Digicel Jamaica Customer Service Phone Number

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Digicel Jamaica

Digicel Jamaica is a leading telecommunications company dedicated to provide affordable and high quality mobile services to customers. It is also the fastest growing mobile network operator in Jamaica. The company offers the widest range of telecom services such as mobile phones, prepaid mobile plans, postpaid mobile plans, broadband services, 4G wireless services, international calling plans, mobile internet, data services and more. It has a widespread network of dealers, distributors and its owned retail outlets located in different parts of the country.

Digicel Jamaica is a flagship company of Digicel Group Limited, a multinational telecommunications services company. It serves more than 32 countries of the Caribbean, Central America and Asia Pacific region. Digicel Group is known for its world class service and network. The company was established in Bermuda to meet the growing needs of customers.

Alternate contact number: 1 876 619 5000 (corporate office).

Digicel Jamaica Address

The address of Digicel Jamaica is 14 Ocean Boulevard, Kingston, Jamaica.

Digicel Jamaica Email Address

The email address of Digicel Jamaica is customercare@digicelgroup.com.

Digicel Jamaica Website

The Website of Digicel Jamaica is www.digiceljamaica.com.

The postal and official address, email address and phone number (helpline) of Digicel Jamaica Service Center and Digicel Jamaica customer service number is given below. The helpline of Digicel Jamaica customer service number may or may not be toll free.
Digicel Jamaica Phone Number Customer Service
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Digicel Jamaica Customer Service Number Complaints and Reviews

Customer care male
Mr. Iva SaysJan 03, 2015

I put the credit on wrong number what can i do.

Customer care female
Ms. Dawn M Williams SaysSep 30, 2013

Your international phone service is terrible. For the past six months, it#s taking me hours let alone days just to get through to me fiancee.
I was blaming him, but for the past couple of weeks alone, when l call l have spent hours, calling trying to get through to him.
It seems like the call is connecting, but the line is just ringing. When he does answer, l hear him say hello then the call is cut off. I am making the calls from my house phone, because at the beginning of the year when l was putting the international minutes on his phone, that wasn't lasting as long as it was this time last year.
Because we looking to get married and l live in the UK, l have to show that we are communicating via our call phones and phone bill for the imagration requirements. How can l show this if the calls are not being connected, but l am still paying as soon as the dialing tone turns to a ring.
I have spent from 13:30-10:30pm trying to call my fiancee, you need to sort out your service.

Customer care female
Ms. Dawn M Williams SaysSep 30, 2013

this is a email of a complaint, l have to say that your service for international calls is really rubbish, and that is putting it politely. Since the price as risen this year, it is taking me sometimes days before l can actually contact my fiancee. In order to meet the visa and immigration requirements we need to show regular phone contact. When l go to show my home phone itemish bill, all it will show are the many occasions where l am placing an international call to my fiance, but not actually getting to speak to him.
The phone will just ring, lm telling him off for not answering his phone, but he's telling me, the calls haven't been coming through to him, he doesn't even see the missed calls.
At time l get the dialing tone, hear the ringing so l think there is an connection, only for the line to go dead. Or l call and l hear the number no longer exists. l hear Spanish or l'm told to leave a voice message, but being an international call this option doesn't work?

Customer care female
Ms. K knight SaysSep 23, 2013

Data service and my credit disappear each time i top up $30.00 each time this is upsetting me. Digicel keep robbing me. I am getting fed up now...if this continues i will go to lime. I want my money back

Customer care male
Mr. Kimberly SaysSep 08, 2013

I got this message from digicel that I can activate the same as yaad rate so I activated it only to find out that it doesn't refer to me, I am in Australia and would love for my credit to be added back to my account. Thank u

Customer care female
Ms. Kimberly SaysSep 08, 2013

I am in Australia go this message that I can activate a same as a yaad plan and the credit was deducted from my account and yet the plan doesn't work, I need my credit to be added to my account since this plan doesn't require to me I need my $1000 credit

Customer care female
Ms. sendy SaysAug 08, 2013

digicel should give long time on dear SIM because i have my SIM stop when i have money on it how i get my money back like the other company

Customer care female
Ms. Arnold Spencer SaysJul 24, 2013

Dear Costomer care I am very concern here in guyana that I cannot recharge my family and friend phone abroad from guyana unless I have a business card? I went to several digicell outlet store and there are people who employ with digicel claim the cannot do it or know any thing of a such. My main problem is when I am in the caribbean island even Tortola I could go to any place that sell digicell top up or even a supermarket or gas station and the could send a top up to my family back home so longs I paid for the amount of credit I am send. And it shock me and pisses me to know that I cannot?

Customer care female
Ms. dawn dodd SaysJun 17, 2013

Top up was sent to tel 8768625872 instead of 8768622872.
Confirmation # 7993013. Please reroute. Thanks

Customer care male
Mr. Wray Anderson SaysJun 08, 2013

Digicel promised double bonus mins for credit bought on June 7, 2013. I bought $200 credit, but never got the double credit.

Customer care user complaints