anything with my card until this problem is fix.
I have been charged multiple times for an item that I no longer want.
It was horrible they all sound like a bunch of robot's I called one week ago and asked a customer service Representative can what was the limit for my taxes to be loaded into my account she told me under 10, 000 and I will be okay. I call back when I suppose to receive my taxes and they tell me they rejected my refund check because it was for 9, 000. Excella Card needs to be more aware of the amount they tell customers and warn everyone the amount limit that's loaded into their card so people will not scramble at the last minute to call the IRS. This is a damn shame and there is noo be I can speak with to resolve my issue. Those people do not care I'm going through to much and I can not even see my money.
I lost my card can i transferred my money to another card.
As of 27th of December 2014 a total of $294. 00 was taken from my card without approval i was told it will take up to 90 days for me to get my money back. I really think excella is the worst prepaid card company so this is why i wrote nys banking and the media on how corrupted excella is. This is not the first time this has happen to me with this card the last time someone deducted 20 dollars while i sat at my work desk the charge was upstate new york and i work in brooklyn i never received the proper paper work to dispute the charges. So evasive action has to take place from help me howard to new york state banking department. And my lawyer i will not let you robbed me of my hard earned money. Bbb i see have hundreds of complaint with excella but i will get money back.