Doubleday Book Club Customer Service Number Complaints and Reviews
Ms. Lisa Lutz Says Jul 25, 2013
I mailed a book back to the Club, Tami Hoag's 9th Girl because I ordered it twice! I asked for another book in exchange because I paid the bill in full. Did the new book ship? If not I paid for a book I didn't get.
Mr. John Lucas Says Aug 15, 2013
I have now been holding 40 minutes on the customer service line. I wish to terminate my membership (071829194, effective immediately.
Mr. anthony Says Aug 26, 2013
four times i have sent emails regarding an order that was placed on 8/13. i have not heard a word. my order is still processing according to my account. my order number is 200010534.
Ms. FEEDUP Says Aug 30, 2013
This website is a joke and your phone number is a bigger joke. i will be canceling my subscription and buying my books from Amazon where i am sure i will get better service.
Mr. mary ann valenti Says Aug 31, 2013
I have been trying to reach customer service for the pass month at different time a day and i get the sorry about the delay, but i have to give up as no one comes on the line.myaccount #is057931422. contact me at 4084833891 I wanted to cancel August books, but couln't do it on line it asked for other info when i gave it it wouln't accept.my email is email@example.com
Ms. Shirley Overby Says Sep 20, 2013
I purchased a book this morning (Order #300033403) at 9:23:40 CDT, for W is For Wasted. I would like to cancel this order as I have received a copy of this book which I had pre-ordered last month. PLEASE CANCEL THIS ORDER.
Ms. katherine hogan Says Sep 21, 2013
on 9/18 my visa was charged $43.46 at 1:23 pm. by doubleday book club i hadn't ordered any books. i called on 9/18 and 9/19 and spoke to a supervisor, explained my problem, and i told her i wanted my visa credited she told me she would look into this and call me back. i waited all day and was not called back the only book i've ordered was on 9/4, account #04766021. i want my money back plus interest. i expect an answer. this is no way to treat a customer. email address firstname.lastname@example.org - tel: 508-548-2520
Ms. Vicki Says Oct 21, 2013
I sent back a product that I didn't want. They sent a
Statement saying I owe them for it. I've tried many
Times to call them, but keep getting recording saying
Their call volume is high. No one answers. So now I will send
Them a certified letter. I want to make sure they get it. Many
years ago I cancelled my membership because of a lot of
problems with them. I will cancel my membership once again.
Ms. sheri Says Nov 08, 2013
Since your website has been down for days i just wanted to make sure that the featured selections would not be sent, So how do i go about making sure that the selections are not sent.
Ms. Von Dell J. Glaser Says Sep 19, 2014
I have complained a few days ago, but no action from you.
Next time i will cancel my membership.
Ms. Patricia Green Says Oct 22, 2014
I have not received my order yet. I was just wondering if i am going to get it. Its called,The Cats Meow,13-805091. My account number is,857133935. Please Respond back to me.
Ms. Stacye Thomas Says Oct 23, 2014
I order Z-Rated: Chocolate Flava three By Zane on August 23, 2014. I have yet to receive my book. I have sent customer service several emails and no one have responded yet. WHERE IS MY BOOK? I PAID FOR IT AND I WANT IT MY ORDER NUMBER IS 3300269157. SOMEONE NEED TO CONTACT ME as soon as possible. I WILL NO LONGER USE DOUBLEDAY BOOK CLUB AND I WILL SUGGEST NO ONE ELSE BUY BOOK FROM THIS FRAUDULENT CLUB SOMEONE NEED TO CONTACT ME as soon as possible MY EMAIL IS MSTHOMAS4EVER.ST@GMAIL.com.
Ms. Katherine Bryant Says Oct 23, 2014
My bank statement is showing a pending debit for $46.86. I thought maybe I had missed an email about a featured selection. It turns out the last email I received from DoubleDay was back in July of this year. I have no outstanding orders/featured selections that are or have been shipped, according to my account, since 2013. I tried to delete my debit card number to avoid any future issues, but I receive a message saying it "is not allowed. ".
Ms. Cherie Says Oct 31, 2014
It is either busy signal or a recorded message that says that all circuits are busy. Very frustrating.
Ms. Laurie Patterson Says Oct 31, 2014
I am unable to reach by phone or web site. I am Very depressing. I am MAD.
Ms. Kathy Says Oct 31, 2014
Could not get through. Constant busy. Tried for over three hours and every time busy.
Ms. Elizabeth Vasquez Says Oct 31, 2014
PLEASE CANCEL MY ACCOUNT 69812981. I HAVEN'T ORDERED BOOKS IN A LONG TIME AND SAME WAY, SOMEHOW MY BANK ACCOUNT IS OVER DRAFTED. SO PLEASE CANCEL ACCOUNT 69812981. Elizabeth Vasquez.
Ms. Esther M Jackson Says Nov 12, 2014
I denied the last email order for the books for November. I will return these books when they arrive and expect you to refund the amount to my checking account. Please cancel my subscription as i have taken all the books necessary for this account. Thank you.
Ms. Theresa Henry Says Nov 16, 2014
I would like to drop my membership. I have been a member for many years, but the last several months have been horrible. Last spring we changed Internet carriers and I called and told them of my new e-mail address and set up all new information. Now when I am asked to reply to my monthly selections my old address comes up and no matter what I try to do at log in site it will not let me in. I have had a bad past year-lost both my parents and had major surgery. I just do not have time or energy to play these games. Not sure what or where the problem is, but I just want out. Do not want books being delivered that I do NOT want and on the same page would like to order books I DO want. So please just cancel my membership. Thank you. Theresa Henry.
Mr. Carolyn Butler Says Nov 19, 2014
This is my third e-mail still waiting on a reply why my bank account was charged Rs 44. 46 on 11-11-14 my account history shows this as a balance and then on 11-13-14 a payment posted. I have not ordered any books in years I do not understand this. Waiting for an answer. I have tried to call several different phones they are either disconnected, busy or a recording says all recruits are busy. Account number 2190835.
Ms. Christine Wagner Says Nov 19, 2014
I purchased a book one year ago. I never received the book and have since been unable to reach anyone since there is no valid customer service number available. I'm very upset that I lost my money.
Ms. Christine Starrett Says Nov 19, 2014
Busy signal. Never got through - would like to actually speak to a person instead of going through email and waiting days for a response.
Ms. Shayne Says Nov 22, 2014
I have not ordered from this place in at least three years All of a sudden I am receiving boxes of books and bills saying I owe them, NO I do not want this service.