I have been a Ebony subscriber for several years and never had an issue until nowI have not received my July, August and September issues for 2015. I would like for someone to contact to resolve this issue. Also, the past issues are all coming in late when the month is about over. I'm seriously condsidering not renewing my subsription for this magazine. This is poor customer service.
I have received two books and I haven't signed up for anything.please don't send another one.I am not paying for something I never asked for and they go in the trash!PLEASE DONT SEND
i called ebony magazine at the toll free number. you cannot speak to anyone. they advise you to send an email and no one gets back to you. how can you run a business like that. shame on ebony magazine.
I have started receiving magazines that I never subscribed to receive. These magazine have my name and address on them I do not know why I'am receiving these magazines from you company. Please, please remove my name from your mailing list I have already received two(2) please let's not make it three(3). I have "no intention " of paying for something I haven't ever ordered. Thank you for your time.
This complaint is for Kierna Mayo. I rec'd your magazine thru the USPS, I did not order this magazine Please remove me from your subscription base and refund any funds charged to me. I sent an email to your company yesterday confirmation KMM85419603V31927LOKM DATED 9. 22. 15. I didn't know that it could take over 24 hrs. For a rep to contact me thru email. Being that is the only option available to me, all other numbers or emails non responsive. Not being able to contact your company by phone is extremely disturbing I would expect that this issue will be handled as quickly as possible. Thank you for your cooperation.
I have never requested to have this magazine sent to my house and WOULD NEVER do so RACIST RACIST RACIST Do not ever send it to me again I am now checking to see if I have been charged for this, I have received two and do not want them What is going on? Please send mine to Al Sharpton I cannot reach a human and was told all requests are being handled via email.
I have tried to contact ebony about my subscription and your site was down. I never received my July issue. It's very frustrating trying to contact anyone for help. Everyone do not have a computer, what other means do you have for communication? My account number is EBY0003701067/7 I have been a long time customer, please help.
I received your Ebony Magazine in the mail today and do not have a subscription with your company and also did not request this magazine. I would not subscribe to such a racist publication. It is companies/organizations such as your that continues to damage this country and separate the citizens that have worked hard over the past half century to build and rebuild relationships of the American spirit. I am extremely offended by your publication and the fact that you mailed this to my house without my permission to further your Marxist and racist agenda. Thank you in advance for never sending your publication to my address again. Sincerely, Darnell Claypool.
I am writing to advise Ebony that I have missed all of my issues starting from the first of the year. I have received Ebony for several years and have not experienced this situation. Please note my account information as well as my expiration date. BXNBPRS*CAR-RT LOT**C-013EBY0001293745/6
I am calling on behalf of my Mother and my attempts to contact this office have been many. She is 70 years old and really enjoy reading the magazine. However she has not received a magazine since October 2014. It is now March 2014. I have not been able to speak with anyone to resolve the issue in fact your do not even have a voicemail set up. The phone just rings. So I'm unhappy with Ebony right now. I really would appreciate it if someone would call me or contact me be email. Please do not attempt to send old magazines to her for she has already read them through purchases she made in the grocery store. ( unreal) seeing that she has already paid for her subscription.
I have not received my ebony magazine for this month and my last payment was sent 6/13/2014. Thank u for your help with this matter.
My sister, Betty S. Brown, 245 Lemly Avenue, Jackson, MS 39209 has not received her Ebony Magazine for January, her subscription doesn't end until May 2015. Thanks, EvaS.Morris, 9312 Midvale Dr., Shreveport, LA 71118-3523. Please send her January issue to to the above address( Mrs. Betty S. Brown, 245 Lemly avenue, Jackson, MS 39209) as soon as feasible.
All I want to do is change my address. But I am getting the response that my account is not what they have on record. Of course I am unable to reach anyone by phone. Got a response to an email inquiry saying call the toll free number, and of course it says all customer service request are being handled via email. My subscription runs until June 2016, so I want to either be able to change my address and receive my magazine, or I want my damn money back. What is going on Ebony? You used to be a good company, or at least that's what I always believed. TjMcphail.
I have been a loyal follower of Ebony Magazine for over 30 years. My complaint is that I have not received my December magazine. You used to mail the magazine a few weeks before the next month. Now it at the end of the month. And if you want to take advantage of the activities you listed there over before you see the magazine.
I called and spoke to an Ebony Magazine editor. He gave me another number 312-322-9200. When I called I just got a beeping sound.
My name is Leon Correy.My account number is 0045123049 I am moving as of January 2nd 2015 to 138 high street woonsocket Rhode Island 02895 I have tried calling, but all numbers I tried were no good
My name is Jewelene ware. I wrote to you when my jet subscription was canceled, because you no longer would have jet issues. I requested that you send me the balance of money paid for jet because i was not interested in receiving ebony. I have called and talked to at least three of your representatives on phone. I was told the money would be sent. That was several months ago. Please get my refund back to me for balance of jet issues as was promised. Sincerely, Jewelene WARE13039 CR 46TYLER, TX 75704.
Recording said complaints can only be taken by e-mail which I never heard of if true this is really bad customer service.
I have not received magazines. I have a two year subscription. I subscribed in 14th of September 2014. I should have received first issue 11/01/14 can you please assist in getting this matter corrected?
I was wanting to change the address on Retha Bacey 785905 account. Her current address with y'all is 2305 Ransom Rd Gatesville, TX 76528. The new address is 1401 State School Rd Gatesville, TX 76599. Could you please update this information for me. Thank you.
I do not have a subscription and wish only to purchase the October 2014 issue as I have been unable to access it either via the Web or the public library where I live. Is it possible to purchase it as a back copy? Please advise and thank you in advance for your response.
My name is Sherilyn D Cunningham, I ordered two subscriptions 22nd of September 2014 Monday 12:18 pm, One for my son Joe D McNeely and myself we have not received any magazines, It is now 3rd of December 2014 Wednesday, I paid for one year. Please contact me and let me know something as to why? I have not received any magazines. Please contact me as soon as possible at ( 925 ) 439-1677. This information should suffice the matter, my zip 94565. Thank You Much. Sinerely,
MS SHERILYN D CUNNINGHAM.
Please did not send anymore magazine to this address. 1477 Ferry Point Road also 1481 Ferry Point Road, no one is ordering any magazine from your company or any other company. No exception under anyone's name. Also I had cancel magazine from your company before. Thank you very much, Sincerely Marinietta Sturdivant.
Myself or guest didn't receive our November 2014 Issue of Ebony. Please investigate and advise. Thank you in advance for you assistance in this matter.
English Bluffs Court
I also will like to complain about not being able to speak to some one through customer service everyone doesn't like to use the web to discuss their business myself for one I feel like I am just being avoided and not a value customer please resolve this matter
I have not received a refund for my un-mailed Jet magazines. I have been receiving this magazine for many years i am very disappointed. I also have a complaint regarding my un-mailed Ebony Magazines which is not due to expire until December 2015. I haven't been able to reach a live person through customer service. I am very frustrated I haven't received my Ebony issue since September. I would like to receive my un-mailed issues or a refund.
As of today 11/14/14, I have not received this month's (November) issue of Ebony Magazine. My zip code is 21230 and street name is Scott Street. I would appreciate a response as to when I can expect to receive the issue. Also, will it be the same in December as previous issues have been mailed the month before. Thank you.
I called to complain about delivery service and got no response. Could someone contact me regarding this matter please.
On 6th of June 2014, i sent a letter to Ebony subscription Department. Requesting a refund for my unmailed jet magazines through June 2016. As of this email, i have not received a refund. Please advise status.
I did not receive October's issue of the Ebony Magazine and looking at the label on my last issue the expiration date is January 2018. Please send the missed issue and continue to send the remainder of the said future copies. It is so very unfortunate that we can no longer speak to a customer service representative personally. We now have to put our inquiry on the web. Keep in mind everyone does not want to use the web. Hoping this issue is addressed. Sincerely,
I am sending this message due to the fact that i haven't received my November issue. It is almost the middle of the month and It has never been late. Please resolve this issue soonest or kindly refund my money.
My name is Elaine Scott and I was a Jet subscriber. My account with Jet was paid up until 2016. and now they have switched to Ebony. I did not receive a letter or offering me a refund. I do not want ebony. I want my money back. The last Jet that i received was 6/23/2014. Do you have someone to call me to get this matter be resolved. My home phone number is 702-644-0006. My address is 3548 Clear Lake Court, Las Vegas, Nevada. I do have a email address, but I do not like doing business with email, which is firstname.lastname@example.org. I would rather speak with someone on the phone.
I have not received my magazine in over two months. My name is raphael white. My old address was 7307 paces park dr, decatur, ga 30033. My new address is po box 80425, conyers, ga 30013. Please change the address and send me my missed copies.
I never ordered Ebony Magazine, but have received 3-4 copies. I have sent many emails to Ebony and Corporate without any response. I have asked them to stop sending this unsolicited magazine. No one ever responds and the magazine keeps coming.
I have not been receiving subscription. I called the toll free number with an address update and have not received a magazine since then. The last one had Mary Mary on the front and that was in April or May.
Old Address: 1019 W 7th Ave, Gastonia NC 28052
New Address: 541 Carson-Hunter Road, Bessemer City NC 28016
I would appreciate being caught up as my subscription should be good through 2015 as I recently renewed.