I am very unhappy with the Digi agent's service in jaya shopping mall. I went to port in to Digi. And the Chinese mall agent mistakenly key in my ic number and made it difficult for me to plrt into Digi. And i had to wait till the next working day which is Monday to reactive my network again. I am so upset with this kind of irresponsible people. Please take necessary action.
I would like to make a complain on Digi service. I make a report 2weeks back regarding my iphone six not able to hear when call out or incoming. The officer told me the longest will be in two weeks i been follow up the status and they are telling me at least 30days. i am holding the phone, but cannot make any calls or received call. I cannot believe whole Malaysia's store of DIG do not have stock? or just want to delay ?.
Why your customer service too long for answer cal. Because my wife postpaid loss. Loss at Saudi Arabia. So i as a husband try to cal for report.
I called last month to complaint that is billing error to my company. In fact the account was inactivate since three year ago and we have been receiving the statement showing a small credit balance. But suddenly in sep'14, the credit balance b/f previously becomes positive balance, showing that our company overdue amount b/f, but no action taken, and we still received the statement showing the wrong outstanding amount on 1/12/14.
I have already booking a new iPhone 6plus
When I go to centre yours staff say that got 1grey color so that I say I will terminate my maxis number first then the following day I will go and sign up the new phone,, but when I go at the next day i had been inform that the phone already sell He says that he will keep for me Please give me a reasonable answer.
I have a problem, how to get my PUK code? my number 0162981571 somebody help.
Your service are too bad. I called many times about two day, and there is no answer. Is that your staff are too much busy ? I got problem with my internet, now i also got problem with your services.
Why i call since last week Digi helpline always said line is busy. Then how can i resolve my problem if helpline cannot answer call.
I want to unsubscribe my current internet plan but every time i tried the service is unavailable and told me to tried later. Next time i tried. The same thing is happened. This is occurred for many months. I also can't subscribe to another internet package. Please solve this as soon as possible.
Unable to do a top-up (RM30) on 28th of November 2014 for mobile phone with number is 014-648-1196 (Expiry date stated as 27th of November 2014). It still has RM112 value inside. Kindly help. (The Reload Coupon number 6198 6972 5377 2300).
My mother who is Digi customer received SMS and RM five was charged by group of scamp people.
My Digi Internet plan end past three days, but I got balance RM7. 50, but when tomorrow I checked my balance it's 0. 00. How come my balance deducted when Internet not active? Then yesterday I reloaded back RM30 for active back my Digi Internet plan, but until now. Still no Internet is coverage This happen last month. But when i email to CS, they replied me back 2 weeks from my complaint date. When i call CS. No one picked up the call WTF? I used Digi so long, but this time it's really annoying eat my balance. Topap RM 30. Already deducted, but still no Internet. I will considered to report at SKMM and tribunal suck.
How to find out this person 0169541381 and where she stay I want the details as soon as possible please help me. I called to Digi, but I can not speak with the operator.
I am calling from a hour, but still can not speak with customer service. Always with the same stupid advertisements.
I having some problem with my Digi number. I'm making call from oversea to Malaysia by dialing *111* 6(phone number). For sometime, the call wasn't connected. But I get charged. My credit was deducted. It happened for many times. And it cost me for more than RM200. Kindly pay attention on this problem.
I am sorry, but i have to say that this helpline number is no function and sucks. I did call many times, but no one answer. I just wanna know why i can not call or SMS my buddy and others even though i still got a lot of credit and the line is OK too. Still long time before expired. But no one answer and i just hear the ads repeatedly. So annoying. Could any Digi staff or manager please manage your staff well and improve your customer service.
No person packs up phone. I already called 3 days, but is some customer service is busy. Please call me as soon as possible 012-3076477.
I would like to complain about my bill.
I have found some unknown charges from my latest bill.
Please help on this matter to delete the unwanted services
I was trying to barr the lines of my two lost phones both using Digi services. Digi centre is a phantom, no one answers throughout the day in-spite of their so called finished maintenance and upgrading. So if someone misuses my line, Digi should be liable because their customer service does not exist. Disappointing.
I called to Digi customer service, because my number was blocked. I need PUK number. But there is no one to take my call. They asked me for t pin number. What is t pin? solve this.
Unbelievable, calling for the last 45 minutes, but no one answers. Please call me back. Its urgent, please call me.This is not the first time, i am experiencing this.
Please someone contact me about my billing. Why my bill this month so high. Please contact me urgently. Number of out call. 0166652509 @ 0166602604.
No response from customer service. Can you please contact me regarding my sister Digi prepaid card. She wants to know how to share a credit with another Digi number. Thank you.
Why, i can not cancel the service for my Internet purchase RM 3(150MB) per day. I am trying to cancel this service many days. But, it still cannot cancel the service of Internet. Can anyone help me fix this problem as soon as possible Thanks.
Digi Line Terminated number is 016-2119636,016-2139366,016-2139636 We have made settlement for above mentioned lines. Please issue us letter mentioned we have fully settle. Kindly give us a call 012-3353301 if any requirement. Thanks Warmest Regards Metro Signature Sdn BhdKathy.
I am calling from Smart Automation Sdn. Bhd. For many months. I cannot print my phone bill statement and details. My account number is 2010004824251.I need to get the billing statement print out for my accounting purposes.
Dear sir,Since 9am, I keep calling your customer service number. Up to recent, I made calls more then 30 times unfortunately, i only receive answer machine. Again and again! so irritating. You just make my telephone bill increase for nothing. Waste my valued time and soo peace out.My complaint is about your poor coverage at my office area, which is located at Sentul Pasar. For your information, i has 50 staff that using Digi post paid and prepaid. We highly recommend Digi line to our foreign worker due to your exciting international charges. However, regard the local connection it seem always interrupted, slow loading speed, cant hear the calls clearly and very bad coverage.Please take immediate action and reply my complain officially. Thank you.
I have to wait at least five minutes and there are no answers except a prerecorded message is talking.
Dear sir, this is to make a complaint that my account phone number 0122328994 was changed to smart phone on 29.07.2014 and immediately i switch off the data connection, but DIGI still charging me rm 250. This is very upset and i feel it is cheating. Moving forward i will think, need to change to other mobile services provider.
Dear Digi Center,I would like to enquire about this IDD reload package for Nepal. When we reload the IDD of rm:15 and rm:30 Digi give to us free call talk time for 15 minute of rm:15 and 30 minute of rm:30 but, which have a free call that talk time if we call one, two, three and four minute. Also they deducted five minutes while we talk only one minutes even the Digi cut of five minutes so that is the big problem for us so please find out the solution as soon as possible. Before, wasn't this kind of problem, but now it make us very unhappy. Hope will resolve the problem soon. Thank You.
I am now in Korea. I have already choosed Korea line, but my line still cannot make calls. Only can use text messages.
Very bad customer service. I have made calls many times, but every times "your lines are busy". My line now is suspended due to you updated my account. I have already made a payment of last month, but it is not recorded in your system. And today, i have already made a payment for this month, but still, it is not updated. My account still suspended. Digi, please take further action to settle my problem. Otherwise i will change to another service provider. Digi always suspended my account without notice. And my due payment still not exceed the limit.
Hi, Digi helpline. Why do you cut my balance? If have activated any service please stop all services. I do not want any service. My mobile number is 0109447316.
Today 11th of October 2014. I went to your Digi centre at the garden to change my plan to family plan at 1.30 pm. Your sales executive, Mr. Siew told me my line would be activated after one hour of registering. At 4.00 pm, my line is still not activated. So i called up your call center and was told by a Cik Fathika that it would took four hrs to reactivate my line, but at 8.00 pm my line is still not being activated. Made another call to your call centre and Mr. Shahzuan attended and told he could only email to the garden centre to check and couldn't give me the Garden centre phone number for me to call. I am very unhappy with your service as a simple change of plan could land me with such inconvenience! As i am writing this at ten pm it is still not being activated and no one from Digi has called me! I regret changing my plan with Digi, which i could have change with other Telco. I have been a loyal Digi customer for a long time and Digi has failed me badly! When will my line be activated?
My number is 016 226 3613.
I lost my HP. I have called more than 45 minutes still cannot contact helpline. Unluckily, today it's Saturday. Who want to bear for after that called charges from my bill? please tell me. How to contact helpline?
Very bad since i buy this reload Digi happy prepaid rm30. Do you know what happen about your reload? When i scratch the number to reload fourteen digit shown. So missing two number. Where is two number more? Must be 16 digit. What to do? i try to call customer services, but nobody answered me . Make me angry. I lose rm30 for today. do not make me angry OK. This Digi has no good service everything. So who will pay my reload?
Not good, services is too slowly.
When i top up my money will detucted automatically without any information. Please stop it immediately thank you.
I wish to terminate my data plan for number 014-3659285 with immediate effect. I have been having difficulty to access to digi customer service phone line. It was always busy and waited very long and eventually being cut off.
Paid my outstanding bill, but line was disconnected. Mobile number 016-3078000. Please look into the matter urgently.
My last payment made on 24th September 2014 via cimbclicks.
Few months till now my credits deducted without any information. If i wrongly applying any application please stop it. I didn't want any application that deducted my credit. Please stop it immediately. Thank you.
Hi My number is 01136550159. I need to cancel my internet package so i called digi centre so long and for a few days, but strange no one answer. Please fix it. Make me being mad for this digi because not answering my call. Or is it they change their digi number.
I changed the line from digi to umobile. My digi number is 6010-8284802, but 15/9 i receive a message that my request to port out was not successful. Hope can fix this issue as soon as possible, thank you.
My digi number is 6016-4684896. I would like to stop my games plans from digi. I call up helpline many times, but no one answer. Please cancel it for me as soon as possible, thank you.
I would like to stop my caller tune from digi. I need help. Please do the necessary action with immediate effect. Thank-you.
Hi, My complaint is I have activated digi weekly internet plan. So now i am going two deactivate, but customer care only speak malai language. And my problem is i do not know malai language. So please help me to deactivate my plan. Thanking you.
This is mandar kambli. My wife chaitali dhule lost her phone on 19th may 2014 at singapore. Her prepaid digi number is 016-8774049. Kindly block the card and phone to avoid any misuse.
Please confirm once the phone and card is barred. Thanks in advance.
My prepaid phone number is +60102662644. From last few days I am not able to send text messages, but I can receive text messages and my whatsApp is also not working. I am also not able to receive or send any mails. I have RM 80.00 balance. I am using blackberry phone and my subscription for blackberry unlimited monthly is also renewed. I do not know what to do to solve this problem.
i am using DIGI and i am not complaining actually, but just need clarification regarding the deduction of the balance which is still not clear is due to what reason ?
sometime i receive SMS like this RM3.00 and click to download.....i never click, but they still deduct my balance with RM3.00.
may I know the reason, why there is no line in the area Taman Merak, Kulim Kedah. this problem more than a week, please get help immediately because we can not contact anyone by telephone.
tel number 0164728634.