Doubleday Book Club Complaints and Reviews
Ms. Kathy Says Oct 31, 2014
Could not get through. Constant busy. Tried for over three hours and every time busy.
Ms. Laurie Patterson Says Oct 31, 2014
I am unable to reach by phone or web site. I am Very depressing. I am MAD.
Ms. Cherie Says Oct 31, 2014
It is either busy signal or a recorded message that says that all circuits are busy. Very frustrating.
Ms. Katherine Bryant Says Oct 23, 2014
My bank statement is showing a pending debit for $46.86. I thought maybe I had missed an email about a featured selection. It turns out the last email I received from DoubleDay was back in July of this year. I have no outstanding orders/featured selections that are or have been shipped, according to my account, since 2013. I tried to delete my debit card number to avoid any future issues, but I receive a message saying it "is not allowed. ".
Ms. Stacye Thomas Says Oct 23, 2014
I order Z-Rated: Chocolate Flava three By Zane on August 23, 2014. I have yet to receive my book. I have sent customer service several emails and no one have responded yet. WHERE IS MY BOOK? I PAID FOR IT AND I WANT IT MY ORDER NUMBER IS 3300269157. SOMEONE NEED TO CONTACT ME as soon as possible. I WILL NO LONGER USE DOUBLEDAY BOOK CLUB AND I WILL SUGGEST NO ONE ELSE BUY BOOK FROM THIS FRAUDULENT CLUB SOMEONE NEED TO CONTACT ME as soon as possible MY EMAIL IS MSTHOMAS4EVER.ST@GMAIL.com.
Ms. Patricia Green Says Oct 22, 2014
I have not received my order yet. I was just wondering if i am going to get it. Its called,The Cats Meow,13-805091. My account number is,857133935. Please Respond back to me.
Ms. Von Dell J. Glaser Says Sep 19, 2014
I have complained a few days ago, but no action from you.
Next time i will cancel my membership.
Ms. sheri Says Nov 08, 2013
Since your website has been down for days i just wanted to make sure that the featured selections would not be sent, So how do i go about making sure that the selections are not sent.
Ms. Vicki Says Oct 21, 2013
I sent back a product that I didn't want. They sent a
Statement saying I owe them for it. I've tried many
Times to call them, but keep getting recording saying
Their call volume is high. No one answers. So now I will send
Them a certified letter. I want to make sure they get it. Many
years ago I cancelled my membership because of a lot of
problems with them. I will cancel my membership once again.
Ms. katherine hogan Says Sep 21, 2013
on 9/18 my visa was charged $43.46 at 1:23 pm. by doubleday book club i hadn't ordered any books. i called on 9/18 and 9/19 and spoke to a supervisor, explained my problem, and i told her i wanted my visa credited she told me she would look into this and call me back. i waited all day and was not called back the only book i've ordered was on 9/4, account #04766021. i want my money back plus interest. i expect an answer. this is no way to treat a customer. email address firstname.lastname@example.org - tel: 508-548-2520
Ms. Shirley Overby Says Sep 20, 2013
I purchased a book this morning (Order #300033403) at 9:23:40 CDT, for W is For Wasted. I would like to cancel this order as I have received a copy of this book which I had pre-ordered last month. PLEASE CANCEL THIS ORDER.
Mr. mary ann valenti Says Aug 31, 2013
I have been trying to reach customer service for the pass month at different time a day and i get the sorry about the delay, but i have to give up as no one comes on the line.myaccount #is057931422. contact me at 4084833891 I wanted to cancel August books, but couln't do it on line it asked for other info when i gave it it wouln't accept.my email is email@example.com
Ms. FEEDUP Says Aug 30, 2013
This website is a joke and your phone number is a bigger joke. i will be canceling my subscription and buying my books from Amazon where i am sure i will get better service.
Mr. anthony Says Aug 26, 2013
four times i have sent emails regarding an order that was placed on 8/13. i have not heard a word. my order is still processing according to my account. my order number is 200010534.
Mr. John Lucas Says Aug 15, 2013
I have now been holding 40 minutes on the customer service line. I wish to terminate my membership (071829194, effective immediately.
Ms. Lisa Lutz Says Jul 25, 2013
I mailed a book back to the Club, Tami Hoag's 9th Girl because I ordered it twice! I asked for another book in exchange because I paid the bill in full. Did the new book ship? If not I paid for a book I didn't get.