I emailed request in Feb 2015 to cancel Doubleday Book Club membership. They replied that they would get back to me and never did. I received March offer, but am unable to decline because I CANNOT access my account. The only thing that shows up is their 'credits' promotion of which I want no part. I tried calling customer service only to be put on hold until I GAVE UP IN FRUSTRATION. Doubleday seems to be holding members hostage when they try to cancel membership.
I placed an order on 2/3/2015, my order didn't ship according to their records until 2/9/2015. I sent them a email checking the order status only to find out my order was shipped to the incorrect address. They offered to resend the order,, but when I requested express shipping due to their error, the told me I had to pay for it. I spoke to the supervisor and she too said that if I wanted to express shipping that I would need to pay for it. They made the error, but yet I have to pay for it? Bad Customer service, I cancelled my account, and disputed charges with my bank. This was unacceptable and not a good business practice.
My complaint is that I ask for this account to be closed a month ago and you still send monthly features and say I will be charged for them, well if you send any more books the cost will be on you. I do not want any more books sent to me and this will be my last time that I ask you to cancel this account. I want this account closed please. If you mail me any more automatic shipments I will not send them back and I will not accept any charges for them either. I have sent two or three shipments back already and you sent me an email that I would not have any more monthly features so get er done. Yvonia Ward.
I have tried to join the book club to no avail after reading the past complaints. I guess better not join.
Unable to get to a live customer service representative.
I have not had an account with you for a long time and I have emailed you several times over the past year when I started getting books I was not ordering. I have returned all books and keep receiving new books constantly and bills please discontinue sending me books and billing statements as I have not kept any of the books. If you continue to send me books and statements I will be forced to take further action. I cannot call you as you are closed when I get home from work please have a supervisor call me asap as I have emailed 3 different times and no one bothers to call me back. I work in customer service for an online company and am very disappointed with your quality of customer service. Denise Cardoza
I have not ordered from this place in at least three years All of a sudden I am receiving boxes of books and bills saying I owe them, NO I do not want this service.
Busy signal. Never got through - would like to actually speak to a person instead of going through email and waiting days for a response.
I purchased a book one year ago. I never received the book and have since been unable to reach anyone since there is no valid customer service number available. I'm very upset that I lost my money.
This is my third e-mail still waiting on a reply why my bank account was charged Rs 44. 46 on 11-11-14 my account history shows this as a balance and then on 11-13-14 a payment posted. I have not ordered any books in years I do not understand this. Waiting for an answer. I have tried to call several different phones they are either disconnected, busy or a recording says all recruits are busy. Account number 2190835.
I would like to drop my membership. I have been a member for many years, but the last several months have been horrible. Last spring we changed Internet carriers and I called and told them of my new e-mail address and set up all new information. Now when I am asked to reply to my monthly selections my old address comes up and no matter what I try to do at log in site it will not let me in. I have had a bad past year-lost both my parents and had major surgery. I just do not have time or energy to play these games. Not sure what or where the problem is, but I just want out. Do not want books being delivered that I do NOT want and on the same page would like to order books I DO want. So please just cancel my membership. Thank you. Theresa Henry.
I denied the last email order for the books for November. I will return these books when they arrive and expect you to refund the amount to my checking account. Please cancel my subscription as i have taken all the books necessary for this account. Thank you.
PLEASE CANCEL MY ACCOUNT 69812981. I HAVEN'T ORDERED BOOKS IN A LONG TIME AND SAME WAY, SOMEHOW MY BANK ACCOUNT IS OVER DRAFTED. SO PLEASE CANCEL ACCOUNT 69812981. Elizabeth Vasquez.
Could not get through. Constant busy. Tried for over three hours and every time busy.
I am unable to reach by phone or web site. I am Very depressing. I am MAD.
It is either busy signal or a recorded message that says that all circuits are busy. Very frustrating.
My bank statement is showing a pending debit for $46.86. I thought maybe I had missed an email about a featured selection. It turns out the last email I received from DoubleDay was back in July of this year. I have no outstanding orders/featured selections that are or have been shipped, according to my account, since 2013. I tried to delete my debit card number to avoid any future issues, but I receive a message saying it "is not allowed. ".
I order Z-Rated: Chocolate Flava three By Zane on August 23, 2014. I have yet to receive my book. I have sent customer service several emails and no one have responded yet. WHERE IS MY BOOK? I PAID FOR IT AND I WANT IT MY ORDER NUMBER IS 3300269157. SOMEONE NEED TO CONTACT ME as soon as possible. I WILL NO LONGER USE DOUBLEDAY BOOK CLUB AND I WILL SUGGEST NO ONE ELSE BUY BOOK FROM THIS FRAUDULENT CLUB SOMEONE NEED TO CONTACT ME as soon as possible MY EMAIL IS MSTHOMAS4EVER.ST@GMAIL.com.
I have not received my order yet. I was just wondering if i am going to get it. Its called,The Cats Meow,13-805091. My account number is,857133935. Please Respond back to me.
I have complained a few days ago, but no action from you.
Next time i will cancel my membership.
Since your website has been down for days i just wanted to make sure that the featured selections would not be sent, So how do i go about making sure that the selections are not sent.
I sent back a product that I didn't want. They sent a
Statement saying I owe them for it. I've tried many
Times to call them, but keep getting recording saying
Their call volume is high. No one answers. So now I will send
Them a certified letter. I want to make sure they get it. Many
years ago I cancelled my membership because of a lot of
problems with them. I will cancel my membership once again.
on 9/18 my visa was charged $43.46 at 1:23 pm. by doubleday book club i hadn't ordered any books. i called on 9/18 and 9/19 and spoke to a supervisor, explained my problem, and i told her i wanted my visa credited she told me she would look into this and call me back. i waited all day and was not called back the only book i've ordered was on 9/4, account #04766021. i want my money back plus interest. i expect an answer. this is no way to treat a customer. email address email@example.com - tel: 508-548-2520
I purchased a book this morning (Order #300033403) at 9:23:40 CDT, for W is For Wasted. I would like to cancel this order as I have received a copy of this book which I had pre-ordered last month. PLEASE CANCEL THIS ORDER.
I have been trying to reach customer service for the pass month at different time a day and i get the sorry about the delay, but i have to give up as no one comes on the line.myaccount #is057931422. contact me at 4084833891 I wanted to cancel August books, but couln't do it on line it asked for other info when i gave it it wouln't accept.my email is firstname.lastname@example.org
I also was attempting to contact Doubleday and finally sent an email to the customer care email address.
After some weeks not hearing i got a reply today via email stating that Doubleday is no longer selling books, cds or dvds due to the expense involved and downturn from on line shopping. So it looks like they no longer exist.
This website is a joke and your phone number is a bigger joke. i will be canceling my subscription and buying my books from Amazon where i am sure i will get better service.
four times i have sent emails regarding an order that was placed on 8/13. i have not heard a word. my order is still processing according to my account. my order number is 200010534.
I have now been holding 40 minutes on the customer service line. I wish to terminate my membership (071829194, effective immediately.
I mailed a book back to the Club, Tami Hoag's 9th Girl because I ordered it twice! I asked for another book in exchange because I paid the bill in full. Did the new book ship? If not I paid for a book I didn't get.