Digicel Jamaica Complaints and Reviews
Ms. Dawn M Williams Says Sep 30, 2013
Your international phone service is terrible. For the past 6 months, it#s taking me hours let alone days just to get through to me fiancee.
I was blaming him, but for the past couple of weeks alone, when l call l have spent hours, calling trying to get through to him.
It seems like the call is connecting, but the line is just ringing. When he does answer, l hear him say hello then the call is cut off. I am making the calls from my house phone, because at the beginning of the year when l was putting the international minutes on his phone, that wasn't lasting as long as it was this time last year.
Because we looking to get married and l live in the UK, l have to show that we are communicating via our call phones and phone bill for the imagration requirements. How can l show this if the calls are not being connected. But l am still paying as soon as the dialing tone turns to a ring.
I have spent from 13:30-10:30pm trying to call my fiancee, you need to sort out your service.
Ms. Dawn M Williams Says Sep 30, 2013
this is a email of a complaint, l have to say that your service for international calls is really rubbish, and that is putting it politely. Since the price as risen this year, it is taking me sometimes days before l can actually contact my fiancee. In order to meet the visa and immigration requirements we need to show regular phone contact. When l go to show my home phone itemish bill, all it will show are the many occasions where l am placing an international call to my fiance, but not actually getting to speak to him.
The phone will just ring, lm telling him off for not answering his phone, but he's telling me, the calls haven't been coming through to him, he doesn't even see the missed calls.
At time l get the dialing tone, hear the ringing so l think there is an connection, only for the line to go dead. Or l call and l hear the number no longer exists. l hear Spanish or l'm told to leave a voice message, but being an international call this option doesn't work?
Ms. K knight Says Sep 23, 2013
Data service and my credit disappear each time i top up $30.00 each time this is upsetting me. Digicel keep robbing me. Im getting fed up now...if this continues i will go to lime. I want my money back
Mr. Kimberly Says Sep 08, 2013
I got this message from digicel that I can activate the same as yaad rate so I activated it only to find out that it doesn't refer to me, I'm in Australia and would love for my credit to be added back to my account. Thank u
Ms. Kimberly Says Sep 08, 2013
I'm in Australia go this message that I can activate a same as a yaad plan and the credit was deducted from my account and yet the plan doesn't work, I need my credit to be added to my account since this plan doesn't require to me I need my $1000 credit
Ms. sendy Says Aug 08, 2013
digicel should give long time on dear sim because i have my sim stop when i have money on it how i get my money back like the other company
Ms. Arnold Spencer Says Jul 24, 2013
Dear Costomer care I am very concern here in guyana that I cannot recharge my family and friend phone abroad from guyana unless I have a business card? I went to several digicell outlet store and there are people who employ with digicel claim the cannot do it or know any thing of a such. My main problem is when I am in the caribbean island even Tortola I could go to any place that sell digicell top up or even a supermarket or gas station and the could send a top up to my family back home so longs I paid for the amount of credit I am send. And it shock me and pisses me to know that I cannot?
Ms. dawn dodd Says Jun 17, 2013
Top up was sent to tel 8768625872 instead of 8768622872.
Confirmation # 7993013. Please reroute. Thanks
Mr. Wray Anderson Says Jun 08, 2013
Digicel promised double bonus mins for credit bought on June 7, 2013. I bought $200 credit but never got the double credit.