Digi Customer Service Number Complaints and Reviews
Ms. Lim Says Jun 04, 2013
Good afternoon, Sir/Mdm. There's someone using the number 0163961480 to call me every one hour, day and night for days. I want to make a report to the police soon, but I think I must first inform you first. Need to know how to bar this number from calling urgently. Hope to get a solution from your service. Thank you.
Lim Tel: 0162152027
Mr. Capt Shankar Vaodyanathan Says Jun 11, 2013
Dear Sir/Madam, I am currently overseas. I was trying to reload my digi prepaid account (016 8624841) online, but it seems my number has been deactivated either yesterday 10.06.13 or today 11.06.13 due to non-usage.
Would appreciate if same can be reactivated for one or two days at least, so that I can reload the account. Kindly intimate me (email : captshankar@gmail) if re-activating for short period, so that I will reload immediately. Since I am overseas have not been using the mobile. I am coming back to Malaysia in early July 2013 and would be using the mobile number again. Warm Rgds.
Ms. vicky Says Jun 13, 2013
i nvr active my voice mail, but it sudly active start 4m yesdy and i wana it cancel...
Mr. prabesh Says Jun 15, 2013
My WiFi is not working and there is red sign in router what should I do
Ms. tan phooi cheng Says Jun 18, 2013
I have been receiving missed calls from this number is
+8801828843582 since the 6th of June. I checked the internet and discovered that its a phone from Bangladesh,
There was one day I received as many as 16 missed calls.
It's a real nuisance because sometimes I have to switch off my handphone to deter the person from calling. Is there any way to block that phone number. My phone number is 0165467867. E-mail address is email@example.com.
Mr. Tay Jui kwang Says Jun 24, 2013
I have tried to transfer my number 0168674160 to my wife Kho Phing, 500120-13-5278, then port out of Digi to Maxis, but my request has not been approved.
It seems all documents are properly signed on 12 June 2013 and submitted by Maxis agent.
Please kindly proceed with my request.
Tay Jui Kwang
Ms. TAN Says Jun 24, 2013
There have no line and connection service at kawasan kapar 42200. HP:016-3367057
Mr. Ming Says Jun 25, 2013
i just want to know that, is it digi service centre's staff nvr inform the customer about the hidden charges for prepaid service?, but what i get from your customer service is "we never inform customer if customer didn't ask". i cannot believe that I am paying every month for this kind of service.
Ms. sim Says Jun 29, 2013
Dear sir, I receipt SMS from 36886 dated 29.06.12 morning, time 10.32am, RM five appr03, this charges for what ? some many time I receipt this sms, now I check my outstanding for this month bill untill to day is RM 183.73. normal use in maxis line only RM 30.00 / month.
Please call me back.
Mr. Chain Says Jul 02, 2013
Please Digi i sub my blackberry internet subcrtion today, uptill now its still not working, please help in this
Mr. kumar Says Jul 03, 2013
i received SMS that i have free 150 MB . today since i got a new card . later i was charged 8.00 RM for this . please help . MY number IS 0149238591
Ms. Prema ML Says Jul 04, 2013
I HAVE BEEN TRYING TO GET IN TOUCH WITH A PROFESSIONAL INDIVIDUAL IN DIGI WHO CAN ATTEND TO MY ISSUES WITH DIGI'S BAD SERVICE SINCE 2012, I HAD ALSO VISITED YOUR DIGI CENTRE IN BUKIT TINGGI KLANG AND WAS ASSURED I WILL RECEIVE AN EMAIL FROM YOUR CUSTOMER SERVICE- THIS WAS three MONTHS AGO I AM STILL WAITING
CAN A SENIOR MANAGER OR EVEN THE CEO KINDLY CALL ME TO SETTLE MY ISSUE WITH DIGI PLEASE AS MY PATIENCE HAS BEEN TESTED AND REFUSE TO BELIEVE THAT THERE ARE NO PROFESSIONAL INDIVIDUALS IN DIGI COMPANY WHO CAN UNDERSTAND MY ISSUE AND ATTEND TO IT PROFESSIONALLY. PLEASE CALL 012-312 5395.
Ms. nursaadah Says Jul 05, 2013
good morning sir/madam... there has been no Internet connection to my h.p... i've make the payment for the data mobile, but it still doesn't work....my number is 01114717550..
Ms. Angie Says Jul 05, 2013
Hi, I would like to enquire about this;
My son bought a LG NEXUS 4. Less than two weeks, he saw a crack on his phone.
He send it to the digi shop and the personnel concern verified that the phone was not dropped. So the phone was send back to LG for further action.
My question is, the phone was send to LG for about two weeks already and still no news from them. May I know, in such case;
1) do I have to pay for the monthly bill?
2) how long we need to get back the phone?
Mr. Marcus Says Jul 05, 2013
I bought a LG nexus weeks ago and after 1.5 weeks I found a crack on my new phone. I then sent the phone back to DiGi shop and the staff had verified that the phone was not dropped. He sent it back to DiGi. It's already more than two weeks now and I do not have my phone until now. My questions are: 1. Do I have to pay my monthly bill when I didn't fully utilize my phone?; 2. How long does DiGi or LG need to replace my phone?
Mr. benedict Says Jul 06, 2013
Hello, i own a digi line. suddenly my line is not receptive to network again.i had to call 0162211800 and was not getting meaningful response. this is my personal digi number please let me know what the problem is. 0146455098
Mr. paul wong Says Jul 08, 2013
I am currently in oversea and would like to request to activate ineternation roaming service for my phone (0107669777). Please advice urgently.
Mr. paul wong Says Jul 08, 2013
2. I have been trying to call digi service hotline from oversea 0162211800 and 1800182222 for almost half an hour, but still nobody my call. Dissapointed with yr customer service.
Ms. Angie Says Jul 09, 2013
Bought a LG NEXUS four on 09/06/2013. On 19/06/2013, found a crack on my phone. Sent back to DIGI on 22/062013. They promised me to send back to LG, but till today, no news from DIGI. Disappointed.
1) Since I didn't utilize my phone, do I need to pay my bill?
2) When can I get back my phone?
My email; limangie88@gmail
Hope will hear from you real soon.
Ms. Kelly Says Jul 09, 2013
Why my money inside my phone suddenly had been deducted ? Can I know how to stop it so that my money won't suddenly been deducted ?
Ms. shirley lim Says Jul 10, 2013
Why my 017867 7818 even though ppl call in, my phone din have write have any incoming call ... even i call out, my device no givw any ring sound, but the receiver only know i call them, but without any sound . Can you help me to check the line?
Mr. saiman Says Jul 11, 2013
Hello sir/madam i do not know that my phone balance suddenly deducted? When i reload balance then automatic deduct my balance. Can you help me how to stop it please suggest me how to stop it? My number is 0102183416
Ms. natasya Says Jul 19, 2013
I am using bb and I use the internet every month plan rm18 and I can not connect to the internet since yesterday and instead they deducted already 8ringgit of my credit whereas I haven't use any. I am so pissed off right now as this is not the first time. I called the customer service many times and cldnt connect too. Please do something immediately I need to use my phone. My number is 0147257414
Ms. Law Lian Sze Says Jul 20, 2013
Kindly terminate my Broadband account immediately. Broadband Number : 60143304560?
Kindly inform any outstanding for my account.
Law Lian Sze
Ms. Rama Says Jul 21, 2013
Hello Digi Customer Care,He/She
Let Me Explain My Problem.When I Am Calling From Malaysia To India The Call Takes 5secs To Go,And Itz Not Goes Directlly..
And When Call Goes Then In Network Conjucation Problem Accurs...The Call Automatically Dropped..And Then I called Any India No The India No Says That Network Buzy.
Plz Itz A Humble Request That please Resolve This Issue As Soon As Poosible
Mr. Solehin Says Jul 24, 2013
I have problem ..i work at seven eleven i want know the topup digi number serial number 1000001470146. who use number this topup digi RM100 .give me number phone the user.
Ms. Jyun Gan Says Jul 24, 2013
I've brought RM20 digi prepared card to reload, but it keep send me the message that the
16digit number is invalid!
Please solve this problem ASAP
Ms. Francesca Teh Says Jul 25, 2013
I have just found that i have been charged RM4.00 for
25-Jul-13 09:01:25 00:00:00 SMS36660-MT,Value Added Services 36660,1
Please advise what is this item stated in my itemised statement bill?
Please also advise if i were to reload RM300 or RM400 or RM500 for the birthday special reload, what is the validity of the reload and also the reload bonus of value stated above?
I have been given conflicting answers of the validity of the birthday reload and 50%birthday bonuses?
Francesca (016-246 0866)
Mr. Simon Yel Yel Says Jul 28, 2013
my simcard had been deactivated. may you please reactivate it.I also forgot my number can you late me know
my serial number 161210048300859264k(20)
Mr. muthu Says Jul 29, 2013
Actually I got a number I am now in India was changed to TATA Docomo in roming, but I do not know how to make call to India number So please help me
Mr. Dr Nikazmi Says Jul 30, 2013
Digi Mobile Connection intermittent /unstable at Bangsar South City.Kerinchi KL.Need your kind attention to fix it up.Problem affected at all DIGI no and FYI people here mostly in corporate sector.
Ms. Thanusha Ponnusamy Says Aug 06, 2013
Hai, good day
i have never apply for caller ringtone, but yesterday the digi centre was deduct rm 3.00 for using caller ringtone and now i do not know the way to delete the caller ringtone hope that you can help me to delete the caller ringtone from my handphone, thank you.
Ms. Thanusha Ponnusamy Says Aug 06, 2013
yes, I am very disappointed to using Digi, i call customer service department since yesterday and no respond form them, what a service???????
Mr. shadikahamed Says Aug 06, 2013
I recharged my digi number from CIMB click on seven August 2013
but till now not recharged.
when i check with CIMB they are asking for DIGI check number.
So kindly provide the Digi check number
My mobile number is010 2819378
I recharged for 30RM.
Ms. Miss Tham Says Aug 13, 2013
Good afternoon, I have a problem regarding to the RM30 buy one year expiry date for my Digi prepaid. Few months ago I still can buy it through *128#, but now I can not do so? Is it the service cancel by Digi? Else where can get the service back for my Digi prepaid? Thank you.
Ms. sally Says Aug 13, 2013
why digi always send such an unindentified message to download when i did not subcribe it and it will charge me for $1 /msg. even i already stop all the subcribtion to service centre.
Ms. Ms Tan Siew Bean Says Aug 14, 2013
I received a prompt on 14/8 at 5.43am informing me of my usage of Rm1. I would like to find out how it was possible of this usage when I was asleep and my
Phone was with me with no other people around! Please clarify as this is not the first time that this is happening. Thank you
Mr. Tamil Chelvam Says Aug 14, 2013
My phone number 016 3620030.
My the other numbers are 016 9708824, 010 3620655, 010 2638571, 016 3262719. Please disconnect all voice mail messages to this phones. I do not need this voice mail messages.
Ms. fariesha Says Aug 15, 2013
Dear sir/madam… . Why there has been no service connection to my handphone… there always show me emergency call only why eh ? My number is 0169394250
Mr. Wong Keng Liang Says Aug 19, 2013
My mobile could not receive any incoming calls or make any outgoing calls on two of my mobile phones when I am overseas in Indonesia. My mobile numbers are 016-6659-026 and 014-3023119. Does digi have a roaming device in Africa? I have to travel to Africa in 2weeks time. I do not want the same problem to arise. Anson Wong Keng Liang
Mr. William Says Aug 19, 2013
On saturday 17Aug 2013,i switch to monthly plan RM58 with data and calls.It will only activated after 24hrs supposing on sunday.On monday i try to connect mobile data and was not connected.I try to call 016-2221-1800, but only give statement and amounts and also call 1800-18-2222, but not available.
Mr. Mr Aaron Says Aug 25, 2013
Good Afternoon Sir/ Madam. Before That i already went to digi centre and deactivate my Auto billing in my other device, but i receive a message that is deduct from my debit card because of auto billing. Can i have an explanation? Please kindly give me a call for the explanation. My Contact Number is 010-5669226
Mr. siraj Says Aug 25, 2013
i do not download movies digi take daily take RM.3 in my prepaid this my no 0166720840
Mr. Shaikat Debnath Says Aug 27, 2013
I want to deactivate my voice-mail. How can I do that?
Please let me know at "firstname.lastname@example.org"
Thanking you in anticipation.
Mr. Shaikat Debnath Says Aug 27, 2013
I want to deactivate my voice message service.
My phone number is: 01126197184
Thanking you in anticipation.
Ms. Wan Nur Azalina Says Sep 04, 2013
Hi afternoon, just to check whether digi can reactivate the prepaid number? My son has not been reloaded since three months ago...need your advice. My son hp # 0162680527.
Mr. josiegreenrene Says Sep 06, 2013
our connection is not good its been four days now I am lossing money because i cant access the internet and my work is depending on it please try to check if i need to pay 17 just say so.. this is not acceptable to me.. please do your job properly or do not do it at all!
Ms. haleemat Says Sep 12, 2013
pls what going on with my line? i subcribe to my BB MOnthly internet, but they re not connecting me why? since 3days now 0149493129
Ms. Loke Ping Tyng Says Sep 17, 2013
Recently I received lots of 2900 messages and these messages has charges which is draining from my credit everyday. The messages that I received are:
1. you have reached RM1 daily total usage. Immediately enjoy 1sen/sms to all digi numbers until the end of the day.
2.have more fun connecting with your friends and family with video calls. only 36sen/min to all networks.
3. you have reached rm1 daily total usage. immediately enjoy local voice rate of 12sen/min or 10sen/min(for super 10) to all networks until the end of the day.
I get these messages very often even though i did not make any calls. I do not surf net either. Kindly take action as soon as possible and I find it annoying.
I've also call digi customer service line 016-2211800, but when I was transferred to another level officer in charge there was no one to attend my call even though I've waited for about 15minutes. It's such a bad service I think DIGI should look into this matter too.
Loke Ping Tyng
Mr. Sebastian Martin Says Sep 18, 2013
Hi Digi.. I am converting my number from Digi to Maxis.. and I have a problem that I can not converting my number.. I got a messaged from Digi just now " Sorry your request to port out was not successful. Please call Customer Service for further Assistance".. Please call me and this is my number 0109792399
Ms. anis Says Sep 19, 2013
i really upset with digi today.... i already subcribe for seven day internet cost me 7.00 promotion.... (1day rm1).., but today no connection at all please let me know y??????? call or message me 0123427376.ASAP
Ms. Ms Nurul Says Sep 24, 2013
Good morning,sir/madam..my simcard suddenly deactived since 1a.m,24th sept,it was can’t forward call/sms, but incoming call/sms is ok..when i wanna call cuatomer helpline it was no respond.this is my personal no.hp:01126294174..plzz help for solve the problem..it’s urgt...
Ms. Jenny kong Says Sep 25, 2013
I was shocked when i get the bill (014-699 6010) since last month! The charges is extremely high. After calling to your center at Kl they told me it was because i'd subscribe certain program with code 33444 (BATTLE/ CINE CANTIK...) may I know what is that? I never subscribe anything my husband have settled the bill by credit card without checking on it. Can I get the rebate on what i had paid??? I been using digi for more than ten years i really hope management can check and feedback to me immediately. me and my husband really disappointed with the unknown charges!
Ms. Irene Says Sep 25, 2013
hi, there a digi number (normal cell phone number, 0162991151) called me earlier and states that he is calling from the DIGI Hq, the caller offered me a Digi plan and I just want to have verification from Digi whether does this number is a number calling from the hq to reach for customers? Tq
Mr. James Loke Says Sep 27, 2013
I have enquiry regarding my phone bill. What is " Value Add Service"? I never apply any of this service and it cost me RM5 percall .This month alone I got five of this call. Please notify me 012 426 8589. Thank You
Mr. peh keow eng Says Sep 27, 2013
This problem has been bugging me for sometime;my balance
is depleted almost immediately after topping up.I found out the problem is due to the message sent to me and the number bearing 33088.
I insist that the above-said no be blocked from my android (010-4674063).
Looking forward to receive your message soon.
Thank you for your assistance.
Mr. ACE Says Sep 28, 2013
Hi, my blackberry prepaid internet service is down since yesterday afternoon and i have been calling Digi helpline all day with no luck. what is going on? Everytime i top-up and when i want to make a call, Digi will tell me i should reload and when i check my balance...its 0.00 or 0.40. This is not the 1st time..or the 4th or 5th and frankly its getting on my nerves. My number is 0169651398 and if i do not get answer soonest, I am lodging a formal complain to Consumer Forum Malaysia (CFM).
Mr. GUNA SEELAN RETHINAM Says Sep 29, 2013
I am in oversea and wanted to disconnect the service. I am paying for last 24 months for zero usage via credit card. I have emailed customer service and yet to receive any reply. Believe, atleat there are action from digi to get in touch with me via email@example.com.
Mr. Benny Says Sep 30, 2013
DiGi Telecommunications, you are such horrible, I had pre-order for the Note 3, but until today, give me many excuse that not delivery the set to me, The payment was successful done and what the meaning of the SIM converted got problem? What the shame of yours. And also, the hotline 016-2211800, always been connected for few second then the line will drop, ask you call back. If I call the number 016-2291128, there is nobody pick-up. When I complaint to any Digi Center, there say not their business, there is online store problem. It's fools customer, no ways can be compliant even need to get the status also no ways to get. Anyone can help on that? I am truly mad on Digi.
Ms. Sri Says Sep 30, 2013
My husband left to Indonesia this morning, he called me and said he's both digi no not active I not sure y, I try customer service, but could't get anyone there. Please help me. Email to firstname.lastname@example.org
Mr. Patrick Says Oct 04, 2013
I have not been able to call out since one week now.I can also send message. It keeps giving me back 'sorry service is temporary unavailable. Please try to rectify urgently.MY number is 0102688490
Ms. Uma Says Oct 07, 2013
i see here so much of complains. is digi management have been taking steps to do the needful. i m having a problem where my line has been barred due to overdue bills amounting to above RM300.I was shocked because i have never used that much before.
Mr. Patrick Says Oct 07, 2013
Please, I am having problem calling out. This has continued for the past three weeks and when my validity ends you cut me off. It is rather unfair having credit on my phone and I can not use it until my validity expires, please this is very very annoying.You have to do something urgently about this.This is my second message to you.My number 0102688490
Mr. Patrick Says Oct 08, 2013
This is my third message to you and it seems you are not going todo anything about it.I still cannot call out, this has been on for about three weeks.I expect you to have done something about it all I get from you each time I try to make a call is sorry service is not available temporary, please try again. Is this fair enough. Please be reminded that customer do have right to seek redress. My number 0102688490, Thank you.
Mr. az Says Oct 08, 2013
this 33663 has 'eaten' my pre paid credit as much as myr 60 plus in two weeks times. I only realize when i call your customer service line. The customer services centre give me this no company no 0379557736 to lodge a complaint. I heve been trying to call this no, but to no avail.
How on earth this can take place ? this is 'day light robbery'
Mr. az Says Oct 08, 2013
My prepaid credit has been 'stolen' by this 33663. I only realize this when I made a complaint to your customer service center todat (8/10/13). For the past two week almost MYR 60 of my credit has been 'missing from my pre paid number
How on earth this take place. Your customer service centre give me this office no 0379557736 to complaint. I try to call the no, but to no avail. How can I recover back my credit ?
Mr. Vaidhyanathan Says Oct 11, 2013
I have been charged 5.38RM today. I do not know why it has been debited from my account. Here is my number 01136060079. please help me
Ms. shirley chong Says Oct 12, 2013
Hi, this is regarding the super10 subscription. The unsubscribe is supposed to be with immediate effect. , but my experience is that when I unsubscribe at dawn, say before 8am, and even though I did receive a confirmation SMS that I have successfuly unsubscribed, I still received, later in the morning, another SMS saying that 50sen has been deducted from my credit for the subscripton of super10. That's unfair. my number is 0109303652.
Ms. WAN Says Oct 13, 2013
!.)Please don simply cut down my credit! I did not online via handphone! This is not the first time!
2.)Digi company please Comply with commitments! I reloaded RM30, digi should offer 30mins free calling time from digi-digi! It also not the 1st time!
Mr. lateef Says Oct 16, 2013
i am new in malaysia, this is my second month and i have been using Digi line since i came, but my problem is that one time i saw a promo that if you send a given code you will be having 100MB free of internet everyday and the promo message did not specified that it will cost me 3RM daily at every day i load airtime. And now i did not use the internet service and your system continue to remove 3RM every time i load, so i want to unsubscribe this promo, but i do not know how to do it. i have stopped loading airtime since about 2weeks ago in order to avoid the removal, my number is 60163856519,so please help to unsubscribe from the promo immediately
Ms. Ubie Says Oct 16, 2013
now is 6.53pm, and we are having prob with BIS (Digi) plan, so who should we talk to? The Digi Helpline business hours only from 9-6pm. We are having difficulties to contact Digi helpline in this hours.
1) My BlackBerry Internet Service (BIS) for Digi has been unsubscribed, after wipe all my data on my bb.
2) Line Coverage was very crappy.
3) Helpline should be able to reach at any time.
Mr. vasanthan Says Oct 16, 2013
may I know the reason, why there is no line in the area Taman Merak, Kulim Kedah. this problem more than a week, please get help immediately because we can not contact anyone by telephone.
tel number 0164728634.
Mr. pramono Says Oct 17, 2013
i am using DIGI and i am not complaining actually, but just need clarification regarding the deduction of the balance which is still not clear is due to what reason ?
sometime i receive SMS like this RM3.00 and click to download.....i never click, but they still deduct my balance with RM3.00.
Mr. Anup Malik Says Nov 13, 2013
My prepaid phone number is +60102662644. From last few days I am not able to send text messages, but I can receive text messages and my whatsApp is also not working. I am also not able to receive or send any mails. I have RM 80.00 balance. I am using blackberry phone and my subscription for blackberry unlimited monthly is also renewed. I do not know what to do to solve this problem.
Mr. Mandar Kambli Says May 30, 2014
This is mandar kambli. My wife chaitali dhule lost her phone on 19th may 2014 at singapore. Her prepaid digi number is 016-8774049. Kindly block the card and phone to avoid any misuse.
Please confirm once the phone and card is barred. Thanks in advance.
Mr. Aabid Karvinkar Says Jun 09, 2014
Hi, My complaint is I have activated digi weekly internet plan. So now i am going two deactivate, but customer care only speak malai language. And my problem is i do not know malai language. So please help me to deactivate my plan. Thanking you.
Ms. Chew Leh King Says Jun 18, 2014
I would like to stop my caller tune from digi. I need help. Please do the necessary action with immediate effect. Thank-you.
Mr. Lee Beng Poh Says Aug 08, 2014
My digi number is 6016-4684896. I would like to stop my games plans from digi. I call up helpline many times, but no one answer. Please cancel it for me as soon as possible, thank you.
Mr. Chew See Wing Says Sep 17, 2014
I changed the line from digi to umobile. My digi number is 6010-8284802, but 15/9 i receive a message that my request to port out was not successful. Hope can fix this issue as soon as possible, thank you.
Ms. Juliana Says Sep 25, 2014
Hi My number is 01136550159. I need to cancel my internet package so i called digi centre so long and for a few days, but strange no one answer. Please fix it. Make me being mad for this digi because not answering my call. Or is it they change their digi number.
Ms. Rajarajeswary Says Sep 25, 2014
Few months till now my credits deducted without any information. If i wrongly applying any application please stop it. I didn't want any application that deducted my credit. Please stop it immediately. Thank you.
Ms. Norhabibi Says Sep 26, 2014
Paid my outstanding bill, but line was disconnected. Mobile number 016-3078000. Please look into the matter urgently.
My last payment made on 24th September 2014 via cimbclicks.
Ms. Koh Fun Lian Says Sep 27, 2014
I wish to terminate my data plan for number 014-3659285 with immediate effect. I have been having difficulty to access to digi customer service phone line. It was always busy and waited very long and eventually being cut off.
Ms. Tipah Says Sep 28, 2014
When i top up my money will detucted automatically without any information. Please stop it immediately thank you.
Mr. Hairol Hisham Says Oct 10, 2014
Very bad since i buy this reload Digi happy prepaid rm30. Do you know what happen about your reload? When i scratch the number to reload fourteen digit shown. So missing two number. Where is two number more? Must be 16 digit. What to do? i try to call customer services, but nobody answered me . Make me angry. I lose rm30 for today. do not make me angry OK. This Digi has no good service everything. So who will pay my reload?
Not good, services is too slowly.
Ms. Lim Lay Geok Says Oct 11, 2014
I lost my HP. I have called more than 45 minutes still cannot contact helpline. Unluckily, today it's Saturday. Who want to bear for after that called charges from my bill? please tell me. How to contact helpline?
Ms. Chia Gek See Says Oct 11, 2014
Today 11th of October 2014. I went to your Digi centre at the garden to change my plan to family plan at 1.30 pm. Your sales executive, Mr. Siew told me my line would be activated after one hour of registering. At 4.00 pm, my line is still not activated. So i called up your call center and was told by a Cik Fathika that it would took four hrs to reactivate my line, but at 8.00 pm my line is still not being activated. Made another call to your call centre and Mr. Shahzuan attended and told he could only email to the garden centre to check and couldn't give me the Garden centre phone number for me to call. I am very unhappy with your service as a simple change of plan could land me with such inconvenience! As i am writing this at ten pm it is still not being activated and no one from Digi has called me! I regret changing my plan with Digi, which i could have change with other Telco. I have been a loyal Digi customer for a long time and Digi has failed me badly! When will my line be activated?
My number is 016 226 3613.
Mr. Vijay Kumar Says Oct 14, 2014
Hi, Digi helpline. Why do you cut my balance? If have activated any service please stop all services. I do not want any service. My mobile number is 0109447316.
Ms. Kuntum Sari Says Oct 15, 2014
Very bad customer service. I have made calls many times, but every times "your lines are busy". My line now is suspended due to you updated my account. I have already made a payment of last month, but it is not recorded in your system. And today, i have already made a payment for this month, but still, it is not updated. My account still suspended. Digi, please take further action to settle my problem. Otherwise i will change to another service provider. Digi always suspended my account without notice. And my due payment still not exceed the limit.
Ms. Mei Says Oct 16, 2014
I am now in Korea. I have already choosed Korea line, but my line still cannot make calls. Only can use text messages.
Mr. Ranjeet Sambhaji Says Oct 19, 2014
Why my balance 4rm cutting. Please do not cut.
Mr. Prakash Aryal Says Oct 20, 2014
Dear Digi Center,I would like to enquire about this IDD reload package for Nepal. When we reload the IDD of rm:15 and rm:30 Digi give to us free call talk time for 15 minute of rm:15 and 30 minute of rm:30 but, which have a free call that talk time if we call one, two, three and four minute. Also they deducted five minutes while we talk only one minutes even the Digi cut of five minutes so that is the big problem for us so please find out the solution as soon as possible. Before, wasn't this kind of problem, but now it make us very unhappy. Hope will resolve the problem soon. Thank You.
Ms. Yim May Wan Says Oct 20, 2014
Dear sir, this is to make a complaint that my account phone number 0122328994 was changed to smart phone on 29.07.2014 and immediately i switch off the data connection, but DIGI still charging me rm 250. This is very upset and i feel it is cheating. Moving forward i will think, need to change to other mobile services provider.
Mr. Shashi Says Oct 20, 2014
I have to wait at least five minutes and there are no answers except a prerecorded message is talking.
Ms. Ms Fiona Says Oct 21, 2014
Dear sir,Since 9am, I keep calling your customer service number. Up to recent, I made calls more then 30 times unfortunately, i only receive answer machine. Again and again! so irritating. You just make my telephone bill increase for nothing. Waste my valued time and soo peace out.My complaint is about your poor coverage at my office area, which is located at Sentul Pasar. For your information, i has 50 staff that using Digi post paid and prepaid. We highly recommend Digi line to our foreign worker due to your exciting international charges. However, regard the local connection it seem always interrupted, slow loading speed, cant hear the calls clearly and very bad coverage.Please take immediate action and reply my complain officially. Thank you.
Mr. Boo Ching Meng Says Oct 21, 2014
I am calling from Smart Automation Sdn. Bhd. For many months. I cannot print my phone bill statement and details. My account number is 2010004824251.I need to get the billing statement print out for my accounting purposes.
Ms. Kathy Tan Says Oct 23, 2014
Digi Line Terminated number is 016-2119636,016-2139366,016-2139636 We have made settlement for above mentioned lines. Please issue us letter mentioned we have fully settle. Kindly give us a call 012-3353301 if any requirement. Thanks Warmest Regards Metro Signature Sdn BhdKathy.
Mr. Elvin Says Oct 25, 2014
Why, i can not cancel the service for my Internet purchase RM 3(150MB) per day. I am trying to cancel this service many days. But, it still cannot cancel the service of Internet. Can anyone help me fix this problem as soon as possible Thanks.
Ms. Lee Chai Hong Says Oct 27, 2014
No response from customer service. Can you please contact me regarding my sister Digi prepaid card. She wants to know how to share a credit with another Digi number. Thank you.
Ms. Surya Azni Says Nov 03, 2014
Please someone contact me about my billing. Why my bill this month so high. Please contact me urgently. Number of out call. 0166652509 @ 0166602604.