Dstv Nigeria Complaints and Reviews
Ms. Mrs Chukwuemeka Says Oct 30, 2014
I made my usual subscription of compact view, but unable to view some channels i.e. big brother on channels 198 and 197. I have tried severally to contact you on phone, but phone is not connecting. Kindly reset the channels. Smart card number 41222619698.
Mr. Edheba Martins Says Oct 30, 2014
Good Day, I have issued with the TV two link receiver on my PVR decoder model 3001. I went to the office closest to me. But no tangible assistance was rendered. The major reason for contacting you is to validate the statement which I was told concerning Swapping the old PVR decoder for the new one. Thanks.
Mr. White Anighoro Says Oct 28, 2014
I have old DSTV decoder DSD 990, what the condition for its swop
Mr. Sylvester Says Oct 25, 2014
We recently renewed our subscription, however, we are unable to view the BBA channel because its still blocked. Please resolve this problem immediately. Smart Card numbers-1004686691. Please, activate channels 197/198 as soon as possible, thanks.
Mr. Akuro Atandikiari Says Oct 25, 2014
MY SMARTCARD number is 4288619556 (PREMIUM DUAL) VIEW. MY SUBSCRIPTION IS UP TO DATE. I DO NOT HAVE ALL THE PREMIUM CHANNELS FROM MY DECODER INCLUDING BIG BROTHER (197 and 198) AFRICA AND SUPER SPORT 5. PLEASE RESOLVE THE PROBLEM AS SOON AS POSSIBLE. MY DUAL DECODER DOES NOT EVEN HAVE MOST THE CHANNELS THAT ARE SUPPOSED TO BE THERE.
Mr. Sani Mohammed Says Oct 25, 2014
Sir, I would like to advantage of your Offer in exchanging my old decoder for a newer model. Kindly tell me the terms and condition stated in the SMS sent. Sani Mohammed.
Mr. Celestine Chukwu Says Oct 25, 2014
ERROR E16 STARTED four DAYS AGO. COULD IT BE THE OLD DECODER PROBLEM? I AM IN EBUTE-METTA. WHERE IS YOUR NEARESST OFFICE WHERE CAN I SWAP THE OLD DECODER FOR A NEW ONE. I AM NOT OWING. SMART card number 4023617413.
Mr. Chukwudi Ukazim Says Oct 24, 2014
My subscription expired today. I also paid today. I paid N3000 instead of the N11500 I used to pay. Now I am disconnected. My number is 42657412286 My phone number is 08029568433 Chukwudi Ukazim Lagos.
Ms. Wulle Says Oct 24, 2014
Please i mistakenly load into another person gotv acct, wrong decoder no-2018799512,the right no-2018799572, name: wulle, phone number 07081016846, pin serial number 2012131456919 reference number 39200716, payment made through flashmecash on 22nd of October 2014.
Mr. Promise Obioma Says Oct 23, 2014
I paid DSTV yesterday with Firstmonie, but my account is yet to be activated. Smartcard number is 41130577582 Phone number is 08056719243 Amount: 7850.
Mr. Zeme Levi Joseph Says Oct 23, 2014
Please help me RESET E16-4. Please have it RESET NOW E16-4. Smart Card number is 10047059216.
Mr. samuel Ojo Says Oct 22, 2014
Some channels disappear on my decoder. What can I do please?
Ms. R A Johnson Says Oct 19, 2014
I am still waiting, kindly do something. I have tried all avenues, but proved abortive. I will really appreciate it, if you can do it for me to watch the live eviction tonight. I am not owing you.
Ms. R A Johnson Says Oct 19, 2014
Error e16-4 on my decoder. Please reconnect. I am not owing. I want to watch Bigbrother Africa live eviction. Though its annoying.
Mr. David Austin Says Oct 19, 2014
Please activate my channel 198 David Austin 4261327188 08088859834. Am waiting please.
Mr. Adebowale Says Oct 18, 2014
I lodge a complain as regards my DSTV upgrade from 1500 to 3000. I subscribed for 3000, but yet to enjoy it. Its 1500 package that still showing. Kindly help me to upgrade it. Please my SSTV number is 42584378733. My mobile number is 08039484702. Thanks.
Mr. Muokezie Onyebuchi Says Oct 17, 2014
Please activate channel 198 on this decoder : 40240389714.
Mr. Pastor S.olowu Says Oct 17, 2014
Honey i just renew my DSTV account numberw with the smart number 41085994642. The message on the television screen now is e16 you are not enabled to view this channel or your account has been suspended.
Mr. Cac Temidayo Says Oct 15, 2014
The phone did not go,
Please connect my dstv now.
Mr. Okezie Ogbuehi Says Oct 13, 2014
If i want to pay on line. Which channel should i fix my record on?
Mr. Obis Steve Says Oct 12, 2014
Please open my big brother Africa Chanel for me, please now. This is my details. Name-obi Steve. Smart card number-42657264497.
Ms. Eseosa Osazuwa Says Oct 12, 2014
Hi, After paying for my subscription, i still have the e16-4 on my screen. I have called customer care not able to speak with someone. I have done the reset, visited self service still no result. What do i do? Please help me. Smart card number is 4135438557.
Mr. Benjamin Onwe Says Oct 12, 2014
I subscribed rupees 3000 naira on my Dstv decoder, but ever since it has not been showing and i do not know why? My decoder serial number is 42909164776.
Mr. Dennis Says Oct 10, 2014
Hi, Dstv I have subscribed for Gotv and Dstv on my Nokia 5330, but the service is not up yet. Please help me because the subscription fees had been deducted from my airtime balance. Please i need a reply from you guys as soon as possible. Dennis from Nigeria. My number is 08039775017.
Mr. Adebowale Says Oct 10, 2014
I was on a plan of 1500 and migrated to 3000 since Wednesday 8th of October 2014 and up till now, i cannot still view any channel. My Smart card number is 42584378733 and my number is 08039474702. All efforts to get the customer care number since proofed abortive. Would appreciate if you guys can fix it for me before the end of today. Thanks and god bless.
Mr. Abubakar Abdullahi Says Sep 25, 2014
My screen is blanked even after recharged on 24/09/2014. I have sent SMS for reset and even called customer service no all to no avail.
Kindly assist please.
Mr. Ekhorugue Osagie Says Sep 15, 2014
I want you people to help me transfer my money from the wrong account number 0147949254 to the correct account number 2015963287 which bearing Ekhorugue Osagie. I subscribe 1,500 to my gotv decorder on 19th day of August 2014, mistakenly it goes into wrong account.
Ms. Olajuyigbe Aderonke Says Sep 12, 2014
My decoder is displaying a faulty card message and i have just done my monthly subscription. Please i want you to help me suspend my subscription pending the repair of the decoder. My smart card number is 42584299947.
Mr. Tanimowo Idowu Daniel Says Jun 27, 2014
My line has been suspended for the past three weeks, but i have renewed my payment since 25th of June 2014 via ATM of first bank #3,000. 00. My dstv number is 4279300359. Yet i have not been re-connected.
Mr. Olasunkanmi Adebayo Says Jun 12, 2014
Please kindly activate my account i have paid since 10th June. My smart card number is 41291783110.
Ms. Atim Says Oct 27, 2013
I paid on quickteller website for renewal of dstv decoder 4133575181 on Friday 25/10/13 and uptill today this service inactive. Please find below SMS from DSTV.
Cashless payments. Dear Customer, your DSTV Subscription payment of NGN 3,000.00 for 4133575181 was successful. reference number 999986871611.
Kindly rectify this and please note that disconnection date will change.
Mr. Nosawaru Aghatise Says Oct 25, 2013
I have paid for a family bouquet (3,000 ) Naira today 25th October via online UBA payment and hitherto I have not been re-connected. My smart card number is 42584676185.
My name is Nosawaru Aghatise and email address is nosaghatise@ yahoo.com. Thank you. Telephone number 08111749673 and 07060990428.
Mr. Biola Says Oct 16, 2013
My decoder has been on E-16 error code for two days now and this is very embarrassing wasted my credit sending SMS to your shortcode called your customercare care line severally no response knowing fully well that we have a long vacation .This is very very unfair and when subscription expires you do not waste time in scrambling all the channels.I need my number of days back I can not pay for services not render.Error E16-4 keep showing am fed up with your service we keep having issues day in day out.biola 08075491276(email@example.com)
Ms. Soares Abosede Says Oct 15, 2013
I renewed my subscription for family banquet for the amount of 3,000 naira yesterday on my master card with qiuckteller and i received notification immediately that it was successful, but still unable to get access to the channels. Please do the needful. My smart card number is:42595247943
Mr. oyegunle joseph Says Oct 11, 2013
I have been disconnected since about a month ago, I try the customer care it did not work, at the expiration of my subscription. A lady call notify me, I log the complain and nothing was done to it. I have rechargedd today it is not working. Please check and rectify it. My tel number is 08035709285 while my smart card number is 42542003993
Mr. Olalekan Bankole Says Oct 03, 2013
The drifta attached to my account is not working. it gives an error message that the channel has been scrambled or subscrption has not been paid. note that the main decorder is active and working.
Kindly reset immediately.
Smart card number -42719341192
Ms. Adefope Adepeju Says Sep 28, 2013
I have been having problems with getting some channels on my decoders. My number is 4122260514 and I have had to complain about five times this week with various solutions given by your customer care operators. The latest solution given is that if some channels disappear, I should switch off my decoder and switch it on again. With over N11, 000 I pay every month I expect a better solution.
Mr. Michael Nwadiora Says Sep 27, 2013
I payed my Dstv bill through quickteller on a ATM and did not enter my full number which was 4256 9009 469 instead I put 4256 9009 46 how do I correct this my quickteller reference number is 999912265122 please treat immediately my contact number 07039228334 name michael Nwadiora
Mr. Chidi Udeogu Says Sep 26, 2013
i renewed my subscription on 31, August 2013 (premium). since then i have had to call the customer center at least four times because d E16-4 message that comes up during viewing in order to have d problem restored. i am really tired of having to do this. it is quite embarrassing, fund-wasting, and annoying! there is absolutely no reason why this should happen especially because it is not yet d due date!
it has happened again now...unfortunately no customer care closes @ 9pm, does it mean i'll have to wait till 2moro to have this issue resolved?
who bears the cost of airtime i have expended calling you? who repays me for d minutes and hours i have lost because someone keeps making a mistake of removing my subscription before the due date?
this is absolutely unacceptable!
SMART CARD :4258436051. i will appreciate if this error is rectified asap. then, i'll have to decide if i really wish to continue with dstv, bearing in mind d past disappointments i have also had.
Mr. Olowu Ganiyu Adekunle Says Sep 21, 2013
I paid 5000 subscription into my DSTV Account number is 41085931560 through a Paga Agent 0362VW with Txn id is KYWWX. I have received SMS saying I have sucessfully paid, but My DSTV is still DISCONNECTED with error message E 16-4
ACCOUNT number is 41085931560
Error Messagae- E 16-4
ACCOUNT NAME: OLOWU GANIYU ADEKUNLE
PHONE NUMBER ; 08023040198
Mr. TOYE OMOJOKUN Says Sep 21, 2013
What's wrong with your customers care lines? I have been trying to reach you for days without luck. What's going on. I have complaints about your deteriorating services. My decoder number is 41223269717. My tv2 and extra view are disabled and subscription is still running. Toye Omojokun- 0803-306-6644, email:firstname.lastname@example.org
Mr. Olowookere Says Sep 09, 2013
I was migrate to premium and I paid #11,000 till now I can not view sport channel.
I sent RA 42508486125, I contacted your Ibadan office I was given a phone number which I have being try, but ccould'nt get through.
I will appreciate if the issue can be resolve now.
Mr. POPOOLA EBENEZER Says Sep 09, 2013
my account was renewed on the 30th of August,this was before my due date of 7th sept, but yet my account was suspended and up til now it has not been released, please why
MY receipt number is 23400738 while my smart card number is 4131983392
Mr. Demola Says Sep 08, 2013
My subscription has not expired yet the service keeps ceasing. I even had to get to the office in GRA to reactivate it which was done and all I could get was an apology. I get home two hours later for my wife to tell me the same thing has happened again. This is getting ridiculous and would want this never to repeat itself and I get the days off added back to my account. My smart card number is 4265739953
Mr. mukoro emmanuel ejiro Says Sep 07, 2013
my dstv has not been reconnected after paying for subscription. reason being that my account is debited for last month because I paid into awrong account number. I have sent the evidence and my ID to email@example.com. still no response
Ms. ayomide nora Says Sep 06, 2013
Hello good morning, I made a payment of #5000 through an e transaction with reference number 02uv39086es2021 for my neighbour laide segun for her dstv subscription yesterday been on the 5th of September 2013 and I called your customer care they said the money have not reflected and I have been debited
Below is the message I got immediately I made d payment
You have successfuly made a payment of NGN5,000.00 to DSTV. Service id is 41336252519.
reference number 02UV39086E52021. Powered by eTranzact
I wonder why the money has not reflected please try and sort this out because you people are wasting my time. Please kindly get back to me
Mr. Okanga Ogbu Says Sep 03, 2013
I paid for family bouque into a diamond bank in calabar since last thursday(28/8/13)and up till today(2/9/13) i have not gotten the services. Please do something.
Smart card number:41336046986
Mr. Sola Adewale Says Sep 01, 2013
Why is DSTV being fraudulent, I suspect that DSTV deliberately tosses my decoder for some fraudulent reasons which I am yet to understand.This is about the 20th time I will be calling or mailing to complain bout something in the last 4months. This time my SS3 has been tossed just to ensure I do not watch the Manutd-Liverpool match, kindly enable me,Decoder numbers is 4100728834. Thank you
Mr. Taofik jimoh ishola Says Sep 01, 2013
Am jimoh. Taofik Ishola. a premium subscriber I made a payment of N9,900.00 on the 22nd of August 2013 on my old dust smart card numbers of 40227261365 instead of new one of 42657261543 .Kindly assist to correct this and reflect on the new numbers of 42657261543 .my name is jimoh taofik Ishola on phone numbers 08024566203 e mail firstname.lastname@example.org
Ms. mr agunbiade Mt Says Aug 31, 2013
i bought your decoder from ore of you auothorized dealer at ore since wed 29 augst. I paid for subscribe for one month .and he collected all the data the name mrs M.T agunbiade and the street is garden of God ore ondo state ,08060033129 is her phone number i , but since then the thing is not working only dish TV is working. This card number42757541315. please help me out.
Mr. kingsley snomi Says Aug 30, 2013
I was formally on the family bouquet, but paid for the compact bouquet on the 28 day of August 2013, a day before my subscription was to expire. However I still receive signals for only the family bouquet channels.
My smart card number is 4265698824.
Mr. McArthur Obinokwara Says Aug 28, 2013
Pls I have up graded from family bouquets to compact yet my DSTV still showing the family bouquets for morn than two weeks now. My card is'' number 41336266931 and my name is Mr. McArthur Obinokwara. please help rectify this problem. My phone number is 08035401688
Mr. adewale Olasunkanmi Says Aug 25, 2013
On the 19th August 2013,I mistakenly suscribed for the Access + Asia (5500).via interswitch quickteller online Bouquet, but wanted the Family + Access.My DSTV 42508861749 Adewale Olasunkanmi and I want it changed to Family + Access bouquet.Thank you
Ms. Helen Tarkumbur Says Aug 24, 2013
Please, I ?a?e paid †?é 5000 thosand bouquet and my BBA and BBA1 channels ?r? not opened. Please can those channels be opened urgently, because. I want †ø watch †?é closing of Big brother chase. My smart card number 41353424637, my name is Helen Tarkumbur, email is email@example.com
Mr. femi osofisan Says Aug 22, 2013
hello, paid for my dstv subscription(family +dual view-#4,800)two days ago however,tv1 is giving this message 'viewing is temporarily blocked,tv2 is giving this message 'disabled contact customer service.Kindly activate accordingly my smart card number is 41007390135.
Mr. femi osofisan Says Aug 22, 2013
i paid for my dstv Subscription on line two days ago through quick teller for FAMILY + DUAL (? 4,800.00 for 41007390135)However only tv1 was showing(single view)that first day.I was still trying to get customer service to rectify this,only to see that viewing is now temporarily blocked for tv1 while tv2 is not on at all please rectify this,
Mr. AdeKola Funsho Says Aug 22, 2013
Good Morning DStv Nigeria,A walka7 was sent to me from South Africa for A month and two weeks now and I av tried Activating it here all to no avail.I have written a Letter to your Headquarters in Victoria Island,I have written to South Africa Dstv Office I was directed to contact you.I have contacted your Dstv Mobile Facebook Page,yet no response from anyone.Pls I need you to activate my Dstv walka seven before this week runs out because am getting frustuated.Pls am Begging and am pleading help me activate my Walka 7. #?CRYING #.God Bless Nigeria,God Bless DStv Nigeria.
Mr. REMMY Says Aug 22, 2013
Dstv Smart Card number 42555517772
Decoder number U206428106
Name: Oluremi Oladapo
Date of payment; August 13, 2013
Payment reference number BQTL/103900438894/08024609289/DSTV SUBSCRIPTION/42. This is tru Firstbank online
MESSAGE ON SCREEN; E16-4
COMMENT: After making this payment, I have sent repeated message RA 4255551777 to 30333 several times and made repeated calls to 08039003788 / 01-2703232 this has cost me over N1000.00 without getting value for my money. This is becoming unbearable.
Can someone in charge activate my decoder and allow me get value for what I paid for?
Mr. Umanah Abednego Says Aug 21, 2013
i Subscribed via UBA online banking, but all the stations that are suppose to be release for the access bouquet has not been release, i Paid 1500 for access bouquet,my name is Umanah Abednego,my smart card number is 42595552516....my mobile are 08054598992, 07011918331 and 08092315492.
Mr. Ifeanyi Obi Says Aug 21, 2013
I switched from the family bouquet to the compact plus bouquet tho my subscription is due to expire tommorrow. I had to subscribe for the compact plus bouquet before the expiration date, but uptill now I am unable to view the channels for the compact plus bouquet this is my card number 42570014698..pls help....Ifeanyi Obi 07032181325
Mr. Adewale Olasunkanmi Says Aug 21, 2013
I was on the Access (1500) and migrated to the Compact plus Asia (5500).Up till now I am just able restricted to the access view as confirm via a text message to 3033.I will apreciate if this is resolve speedily.my card number is 42508861749
Mr. Adewale Olasunkanmi Says Aug 21, 2013
I was formerly on 1500 and subscribe to the 5500 and it still not giving me the proper channels.my name is Adewale Olasunkanmi my email is firstname.lastname@example.org and the card number is 42508861749
Mr. oyebanji Says Aug 19, 2013
I subscribed for DSTV service for about two weeks ago now with NGN7,500 and the service has not been available since then. This is a total dissatisfaction,it is inhuman and unimaginable.
Kindly assist me to respond to it with dispatch that is ASAP.My card number is 42584669172.Also note that your numbers have not been available and the subscription was done before the last one elasped.
Mr. Segun Ehindero Says Aug 17, 2013
I bought a WALKA in April, now the Screen has a mechanical damage/faulty...is showing, but d pictures view is showing in negative shot and also the Speaker is seized. please is there a technician that can rectify it for me in your V.I office @ Tiamiyu Salvage office..?? Mr Segun Ehindero. 08036165915
Mr. dtsv compact plus Says Aug 15, 2013
I am not getting a lot of the channels for dtsv compact plus, BBA channels, movie channels and the extra sports channels. I am still getting the family bouquet channels with some additions. My smartcard number 42584329462
Mr. Emeka Brown Says Aug 15, 2013
I subscribed 3000 naira on 12th August 2013 with the smartcard number 4253472924 through e-tranzact. I viewed the channels after contacting call centre, but the service dropped the same day and since then, E-16 message has remain on my screen. I can not view any channel. Please, help urgently. Contact me on email@example.com
Ms. Alhaja Alonge Says Aug 13, 2013
I av subscribed to my decoder since 7th of July and still unable to view any channel except dish rather it keeps displaying E06-4.pls kindly help correct the mistake.card number-42503701718,mobile number-07066547617.
Mr. Waziri Jos Says Aug 13, 2013
I am writing in respect to my DSTV subscription status with card number 42657422871 under the name (waziri jos). The subscription finish, to which I paid online on the 11-08-2013 in the evening, but up till now the channels are not yet back. All efforts to reach your helpline proved abortive. Please kindly look into the matter and do the needful
Mr. ugo efemuai Says Aug 11, 2013
I paid N7500 on thursday 8/08/13, it got activated on friday, but there are no football channels, the reason why I am paying for compact plus is because I want to watch football. Kindly ensure that these supersport channels are activated as this is the main reason why I paid for this plan.
Kindly revert with an acknowledgement.
Mr. Abdulrauf L Oluwafemi Says Aug 10, 2013
Good day. I have paid my subscription through Quick Teller reference number 999935098147 on 9/8/2013 and sent RA with smart card number to 30333. I have also Call customer care not
getting through. Please reconnect me as soon as possible. Smart card number is 4131976200. thanks.
Mr. Abdulrauf L Oluwafemi Says Aug 10, 2013
Good day. I have paid my subscription
and sent RA with smart card number to
30333. I ve also Cald customer care not
getting through. please reconnect as soon
as possible. Smart card number is
Mr. Chief Charles Udegbue Says Aug 10, 2013
Good evening, I have paid for my DSTV subscription since monday, my decoder is yet to be activated. Smartcard number4024466076,Name: Chief Charles Udegbue,please,kindly activate it as soon as possible.
Mr. Ugwu Emmanuel Okoye Says Aug 09, 2013
My name is Ugwu Emmanuel Okoye,a customer with smart card number 41062527779. A message was sent to me stating that I was owning 2,900 Naira. To avoid disconnection,I had to transfer the said amount into dstv Diamond Bank account number 0003918316 from my private company account with Diamond Bank.Up till now,my dstv account does not reflect this payment. The payment was made on August 2, 2013. Kindly sort this out for me. Thanks.
Mr. alh shehu nma Says Aug 09, 2013
good evening. I paid #5000 on wenesday at access bank for the compact service not noing that supersport10 has been remove so i deside to pay #2500 to make it #7500 for another service i will be hapy if my request is granted here is my smart card number 41259442709. Am from bida niger state my phone number is 08038260363.
Mr. Michael Onyeka enemuo Says Aug 09, 2013
I paid my Dstv yesterday with quick teller at a Zenith Bank in Kofo Abayomi ATM, but it has not been activated till now my smart card number is 41192094187
Please I need it activated as soon as possible
Mr. Salihu Umar Says Aug 09, 2013
I subscribed for five thousand Nara via quick teller at fedelity bank Plc yola on the 8th of August 2013, but the text I received shows that ther is a missing digit on my card number instead of 42541127116 I received subscription payment of five thousand for 4254112711 was successful without the last digit 6
My card number is 42541127116
Name: Salíhu Umar
Phone number 08035453790
State of resident: Adamawa State
Mr. Chris Says Aug 09, 2013
DSTV, what's happening to your services? Sometimes some channels within Rayfield Jos are completely off; only one channel remains. please is it my decorder or is the problem from your transmission? 08055500281
Ms. mrs okoye Says Aug 08, 2013
Good day my monthly family package is to expire on 8th August, but i renewed my subscription on 7th August. and it was immediately displayed on my screen that my account has been suspended. what do I do. my phone number 08033816953, smart card number 41223119912, amount 3000 naira, e mail address firstname.lastname@example.org
Ms. mrs okoye Says Aug 08, 2013
Good day my monthly family package is to expire on 8th August, but i renewed my subscription on 7th August. and it was immediately displayed on my screen that my account has been suspended. what do I do
Mr. shaibu inusa Says Aug 08, 2013
Your cabel network is just exploiting nigerians and its so annoying. I paid since on the 6th of August and uptil this moment I can not get reactivated. I have spent a lot of money calling your so called "call centre" that waste your precious time and money with your numerous adverts. I am not happy at all and disappointed in DSTV service.
Mr. Amadasu Rodney Says Aug 08, 2013
My Subscription for ACCESS BOUQUET (? 1,500.00 for 4253516744) via m.quickteller.com at about 12:10 on the 7th of August 2013 was successful,but am stil getting the E16 error.
My payment reference number is FBN|Web|3MQT0001|DSTV|070813120609|00031777.
Mr. Lameed Adesina Says Aug 07, 2013
i subscribed yesterday 06/08/2013 with 3000 naria up till now i have not been connected,i still have error E16-4 on my TV screen.
Here is my details:
Transaction reference number RG7CM
my name : Lameed Adesina
Ms. zainab Says Aug 07, 2013
Good afternoon,please I have a problem with my smartcard,my decoder showed insert your smartcard I did that and before doing that I wiped the smartcard with a dry soft cloth and I rebooted the decoder and its still saying the same thing?please I need help,what do I do?my email is email@example.com 41354281465
Ms. zainab Says Aug 07, 2013
Good afternoon,please I have a problem with my smartcard,my decoder showed insert your smartcard I did that and before doing that I wiped the smartcard with a dry soft cloth and I rebooted the decoder and its still saying the same thing?please I need help,what do I do?
Mr. obinna Says Aug 07, 2013
i was on premium bouquet and i just migrated/paid for the family(2,700)before expiration and up till now i cant still view any channel.i have tried contacting your customer care centre all to no avail.i will appreciate if this issue is resolved.
My DSTV pin is 42541682730
Mr. Aminu Suraju Abiodun Says Aug 07, 2013
My name is Aminu, 7, olu ajilo street, ire akari estate, isolo. My account number is 411922397572. My dstv has been displaying E45 since seven days ago. All attempt to lodge a complaint through d customer care number has failed.
I am not happy dt I am not getting value for my money. Please solve d problem immediately.
My mobile number is 08033489517
Mr. adedeji ogunfowora Says Aug 06, 2013
I just payed for the compact(3,000) and up till now I can not still view any channel. I contacted one of your offices @ the agric ikorudu and I was given a USSD code (30333) to send RA 42522835679 to while the decoder is on channel 154. I have done all that yet its still not coming up. Gives me an error E16-4. I would really appreciate if this issue is resolved now. Thanks adedeji ogunfowora, 08135911158, 08027569644, Joe_Mick18@yahoo.com
Mr. Victor Imorame Says Aug 05, 2013
I paid N9,900 for the DSTV premium service on 30th July, 2013 knowning that my previous subscription will expired on the 4th August. yesterday night my service was terminated and all efforts to contact your office met brick wall.
Name: Imorame Victor
Smartcard number is 41130189289
Reciept payment number is 17023
Agent: Mic-grand Resources Ltd, port-Harcourt.
pls restore my service immediately and always update your accounts with your agents.
This unwarranted termination is happening the 3rd time and not very happy..regards
Mr. Chief Bola Adeosun Says Aug 05, 2013
My account number 4265699587 was suspended without justification. It was suspended yesterday 4th August and I had to call twice for my account to be restored. This morning again at about the time it was suspended yesterday, it was again suspended, despite my having paid my subscription as early as 25th July, 2013, to avoid this ugly situation.
Please check my record to see when I normally pay into the account and you will know that I should not be treated this way!
Please restore my account as early as possible.
Mr. Mr Solomon Says Aug 04, 2013
Good evening, I paid for dstv 5,000 naira subscription, but could not get all the stations such like BBA 197 and 198, kindly help to resolve this before it's over . My account is 4135536034 .
Mr. Austine Says Aug 03, 2013
My decorder is faulty,I took it to dstv office close to Etisalat office at wuse2 abuja they told me 6500, but now how much will it cost me to get a new one if am to change the old one thabk you
Mr. Portia Pheelwane Says Aug 03, 2013
Please assist. I payed my fathers Account R352.44 on Thursday around four at Checkers. Account number 89695556 it is still giving error E16. It is not fair as my mom payed on the 20March for April and dey robbed us. So I called on Thursday and payed, but I am still not getting a view. This means I am also payed double. So please help us. The number we call we have to hold and it is eating up my airtym. My number is 0783501052
Mr. Dolapo Bello Says Aug 02, 2013
For all your issues, spend a little credit and speak with an agent on 2348039003788, 234-1-2703232. I tried it and my decoder which was inactive for 4days after subscription was instantly activated.
Mr. ADEYANJU JAMES ADEGOKE Says Aug 01, 2013
I paid my subscription on 29th July 2013 at ECO bank Marina branch, my smartcard number is 41192793747. I have sent several texts for reconnection to no avail. I also made several calls, no solution. Please reconnect me. the slip number is 0140983
Mr. Otung Kelvin Says Aug 01, 2013
I do not understand why a bank payment was made since on the 30th of last month, but still yet my decoder activation has been done. Please activate this account before the close of business day. The reference number is my decoder:42542048493. Thankss
Ms. Akinsuroju Stella Abosede Says Aug 01, 2013
Akinsuroju Stella Abosede. Card number 42541405314. Ever since I installed my dstv it has always Freeze or crack! I have called the customer care line several times, but no solution has being given. Since a week I recharge I haven't being able to enjoy any program. Its frustrating! Help! 08027806595
Ms. Akinsuroju Stella Abosede Says Aug 01, 2013
Hi, my name is Akinsuroju Stella Abosede. I stay at 13 Balogun Close Bode-Thomas Surulere Lagos.
My Dstv cable have been a source of sadness for me since I bought it. I have never enjoyed watching it for an hour without it freezing or cracking! I have called several times yet nothing is done I even paid installer it still the same thing! Please this is frustrating! Help! 08027806595
Ms. Felicia Obiagboso Says Jul 30, 2013
My name is Felicia Obiagboso. I bought DSTV decoder in February, but lost my accomodation the next day. I recently moved to another area of Lagos and today 30/07/2013 I subscribed for the Family package and that was around 3pm, but up till now,my decoder is yet to work. I ve tried calling the customer care, but none of the numbers are going through. I ve also sent RA 4267934841 to 30333, but its yet to yield anything. Please,ther error message still reads 'Your decoder and smartcard is currently not paire.....' I need to know what is wrong.
Mr. MR VERSAL FARM Says Jul 30, 2013
I made a payment today 30th of July 2013 for my dstv subscription.I put it on and the error message showing on it was that my account has been suspended.these are my details :Mr Versal Farm,with dstv card number 4125950292,bouquet:compact, 5,000NGN. Cashier name deborah ola.payment office ikeja
Mr. Ajose Taofeek Olaseni Says Jul 29, 2013
I am Ajose Taofeek Olaseni.I subscribe since 23rd July 2013 (#1,500 access)I had call your customer care on several occassion since I subscribe up till this moment my decoder had not been activated.My e-mail address is firstname.lastname@example.org number 07030335139.smart card number 42504429998
.pls am highly discourage with the way you are treating customers.All the days that have not been able to access my DSTV subscription should be added back.